1. Crew Winter Training
Saturday, January 18th
9:00am – 4:00pm
Programming Lab (CSC 240)
9:15am – 9:30am Introduction/ Welcome
• Pass out binders & The Formula
• Icebreaker: Two Truths and a Lie
9:30am – 9:45am Lab Tour
• Talk about different areas: computers, printing, storage, conference
room, office space, white board tables, etc.
9:45am – 10:00am Crew Expectations
• Attendance: Coverage, Unexcused/Tardiness, Breaks
• Dress Code: Presentable, Office Polo & Name Tag
• Confidentiality
• Office Etiquette: Cell Phones, Laptops, Homework, etc.
10:00am – 10:30am What is a Crew Member?
• Serve as consultants in event planning process
• Provided assistance with student organization and event marketing
• Answer questions regarding university and CSI policies
• Communication
• Checking sponsored account
• Sharepoint
• Front Desk Binder: Policies, helpful numbers, contacts, program
managers
• Answering Phones
• Greeting EVERYONE: Asking them to sign in, what are they
working on, can I help you with anything today?
• Customer Service!
10:30am – 12:00pm Resource Guide & Crew Process
• What is an Event?
• Program Managers
• Contracting
• Insurance
12:00pm Returning Crew Arrive
12:00pm – 1:00pm Lunch & Team Builder
• Picture Pieces Game
1:00pm – 1:45pm Professional Development Activity

2. • Back- to- Back Drawing
• Ten Things I do Well
1:45pm – 2:45pm Scenarios
• Divide into different teams for each scenario
2:45pm – 3:45pm Reminders & New this semester
• Customer Service- Greeting Everyone: Please sign into the binder,
what are you working on today, is there anything I can help you
with?
• Checking Crew Inbox for work
• Make sure there isn’t anything to do before you start your
homework
• Wear your polo & Nametag
• Have ipads out and ready to go
• Be sure to check sponsored accounts
• Assist with printing- No student behind desk
• Try helping the students before going to Chiquita & Desiree
• Look for the answer yourself- binder, other crew members,
resource guide, website, etc.
• Cleaning Checklist
• Key Checkout
3:45pm – 4:00pm Wrap Up & Questions