Archana Gurung is seeking a career opportunity where she can contribute professionally and grow in responsibilities. She has a PGDM in Human Resource Management and experience working in healthcare and fitness industries. Her most recent role is as a Patient Relationship Officer at Dr. Batra's Positive Health Care Clinic, where her responsibilities include greeting patients, setting appointments, and promoting high-quality healthcare services. She has strong communication skills and can adapt to different situations.

1. Archana Gurung
PGDM (Human Resource Management)
Address : Teesta Valley Tea Garden, PO Rangali Rangliot – Darjeeling; Mobile (India) +91-8101725336; email:archu.gurung08@gmail.com
CURRICULUM VITAE
 0091-8101725336
C/o Mr. Mahendra Gurung
Teesta Valley Tea Garden
P.O- Rangali Rangliot
Dist-Darjeeling
Email:archu.gurung08@gmail.com
Career Objective
To make a significant contribution in an environment that provides opportunities for professional
growth and increasing responsibilities. More importantly working in a team to bring forth the best from
self and everyone.
Expertise Summary:
® To be an asset to the organization I serve
® A quick learner with ‘Can do’ attitude
® Enthusiasm to learn new things.
General Education :
 Madhyamik from St.Philomena Girls High School ,Kalimpong in the year 2004 with 60%
 H.S from New St.John’s High School,Siliguri in the year 2006 with 66.9%
Professional Qualification :
 Undergone PGDM from Institute of Management and Entrepreneurship Development under
AIMA ,approved by AICTE specialization in Human resource.
 Undergone 3 yrs degree of Bachelor of Business Administration from International Institute of
Advance Studies.
Certifications:
® Completed 3 months certificate programme in retail management.
Professional Training Attended:

2. Archana Gurung
PGDM (Human Resource Management)
Address : Teesta Valley Tea Garden, PO Rangali Rangliot – Darjeeling; Mobile (India) +91-8101725336; email:archu.gurung08@gmail.com
1 1 Summer training attended for the period of 8 weeks in Kansai Nerolac Paints
ltd,Siliguri.
Project title : “Study of customer preferences for selection of paints”.
Responsibility or Roles
• To do market survey regarding the related paint companies existed in the market.
• To find out the customer preferences for the different paints.
• Finding out the loopholes of the Nerolac Paints in the market
• Finding the reason for the preferences of Asian paints other than Nerolac paints by the customers.
1 1 As a part of curriculum in PGDM I attended my SIP for 6 weeks in Medica North
Bengal Clinic, Siliguri.
Job assigned to me there was to handle the joining documents of the employees and do the
analysis of those documents.
1 1 During my Retail course I did my training for 3 months in Big Bazaar.
There I worked as trainee sales executive in children section of clothes.
Work Experience :
Company : DPMSC, Siliguri.
Industry : Health, Wellness and Fitness
Role : Executive Front Desk & Admin
Duration : Sep 12 to Nov 13
Company Profile: - Dr.Paul's Multi Speciality Clinic,
Company URL: - www.drpaulsonline.com
Dr. Paul's Multi Speciality Clinic is pioneer in India in Meso Therapy for Hair, Aesthetics, etc,
Besides advanced & specialized homeopathy treatments’. It has clinics in Kolkata, Jamshedpur,
Bhubneshwar and Guwahti.
Responsibility or Roles:
• Handling front desk & receiving of customers calls and inter departmental calls.
• To solve & verify the queries of the customers related to registration and billing.
• To make effective Public relations & Guest relations.
• Coordination with Doctors,CRM & inter-departments.
• File management including soft version management.
• Support different departments for preparation of documents.
Company : Dr Batras Positive Health Care Clinic ,Siliguri
Industry : Medical
Role : PRO(Patient Relationship Officer)
Duration : June 14 till date

3. Archana Gurung
PGDM (Human Resource Management)
Address : Teesta Valley Tea Garden, PO Rangali Rangliot – Darjeeling; Mobile (India) +91-8101725336; email:archu.gurung08@gmail.com
Company Profile: - Dr.Batras Homeopathy Clinic,
Company URL: - www.drbatras.com
Dr. Batra's Homoeopathy | Dr. Batra's International | Dr. Batra's Aesthetic Solutions | Dr. Batra's
Products | Dr. Batra's Franchise | Dr. Batra's Media | Dr. Batra's Academy
Established in 1982, by Padma Shri recipient Dr. Mukesh Batra, the origin of Dr. Batra's homoeopathy can be
traced way back to 1950's. From a single clinic to over 142 clinics across 72 cities in India, UAE and UK, Dr.
Batra's is steadily growing and healing people with care and concern. Across an enormous global patient base of
10 Lac, we have a record satisfaction level of over 94%. A winner of multiple awards and accolades over the
years, Dr. Batra's is one of the most lauded and highly regarded homoeopathy brand in India and abroad. Dr.
Batra's has recently been awarded as Asia's most promising Brand in Dubai and is also India's only Trusted Brand
in Homoeopathy according to Brand Trust Report - 2013. Dr. Batra's has won over 50 national and international
awards which proves our strong commitment towards excellent patient satisfaction.
Responsibility or Roles:
• Handle the tasks of assisting clinic administrator in overseeing and managing the daily operations of the
clinic.
• Responsible for answering phone calls, setting appointments, and greeting visitors.
• Responsible for maintaining cleanliness of therapy rooms, common areas and store room
• Manage clinic budget to ensure financial viability in the absence of the clinic administrator
• Create positive relations with patients and staff as well as perform other duties as assigned
• Promote the provision of high-quality and cost-effective health care services to the patients
• Vital Role in business generation
Key Skills :
® Good Communication
® Active Listener
® Ability to adjust according to the situations
® Strong will power

4. Archana Gurung
PGDM (Human Resource Management)
Address : Teesta Valley Tea Garden, PO Rangali Rangliot – Darjeeling; Mobile (India) +91-8101725336; email:archu.gurung08@gmail.com
Computer Skills :
® Packages: MS Office Ms-word
® Ms-Excel
® Ms-PowerPoint
® Web: Internet Applications
Personal Information :
Date of Birth : 15th
July 1988
Sex : Female
Nationality : Indian
Marital Status : Single
Language known : English, Hindi, Nepali and Bengali
I would be glad to provide any other information required by you. I would appreciate an opportunity to
meet hiring managers in your organization. This would enable me to explain what I have learned in the
industry and academic so far and how I can apply my learning and knowledge to meet your
requirements. Thank you for your kind attention and walking through my resume.
Archana Gurung