1. 62 Swayze Court
Smithville, ON L0R 2A0
Canada
(Cell): (905) 320-6863
e-mail
richard_reinoso_vera@hotmail.com
Linkedin
https://cl.linkedin.com/pub/richard-reinoso-vera/25/960/8a5
Experience
2014-July to August 2015
IT Support Specialist Surecomp Latinamerica.
My role is monitor and maintain the computer systems and networks of the organization
and also install and configure computer systems, diagnose hardware and software faults
and solve technical and applications problems, either over the phone or in person,
depending on of location of the office.
IT Support Specialist include help desk operators, technicians, maintenance engineers
or applications support specialists.
2013- October to June-2014
IBM Chile ( IT Blue ) Customer Services Analyst to BHP Billiton.
Phone support to users, create ticket issues to supplier Accenture owner of application
to the company, Support all asset BHP Billiton company in Chile.
2007 - January 2013 (6 years)
Technical Lead System21, Americas at Sandvik Mining and Construction
Users support at regional level, supporting Chile, Argentina, Peru, Colombia, Brazil,
Mexico, USA/Canada .
The Role of the System21 Technical Lead is to be responsible for the Aurora
Infrastructure, the Aurora Data Migration Processes and the reliability of all Aurora
systems, Technical standards and policies related to the new Aurora version and coming
versions. My responsibilities are :
• Data Migration as part of implementation support
• Version handling – PTF deployment in cooperation with Development Leads
• Performance monitoring
• Infrastructure coordination with Regional or Global SIT (Software/Hardware)
• Regional test system maintenance
• Hotel security
• Disaster recovery and back up

2. • Technical support
• Technical documentation
• Knowledge base maintenance
• Follow SMC IT directives
• Communicate to Regional Local IT / Knowledge Transference
1994 - 2006 (12 Years)
Programmer and computer support. (System 21) at Sandvik Chile S.A.
User support and development of local programs.
1990 - 1993 (3 Years)
Operator systems (SOPIC) at Sandvik Chile S.A.
Control, maintenance and operation of the computer system of the company, Job control
and performance,
backups, Patching and version upgrades
1987 - 1989 (2 Years)
Operator and Programmer IBM AS/400 at Hites
Remote Control branches , maintenance of networks, Windows Support
Projects
Implementation Oracle Data Base for CRP MAXIMO
2005
Coordination with implementation Oracle data Base and CRP MAXIMO
Upgrade Lotus notes
2005
Upgrade Lotus notes version 6.5.3
Sopic Migration Sedas34 Machine
2006
Preparation
Build ARTAS1 env on SEDAS34
SEDAS34 Technical Verification & Testing
Business Users Testing on SEDAS34
Go-Live
Project Closure
Ma’at Project Datawarehouse and Reporting
2006
Information clear, ordered and simple for the quick decision making in favor of the
business and goals of the
areas. .

3. Centralization of the diverse sources of intelligence in a "single window" of
consultation.
Development oriented specifically to the tendency of the business.
Use of last technology in software for the managemental management of businesses
VPN Site to Site Codelco
2007
AGREEMENT CONCERNING
EXTERNAL ELECTRONIC CONNECTION
TO SANDVIK AB:S COMPUTER NETWORK
(”SANDNET”)
With Codelco Supplier
S21 Legacy Mexico
2008
. Provide technical/infrastructure standardization to support common Systems and
processes
. Offer standard Aurora software that meet the business needs
. Improve implementation process
Migration Artas1 to Sedas59 Machine
2010
Preparation
Build ARTAS1 env on SEDAS59
SEDAS59 Technical Verification & Testing
Business Users Testing on SEDAS59
Go-Live
Project Closure
Latin America Aurora Project
2011
Implementation and migration Data
Skills and knowledge
 Massage Therapy
 Course Maintenance and assembly of computers.
 English Course in Canada 3 Months
 Administration and Oracle 9i Database Tuning
 Project Management.
 ERP S21 and Aurora.
 Qlikview reports Development
 RouteOne, IPA
 Branding (Internal Sandvik).
 English Course (English School Sandvik).

4.  Workshop Instructors (Internal)
 Mine Academy, Non miners mining (University
Santiago Of Chile).
 ITIL V3 Foundation
 Internal Auditor SIG OHSAS 18001 - ISO 14001
Languages
Español ( native)
english (Intermedia)
Education
Instituto Superior de Computacion Aspro S.A
Systems Analyst, technical study higher professional, 1985 – 1989
EF International Language Centers Ontario-Canada
B1 Intermediate Level June-August 2013
Catolica University of Chile
Course Maintenance and assembly of computers, September 2014.
Chile Institute of Massage Therapy
Massage therapy Course, March-August 2015.
Interests
I like the outdoors, sports and the simple things of the life.