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Mohammad Sazzad Hossen
B. Optom, M. Optom (India)
Trained from Sankara Netralaya,
LVPEI, IIEIH, ICO
Consultant Optometrist & HOD Optom
Ad-din Medical College Hospital, Dhaka
Mission
 To provide a possible comfortable
binocular vision by estimating and
prescribing the appropriate glasses
through compassionate and care at
prompt time.
Our primary role
 Estimate and achieve
the best correction to
solve their refractive
problems.
 Help the ophthalmologist
in the management of
vision care.
Supportive role
 Delegate and Assign work
 Reporting to superiors
 Assist in training the junior nurses.
 Future planning.
How to become a successful
practitioner?
 Listen carefully first what patient trying to say.
 Understand what he/she really expects.
 Determine and counsel the patient which will
be appropriate.
 Make sure that whether we have fulfilled their
expectation.
Secrets of successful practice
 Good communication skills.
 Be upfront
 Be creative.
 Be personal
 Be caring.
 Be prepared.
 Solicit patient feedback.
 Be human.
 Be fair in all matters.
Tips to keep in mind…
 Avoid keep patients waiting for longtime
unnecessarily.
 Make patients feel important.
 Arrange comfortable space and environment.
 Respect the patient’s right to privacy.
 Neat dressings.
 Pay attention to detail.
Personal qualities
 Smartness in subjects.
 Skilled in clinical
practice.
 Good communication
skills.
 Decent approach.
 Neatness.
 Attitude.
THANK YOU
FOR YOUR ATTENTION

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How to make patients happy

  • 1. Mohammad Sazzad Hossen B. Optom, M. Optom (India) Trained from Sankara Netralaya, LVPEI, IIEIH, ICO Consultant Optometrist & HOD Optom Ad-din Medical College Hospital, Dhaka
  • 2. Mission  To provide a possible comfortable binocular vision by estimating and prescribing the appropriate glasses through compassionate and care at prompt time.
  • 3. Our primary role  Estimate and achieve the best correction to solve their refractive problems.  Help the ophthalmologist in the management of vision care.
  • 4. Supportive role  Delegate and Assign work  Reporting to superiors  Assist in training the junior nurses.  Future planning.
  • 5. How to become a successful practitioner?  Listen carefully first what patient trying to say.  Understand what he/she really expects.  Determine and counsel the patient which will be appropriate.  Make sure that whether we have fulfilled their expectation.
  • 6. Secrets of successful practice  Good communication skills.  Be upfront  Be creative.  Be personal  Be caring.  Be prepared.  Solicit patient feedback.  Be human.  Be fair in all matters.
  • 7. Tips to keep in mind…  Avoid keep patients waiting for longtime unnecessarily.  Make patients feel important.  Arrange comfortable space and environment.  Respect the patient’s right to privacy.  Neat dressings.  Pay attention to detail.
  • 8. Personal qualities  Smartness in subjects.  Skilled in clinical practice.  Good communication skills.  Decent approach.  Neatness.  Attitude.
  • 9. THANK YOU FOR YOUR ATTENTION