1. Fawad Siddiqui
++98-910-4564151 (primary) ++92-345-8535226  Fawad7@gmail.com
PROFESSIONAL SUMMARY
Telecommunication & management professional with expertise within different levels of operations (OSS &
IT). Highly effective in managing teams, customer, SLA and vendor modules. Successful leader with strong
communication skills. Capable understanding of managing operations (Telecommunications and IT) with
focus on making every goal a success through technical / management abilities, professional competencies
and leadership characteristics.
EDUCATION
MSc, Information Systems Management (2008) -- BRUNEL UNIVERSITY – UK.
BSc, Computer & Information Sciences (2004) -- MINNESOTA STATE UNIVERSITY – USA.
SKILLS
Management: Ability to manage Project teams from low to high complexity by using project
management skills and knowledge. Practice in managing issues and situations with
different operators and vendors. Extensive experience in customer and SLA
management. Hands-on experience in NMS clusters management and Hardware /
Software management.
OSS / NMS: NSN NetAct Regional Cluster & Global Cluster, NSN Traffica, NSN Switch Commander,
NSN SPOTS, NSN IPM, NSN MNP, Ericsson OSS-RC.
O/S: RHEL, HP-UX, Windows X.
System
Administration: HP servers Blade administration, specialized telecom operations software &
applications. LDAP & Citrix administration. Backup / storage & restoration. Hardware &
software implementation. System security & administration.
NMS Installation: NetAct 4x/5x, Switch Commander V12.1, Traffica Z4/Z5.
DB / Storage: Oracle 10g / SQL-Plus, SOLID, EMC VNX.
Others: Ability to understand all new systems and technologies within minimum required time.
ITIL process framework knowledge.
.
PROFFESSIONAL EXPERIENCE
Blue Ray Telecommunications, (MCI), Iran.
Aug 2013 -- Present
OSS CARE Engineer / Team Lead
 Supported installation & commissioning of 4 x NetAct OSS5.5 EFP1 Clusters along with NSN installation
team.
 Provided Consultation for planning of 4 x NetAct OSS5.5 and 1 x NetAct 8 Cluster deployment in MCI
Network.

2.  Managing administration of 4 x NetAct OSS 5.5 & 2 x NetAct OSS 5.3 Regional clusters with 200 BSC’s,
11 RNC’s, 31 MSC’s, 39 MGW’s, 13 HLR’s integrated.
 Complete NE Integration – BSC, RNC, MSS, MGW, HLR, SGSN, and GGSN.
 NetAct OSS 5.5 & 5.3 installation, upgrade and administration support.
 Direct interaction with the customer and their MS team on all NetAct related technical matters.
 Fully responsible for full NetAct OSS 5.3 emergency care support.
 Following systematic, detail-oriented and comprehensive approach to all assignments while adhering
to compressed timelines. Accomplish all assignments on or ahead of schedule.
 Interaction with PL and R&D.
 CARE reporting, SLA handling and OSS capacity reporting.
 Basic working and administration knowledge of Ericsson OSS-RC.
Nokia-Siemens Networks, Pakistan.
Jan 2009 – Aug 2013
OSS MS Engineer / Team Lead
 Develop and maintain project team competence, process development, and plans for NMS operations.
Provide advanced technical support for NetAct (OSS 4x, 5.1 & 5.2) and other OSS products to
troubleshoot and resolve issues / escalations.
 Reporting directly to higher management on different OSS operational criticalities and matters.
 Managing day-to-day customer interface for OSS domain including operational matters, SLA
compliance, detailed reporting and weekly customer meetings to resolve major action points and
other critical issues.
 Responsible for SLA management with counterpart customer teams as well as NOC. Answerable for
trouble ticketing of CORE_OSS and BSS_OSS part of the project.
 Managing hardware and software vendors matters including, hardware replacements, upgrades,
acceptance testing, integration tasks and attending vendor meetings.
 Generally in charge for managing OSS functions including 24/7 emergency on-call supervision and
providing ongoing NMS support.
 Plan, design, configure, implement and document comprehensive maintenance plans including,
system integrations, NE integrations, preventive maintenance, critical alarms handling, disaster and
manual system recovery.
 System Installation/Upgrade, integrations, system verification and troubleshooting for NetAct OSS
4x/5x, Global Cluster, Traffica Z4/Z5, Switch Commander V12/13/V14, MNP, IPM, and Radio
Commander.
 Administration & Maintenance (NetAct OSS5.x or NetAct OSS4x, Traffica).
 Integration of 2G (S12, S14 BSCs), MSS, MGW, Traffica, ESA/ESB Switches, SGSN & GGSN with NetAct
OSS 5x & OSS 4x and Traffica. Provided technical support to NMS clients and users.
 Review capacity and load periodically to ensure adequate capacity is available and for NMS stability.
 Upgrading patches and installation of technical notes / change notes / change deliveries.
 Executed Nokia-Siemens specialized system administration activities, Including, installation,
configuration, successful up gradations, system audits, disaster prevention and recovery for
specialized NMS systems.
 Attended various NSN internal administration trainings and management courses.
 Attended Huawei M2000 NMS for RAN system administration training sessions designed for customer.
The Technology Clinic, UK.
Nov 2007 – December 2008
IT Support Engineer (Part-Time)
 Provided IT support to different customers.

3.  Served as on-site engineer for customer supported implementation and testing of new hardware and
software. Responsible for achieving and maintaining timelines for issues.
 Developed and offered numerous training and course material for management level personnel on
various IT equipment handling. Offered Consultation on various IT issues.
United Nations Development Program (UNDP), Pakistan.
Jan 2006 – Sept 2007
IS Executive
 Provided overall IT support on National Environmental Information Management System (NEIMS) and
Productive Use of Renewable Energy (PURE) projects.
 Supported setting up project offices and building initial teams.
 Assisted in establishing basic networks and databases for both the projects.
 Developed touch-interactive introductory program in flash for PURE project which was later installed
at the Alternate Energy Development Board (AEDB) secretariat.
 Interacted and communicated with different project stakeholders to discuss, integrate and manage
dissimilar environmental data sited all over the Pakistan.
 Managed project team in absence of IS manager.
 Held IT / IS oriented training sessions for all stakeholders and project partners.
 Responsible for reporting and discussing essential project matters to UNDP head office in Islamabad.
State Farm Insurance, USA.
Jan 2005 – Aug 2005
Software QA Officer (Internee)
 Provided automated and manual software testing for “Payroll Automation System” which was an in-
house product developed to computerize the functions and activities of employee’s services.
 Corresponded and resolute software concerns through cautious and comprehensively documented
testing.
 Carried out GUI testing using WinRunner and in some cases also performed manual testing of GUI
modules.
 Assisted team members for their various their testing tasks to meet timelines.
 Supported in creating and managing test cases.
 Improved the internal documentation of QA testing practices to enhance their repeatability, saving
time and encouraging testing standardization and best practices.
TECHNICAL CERTIFICATIONS
Oracle Certified Professional (OCP – DBA) 2001.
Microsoft Certified Professional (MCP) 2001.
PROFFESSIONAL TRAININGS
HP Blade Servers Administration MCI, IRAN. Oct 2014.
EMC VNX Administration MCI, IRAN. Oct 2014.
Managed Services Operational Model NSN (e-learning). Feb 2012.
Managing Operations Teams NSN, PAKISTAN. Oct 2011.
NetAct OSS 5.2 Admin 1 & 2 NSN, PAKISTAN. Feb 2011.
Traffica Z4/Z5 Administration NSN, PAKISTAN. Jan 2011.
IP Enabling Program NSN, PAKISTAN. Feb 2010.
Mercury Interactive Testing Suite State Farm Ins, USA. Dec 2005.