This resume summarizes my recent experience in various settings in the mental health field. Through such experience, I have demonstrated an ability to succeed in serving and advocating for others.

1. ADAM COOPERSTEIN, B.A
13109 Bustleton Ave, Apt D24
Philadelphia, PA 19116
267-280-2311
adam.cooperstein@hotmail.com
www.linkedin.com/in/adamcooperstein
Qualifications
 Facilitatethedevelopmentofresilienceandrecoveryinindividualswithbehavioralhealthchallengesand/ordevelopmental
disabilitiestosuccessfullymanagetheirsymptoms.
 Nurturepersonalrelationships,positiveworkhabits,andgreaterindependenceinadultswithbehavioralhealthchallenges
and/ordevelopmentallydisabilities
 Effectivelycollaboratewithinternaldepartmentsaswellasexternalserviceproviderstofacilitatemembers’recovery.
 Actasliaisonbetweenprovidersandconsumers.
 CertifiedWRAPFacilitator
 CertifiedinMentalHealthFirstAid
 TrainedinDepressioninPost-Partum&PerinatalWomen
 ExceptionalCustomer/MemberCareandCommunicationSkills
EDUCATION
B.A.Psychology, Pennsylvania State University
EXPERIENCE
Hall Mercer: 4/2016-Present
Targeted Case Manager
 Engage,enrollandprovidesupportservicesto clients.
 Performoutreach activitytostreethomelessclients.
 Ensure face-to-facecontact withclientstoassesstheirneeds.
 Participate incollaborationwithclients’otherserviceprovidersasneeded.
 Completeandmaintaindocumentationinatimelymanner,suchasPersonalGoal Plans.
 Assistclientsinschedulingandparticipating inappointmentsatnetworkcredentialedproviders.
 Assistclientswithaccessing otherservicesandresourcesasneeded.
Community Behavioral Health: 11/2012-10/2015
MemberServicesRepresentative
 Completedinitialbehavioralhealthtriageof members.
 Actedasliaisonbetweenprovidersandconsumersasneeded.
 ExplainedtomemberstheirrightsandresponsibilitiesasstatedintheMemberHandbook.
 Receivedandrecordedmembercomplaints andgrievances.
 Maintaineddailyrecordsof memberinquiries,complaintsandgrievancesaccording toCBHprocedures.
 Assistedmembersinmakingappointmentsatnetworkcredentialedproviders.
 Collaboratedwithinternaldepartmentsandexternalserviceproviderstofacilitateresolutionstomember’sissuesand
concerns.
 Trainedandmentorednewandexistingassociates.

2. WESTPHILADELPHIA MENTAL HEALTH CONSORTIUM: 11/2001-07/2012
Mental Health Recovery Facilitator
 Facilitated member’s recovery from behavioral health challenges and inthe independentuse of community
supports and resources.
 Facilitated the completion of Recovery Plansthat are individualized, strength-based and recovery-focused.
 Helpedidentifyany potential challenges totheir Recovery Planand helpaddress these as wellasin identifying
and overcoming obstacles and fears.
 Developedstrategies toassist the individual inidentifying,achieving and maintaining valuedrolesinthe
individual’s community through the use of Evidence Based Practices, BestPractices andother Psychiatric
Rehabilitation practices.
 Planned, coordinated, and facilitate community-based activities withthe members.
 Identifiedsocial networks and natural supports that already existinthe person’s life;facilitated identification and
developmentof other supports.
 Coordinated and facilitated continuity of care withproviders andcommunity supports onbehalf of members.
 Facilitated group and individual therapies and completed related documentation.
 Performed crisis intervention, member advocacy andoutreach.
 Maintained asupportive, therapeutic relationship with members.