1. MEGHAN E. JEFFERY
24 Queens Way  Newark, DE 19713  USA H (302) 588-3115 Email: Meghan.Jeffery@state.de.us
OBJECTIVE
To obtain employment in criminal justice, mental health or family services.
EXPERIENCE
FAMILY SERVICE SPECIALIST
State of Delaware Youth Rehabilitative Services Wilmington, DE
 Carry a caseload of juveniles
 Building rapport with juveniles and their families
 Work closely with other frontline staff such as therapists and treatment specialists
 Had contact with juveniles, families, and other specialists involved on a weekly basis
 Appear in court hearings, trials, etc. to present how juvenile is progressing with probation
 Placing juveniles with sanctions, placements, or treatments recommended
 Involved in Policy Committee
FAMILY SERVICE ASSISTANT
State of Delaware Youth Rehabilitative Services Wilmington, DE
 Responsible for GPS services to juvenile offenders
 Handling all installs, removals and replacements statewide
 Monitoring juvenile GPS activity for compliance
 Building rapport with juveniles
 Working with and assisting probation officers on a daily basis
 Working with schools, alternative programs and treatment centers to help ensure positive outcomes
SUPPORT OPERATOR, 7/2012 – 7/2013
Contact Lifeline (Crisis Hotline), Claymont, DE
 Responsible for providing services for all persons requesting assistance by telephone
 Assisting persons with requests for services providing telephone counseling, crisis intervention, and
additional information and referrals
 Documenting all information about every call and request for services
 Maintaining and continuously improving knowledge and skills to better service crises effectively and/or
to avert crises from developing
 Working directly with support staff in maintaining the general goal of helping others
 Recipient of Darkness to Light Stewards of Children Certificate (Child Sex Abuse Prevention Training)

2. SOCIAL WORKER (INTERN), 5/2012 – 7/2012
Christiana Care Hospital, Christiana, DE
 Responsible for observing social working in routine activities of setting up nursing home, hospice and
assisted living arrangements
 Evaluated patients for possible addictions under the leadership of the drug and alcohol counselor
 Assisted maternal social working in setting up at home nursing care for first time mothers
 Responsible for drafting and distributing reports to the Division of Family Services on an as needed
basis
 Provided quality of care educational resources to new and expecting mothers
 Liaison between insurance companies, transportation companies and the families
CUSTOMER SERVICE & SALES ASSOCIATE, 9/2011 – 4/2012
PNC Bank, Bear, DE
 Processed check cashing, deposits and withdraw service to bank customers
 Handled account maintenance and other service issues as necessary
 Cashed personal and payroll checks for customers and non-customers according to bank policy
 Proactively maintained communication with customers by phone or in person in efforts to retain and
grow their portfolio
 Responsible for opening new checking, savings and money market accounts per the request of the
customer
LEAD HOSTESS / RESTAURANT ATTENDANT, 2008 - 2011
Iron Hill Brewery, Wilmington, DE
 Facilitated training program for new hosts/hostesses of the restaurant
 Responsible for assisting management with staffing assignments
 Ensured the highest level of food presentation and customer service resulting in accentuating the overall
dining experience
EDUCATION
2014-Present
Master of Science Degree – Administration of Justice
Wilmington University, New Castle, DE
Currently enrolled – Expected graduation date, May 2015
2010-2012
BACHELOR OF SCIENCE DEGREE – BEHAVIORAL SCIENCE
Wilmington University, New Castle, DE
Graduated – 3.03 GPA