Shayne Capo resume

1. SHAYNE CAPO
SHAYNE.CAPO@GMAIL.COM I 386-453-8850 I ORLANDO, FLORIDA
WWW.LINKEDIN.COM/IN/SHAYNECAPO
PROFESSIONAL PROFILE
• Oracle Database Administrator with 20 years of experience.
• Experienced Oracle professional with the ability to lead and work autonomously, results oriented with a focus on
delivery, valuable in planning, ability to handle multiple competing priorities in a fast-paced environment, experience
in enterprise software development, deployment and management, ability to assign tasks to team members.
• Solid professional skills, a team player combining technical competence and self-motivation with eagerness and
confidence, positive attitude, knowledge transfer and mentoring, creates and follows business standards, competent
in stressful situations, problem solving and root cause analysis, organized.
• Team lead with strong skills in setting, communicating, implementing, and achieving business objectives and goals
through direct management of other team members.
• Strong written and verbal communication skills and customer service skills, strong interpersonal, communication
and presentation skills, and documentation.
• Comprehensive knowledge in database infrastructure, maintenance, administration, design, implementations, data
modeling, solutions, industry best practices, multiple business processes or technology designs within a
product/technology family.
• Ability to research new or alternative database technologies, evaluate and implement.
• Expertise in large high availability systems design, implementations, performance tuning, system performance,
security compliance, monitoring, upgrades, patching, and maintenance with transactional production 24 * 7 systems.
• Ability to deliver high quality results on projects delivered on time according to plan, ability to prioritize to meet
established deadlines, time management and change management, leading individual capable of managing incidents,
proactive in preventive maintenance and knowledgeable in risk management.
• Excellent customer relations skills, professional pre sales and post sales communication, implementations, and
support, develop professional relationships through high quality technical results and management of reference sites.
• Ability to travel as needed.
TECHNOLOGY SKILLS
Operating Systems: Linux, Windows 2012/2008/2003
Oracle RDBMS: Oracle Server V7/8/8i/9i/10g/11g/11gR2
Oracle Database: Administration, Installations, Upgrades, Patching, Maintenance, Consulting, Support
High Availability: 9i/10g/11g/11gR2 RAC, Data Guard
Oracle Options: Oracle Enterprise Manager, GRID, RAT, SQL*NET, Logminer, Failsafe, Transportable
Tablespace, ASM, Streams, Data Pump, AWR, SQL Developer, Service Names
Disaster Recovery: RMAN backup and recovery, Data Guard, database cloning, data pump
Middleware: OPERA Oracle Application Server (10.1.x)
Advanced Training: Oracle Database Administration, Oracle RAC advanced administration, Oracle RAC
Support, Oracle RAC Presales, Oracle RAC Sales, Oracle Sales Specialist, Intro to
Oracle: SQL and PL/SQL, Advanced SQL & SQL* Plus, Oracle Database Backup &
Recovery, Oracle Database Tuning, SQL Statement Tuning, Data Models and Design,
Team Leader Forum, Kepner Tregoe Problem Analysis
PROFESSIONAL EXPERIENCE
Oracle Hospitality
Senior Database Administrator
Professional Services, Hotel Consulting 10/2014–5/2016

2.  Senior Oracle database administrator experienced in formulating and leading pre-sales technical and
functional support activity and overall architect of solutions to prospective clients and customers while
ensuring customer satisfaction.
 Install, refresh, and maintain internal databases to support product and infrastructure for multiple releases,
and perform development enhancement release testing and Oracle version upgrade testing to mitigate
customer impacting issues prior to release.
 Provide technical leadership contributing individually and as a team member, providing direction, training
and mentoring to employees and customers.
 Deliver function and technical solutions on large and complex implementations that require creative
solutions.
 Experienced in detailed on-site customer interactions regarding implementations, storage layouts,
upgrades, patching, support, consulting, validations, maintenance, and custom solutions while developing
solid professional relationships.
 Lead research and evaluation of new or alternative technologies to increase efficiencies and create
standards, documentation and training for the product release. Specifically created standards for the entire
company for all RAC, Data Guard and RMAN implementations.
 Identifies trends of escalated issues or recurring problems and develops improved cross-functional
processes to resolve problems acting as a level three resource for support.
 Perform database refresh and cloning for multiple system environments (lab, production sites); proactively
diagnosing and resolving problems affecting database; maintaining database configuration in compliance
with release management and change management.
 Implement advanced Oracle product features for customer projects. Including MGM migration to Oracle 11g
RAC and Linux; Loews Hotels upgrade to 11g RAC; lead technical resource for Casino Gaming engagements;
Peninsula Hotels 11g data guard upgrade solution; Marriott Corporate solutions.
“Oracle Top Successes”
January 2016 HGBU Hotels; Loews Hotels: Technical Lead for the OPERA database upgrade from 10g to 11gR2
and hardware refresh project. Project was recognized as the “Oracle Top Successes” for the entire company.
Micros Systems, Inc.
Senior Database Administrator
OPERA Global Technical Services 11/2006-11/2014
 Team Lead of global technical team responsible for developing the OPERA database standards and software
solutions for the company including testing, beta implementations, documentation, training and release.
 Lead new versions of Oracle database research and upgrade testing including beta implementations,
documentation, training and release. .
 Perform technical pre-sales presentations to customers; provide input on customer request for information
proposals for pre-sales; post-sales presentations, training and implementations for customers on their
solution and any new technical features post upgrade; design custom OPERA and Oracle upgrades.
 Work directly with the development team providing feedback for future product development and
enhancements; design and build scalable high availability and high performing database infrastructures,
sizing, tools, automation, security, auditing, patching and migration process.
 Responsible for new product development, beta implementations, beta maintenance, post beta cycle, create
deployment standards for general release, documentation and training for all new releases.
 Perform database migration projects for 11g RAC deployment utilizing RAT on Windows2008 and Linux;
Windows 2012 and 11g RAC deployment.
 Developed and documented custom 10g/11gR2 RAC installations for corporate standards of customer
deployments; created custom Oracle 11g database upgrade process for installations and migrations for
production customer sites.
 Developed and documented custom 10g/11gR2 Data Guard installations for corporate standards of
customer deployments. Performed training on the solution deployment to installers. Trained customers on
maintenance of the solution.
 Install, refresh, and maintain internal databases to support product and infrastructure for multiple releases,
and perform development enhancement release testing and Oracle version upgrade testing to mitigate
customer impacting issues prior to release.
OPERA Development Benchmark Testing
Benchmark database testing and analyzation of the performance of the OPERA application for optimal application
features performance and future development.

3.  11g RAC testing at HP Performance Center, in conjunction with Oracle Consulting on Windows2003/2008
and Linux platforms.
Micros Systems, Inc.
Senior Database Administrator
Database Development 11/2000-11/2006
 Design application objects for size specifications and layout in the OPERA database; SQL tuning for the
application; design of the SQL structure utilizing the cost based optimizer; Oracle database tuning for an
OLTP application.
 Developed and documented custom RAC installation process for corporate standards of customer
deployments; trained Oracle installers worldwide on RAC installations; performed custom production and
beta implementations of 9i/10g RAC for new installs and existing migrations for production customer sites.
 Server and application sizing, tuning and capacity planning for customer sites; implement custom customer
solutions based on client requirements.
 Perform installs, upgrades, patching, consulting, and support for customer production and beta sites.
 Install, configure, and maintain internal Unix and Windows Oracle database servers for version
management including production certifications and Oracle certification.
OPERA Development Benchmark Testing
Benchmark database testing and analyzation of the performance of the OPERA application for optimal application
features performance and future development.
 9i/10g RAC testing at HP Performance Center, in conjunction with Oracle Consulting on Windows2000
and 2003 platforms, both 32 and 64-bit, up to 12 node cluster.
 9i/10g RAC testing at IBM Performance Center, in conjunction with Oracle Consulting, on AIX5L platform.
Oracle Corporation
Senior Technical Analyst
Team Leader RDBMS Tuning Team
Worldwide Technical Support 8/1998-11/2000
 Team Lead of 12 analysts; Responsible for technical training, scheduling, coaching, job enrichment activities,
performance management, and performance reviews.
 Managed escalations by balancing customer focus and employees.
 Developed policies and procedures for the RDBMS support team through business operations leadership
skills and operational leadership knowledge.
Oracle Corporation
Senior Technical Analyst
Server Technologies RDBMS Group
Worldwide Technical Support 6/1996-11/2000
 RDBMS Analyst; Responsibilities included performing research, analysis, and resolutions for Oracle support
customers.
 Provided support on escalated issues, ranging from tuning applications to data recovery.
 Assumed Global Coordinator and Duty Manager responsibility for North American operations.
 Composed technical bulletins for Oracle Support’s Global Knowledge Repository and Metalink. Provided
technical knowledge transfer for Oracle World Wide Support group through formal round table meetings and
published documentation.
 Participated in opening the Colorado Springs office to assist train technical staff with processes and
procedures while performing technical forums.
Recognized for “Dedication and Commitment to Outstanding Customer Support” by managers and customers
Awarded “Oracle’s Peer Recognition Award”
EDUCATION
Bachelors of Science, Computer Engineering, 1996 • University of Central Florida, Orlando Florida