Topic 1 the positive attitude in tourism and hospitality profession
AT THE END OF THE LESSONS, STUDENTS WILL BE ABLE TO: Explain the importance of positive attitude and passion towards profession in tourism and hospitality industry. Summarize how positive attitude benefits the co-workers, business, community and industry. Give examples of behaviour that shows self- esteem and self confidence Discuss the impact of first impression on customers.
The positive character react and interact with his or her surrounding with manner and goodness- cara dan kebaikan a positive state of mind or feeling; disposition that yield a good result a positive way of saying and doing in our life which involve physical, emotional, expression, communication and mental Is a result of a positive belief system founded on positive values
You can do everything, but no t all once You can do everything, if its important enough for you to do You can do everything, but may not be the best at everything You can do everything, but there will be limitations You can do everything, but you’ll need help
Donkey Good and nothing Useless Kept glamorous
Seldom…. Donkey is HARDWORKING ANIMALS AND LOYAL
WE TREAT PEOPLE AND SITUATION IN THE SAME MANNER AS WE DO WITH DONKEY WE DISCOUNT THE GOOD OF THEM WE ONLY AT THE NEGATIVE SIDE ANT START REACTING..ISNT IT?
To increase return customer To attract more tourist To increase customer satisfaction To create more chance and opportunities To upgrade our industry more active and popular To increase profit Can improve patient among employees
To produce a quality service for a guest To reduce problem To avoid major consequences Makes problem solve easier To achieve higher standard of service provided To increase number of well trained staff Can improve image of the industry
To make customer feel comfortable and happier Improve teamwork To attract foreign and domestic investor Improve customer relation Make the industry more familiar to the world Improve product quality
Make life more easier Can treat problem as a challenge Will treat failure as a lessons in life Easily motivated to achieve the goal Happier doing a work Have healthier body and mind Fell free and less stress Easily to get promoted
Improve interpersonal relations Can easily gain respect from others Build as a creative thinker Can increase salary Can be a good leader/ manager Rewarding based to achievement Work in happy peers Job security
Can cope during trouble Can developed a successful business More/easy to get customer Firmly fixed economy Can attract share partner/partnership/investor More branches can be open Can develop the power of believe at customer Can improve productivity Can gain more profit Can stabilize our business
The place around us will be progressive or develop Creating a community that is less unemployment Can have a better life Family income will be increase Improve community skills Can decrease the crime rates Makes the community more harmonies and peaceful
To increase and improve productivity Many investor will be invest in the industry Development country easily develop (improve economic) Good relation among competitors To increase return customer To attract more tourist To increase customer satisfaction
“A STABLE SENSE OF PERSONAL WORTH OR WORTHNIESS” -MORRIS ROSENBURG (1960s)-- “THE EXPERIENCE OF BEING COMPETENT TO COPE WITH THE BASIC CHALLENGES OF LIFE AND BEING WORTHY OF HAPPINESS” - -NATHANIEL BRANDER (1965)-
Psychology to reflect a person’s overall evaluation appraisal of his own worth DISPOSITION TO EXPERIENCE oneself AS COMPETENT TO COPE WITH CHALLENGES OF LIFE AND AS DESERVING OF HAPPINESS All about the thing that we do in our life Can be positive self-esteem Negative self-esteem
INVOLVE INVOLVE INVOLVE INVOLVE Self-esteem involve self relevant and emotions Be able to say ‘yes’ and ‘no’ when be able to
Belief - “I am competent” Emotions - Triumph, despair-berputus asa, pride, shame Particular dimension - “I believe i am a good son, and fell proud of that in particular’ Hardworking Dedicated person Always think positively
A positive and realistic perception of ourselves and our ability Knowledge that you can do something and do it very well The difference between feeling invincible and vulnerable An essential attitude which allows us to have a positive and realistic perception of ourselves and our abilities It is learned and not inherited
Speak-up in public Optimistic thinking Confidence with self ability Assertiveness-pendesak Ability to handle criticism and emotional maturity Ability to have self-direction in life Can accept any challenges Have personal attributes
The first sight or perspective or evaluation of the customer or people towards us at the first time we meet It is based to your appearance, your body language, your demeanor-tingkahlaku, and etc The perception maybe right, maybe wrong It has been saying that “first impression is the last impression”. So why not you take the chance to impress your guest at the very first contact.
IN YOUR GROUP, DISCUSS THE IMPORTANT AND THE IMPACT OFFIRST IMPRESSION.
Easy to build relationship Easy to get trust from others Fell more confident Can take challenge People will feel friendly Guest will be like you - fell friendly Easy to cope with the guest – no fussy
In your ownunderstanding, write a summary from yourlearning of Chapter 1:Positive Attitude ofTourism Profession.