1. CHITRA STROUP
833 Thompson Rd
Lithia, FL 33547
(813) 495-8733
chitrastroup@gmail.com
SUMMARY
Strong testing skills combined with leadership ability. Work in both - Agile and Waterfall
environments. Effective communicator able to provide technical information. Successfully
mentor and lead a team. Well versed in writing test plans, test cases and test scripts using
HP ALM 11.0 (QC). Proficient in Windows, AS400 and UNIX platforms.
PROFESSIONAL EXPERIENCE
Pharmerica Inc Feb 2008 – Present
PharMerica Corporation is a leader in institutional pharmacy services.
PharMerica is redefining the way skilled nursing facilities (SNF), assisted living facilities
(ALF), hospitals and other institutional care settings manage pharmacy services and is
setting industry benchmarks in groundbreaking solutions and exceptional customer
service. PharMerica is the pharmacy standard for healthcare facilities who demand cost-
effective solutions, integrity and superior pharmacy services.
QA Lead
• Leading an Agile team as well as a waterfall team simultaneously.
• Assists the BA in the creation of functional requirements by providing information
on processes, functionality, system capability, interfaces and workflow related to the
project.
• Mentors QA Project Leads, QA Analysts and Testers regarding applications,
methodology, tools and process & procedures
• Work with QA Project Lead on ensuring tasks and deliverables are completed.
• Review of business requirements, functional requirements and CRs for clarity,
testability, consistency and attainability – prior to business signoff.
• Internal review of test conditions.
• Work with QA Manager on issues that need to be escalated
• Review test cases for adequate coverage.
• Point of contact for external interfacing systems.
• Assist with QA testing activities for more complex, technical aspects of system.
• Back-up for QA Manager.
• Write testcases and test user stories on Agile using TFS and write testcases and test
requirements on Waterfall using QC.
• Lead a team of 6 for Agile and 5 for waterfall.
• Mentor junior QA. Walk them through the problem and the solution for a break fix,
large or small project. Help them test and analyze the test results.
• Work with other teams – DEV,BA, Architect teams to derive an efficient and concise
result to problems.

2. • Lead a large project. Break up and assign the requirements to the group. Help
clarify/answer questions from business, dev and QA relating to the project.
• Work on multiple projects at a given time.
• Write scripts, test As400 and Web products like ViewMaster and paperless that is
designed using the latest technology.
• Test Windows stand alone client applications that use Windows and SQL as the
database.
• Work with the end user to ensure that the release conforms to their requests.
• Write scripts and test the AS400 system for the pharmacy services.
• Work with peers to show them how to test and provide insight into testing either
Windows/Web or AS400 and Docutrack.
• Work with Tech support to show them how the system works and help in debugging
issues.
• Deal with the business users helping them understand how the system works and
act as a liaison between business and Development.
• Use HP ALM 11.0 to open defects, write test cases and link to requirements.
Syniverse Technologies Inc Jan 2005 –
Feb 2008
Syniverse provides technology interoperability, network services, number portability
and enterprise solutions to over 350 customers representing mobile operators, content
providers, wireline carriers and enterprises in more than 50 countries throughout the
Americas, Asia Pacific and Europe.
Senior Engineer QA - Lead
• Wrote test scripts using Test Director from requirements for the MDCS (Dog Collar),
UNIROAM, RMS, MMSIG, RMS, VisWise and Accessibility Projects.
• Recorded Automation Scripts to perform GUI testing using Quick test Pro.
• Installed and tested the MDCS product which uses Oracle, iPlanet Webserver and a
Unix server.
• Used Remedy’s Action Request System to report and track application defects.
• Mercury Administrator managing Test Director.
Pegasus TransTech Corporation Jan 2004 - Jan 2005
Pegasus develops, designs and implements in-house and internet-based digital imaging
and document management systems that automate and streamline billing, collections,
payroll and other paper-intensive processes.
QA Analyst
• Wrote test plan, and test scripts, install, configure and test TRANSFLO products like
Batch Scan, Field Imaging, Gateway, Import, Index and Rendition Print that use the
Imaging system GAUSS (AS400) and Docubase on the AS400 and SQL databases on the
Windows platform
• Wrote test plan, and test scripts, install, configure and test Management Reports which
is a web based application that is used to generate reports for the TRANSFLO products.

3. • Test Castelle Fax Server products and SMTP Email Gateway and Monitor Magic which is
used to monitor systems and processes.
• Work on Customer issues.
• Effectively communicated key data to the technical information group for accurate
documentation.
• Travel to the customer site to perform Integration/Accuracy Testing.
• Use Buggit for defect reporting.
AUTODESK, INC. Tampa, FL Feb 2002 – Dec 2003
Autodesk is one of the world's leading digital design and content companies serving
customers in industries where design is critical to success: building, manufacturing,
infrastructure, digital media, and location services.
Quality Assurance / Configuration Management Manager
Managed and tested to ensure that the product was released with minimum defects.
Managed product builds and CM policies thereby releasing top of the line product.
• Successfully established QA and CM groups for Autodesk resulting in a greatly
improved quality control and enhanced development lifecycle.
• Implemented Microsoft Pages in Access Database for defect reporting to keep track of
the projects.
• Worked with the customers during Beta testing to answer their questions and concerns
regarding the new features of the product.
• Evaluated automation tools to increase test effectiveness.
• Participated in screening and hiring of the engineering staff.
OPENNETWORK TECHNOLOGIES, Clearwater, FL 2000 – 2002
OpenNetwork improves the way businesses secure and manage Web and enterprise user
identities and policies, enabling them to deliver more services to more people with less IT
administrative burden and lower costs.
QA Lead
Led the six people QA group for the web based e-security product (Directory Smart)
ensuring a standardized product. Provided testing status to the Management group.
• Wrote test plan, and test scripts and test on both the Windows and Unix platforms for
Directory Smart which used a Directory Server, a Web Server and a Java Server to
validate against the requirements.
• Wrote scripts in Expect and K shell, which improved the install time on the Unix
platform by 25%.
• Effectively communicated key data to the technical information group for accurate
documentation.
• Increased the effectiveness of testing by querying the product using SQL, Oracle and
Access databases.
• Used the Rational suite of tools for defect reporting.
VERIZON CONSULTANT, Tampa, FL 1998 - 2000

4. Developed applications in C and Informix for the Verizon Billing System, which was used
for Customer Billing.
• Developed applications in C and Informix for the CABS development group which
helped to ensure an accurate Customer billing.
• Wrote shell scripts in Unix for Unit testing and used Informix as the database so as to
ensure a strong product.
• Used a custom built Verizon tool like the Test Director to write test scripts and plans to
validate the products against the requirements.
• Member of the TSI Testing group that effectively tested and documented the product
thereby ensuring a top of the line product.
• Worked as an Unix system administrator and a junior Oracle DBA thereby ensuring a
smooth test cycle.
• Used Oracle as the database for testing to increase the product testing measurability.
• Implemented test scripts using Test Director so as to keep a repository of the test cases.
• Managed and Tested the UNIX operating systems, Windows Operating Systems and
various other products that the different groups in GTE were using to ensure Y2K
compatibility.
PARADYNE, Largo, FL 1996 – 1998
QA Lead
Managed and tested the Frame Relay products.
• Write test plans / scripts, which enhanced the testing ability and resulted in a stronger
product.
• Made decisions regarding the release which was very critical to the product and which
resulted in great product that was always released within the timeframe.
COMPUTER PEOPLE, St. Petersburg, FL 1994 – 1996
Software Engineer
Conducted thorough testing of the CABS2 product using WinRunner.
• Tested the Client –Server CABS2 Verizon product using WinRunner thus helping in
debugging and releasing a strong product.
• Provided Status about the project to the Management team thus ensuring the timeline.
• Developed voice recognition applications in C and Hammer, which was used by the
Customer Relations group.
• Solved customers’ problems as a member of the Tech Support group.
EDUCATION
MS, Computer Science, University OF Massachusetts Lowell, 1994
BS, E and C Engineering, Sri Jayachamarajendra College of Engineering
Mysore, India, 1988

5. TECHNICAL ADDENDUM
Operating Systems: As400, AIX, HP-UX, SUN, ULTRIX, Windows.
Languages: C, SQL, Perl, html, latex, Assembly *86, Unix Shell script, Expect.
Software: TFS, QC, Oracle, Informix, MS Access, Word, Excel, Visual Studio .NET, Visual
SourceSafe, CFS, Docubase, Gauss, and NT Imaging systems,
Automation: WinRunner, Load Runner, Test Director and customized VBA App.

6. TECHNICAL ADDENDUM
Operating Systems: As400, AIX, HP-UX, SUN, ULTRIX, Windows.
Languages: C, SQL, Perl, html, latex, Assembly *86, Unix Shell script, Expect.
Software: TFS, QC, Oracle, Informix, MS Access, Word, Excel, Visual Studio .NET, Visual
SourceSafe, CFS, Docubase, Gauss, and NT Imaging systems,
Automation: WinRunner, Load Runner, Test Director and customized VBA App.