1. Nationality: Egypt
Birth Date: 11 sept 1990
Age: 25
Contact details: 0097466539941
E Mail: amr.alaa017@gmail.com
Current Address: Doha, Qatar
Amr Alaa Eldin Ammar
Customer Service, Sales and Marketing,
Public Relations
CAREER OBJECTIVE
I am specialist in marketing, sales, customer service, and public relations. I acquire the key skills, experience and
expertise of achieving customer’s satisfaction, needs and to meet the sales expectations. Seeking a position to
implement multiple benefits of acquired sales, marketing, customer services and public relation expertise, and
comprehensive presentation and communication skills. Best fit position would be customer services specialist, sales
and marketing representative.
KEY SKILLS
 Hard working, committed and self-oriented
 Representable and very well communicator
 Self-motivated and acquired team work spirit
 Acquired appropriate academic qualification and relevant training
 Creative and passion to the Job objectives
 Fast learner and highly motivated
WORK EXPERIENCE
Customer service Feb 2013- August 2015
Vodafone, VIS, UK account.
My role in company:
. Explaining bills to customers.
. Offering products and services.
. Maintain customer satisfaction.
. Handling complains and escalating cases if needed
. Follow up with customers to make sure their issue is resolved.
. after achieving KPIS for 5 month in a row I was promoted to a special team
Named CRT Customer Resolution team, I was responsible of handling complains an
Escalations raised, offering compensations when ever needed and making sure
Customer case is resolved.
Then I was promoted to a floor walker for 6 month and then to a team leader.
Event organizer at Advennture company Sept 2015- October 2015
Arranging the High Tech Expo event took place in
QNCC Turkey-Qatar
My role:
. Inviting Qatari companies to the event
. Arranging Business to Business meetings for the Qatari companies with Turkish ones based on field of each
company.
. Collecting feedback from the Qatari representatives.
EDUCATION / PROFESSIONAL TRAINING
University East London (UEL)
Bachelor in business information systems
Graduated July 2012
Training Courses
• Customer connection & hearing what people say
Trainera learning consultant
12th
of August 2015
Spoken Languages
Arabic: Fluent
English: Fluent
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2. Nationality: Egypt
Birth Date: 11 sept 1990
Age: 25
Contact details: 0097466539941
E Mail: amr.alaa017@gmail.com
Current Address: Doha, Qatar
Amr Alaa Eldin Ammar
Customer Service, Sales and Marketing,
Public Relations
Computer skills:
Dream Weaver
Citrix
Crystal
Siebel
Microsoft office ( Word, Excel, Power Point)
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