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CHAPTER 1
   AT THE END OF THE LESSONS,    STUDENTS WILL BE ABLE TO:      Explain the importance of positive attitude       and pa...
ATtITUdE Is EVErYthINg
How much do you seeof an iceberg?
Iceberg phenomena is also applicable on                       human beings….          KNOW TO          OTHERS             ...
SKILL=82%kNoWLEDgE=96%haRDwORK=98%AttiTUDE=100%
   The positive character react and interact    with his or her surrounding with manner    and goodness- cara dan kebaika...
   You can do everything,   but no t all once   You can do everything,   if its important    enough for you to do   You...
   Donkey   Good and nothing   Useless   Kept glamorous
   Seldom….    Donkey is HARDWORKING    ANIMALS AND LOYAL
   WE TREAT PEOPLE AND SITUATION    IN THE SAME MANNER AS WE DO    WITH DONKEY   WE DISCOUNT THE GOOD OF THEM   WE ONLY...
   To increase return customer   To attract more tourist   To increase customer satisfaction   To create more chance a...
   To produce a quality service for a guest   To reduce problem   To avoid major consequences   Makes problem solve ea...
   To make customer feel comfortable and    happier   Improve teamwork   To attract foreign and domestic investor   Im...
   Make life more easier   Can treat problem as a challenge   Will treat failure as a lessons in life   Easily motivat...
   Improve interpersonal relations   Can easily gain respect from others   Build as a creative thinker   Can increase ...
   Can cope during trouble   Can developed a successful business   More/easy to get customer   Firmly fixed economy  ...
   The place around us will be progressive or    develop   Creating a community that is less    unemployment   Can have...
   To increase and improve productivity   Many investor will be invest in the industry   Development country easily dev...
“A STABLE SENSE OF PERSONAL        WORTH OR WORTHNIESS”                   -MORRIS ROSENBURG (1960s)--   “THE EXPERIENCE OF...
   Psychology to reflect a person’s overall    evaluation appraisal of his own worth   DISPOSITION TO EXPERIENCE oneself...
INVOLVE               INVOLVE        INVOLVE                               INVOLVE   Self-esteem involve self relevant an...
   Belief    - “I am competent”   Emotions    - Triumph, despair-berputus asa, pride, shame   Particular dimension    -...
   A positive and realistic perception of    ourselves and our ability   Knowledge that you can do something and do    i...
   Speak-up in public   Optimistic thinking   Confidence with self ability   Assertiveness-pendesak   Ability to hand...
   The first sight or perspective or evaluation    of the customer or people towards us at    the first time we meet   I...
IN YOUR GROUP,   DISCUSS THE IMPORTANT AND  THE IMPACT OFFIRST IMPRESSION.
   Easy to build relationship   Easy to get trust from others   Fell more confident   Can take challenge   People wil...
In your ownunderstanding, write a  summary from yourlearning of Chapter 1:Positive Attitude ofTourism Profession.
Topic 1  the positive attitude in tourism and hospitality profession
Topic 1  the positive attitude in tourism and hospitality profession
Topic 1  the positive attitude in tourism and hospitality profession
Topic 1  the positive attitude in tourism and hospitality profession
Topic 1  the positive attitude in tourism and hospitality profession
Topic 1  the positive attitude in tourism and hospitality profession
Topic 1  the positive attitude in tourism and hospitality profession
Topic 1  the positive attitude in tourism and hospitality profession
Topic 1  the positive attitude in tourism and hospitality profession
Topic 1  the positive attitude in tourism and hospitality profession
Topic 1  the positive attitude in tourism and hospitality profession
Topic 1  the positive attitude in tourism and hospitality profession
Topic 1  the positive attitude in tourism and hospitality profession
Topic 1  the positive attitude in tourism and hospitality profession
Topic 1  the positive attitude in tourism and hospitality profession
Topic 1  the positive attitude in tourism and hospitality profession
Topic 1  the positive attitude in tourism and hospitality profession
Topic 1  the positive attitude in tourism and hospitality profession
Topic 1  the positive attitude in tourism and hospitality profession
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Topic 1 the positive attitude in tourism and hospitality profession

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Topic 1 the positive attitude in tourism and hospitality profession

  1. 1. CHAPTER 1
  2. 2.  AT THE END OF THE LESSONS, STUDENTS WILL BE ABLE TO:  Explain the importance of positive attitude and passion towards profession in tourism and hospitality industry.  Summarize how positive attitude benefits the co-workers, business, community and industry.  Give examples of behaviour that shows self- esteem and self confidence  Discuss the impact of first impression on customers.
  3. 3. ATtITUdE Is EVErYthINg
  4. 4. How much do you seeof an iceberg?
  5. 5. Iceberg phenomena is also applicable on human beings…. KNOW TO OTHERS KNOWLEDGE & SKILLUNKNOWN TO OTHERS ATTITUDE
  6. 6. SKILL=82%kNoWLEDgE=96%haRDwORK=98%AttiTUDE=100%
  7. 7.  The positive character react and interact with his or her surrounding with manner and goodness- cara dan kebaikan a positive state of mind or feeling; disposition that yield a good result a positive way of saying and doing in our life which involve physical, emotional, expression, communication and mental Is a result of a positive belief system founded on positive values
  8. 8.  You can do everything, but no t all once You can do everything, if its important enough for you to do You can do everything, but may not be the best at everything You can do everything, but there will be limitations You can do everything, but you’ll need help
  9. 9.  Donkey Good and nothing Useless Kept glamorous
  10. 10.  Seldom…. Donkey is HARDWORKING ANIMALS AND LOYAL
  11. 11.  WE TREAT PEOPLE AND SITUATION IN THE SAME MANNER AS WE DO WITH DONKEY WE DISCOUNT THE GOOD OF THEM WE ONLY AT THE NEGATIVE SIDE ANT START REACTING..ISNT IT?
  12. 12.  To increase return customer To attract more tourist To increase customer satisfaction To create more chance and opportunities To upgrade our industry more active and popular To increase profit Can improve patient among employees
  13. 13.  To produce a quality service for a guest To reduce problem To avoid major consequences Makes problem solve easier To achieve higher standard of service provided To increase number of well trained staff Can improve image of the industry
  14. 14.  To make customer feel comfortable and happier Improve teamwork To attract foreign and domestic investor Improve customer relation Make the industry more familiar to the world Improve product quality
  15. 15.  Make life more easier Can treat problem as a challenge Will treat failure as a lessons in life Easily motivated to achieve the goal Happier doing a work Have healthier body and mind Fell free and less stress Easily to get promoted
  16. 16.  Improve interpersonal relations Can easily gain respect from others Build as a creative thinker Can increase salary Can be a good leader/ manager Rewarding based to achievement Work in happy peers Job security
  17. 17.  Can cope during trouble Can developed a successful business More/easy to get customer Firmly fixed economy Can attract share partner/partnership/investor More branches can be open Can develop the power of believe at customer Can improve productivity Can gain more profit Can stabilize our business
  18. 18.  The place around us will be progressive or develop Creating a community that is less unemployment Can have a better life Family income will be increase Improve community skills Can decrease the crime rates Makes the community more harmonies and peaceful
  19. 19.  To increase and improve productivity Many investor will be invest in the industry Development country easily develop (improve economic) Good relation among competitors To increase return customer To attract more tourist To increase customer satisfaction
  20. 20. “A STABLE SENSE OF PERSONAL WORTH OR WORTHNIESS” -MORRIS ROSENBURG (1960s)-- “THE EXPERIENCE OF BEING COMPETENT TO COPE WITH THE BASIC CHALLENGES OF LIFE AND BEING WORTHY OF HAPPINESS” - -NATHANIEL BRANDER (1965)-
  21. 21.  Psychology to reflect a person’s overall evaluation appraisal of his own worth DISPOSITION TO EXPERIENCE oneself AS COMPETENT TO COPE WITH CHALLENGES OF LIFE AND AS DESERVING OF HAPPINESS All about the thing that we do in our life Can be positive self-esteem Negative self-esteem
  22. 22. INVOLVE INVOLVE INVOLVE INVOLVE Self-esteem involve self relevant and emotions Be able to say ‘yes’ and ‘no’ when be able to
  23. 23.  Belief - “I am competent” Emotions - Triumph, despair-berputus asa, pride, shame Particular dimension - “I believe i am a good son, and fell proud of that in particular’ Hardworking Dedicated person Always think positively
  24. 24.  A positive and realistic perception of ourselves and our ability Knowledge that you can do something and do it very well The difference between feeling invincible and vulnerable An essential attitude which allows us to have a positive and realistic perception of ourselves and our abilities It is learned and not inherited
  25. 25.  Speak-up in public Optimistic thinking Confidence with self ability Assertiveness-pendesak Ability to handle criticism and emotional maturity Ability to have self-direction in life Can accept any challenges Have personal attributes
  26. 26.  The first sight or perspective or evaluation of the customer or people towards us at the first time we meet It is based to your appearance, your body language, your demeanor-tingkahlaku, and etc The perception maybe right, maybe wrong It has been saying that “first impression is the last impression”. So why not you take the chance to impress your guest at the very first contact.
  27. 27. IN YOUR GROUP, DISCUSS THE IMPORTANT AND THE IMPACT OFFIRST IMPRESSION.
  28. 28.  Easy to build relationship Easy to get trust from others Fell more confident Can take challenge People will feel friendly Guest will be like you - fell friendly Easy to cope with the guest – no fussy
  29. 29. In your ownunderstanding, write a summary from yourlearning of Chapter 1:Positive Attitude ofTourism Profession.

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