Alan Craft is an experienced technical specialist and problem solver seeking a new role to utilize his skills. He has over 40 years of experience in various technical roles including customer service, engineering, manufacturing, and networking. His background includes expertise in various operating systems, programming languages, applications, hardware, and networks.

1. ALAN R. CRAFT
10362 Sahara Street, Apt. 1202 Cell Phone: 512-587-5245
San Antonio, TX 78216 alan.craft@satx.rr.com
SUMMARY
As an experienced Technical Specialist with well developed analytical and problem solving skills, all previous
professional goals have been achieved. Setting new goals for technical growth is a challenge to share with the
right employer in achieving these new goals.
PROFESSIONAL SKILLS & QUALIFICATIONS
· Customer Service: Systems Administrator, Network Administrator, Desktop Support Technician, Technical
Analyst (Tier I), Technical Service Representative (Tier I & Tier II).
· Electronics: Test Engineer, Design Engineer, Engineering Technician, Test Technician, Technical
Specialist, Design Technician.
· Leadership: Engineer, Lead Technician, Technician Trainer, Excellent Communications Skills, Team
Player, Self-motivated, Reliable, Creative, Innovative, Ethical, Honest, Focused, Problem
Solver, Results Oriented.
· Operating Systems: Windows NT, 9X, ME, 2000, XP, Windows 7 & 8, Linux, Unix, DOS.
· Programming: C/C++, Visual Basic, Pascal, Assembler, ATLAS-626.
· Applications: Remote Desktop, MS Office, MS Exchange, MS Outlook, Snagit, WinZip, WebX, Skype,
Google Hangouts, Adobe Reader, Adobe Photoshop, Ghost, Norton, McAfee.
· Manufacturing: Department Manager, Data Collection, Test/Fail/Repair/Rework Operations, Automation.
· Hardware: HP Series I, II, and III Test Systems, GenRad 227x and 228x ICT Testers, HP3065 and
HP 3070 ICT Testers, JTAG/BSDL Test, Stand-Alone Functional Test Systems.
· Network: LAN, WiFi, TCP/IP, SAN, NAS, Servers, Active Directory, Backups, Routers, Switches,
Firewalls.
PROFESSIONAL EXPERIENCE
Whataburger, San Antonio, TX www.whataburger.com
TECHNICAL ANALYST December 2012 – March 2014
· Analyze and troubleshoot Restaurant Technology failures – WiFi, Servers, POS, Network, Telephone.
· Cross-train with Desktop Support one day every other week.
· Completed CompTIA A+ CE Certification.
· Completed HDI Support Center Analyst Certification.
Pace PLC, San Antonio, TX www.pace.com
TECHNICAL SERVICE REPRESENTATIVE June 2010 – December 2012
· Analyze and troubleshoot telephone, internet, wireless, and television communications failures.
· Interface with appropriate AT&T Technical Associates as required.
· Document and train new Technical Service Representatives as required.
Celestica, Austin, TX www.celestica.com
TEST ENGINEER May 2007 – October 2009
· Functional Test Station development and support for communications systems.
· JTAG and Boundary Scan Test development for new products.
· Manufacturing test support for functional test systems.
· Customer training and education in the areas of JTAG and functional test.
Adecco, Austin, TX www.adecco.com
TEST TECHNICIAN (Contract at Celestica) February 2006 – May 2007
· Test, troubleshoot, and repair assemblies at the functional test level.
· Train technicians.
Motorola, Seguin, TX www.motorola.com
TEST TECHNICIAN June 2004 – February 2006
· Support manufacturing with failures related to HP Series I, II, and III functional test systems.
· Perform service and preventative maintenance on HP/Agilent functional and in-circuit test systems.
· Working knowledge of Windows Operating Systems, C programming language, and production automation.

2. Virtual CIO of Austin, Austin, TX www.symmetricom.com
SR. NETWORK ADMINISTRATOR (Contract at Symmetricom) April 2002 – April 2003
· Managed Windows NT domain with 150-200 users.
· Performed help-desk and desktop support.
Dell Computer Corporation, Round Rock, TX www.dell.com
WEB TECHNOLOGIST (Metrics) July 2000 – February 2001
· Provided daily website metrics and Business Intelligence reports.
· Migrated metrics servers from Windows NT 4.0 Server to Windows 2000 Advanced Server.
· Developed a custom E-T-L process to improve metrics data collection processing time by 85%.
· Working knowledge of Windows Operating Systems, Website monitoring, MS SQL Server, MS Site Server,
Networks, Hardware, Visual Basic, and Scripting.
H. L. Yoh, Austin, TX www.yoh.com
CONTRACTOR (Contract at Dell) November 1999 – July 2000
· Developed automated metrics reporting process, resulting in on-time reports and labor reduced by 90%.
· Working knowledge of Windows Operating Systems, Website monitoring, MS SQL Server, MS Site Server,
Networks, Hardware, Visual Basic, and Scripting.
Xetel Corporation, Austin, TX www.xetel.com
TEST ENGINEER (ICT & Functional) March 1993 – January 1999
· Developed, implemented, and supported GR228x/227x In-Circuit Test (ICT) sets.
· Worked with IT and Manufacturing Engineers to develop a data collection process for tracking products.
· Working knowledge of Windows Operating Systems, DOS, Unix, C/C++, GenRad test system hardware, PC
hardware, Anvil software, PALASM software, Analog Circuit Analysis, Digital Circuit Analysis, and Networks.
SofTest Designs, San Antonio, TX www.softestdesigns.com
TEST ENGINEER (ICT & Functional) February 1988 – October 1992
· Developed and implemented GR227x In-Circuit Test (ICT) sets.
· Developed and implemented HP3065 In-Circuit Test (ICT) sets.
· Working knowledge of Windows Operating Systems, DOS, Unix, C/C++, Gen Rad/HP test system hardware,
PC hardware, Anvil software, PALASM software, ATLAS-626 software, Analog Circuit Analysis, Digital Circuit
Analysis, and Networks.
Abbott Diagnostics Division, Irving, TX www.abbott.com
TECHNICAL SPECIALIST (Electronics & Systems) September 1977 - May 1984
· Performed duties as a Digital Design Engineer, Test Engineer, Components Engineer, Regulatory Engineer,
Sustaining Engineer, Engineering Technician, and Department Manager.
· Completed several cost-reduction redesigns saving ~$1.5M annually.
Texas Instruments Inc., Dallas, TX www.ti.com
ENGINEERING TECHNICIAN May 1974 – August 1977
· Breadboard, prototype, test, and debug new designs (TICOG/TIMAP).
CERTIFICATIONS
Microsoft Certified Professional Windows NT 4.0 Workstation
Microsoft Certified Professional Windows NT 4.0 Server
Microsoft Certified Professional Windows NT 4.0 Server in the Enterprise
Microsoft Certified Professional Windows NT 4.0 TCP/IP
HDI Certified HDI Support Center Analyst
CompTIA Certified A+ Certified CE
EDUCATION AND PROFESSIONAL DEVELOPMENT
Navarro College, Corsicana, TX A.A.S., Electronics Technology
Dallas County Community Colleges, Dallas, TX Electives for Engineering
University of North Texas, Denton, TX Software Engineering
Microsoft Certified Training Updating Support Skills from Windows NT 4.0 to Windows 2000
Microsoft Certified Training Designing a Windows 2000 Directory Services Infrastructure
Microsoft Certified Training Designing a Windows 2000 Networking Services Infrastructure
Microsoft Certified Training Designing a Secure Windows 2000 Network