Lorraine M. Helferich is an experienced mental health counselor seeking a position where she can help others achieve their full potential. She has a master's degree in mental health counseling and over 10 years of experience working with diverse clients, including those with disabilities, mental illness, and dementia. Helferich is skilled at creating stimulating environments, communicating effectively, and learning new concepts quickly.

1. Lorraine M. Helferich4158 Brammer Dr., Traverse City, MI 49685231-620-2836lhelferich@hotmail.comhttp://www.linkedin.com/pub/lorraine-helferich/22/a09/75SummaryDemonstrated achiever with exceptional knowledge of helping others to achieve their full potential in order to create meaning and fulfillment within their lives.Experienced in working with a diverse clientele and being able to recognize the assets and strengths that each individual brings to the group.Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.Extensive training and experience in working with difficult behaviors and creating a stimulating and nurturing environment for those who are faced with challenges including disability, mental illness, and dementia.Accounting experience.Excellent computer skills including word processing, spreadsheet, and power point presentation experience.Outgoing and driven to succeed. Outstanding communication and interpersonal skills in dealing with clientele as well as co-workers.EducationMasters Degree in Mental Health CounselingCapella University, Minneapolis, MN (CACREP accredited)Currently EnrolledB.A. Degree in PsychologyArgosy University, Phoenix, AZGPA of 3.69Transcripts available upon request2010Assoc. Degree in Criminal JusticeUniversity of Phoenix, Phoenix, AZTranscripts available upon request2008Career History & AccomplishmentsSupervisor at Orchard Creek Assisted Living, Orchard Creek HealthCareWork directly with manager of assisted living to create an environment in which our clientele thrive and their physical and mental health are being well-provided for.Create professional and meaningful relationships with family members in order to provide clients with a strong support system that is vital to their well-being.Work directly with physicians and other professionals in order to provide clients with proper care, medications, and other vital services imperative to client’s well-being.Provide direct care including all activities of daily living.Work with and train staff to improve their direct care, med passing, and interpersonal skills.Creates and maintains clients’ personal and medical records in a way that complies with HIPPA.2007-PresentCertified Nurse Assistant, TendercareAssisted residents with activities of daily living such as bathing, dressing, and personal hygiene.Responsible for charting and reporting to head nurse all concerns and pertinent information regarding resident’s health, safety, and mental well-being.2005-2007Direct Care, Munson House AFCWas responsible for supervision of the house and 8 mentally ill adults for 12 hour shifts at a time. Duties included cooking, cleaning, engaging residents in daily living activities, assisting residents in scheduling transportation and appointment, managing behaviors, and creating a positive home environment for residents.Responsible for residents’ safety, physical and mental well-being.Office Manager/Bookkeeper, Helferich Enterprises, IncResponsible for accounts receivable, accounts payable, collections, banking, creating financial statements, payroll, and the development and maintenance of positive relationships with customers, vendors, and other business connections. 20051994-2003<br />