1. Chan Siu Keung
899/99, 9th
Floor, The Start Estate@Narathiwas,
No. 899/99 Narathiwas Rajanakarin Road,
Yannawa, Bangkok 10120, Thailand
(66) 92 261 9368 – Mobile (private)
Email : chansiukeung@hotmail.com
______________________________________________________________________________________
Objective
To incorporate my expertise in the field of Information Technology
Infrastructure globally. Specialized in batch scheduling and support,
batch monitoring and analysis, source code promotion, production
control with problem fixing, project handling with enhancement and
interested in providing good and efficient support to Applications,
Users or IT Personnel, Test and User Acceptance as well
Summary
Constant and current experience on TWS batch handling and
monitoring. Global production support with working in different
locations : Hong Kong, Singapore, London, Zurich and Bangkok over
15 years, and implementation on migration activities for vary global
projects : Data Center Consolidation, LPARs Migration, LSSP
( Leveraging Strategic Solution Program ) APAC, moving of APAC IB
Legacy Applications, Decommission of LSSP APAC and APAC IB Legacy
Rollback
3 years as Computer Operator for IBM Mainframe DOS/VSE, batch
running and monitoring, daily business operations and appropriate
escalation for any production problems
4 years as shift leader for IBM Mainframe VSE/ESA, provide operation
support for daily business, operator education, procedures and manual
setup, leading of the team to ensure batch running smoothly and
appropriate escalation if any production issues
20 years as Production Controller/Operation Lead for IBM Mainframe
MVS, OS/390 and Z/OS, utilized and managed job automation and
scheduling, global production support for daily business, project
handling and operation procedures/documents setup.1st
level and 2nd
level support for Data Center Operation including batch job execution.

2. Leading and managing the daily business of operation, problem and
issue shooting with appropriate escalation and ticket system handing.
IT Skill & Knowledge
SKILLS DETAILS
IBM Mainframe Operating systems VSE/ESA, MVS/ESA,OS/390,Z/OS,
SYSPLEXs
Language JCL : Job Control Language
CA Products CA Scheduler, CA-7, CA-Dispatch,
CASHR5
Third Party Tools NDM, CHGMAN, ENDEVOR,
Mainview, RMM, HSMSCF,
STARTOOL, Fileaid, ONDEMAND,
Connect Direct , TWS OPC ,
Control-M, Control-D, ZTV File
Registrator, SFTP and FTP, TSO,
CICS

3. Working Experiences
1st
Sep 2009 – 31st
Aug 2015
IBM Solution Delivery Company Limited Thailand
Job Title – Senior Project Manager ( 2009 – 2010 )
Senior Lead Operation Specialist ( 2010 – 2015 )
Responsibility/Role/Duties
Job Description :
1) IT Infrastructure support / management and corresponding service & solution
delivery
2) Mainframe operation leading and project management of Wave KT Project from
Batch Operation point of view
3) Establishment of the agreement of Batch Execution Entry Criteria / Requirement
between vendors and mainframe operation
4) Batch Scheduling of Job Scheduler - TWS/OPC & Control M Implementation
5) Close cooperate and coordinate with various vendors for various applications to
work out the corresponding batch plan / batch schedule ( Logical & Physical Date
of Batch ) for Batch Operation to support and execute the batch accordingly
6) Readiness tracking of test status with appropriate follow up
7) Definition of Milestones, provide the corresponding statistics & analyses reports
for development and project team & test team as well
8) Responsible for the Quality Management in the batch area which includes daily
analysis of all job-abends and monitoring trends in all test environments
9) Operation procedures / manual setup according to batch execution
10) Training of Datacenter Batch operators with appropriate technical support if
required
11) Setup and delivery of Incident Report ( RCA ) of batch running status
Responsibility :
The project team works with various vendors who develop application to deploy the
vendor applications into various test environments. Starting from validate vendor
package, register and keep in secure repository with version control, deploy into test
environments, coordinate with vendors to facilitate the test, track test status and timeline
and support vendor on promote it into production environment.

4. Project Description
• KT Wave Project for IBM major customer ( Kbank ) in Thailand
• KT Wave 3 & Wave 4 KT Project - Conversion and Migration from Legacy SAFE
application to Temenos Core Banking ( TCB ) system which is last for 5 years and
expected to deliver at the end of 2015.
• Manage and lead15 team members and resource allocation for supporting
• W3 & W4 SIT / UAT / NFR / ORT / Mock Run Environment – Batch Scheduling of
TWS/OPC & Control M Implementation ( Mainframe )
• W3 & W4 SIT / UAT / NFR / ORT / Mock Run Environment – Coordinate with various
vendors for various applications to work out the corresponding batch plan ( logical &
physical batch ) for EOS ( DataCenter Mainframe Operation Team ) to support and
execute the batch accordingly
1st
Apr 2008 – 31st
Aug 2009
UBS AG ( Union Bank of Switzerland ) Singapore
Job Title : IT - Production Control
Rank : Associate Director
Responsibility/Role/Duties
• Perform TWS batch schedule implementation, enhancement and changes for
Production and Testing phase
• Supporting the testing on the Production Test System together with the Developers
• Review, coordinate and efficiently implement major activities which includes MDP
(Monthly Deployment Package)
• Provide second level support on Production batch applications, rectify errors and
perform root cause analysis
• Ensures all services available based on the Service Level Agreements during the
different time zones.
• Definition of Milestones, provide statistics & analyses for development and project
teams
• Close cooperation with development and projects in order to apply changes
• Manages and collaborates on all projects and major tasks on z/OS mainframe
environment.
• Responsible for the Quality Management in the batch area which includes daily
analysis of all job-abends, monitoring trends, implement changes in order to improve
the quality in the batch production
Project Description
• LSSP ( Leveraging Strategic Solution Program ) APAC
• Moving of APAC IB Legacy Applications
• Decommission of LSSP APAC

5. • APAC IB Legacy Rollback
1st
Apr 2003 – 31st
Mar 2008
UBS AG ( Union Bank of Switzerland ) Zurich
Job Title : IT - Production Control / Operation Lead
Rank : Authorized Officer
Responsibility/Role/Duties
• 1st
level and 2nd
level support for Data Center Operation including batch job
execution. Leading and managing the daily business of operation, problem and issue
shooting with appropriate escalation and ticket system handling
• Batch support, batch scheduling and batch automation setup in test and production
environment which work out with application developers and project team
• Batch monitoring and batch tuning in order to meet the SLA
Project Description
• Data Center Consolidation of Asia Pacific
• LPARs Migration
• Job Scheduler Conversion – CA Scheduler to TWS/OPC
2002 - 2003
UFD AG Zurich
Job Title : IT Application Support
Responsibility/Role/Duties
• 1st
level and 2nd
level support for Data Center Operation including batch job
execution. Leading and managing the daily business of operation, problem and issue
shooting with appropriate escalation and ticket system handling
• Batch support, batch scheduling and batch automation setup in test and production
environment which work out with application developers and project team
• Batch monitoring and batch tuning in order to meet the SLA

6. 2001 – 2002
Perotsystems AG Zurich
Job Title : IT Application Support
Responsibility/Role/Duties
• 1st
level and 2nd
level support for Data Center Operation including batch job
execution. Leading and managing the daily business of operation, problem and issue
shooting with appropriate escalation and ticket system handling
• Batch support, batch scheduling and batch automation setup in test and production
environment which work out with application developers and project team
• Batch monitoring and batch tuning in order to meet the SLA
1999 - 2001
Perotsystems London
Job Title : DataCenter Operation Support
Responsibility/Role/Duties
• 1st
level and 2nd
level support for Data Center Operation including batch job
execution. Leading and managing the daily business of operation, problem and issue
shooting with appropriate escalation and ticket system handling
• Batch support, batch scheduling and batch automation setup in test and production
environment which work out with application developers and project team
• Batch monitoring and batch tuning in order to meet the SLA
1997 - 1999
Perotsystems Singapore
Job Title : DataCenter Operation Support
Responsibility/Role/Duties
• 1st
level and 2nd
level support for Data Center Operation including batch job
execution. Leading and managing the daily business of operation, problem and issue
shooting with appropriate escalation and ticket system handling
• Batch support, batch scheduling and batch automation setup in test and production
environment which work out with application developers and project team
• Batch monitoring and batch tuning order to meet the SLA

7. 1995 – 1997
Computer Power Hong Kong
Job Title : Computer Operator
Responsibility/Role/Duties
• 1st
level and 2nd
level support for Data Center Operation including batch job
execution. Leading and managing the daily business of operation, problem and issue
shooting with appropriate escalation and ticket system handling
1991 – 1995
Swiss Bank Corporation Hong Kong
Job Title : IT - Production Controller
Responsibility/Role/Duties
• 1st
level and 2nd
level support for Data Center Operation including batch job
execution. Leading and managing the daily business of operation, problem and issue
shooting with appropriate escalation and ticket system handling
1987 - 1991
Shui On Contractors Limited Hong Kong
Job Title : IT - Production Controller
Responsibility/Role/Duties
• 1st
level and 2nd
level support for Data Center Operation including batch job
execution. Leading and managing the daily business of operation, problem and issue
shooting with appropriate escalation and ticket system handling
1984 - 1987
Wing On Computer Systems Limited Hong Kong
Job Title : Computer Operator
Responsibility/Role/Duties
• 1st
level and 2nd
level support for Data Center Operation including batch job
execution. Leading and managing the daily business of operation, problem and issue
shooting with appropriate escalation and ticket system handling

8. 1982 - 1984
China Airlines Hong Kong
Job Title : Ground Service Agent
Education Qualification and Certificate
1970 - 1976
Chi Kit Primary School ( Hong Kong )
1976 - 1981
Cognitio College ( Hong Kong )
1981 - 1982
Wellington Institute ( Hong Kong )
Hong Kong Certificate of Education 1982
Personal Information
Last Name : CHAN
First Name : Siu Keung
Sex : Male
Status : Married
Date of Birth : 19th
May 1963
Place of Birh : Hong Kong
Nationality : British National (Overseas)
Passort No. : 501280985
Languages known : Chinese and English