1. Job Requirement and Description Assignment
Job Requirements Matrix for a Retail Salesperson
Job Duty Tasks KSAO
Importance of KSAO to
Task Performance ( 1 =
low, 10 = high) (E =
Essential
Customer Service
Knowledgeof
principlesand
processesforproviding
customerand personal
services.Thisincludes
customerneeds
assessment,meeting
qualitystandardsfor
services,and
evaluationof customer
satisfaction.
1. Communication
Skills
2. Active Listening
3. Service Orientation
9 E
8
10 E
Sales
Knowledgeof
principlesandmethods
for showing,
promoting,andselling
productsor services.
Thisincludesmarketing
strategyand tactics,
product
demonstration,sales
techniques,andsales
control systems.
1. Persuasion
2. Confidence
3. Product Knowledge
8
8
9 E
English Language
Knowledgeof the
structure and content
of the Englishlanguage
includingthe meaning
and spellingof words,
rulesof composition,
and grammar.
1. Oral Expression
2. SpeechClarity
3. Oral Comprehension
9 E
8
8.5

2. Retail SalespersonJobDescription
Chern’sisan upscale clothingretailerwith 140 storesin28 stateson the East Coast and inthe Midwest
and 19,000 full andpart time employees. We pride ourselvesinprovidingourclientswiththe best
possible service,selection,quality,andvalue inour industry.
The positionin questionisforRetail Salesperson whowillbe workingdirectlyunderthe Department
Manager and the AssistantDepartmentManager. Candidate musthave excellentcustomerrelations
skills,alsoaHighSchool diplomaorequivalentisdesirable andwe feel thatitwill enhance the new
hire’sjobsuccess.Taskswill alsoinclude butare notlimitedto;
 Greetcustomersandascertainwhat eachcustomer wantsor needs.
 Describe merchandiseandexplainuse,operation,andcare of merchandise tocustomers.
 Recommend,select,andhelplocate orobtainmerchandisebasedoncustomerneedsand
desires.
 Compute salesprices,total purchasesandreceiveand processcashor creditpayment.
 Answerquestionsregardingthe store anditsmerchandise.
 Prepare salesslipsorsalescontracts.
 Maintainknowledge of currentsalesandpromotions,policiesregardingpaymentand
exchanges,andsecuritypractices.
 Maintainrecordsrelatedtosales.
 Demonstrate use oroperationof merchandise.
 Place special ordersorcall otherstoresto finddesireditems.
The cornerstone of our identityasanorganizationliesinprovidingsuperiorcustomerservice whichwill
differentiatedusfromourcompetition.Thatisat the heartof our companybusinessstrategyaswell as
a core part of our corporate culture.
At Chern’swe have a decentralizedapproachtoourbusinessoperations,ourgoal istoidentifyand
selectthe rightpeople, givethemthe toolsandautonomyneededtosucceed.Youwill have a
considerable amountof freedominhow toperformyourjob,as longas the resultsare inline withour
performance expectations.
We stronglybelievethatourbenefitspackage will warrant yourbestperformance output.Itincludes;
 20% above marketaverage base pay
 Two weekspaidvacation
 10 paidpersonal days,includingsickdays
 401 K plansmatchup to 10% of base salary
 Generoushealthanddental benefits
 Eligible forbonuses
 $1,000 referral bonus fornewhireswho complete 6monthmark
We strive tocreate a positive andfairworkingenvironment andgive eachemployee the toolsand
autonomyneededtotrulyexcel andourrecordwouldcertainlysupportthatclaim.We are consistently
namedone of the topthree retailersinregional customersurveysandhave beenlistedamongFortune
magazine’stop100 bestcompaniestoworkfor.