1. Ahed Shanti
Email: ahed.shanti@gmail.com
973-3826-0062
Objective
Seeking a challenging position in the sales and administration fields where my skills and qualifications will be
utilized efficiently and developed for better performance and job advancement.
Educational Background
June, 2002
BS, Computer Science and Programming
Al – Al Bayt University, Jordan
Work Experience
December 2012 – Present
Applied Science University
Manamah, Bahrain
Administrator- Admission and Registration Department
 Interpret and advise students regarding enrollment, coursework and graduation procedures
 Procure information and provide assistance to students, staff and public with regard to college admissions
and records policies, requirements and procedures as well as applying information contained in the
college catalog, schedule of classes, and other publications and news releases
 Review and certify transcripts and permanent record cards and determine admissions and residency
status for students
 Interpret admissions and records policies
 Register students, including contract and off-campus, and troubleshoot on-line registration
 Collect and review data to determine completion and conformity with established rules and regulations
 Collect, maintain and archive files of latest revision level documentation
December 2010 – December 2012
Royal Jordanian Airlines
Amman, Jordan
Senior Officer- Call Center/Sales
 Priced itineraries and issued tickets using the Amadeus platform
 Processed orders, forms and applications and provided information regarding ticketing, reservations, and
aviation services
 Responded to customer inquiries, resolved concerns, and identified and escalated priority issues
 Managed high level guests and frequent fliers for RJ mileage program
 Maintained call logs and reports
December 2007 – October 2008
American Embassy – American Language Center
Amman, Jordan
Systems Administrator
 Installed and administered Windows 2003 servers, Windows XP Workstations
 Installed, administered and managed Windows 2003 Server, XP, Office 2003 and 2007, and Exchange
server 2003
 Installed and managed Antivirus System for client server

2.  Managed and maintained upgrades and updates to the system
 Performed daily evaluation and maintenance of the systems
 Equipped computer labs with required software
March 2007 – December 2007
National Information and Technology Center (NITC)
Amman, Jordan
Systems Administrator (E government project)
 Installed and administered Windows 2k3 servers including upgrades and troubleshooting
 Installed and administered the front end and back end clustering topology for MS Exchange 2k3 servers
 Performed and scheduled system back-up using Symantec VERITAS
 Administered Symantec Anti-Virus System and Sybaris antigenv 8.0 and antivirus and anti-spam system
 Administered Forest, Child Domains, and DNS MS Domain Controllers
 Administered Microsoft Operations Manager Server
 Performed online support for the departments joined to the Heat software domain
 Administered EMC SAN Servers
 Analyzed systems requirements and managed upgrades accordingly
 Created and designed documentation manuals
March 2003 – May 2006
Jordan Kuwait Bank
Amman, Jordan
Systems Administrator
 Analyzed user requirement procedures and issue in order to improve existing computer system
 Created instruction manuals and documented program development
 Upgraded system and corrected errors to maintain system after implementation
 Reviewed and determined if requested program changes were achievable with existing system
 Installed and managed Windows NT 4.0, Windows 98, Windows 2000, XP, and 2003 server (IBM
Environment)
 Installed and managed Microsoft Office (97-2003)
 Installed and administered Active Directory and Exchange Server 2003
 Created and managed user accounts for MS Active directory on Windows Server 2003 and e-mail
accounts on MS Exchange Server 2003
 Installed hardware and software and provided technical support in bank branches
 Administered internet security using ISA 2000 and 2004, Websense and Symantec antivirus software
 Administered HP Blade Servers and DNS, WINS, and DHCP systems
Languages
Fluent: Arabic and English
Knowledgeable: French and Spanish
Technical Skills and Training
MCP, MCSA 2003, MOM 2005 (Microsoft Operations Manager), Adobe Photoshop and other image processing
software
Trained in processing audio and video formats
Proficient in MS PowerPoint and Access
References
Available upon request