This document outlines a three day induction program for new GRAs and floor managers. Day 1 covers the history, mission, policies, and tour of the hotel. Day 2 focuses on standard operating procedures, equipment use, chemicals, and guest requests. Team building exercises and communication training are also included. Day 3 addresses inventory, performance standards, inspections, interdepartmental communication, and situation handling exercises. The goal is to familiarize new employees with all aspects of their role and department through informative sessions, discussions, and skills practice over the three days.