1. Amit Kumar
Sr. Technical Support Executive, Cybage Software Pvt. Ltd
Mobile: +919158532185 - E-Mail: ak200503@gmail.com
CAREER OBJECTIVE
To pursue a challenging career where I can, contribute my knowledge and efforts
constructively for progress of the organization.
EXECUTIVE SUMMARY
More than 4 years in reporting and overall 9 Years of experience in multinational organization
with hands on experience on various projects based on –
 Data Analysis & Reporting  Technical Support  Customer Services
 Presentation Development  MIS Analyst  Operation Support
Work Experience
July’14 - till Date: Cybage Software Pvt Ltd, Pune
Sr Technical Support Executive
Duties& Responsibilities: (Reporting and Analysis)
Data Analysis: Collecting, collating and carrying out complex data analysis in support of
Management & customer requests, also involved in reporting statistical findings to Work colleagues
and senior managers.
Duties:
 Responsible for Provide outsourcing strategy and consulting, extracting and validation of
client data.
 Analyzing raw data, drawing conclusions & developing recommendations.
 Data entry, data auditing, creating data reports & monitoring all data for accuracy.
 Designing, developing and implementing new functionality.
 Monitoring the automated loading processes. Performing daily system checks.
 Advising on the suitability of methodologies and suggesting improvements.
 Carrying out specified data processing and statistical techniques.
 Supplying qualitative and quantitative data to colleagues & clients.
 Manipulating, cleansing & processing data using SQL & Excel.
 Solving the discrepancy on client data.

2. March’11 – July’14: WNS Global Services Pvt Ltd (Aviva Insurance)(General Insurance)
Executive – Work Force Management (WFM)
Department & Responsibilities: Executive - Work Force Management (WFM)
Contractual Report
 Creating Templates for Client Reports.
 Analyzing and preparing dashboard reports.
 UKGI & UKGISS Weekly SLA Performance Report.
 UKGI & UKGISS Headline Report.
 UKGI Travel Details (Pune & BLR).
 SLA Audit Data to AGS.
 UKGI Attrition Report
 Shrinkage Report
Operational Reports
 Governing the team in absence of supervisor.
 NSA Calculation & Upload.
 Preparing of TAT and Ageing Dashboard Reports.
 Reviewing Volumes in the queues and allocating work to the team.
 Daily & Monthly Shrinkage Report.
 Turnstile Report (Pune & BLR).
 Budget Vs Actual (P4P).
 Preparing Productivity Templates & Reports.
 Creating Templates for Operation Reports.
Oct’09 to Mar’11: WNS Global Services Pvt Ltd (Aviva Insurance) (General Insurance)
Sr. Associate – Operation (Indexing Team)
Department & Responsibilities: Operation (Indexing Team) &Reporting
 Monitoring Intra-day work volume, Real-time staffing, Real Time Management & etc.
 Preparing Daily, Weekly & Monthly Reports.
 Creating and managing different management.
 Monitoring the automated loading processes.
 Extended support to the team members in their work and solved their queries.
March’07-Sep’09: WNS Global Services Pvt Ltd (Aviva Insurance) (Life Insurance)
Associate Ops – Operations (Title & Agency Change)
Department & Responsibilities: Operations (Life Insurance)
 Processing Mortgage Loan cases, Death Claims & Agency Transfers.
 Keeping Track in MIS Basis of Service Request.
 Helping the Process Trainer in training & mentoring new joiners.
Educational Qualification
 1998 B. Sc Electronics from Magadh University (Bihar)
 1994 I. Sc Science from Patna, Bihar.
 1992 Matriculation from R N S High School, Bihar.

3. Technologies Used:
 MS Office–Suite  SQL Server 2012  Basic-QlikView  JIRA &
Stream One
PROJECT DETAILS
Project : Damco Reports.
Duration : 1 Month.
Project Overview : The purpose of the project is to calculate the monthly data.
Roles and Responsibilities:
 Create the templates for generating monthly volumes, Yearly Trends of volume.
 Create the templates for Percentage of SLA with yearly Trends.
 Create the templates for Application wise data with monthly trends.
 Create the templates for Handler wise data on monthly basis.
Technical Skills
 Expert skills using Microsoft Office Suite: Excel, Outlook & Word
 Good at MIS Reporting, Analytical and Logical Skills.
 Good in Data Analysis, Data Management, Data Cleaning etc.
Personal Details
Name : Amit Kumar
Father’s Name : Mr. Tej Narayan Roy
Passport No & Expiry : M5446570& 19 January 2025.
Date of Birth : 30th
Jan, 1978.
Marital Status : Married.
Pan Card No : ANVPK5702B
Languages Known : English & Hindi.
Address : Star Gaze Soc. B – Wing, Flat. No. – 101, Dhanori Rd,
Near Dhanori Jakat Naka, Pune - 411015
I hereby declare that all the above information is true to the best of my knowledge.
Date: Signature
Place: Pune Amit Kumar