1. Curriculum Vitae
Personal Information:
Name: Ahmed Seyam Saeed Salem
Home Address: 74/3 Saudi buildings St. Maadi, Cairo.
Phone No: +20227042495, +20227048119
Mobile No: 01142469702, 01006288244
E-mail: ahmedseyam32@gmail.com
ahmedseyam32@hotmail.com
Military Service: Exempted
Nationality: Egyptian
Date of Birth: 5th
of November 1989
Objective:
Seeking a Managerial challenging job to enhance my experience and relations through my
Technical & Management Knowledge.
Work Experience:
Orange Business Services:-
CPT-DSL Change & Release Management since, September 2015:
CPT: Configuration, Provisioning, and Testing – DSL Group
- Accountable for new implementation orders for Customers.
- Technical Data Validation for New Additions (DSL connections, Network Boost (Ipanema),
GRF Gateways, and Managed Ethernet Links)
- Perform Meshing and Backbone Basic Configuration for all DSL connections (IKEv2, IKEv1,
Layer 2, Layer 3 L2TP, and Layer 3 Flat IP) or 3G/4G new additions.
- Create Router Basic-Final Configuration for all CISCO/JUNIPER Routers DSL or 3G/4G.
- Performing Tests and activation for new router installment with Field Engineers during
Intervention.
- Troubleshooting Configuration issues and informing the concerned entity about service
provider configuration settings.
- Maintaining Order Responsibility and making sure everything is moving as planned.
- Assist in Coordinating Projects for new installations and supervise their technicality.

2. Senior Incident Mgt Specialist since March, 2015:
- Monitoring over teammates to check their work progress.
- Joining Bridge Conferences with CSMs (Client Service Manager) for support
feedback, Ways of improvement and faster resolution in case of high impact service.
- Coordinating Video Conferences with Orange Expert Support Teams in other
countries for better communication, quick support and flexibility.
- Managing and performing the score card of the teammates.
- Responsible for level 2 Escalations in the absence of the Supervisor.
- Performing Social & Technical interviews with new candidates.
Shift Leader since August, 2014:
- Managing and filtering cases then distributing them among teammates based on
their priority.
- Responsible for level 1 Escalations in any case managed by our team.
- Configuration Access for Advanced routing troubleshooting
- Managing the highly escalated and urgent cases.
Incident Management Specialist since December, 2012:
- In SITA Airporthub Team as Customer Technical Support level 2
- Almost 4000 Client managed by our team for standard airport services and
Airporthubs, Airportnets, and Airportcomsol-Gen.
- Managing WAN & LAN for Airport network Services.
- Troubleshooting DSL, Frame-Relay, ATM, Direct Access and Metro-Ethernet
Connections.
- Basic Troubleshooting for CISCO Routers & Switches impacted services, slow
response, Reachability issues, Errors & Drops, and Utilizations problems.
- Checking and testing with the Carrier (Service Provider).
- Checking and Testing Orange Backbone (Orange POP).
- Supporting Field Engineers during interventions.

3. Education:
Graduation School: Gheria I ter atio al S hool GIS high school of American Diploma),
2007.
Graduation College: Ara A ade for S ie e, Te h olog a d Marti e Tra sport AASTMT –
Faculty of Engineering – Department of Communications & Electronics (Grade Good), 2012.
Graduation Project: Microwave Amplifier for Mobile Communication Applications (Grade
E elle t A+ .
Special Courses & Trainings:
 Soft Skills and Product Knowledge Training at Raya Contact Center: Project Etisalat
Middle-east Technical Support. (October 2012)
 Electronic Circuit Training at the Electronics Company of Banhaa. (July 2010)
 CCNA (Cisco Certificate Network Associate) Course instructed by Eng. Ahmed Nabil.
(June 2012)
 ITIL Foundation V3 Course at Orange Business Services. (November 2014)
 ATM & Frame-Relay Workshop Training at Orange Business Services. (September 2013)
 IP VPN (Virtual Private Network) Training at Orange Business Services. (February 2013)
 DSL Troubleshooting Training at Orange Business Services. (May 2015)
 Citrix Networks Basics Training at Orange Business Services (March 2016)
Computer Skills:
 Microsoft Office Applications (Very Good)
 Operating Systems: Windows, MAC OS, and Linux (Very Good)
 Adobe Photoshop (Fair)
Certificates:
 CCNA (Cisco Certificate Network Associate)
 CCNP Route (Cisco Certificate Network Professional)
 ITIL V3 Foundation

4. Languages:
Arabic Native
English Fluent
(Reading – Writing – Speaking)
French Fair
(Basics)
Extras:
 Mobile Communications & Neural Network Courses.
 Matlab, Borland C++, Assembly, Orcad and ADS Programs.
References:
Karim Massoud / +201272633394 - Head of SITA Airporthub Team
Khaled Khattab / +201228407502 - Head of CPT DSL Group