2. Objective
Willing to work with a professional organization where I can harness my expertise in IT field for the growth and
benefit of my organization, my team and myself. I am a hard working person would work with full dedication.
Work Experiences
Cardex Corporation – Erbil, Iraq
IT Administrator Jan 2013 - Present
Work as part of a proactive team of support staff responsible for delivering a high quality, customer-focused
professional service. Providing the very highest level of technical support and customer service to internal staff.
Duties:
Updating and monitoring IT user accounts.
Maintenance & management of the Critical Windows based Server Environment.
Maintaining up to date Antivirus levels on all machines company wide.
Working on Active Directory accounts, configuration.
Managing and monitoring of backups in multiple locations.
Providing maintenance support and break-fix solutions. Follow documented processes i.e. implementing
change control procedures.
Liaising & meeting with external suppliers of IT services.
Producing reports for senior managers.
Troubleshooting technical problems and implementing solutions.
Purchasing of IT Equipment and software in line within agreed budgets.
Supporting a multi-site IT infrastructure of at least 100 employees.
Responsible for the fast and accurate troubleshooting of reported faults. Providing technical support via
helpdesk systems for a wide range of internal & external applications.
Cardex Corporation – Erbil, Iraq
Network Officer Jan 2012 - Jan 2013
Managing the Network Department to ensure delivering best services to our client and keep all ATM 24/7 online.
Duties:
Implementing, managing and maintaining ATM Network.
Administering & designing LANs, WANs internet/intranet, and voice networks.
Cisco & HP switch configuration in particular VLAN configuration/troubleshooting.
Responsible for hardware and software installation, maintenance and repair.
Performing routine audits of systems and software.
Manage the IT budgets and expenditure on hardware and software.
Developing & maintaining the company IT systems, software and databases.
Recommending and implementing improvements and efficiencies.
Management of server software and associated backup routines
To evaluate, test, advise, train and support
Responsible for the recruitment and training of new staff.
Managing the internal & hosted network.
Infrastructure including firewalls, servers, switches and telephony.
Reporting to the IT Director & Chief Executive.
www.cardexcorporation.com
www.cardexcorporation.com
3. Rey telecom – Erbil, Iraq
Core Manger Jan 2011 - Jan 2012
Managing a team of over 30 administrative & technical staff. Providing the very highest level of technical support
and customer service to internal staff.
Duties:
Manage and maintain the Rey telecom Monitoring Systems.
Fault handling and escalation.
Cisco & HP switch configuration in particular VLAN configuration/troubleshooting.
Provisioning (IP assignment, core network configuration, DNS setup, monitoring and graphing for co-location,
leased lines, customer backup and other customer network services).
Manage the IT budgets and expenditure on hardware and software.
Developing & maintaining the company IT systems, software and databases.
Server builds and installs, application upgrades, network equipment build and installation.
Maintaining hardware serial audits, writing custom monitoring plugins and configuring bespoke graphing.
Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout
normal operations.
Development of knowledge and skills in network and system administration, particularly with regard to Rey
telecom's own architecture and platforms.
Tier 3 Support for co-location, customer backup network and ISP services.
Participate in a 24x7 call-out Rota if required.
Exabyte – Erbil, Iraq
Communication & IT Engineer May 2010 - Jan 2011
Responsible for supporting the company's clients at all levels as part of a helpdesk team. Ensuring that all
hardware and software is configured and installed correctly.
Duties:
Responsible for networking, design, installation and maintenance services .
Supporting users and network administrators over the telephone and by email .
Maintain the companies’ network infrastructure .
Networking and providing support for Windows issues .
Configuration and testing of any new hardware and software .
Travelling to client sites to help with installs, deployment, and troubleshooting .
Management of the daily data backup and retrieval scheme .
Installing and operating Windows desktop and server operating systems .
TCP/IP networking and hardware maintenance and repair .
Training new employees .
Assistance with training of staff and compiling procedural documentation.
Assisting the network manager with support requests .
Ensure computer hardware is safe & complies with health and safety legislation .
Applying patches in accordance with company procedures.
Assist with data storage architecture
Provide user level technical support for end users, computers, printers, etc.
Publisher, Adobe Acrobat, and other basic computer related skills.
Assist with end user system updates and monitoring. Including:
Assist with user management. (Adding and deleting users from AD, working with emails, etc.)
Monitor printers, copiers, and fax machines to make sure they are working properly and getting regular
maintenance.
www.rey-telecom.com
www.rey-telecom.com
4. Academic qualification
Bachelor of Communication Engineering from Mosul University 2006 – 2010.
Technical Certifications
Microsoft Certified System Expert (MCSE).
CompTIA N+ Certified (Network+).
Microsoft Certified IT Professional (MCITP).
Cisco Certified Network Associate (CCNA).
PERSONAL SUMMARY
A successful information technology engineering as an IT brain bank with extensive analytical and Software
experience of investigating and diagnosing network problem and knowledge of IT Operating systems, especially
Windows, Exchange . Multi-talented with good all-round Technical skills and the ability to develop and maintain
close working relationships with other support and development teams. Having the personal drive required to
deliver a service that exceeds the Expectations of colleagues and end users through a positive, well organized and
structured work ethic. Looking for a career advancement opportunity with a company that will challenge my
problem solving Skills and allow me to develop my knowledge & potential.
Language Skills
Arabic Excellent.
English Intermediate.
Kurdish beginner.
Key Skills and Competencies
Highly organized and disciplined with a passion for Information Technology.
A positive, high energy team player.
Knowledge of VBscript, Shell Script, HTML language & Software license control.
Having a passion for providing excellent customer service.
Customer focused and keen on exceeding expectations.
Skillful in research and development.
References
Available On Your Request.
Personal information
Name: Ahmed J. Mohammed Al-Azawi
Date of birth: 24/5/1988
Gander: Male
Marital status: Married
Unions and Licenses
Kurdistan Engineers Union from 2013.
Iraqi Engineers Union from 2010.
Iraqi driver licenses from Erbil from 2013.
Contact info.
Mobile: +964-750-5110152
Email: eng.ahmed202@gmail.com
Skype: eng.ahmed402
Residence: Iraq, Kurdistan Region, Erbil, Alan City
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www.electronicengineering.uomosul.edu.iq
www.uomosul.edu.iq
