2. Importance of an Induction
Program
• Induction sets the scene for the inductee’s new role
• Induction shows the professionalism of the business
• Induction gives the new team member a structure to settle in
• Induction makes sure that the important elements of people and
practices are clearly defined
3. CONDUCT THE TRAINING
• a) On arrival present the training program and explain the
importance of Induction.
• b) INTRO of the Induction and explain.
• c) Precautions-The Induction should familiarize the employee
with the organization and the department. At no point should the
new employee feel Intimidated or getting excessive information.
• d) Reiteration- After the property round and introductions make
sure that questions are asked so that doubts can be cleared.
4. DAY - 1
Topics:
• History of the Hotel and Company
• Aim and Mission of the Company
• Organizational hierarchy
• General Rules and Policies
• Function of The Department
• Importance of the Department
• Details of the Property
• Departments and Outlets
• Tour of the Hotel and outlets
5. S.No TIME ACTIVITY
1 10:00am-12:00pm First 4 topics
2 12:00pm-12:15pm Tea Break
3 12:15pm-1:00pm Next 4 topics
4 1:00pm-1:45pm Lunch
5 1:45pm-4:00pm Tour of Hotel
6 4:00pm-4:20pm Tea break
7 4:20pm-5:00pm Questioning and
Communication Session
6. DAY - 2
Topics
• SOP of room cleaning and area
cleaning
• Equipment use and Equipment
handling
• Cleaning procedures
• Chemicals used and how to handle
them
• Guest Request Handling
• Communication training and team
building
7. S.No TIME ACTIVITY
1 10:00am-12:00pm First 3 topics
2 12:00pm-12:15pm Tea Break
3 12:15pm-1:00pm Next 2 topics
4 1:00pm-1:45pm Lunch
5 1:45pm-4:00pm Team building exercises and
guest communication exercise
6 4:00pm-4:20pm Tea break
7 4:20pm-5:00pm Questioning and
Communication Session
8. DAY - 3
•Topics
• Taking Inventory and inventory
Levels
• Performance Standards for GRA
• Room Inspection
• Interdepartmental
Communication and
Communication Procedures
• Situation Handling Exercises
• Brainstorming session
9. S.No TIME ACTIVITY
1 10:00am-12:00pm First 2 topics
2 12:00pm-12:15pm Tea Break
3 12:15pm-1:00pm Next two topics
4 1:00pm-1:45pm Lunch
5 1:45pm-4:00pm Last 2 topic
6 4:00pm-4:20pm Tea break
7 4:20pm-5:00pm Questioning and
Communication Session
