- Abirami Kannan has 10 years of experience in solution design, development, production support, and maintenance of large mission-critical systems, primarily using IBM Mainframe technologies. She has worked in supply chain environments for retail and pharmaceutical clients. - She is currently an Office Secretary at ASA Tech Services Limited in Milton Keynes, UK, but has previously held roles such as Senior Track Lead at HCL Technologies and Technical Project Lead at Wipro Limited where she managed teams and led projects. - Her technical skills include IBM Mainframe technologies like COBOL, DB2, and z/OS as well as other technologies like VB, SQL Server, and UNIX. She has a Bachelor's degree in

1. Abirami Kannan
Mobile: 0044-7904617143
Email: s.abiramikannan@gmail.com
Current Location: Milton Keynes, UK
Objective
Highly motivated to work with focused team on business critical applications and enjoy being a key
part of the support, analysis, design, development and testing of solutions for business problems
which align technology and changing business demands.
Professional Summary
 A senior professional with 10 years of experience that includes operations and team management,
solution design, development, production support, maintenance, planning, implementation of
functional changes and system migration of large mission-critical systems with very strong retail &
supply chain domain back ground.
 Primary skills include IBM Mainframe Enterprise COBOL for z/OS 4.2.0, DB2 8.0, SQL, MVS,
JCL/Proc, VSAM, IDMS, VB 6, DEC Basic, VAX/VMS, DCL, AIX UNIX OS and Shell Scripting.
 Extensively used tools which include Change man, SPUFI, QMF, File-aid, MS Visual Source safe,
INOVIS TLE (EDI), Manhattan and Red prairie Warehouse Management Support, Test Director,
Saas (service Now), HP Open View, Remedy and Quality Centre (Quality tool).
 Designed, developed and supported E-POS, Warehouse Management(WMS), Distribution,
Procurement, Stores and EDI applications which involved technologies like IBM AIX Unix,
COBOL/JCL, IDMS, DB2, VAX/VMS, DEC Basic, DCL, MS SQL Server 2000 and VB 6.0
Programming.
 Worked in supply chain environments, Distribution, Point of Sale and Warehouse Management
Systems of many leading retail & pharma clients across US and UK.
 Experience in receiving, responding, resolving support incidents and service calls within the agreed
SLA’s and sharing the SLA Metrics with the Senior Management Team and client stake holders.
 Worked as onsite coordinator and managed offshore Mainframe, Unix/VMS and Oracle Support
teams including organizing, assigning, tracking and reporting on support tasks and improved team
resource allocation.
 Worked closely with stakeholders to gather business requirements, to prepare schedule, effort
estimates, system design, preparing technical design document and to set milestones/deliverables.
 Received multiple awards and commendations from customer/ Senior Manager's for excellent
analytic & problem solving skills, technical delivery and process improvement initiatives.
Career History
OFFICE SECRETARY - ASA Tech Services Limited, Milton Keynes, United Kingdom
May 2014 – Till date
SENIOR TRACK LEAD – HCL Technologies Limited, Chennai, Tamil nadu, India
Feb 2014 – May 2014
TECHNICAL PROJECT LEAD - Wipro Limited, Milton Keynes, United Kingdom
May 2008 – Aug 2013
MODULE LEAD - Wipro Limited, Philadelphia, USA
Jul 2007 – Apr 2008
SENIOR SOFTWARE ENGINEER - Wipro Limited, Boise, Idaho, USA
Feb 2006 – Jun 2007
SOFTWARE ENGINEER - Wipro Technologies, Bangalore, India
Dec 2003 – Jan 2006
Work Authorizations
 Unrestricted Work – UK (Citizenship)
 Multiple Entry Business Visa – USA valid till June 2019
 Unrestricted Work – India (Overseas Citizenship of India)

2. Technical Skill Set
Operating Systems:
IBM AIX, VAX/VMS, zOS and Windows
Language/Platform:
 VB, MS SQL Server 2000, VSS /Windows
 COBOL,JCL, DB2, IDMS / zOS
 INOVIS TLE /IBM AIX
 RETALIX Triceps (WMS)/IBM AIX
 DEC Basic /VAX/VMS or Open VMS
 UNIX / Shell Scripting/ IBM AIX
Educational Qualification
Bachelor of Engineering – Electronics and Communication Engineering, Periyar University
1999 – 2003, First Class with Distinction.
Certifications /Trainings /Accolades
 Awarded twice ‘Feather In My Cap’ & ‘You’re the Best’ for analytic & problem solving skills
 Retail & Supply chain Management certification – Awarded for Exemplary performance – 98%
 STEP PLUS – Level 10 (Business English Language)
 ITIL V3 Foundation training
 Harvard Managementor
 Oracle 8i, Developer 2000, Visual Basic 6 - SSi IT Education
 Software Configuration Management, Quality Assurance, Testing and Reviews trainings - Wipro
Skills
 Technical solution design, deployment and assurance
 Service Delivery Transformation
 Process Documentation
 Design Documentation
 Unit, System, Integration and User Acceptance testing Documentation
 System Maintenance Technical Documentation
 Disaster Recovery Documentation
 Quality Assurance & Ticket Auditing
Key Programs
Project Lead - Warehouse Management System Support
Argos – Home Retail Group, Milton Keynes, UK
Role Project Lead /Subject Matter Expert
Technologies DEC Basic, Open VMS/VAX, IBM AIX 5.3, Shell Scripting, SaaS, COBOL, DB2
Contribution
Lead of application support team and responsible for Managed service delivery. Primary
technical contact for issues and escalations on Warehouse Management System (WMS)
for Argos multichannel retailer. Tasks included resolving technical failures within agreed
service levels, automating daily routines, providing technical expertise for application
upgrades and new project implementations. As a SME Coordinated with business
executives, software experts, vendors, Service desk analysts and data source teams in a
24x7 availability environment. Assisted the other service management functions by
providing timely inputs, reports and recommendations on Capacity management,
Problem Management and Risk assessments. Been part of disaster recovery drills once in
every 6 months to demonstrate the integrity of the backups and capability of DR.
Assisted the specialists in setting up and building the QA, Test, Project Environments for
Unit, System and UAT testing. Provided relevant trainings and Knowledge transfer for
the support teams to continue with the day to day support.
Duration April 2010 – Aug 2013

3. Module Lead – Warehouse Management System Support
Argos – Home Retail Group, Milton Keynes, UK
Role Technical Lead/Subject Matter Expert
Technologies DEC Basic, Open VMS/VAX, IBM AIX 5.3, Shell Scripting, Remedy, COBOL, DB2
Contribution
Primary technical contact for issues and escalations on Warehouse Management System
for Argos multichannel retailer. Tasks included resolving technical failures within agreed
service levels, automating daily routines, providing technical expertise for application
upgrades and new project implementations. As a SME Coordinated with business
executives, software experts, vendors, Service desk analysts and data source teams in a
24x7 availability environment. Assisted the other service management functions by
providing timely inputs, reports and recommendations on Capacity management,
Problem Management and Risk assessments. Been part of disaster recovery drills once in
every 6 months to demonstrate the integrity of the backups and capability of DR.
Assisted the specialists in setting up and building the QA, Test, Project Environments for
Unit, System and UAT testing. Provided relevant trainings and Knowledge transfer for
the support teams to continue with the day to day support.
Duration May 2008 – April 2010
Module Lead - EDI Tool Support & Migration
Pep Boys, Philadelphia, Pennsylvania – USA
Role Module Lead
Technologies INOVIS TLE, IBM AIX 4.7, Unix Shell Scripting, HP Open View, COBOL, DB2, VB 6
Contribution
Actively participated in the planning and implementation phase of the migration.
Documented the migration steps and built the migration plan. Provided timely updates on
the progress of the migration to appropriate stake holders. Coordinated with the business,
application stakeholders and third party software vendors to work on the feasibility and
supportability. Acted as a technical escalation point for the specialists who were
implementing the data migration strategy. Provided relevant trainings and Knowledge
transfer for the support teams to continue with the day to day support.
Duration June 2007 – April 2008
Onsite Coordinator/ Senior Software Engineer – Distribution & Procurement Systems Support
Albertsons Inc, Boise, Idaho – USA
Role Onsite Coordinator / Senior Software Engineer
Technologies COBOL, JCL, DB2, IDMS, zOS, HP Open View
Contribution
Coordinated with the business, application stakeholders and offshore team for minor
enhancement and production support maintenance of Warehouse support systems. Single
point of contact for both technical and functional queries between client and offshore
team. Presented weekly and Monthly status reports to all levels of business stakeholders.
Able to pick up and resolve all calls within SLA both during in hours and out of office
hours. Provided relevant trainings and Knowledge transfer for the support teams to
continue with the day to day support.
Duration Sep 2004 – June 2007
Quality Test Engineer – Store POS Application
Hollywood Video, Wilsonville, Oregon – USA
Role Quality Test Engineer /Software Engineer
Technologies Test Director, MS SQL Server 2000, MS VSS, Visual Basic 6.0, C#, .Net
Contribution
Been part of testing and quality assurance team to test a new Store (till) POS
application for Hollywood Entertainment Corporation. Primarily responsible for
testing multiple test and use cases for specific functionalities of POS application.
Logging of defects into test director and follow up till defect closure. Documented all
test & use cases and functional test executable for functionalities of POS system.
Automated repeat test cases in test director to achieve test effort efficiency.
Duration Dec 2003 – Sep 2004