Howard Greenstein is an electrical engineer with over 25 years of experience providing technical support, QA testing, and project management. He has extensive experience supporting Windows operating systems, databases, and hardware/software troubleshooting. His career includes roles at Nvidia, Ampro Computers, US Geological Survey, and Clarent Corporation, where he developed test infrastructures, automated installation and configuration procedures, and resolved customer issues. He holds a Bachelor's degree in Electrical Engineering Technology.

1. HOWARD GREENSTEIN
San Jose, CA. 95132 408-263-2906
greensteinh@gmail.com
http://www.linkedin.com/pub/2/716/582
Electrical Engineer providing production, test and support engineering. Proficient with computer
hardware, software and Tech / IT support, problem detection, resolution, internal and external
customer support and as a technical liaison between engineering, marketing, production and
operations departments.
Technical Skills
o Extensive experience with Windows based operating systems and MS office products.
o Extensive experience with IBM/PC compatible hardware and software including software
QA.
o Experience using various databases such as Arena,CRM SW, P4V and SQL.
o Over 10 years PC Hardware/Software Tech (phone,internal and on-site customer) support.
o Over 10 years supporting PC based products.
o Personally managed various projects and products.
o Mentored and supervised junior engineers and technicians.
o A+ qualified.
Professional Experience
Customer Program Manager Assistant: Nvidia Corporation: (2011-2015)
Support CPM’s by creating customer extranet sites, customer contact lists, posting files and
documentation to the sites and resolving customer account and secured collateral access issues.
Reviewed SW release requests for accuracy. Maintain and process legal NDA/SLA
documentation. Software QA for Product Information Delivery System (Extranet Management).
Contract Computer Engineer: Electrical and Network/Internet Support: (2009-2011)
Contract work included network cabling and electrical work for Sigma Designs as well as
hardware and software upgrades and problem resolution for various entities.
Advanced Support Engineer: Ampro Computers: (2007 – 2009)
Provided technical support for external customers and internal users for all of Ampro’s
embedded computer products. Front line contact for all eastern region RMA (Return material
authorization) requests. Verified all Ampro customer evaluation units to ensure full functionality.
Personally managed and saved customer accounts to ensure satisfaction and a timely RMA
process. Managed to get reworked material back to customer in 3 weeks instead of 8 by taking
ownership of customers account. Organized test lab so test HW could be located in a timely
manner and setup PXE boot server. Frontline support for Ampro's FAE engineering team.
Contract Engineer: (2001 – 2007)
Various contract positions supporting software, QA, IT and helpdesk projects, troubleshooting,
repair and upgrade of software, hardware and operating systems, internet (ISP) connectivity, and
problem resolution. Contract positions included, but are not limited, to the following:
NVIDIA Corporation:Software QA Engineer. Debugged and tested storage (RAID) drivers and
SBIOS chipsets in various PC platforms using Windows XP 32 and 64 and Windows VISTA 32
and 64 operating systems.

2. Howard Greenstein2
HOWARD GREENSTEIN
San Jose,CA. 95132 408-263-2906
greensteinh@gmail.com
US Geological Survey: Defined and implemented procedure using Symantec Ghost disk
duplication software to upgrade and replace Dell desktop systems, drivers, SATA hard drives, fire
wire peripherals and OS upgrades insuring that all data, applications and peripherals were
maintained. Completed project in 2.5 days, besting project deadline by three weeks.
Superior Tile & Stone: IT user and administrator support for corporate computers. Worked with
system administrator on various helpdesk related duties such as email, new system installations
and Palm hand-held device software configuration and installation.
Test Process Engineer: Clarent Corporation: (1998 – 2001)
Developed and documented all Clarent IP telephony gateway products hardware configurations.
Automated Windows NT operating system installation and device drivers. Implemented call
generator tests for all DSP and telephony ports on all products, both analog and digital.
Championed, defined, created, implemented and maintained test infrastructure for analog and
T1/E1/SS7 digital PC based IP telephony gateways. Executed production configuration and test
support of IP telephony gateway systems from 4 (analog) to 2000 E1/T1 ports (NGN) using
Ameritech and Hammer call generator test equipment via a simulated IP telephony network
routed by Clarent’s Command Center software. Technical liaison to all outside vendors including
Natural Micro Systems, Audiocodes, Trenton Terminals, Hammer (Emprix) Technologies and
Ameritech Corporation.
Edify Corporation: (1991 – 1998)
Backline Tech Support/Hardware Certification Engineer: (1995 to 1998)
Supported internal and external customers in the installation, configuration, and troubleshooting
of Edify Electronic Workforce object-oriented software in an OS/2 Warp, PC server platform.
Defined the process and certified HP, Compaq, IBM and other compatible servers to assure OS/2,
EWF and system hardware and driver compatibly. Documented installation and configuration
procedures.
Product Assurance / Systems Test Engineer: (1991 to 1995)
Regression tested software and hardware of fax, voice and Automatic Call Distribution bridge
subsystems of Edify Electronic Workforce. Set up manufacturing department of high-end passive
backplane ISA/EISA IBM compatible computers for the Edify Agent Server. Automated all
diagnostic tests to verify proper functionality. Researched, designed, purchased materials and
built burn-in chamber to test and burn-in all EWF servers prior to shipment.
Education:
Bachelor of Science in Electrical Engineering Technology - Southern Illinois University,
Carbondale.
Associate of Science in Electronic Technology - Southern Illinois University, Carbondale
Achievements:
Received company awards for Significant Contributions for strong inter-department collaboration and
HW problem resolutions.
Volunteer for various charitable and educational organizations.