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EMPLOYEE INDUCTION
PROGRAM FOR GRA
AND FLOOR MANAGERS
Zorinliana
2041117321
Importance of an Induction
Program
• Induction sets the scene for the inductee’s new role
• Induction shows the professionalism of the business
• Induction gives the new team member a structure to settle in
• Induction makes sure that the important elements of people and
practices are clearly defined
CONDUCT THE TRAINING
• a) On arrival present the training program and explain the
importance of Induction.
• b) INTRO of the Induction and explain.
• c) Precautions-The Induction should familiarize the employee
with the organization and the department. At no point should the
new employee feel Intimidated or getting excessive information.
• d) Reiteration- After the property round and introductions make
sure that questions are asked so that doubts can be cleared.
DAY - 1
Topics:
• History of the Hotel and Company
• Aim and Mission of the Company
• Organizational hierarchy
• General Rules and Policies
• Function of The Department
• Importance of the Department
• Details of the Property
• Departments and Outlets
• Tour of the Hotel and outlets
S.No TIME ACTIVITY
1 10:00am-12:00pm First 4 topics
2 12:00pm-12:15pm Tea Break
3 12:15pm-1:00pm Next 4 topics
4 1:00pm-1:45pm Lunch
5 1:45pm-4:00pm Tour of Hotel
6 4:00pm-4:20pm Tea break
7 4:20pm-5:00pm Questioning and
Communication Session
DAY - 2
Topics
• SOP of room cleaning and area
cleaning
• Equipment use and Equipment
handling
• Cleaning procedures
• Chemicals used and how to handle
them
• Guest Request Handling
• Communication training and team
building
S.No TIME ACTIVITY
1 10:00am-12:00pm First 3 topics
2 12:00pm-12:15pm Tea Break
3 12:15pm-1:00pm Next 2 topics
4 1:00pm-1:45pm Lunch
5 1:45pm-4:00pm Team building exercises and
guest communication exercise
6 4:00pm-4:20pm Tea break
7 4:20pm-5:00pm Questioning and
Communication Session
DAY - 3
•Topics
• Taking Inventory and inventory
Levels
• Performance Standards for GRA
• Room Inspection
• Interdepartmental
Communication and
Communication Procedures
• Situation Handling Exercises
• Brainstorming session
S.No TIME ACTIVITY
1 10:00am-12:00pm First 2 topics
2 12:00pm-12:15pm Tea Break
3 12:15pm-1:00pm Next two topics
4 1:00pm-1:45pm Lunch
5 1:45pm-4:00pm Last 2 topic
6 4:00pm-4:20pm Tea break
7 4:20pm-5:00pm Questioning and
Communication Session

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HK.pptx

  • 1. EMPLOYEE INDUCTION PROGRAM FOR GRA AND FLOOR MANAGERS Zorinliana 2041117321
  • 2. Importance of an Induction Program • Induction sets the scene for the inductee’s new role • Induction shows the professionalism of the business • Induction gives the new team member a structure to settle in • Induction makes sure that the important elements of people and practices are clearly defined
  • 3. CONDUCT THE TRAINING • a) On arrival present the training program and explain the importance of Induction. • b) INTRO of the Induction and explain. • c) Precautions-The Induction should familiarize the employee with the organization and the department. At no point should the new employee feel Intimidated or getting excessive information. • d) Reiteration- After the property round and introductions make sure that questions are asked so that doubts can be cleared.
  • 4. DAY - 1 Topics: • History of the Hotel and Company • Aim and Mission of the Company • Organizational hierarchy • General Rules and Policies • Function of The Department • Importance of the Department • Details of the Property • Departments and Outlets • Tour of the Hotel and outlets
  • 5. S.No TIME ACTIVITY 1 10:00am-12:00pm First 4 topics 2 12:00pm-12:15pm Tea Break 3 12:15pm-1:00pm Next 4 topics 4 1:00pm-1:45pm Lunch 5 1:45pm-4:00pm Tour of Hotel 6 4:00pm-4:20pm Tea break 7 4:20pm-5:00pm Questioning and Communication Session
  • 6. DAY - 2 Topics • SOP of room cleaning and area cleaning • Equipment use and Equipment handling • Cleaning procedures • Chemicals used and how to handle them • Guest Request Handling • Communication training and team building
  • 7. S.No TIME ACTIVITY 1 10:00am-12:00pm First 3 topics 2 12:00pm-12:15pm Tea Break 3 12:15pm-1:00pm Next 2 topics 4 1:00pm-1:45pm Lunch 5 1:45pm-4:00pm Team building exercises and guest communication exercise 6 4:00pm-4:20pm Tea break 7 4:20pm-5:00pm Questioning and Communication Session
  • 8. DAY - 3 •Topics • Taking Inventory and inventory Levels • Performance Standards for GRA • Room Inspection • Interdepartmental Communication and Communication Procedures • Situation Handling Exercises • Brainstorming session
  • 9. S.No TIME ACTIVITY 1 10:00am-12:00pm First 2 topics 2 12:00pm-12:15pm Tea Break 3 12:15pm-1:00pm Next two topics 4 1:00pm-1:45pm Lunch 5 1:45pm-4:00pm Last 2 topic 6 4:00pm-4:20pm Tea break 7 4:20pm-5:00pm Questioning and Communication Session