12th Conference EUSE Lisbon 2015

1. 1

2. New kid on the block: the
relation of a job coach and
other specialists in SE
model in Poland. Case
studies survey.
Rafał Dziurla, M.A.
Polish Union of Supported Employment (PUZW)
University of Social Sciences and Humanities,
Warsaw, Poland
hosted by:
In association with:
2

3. General PwD labor market data in Poland at the end of 2014
1 900 000 PwD in working age population (8,3% of general working age
population)
514 000 PwD economically active (27,1% PwD working age population)
440 000 PwD in employment
280 000 (apporx) PwD employed in the open labor market
1 400 000 (approx.) PwD – potential clients
of SE in Poland
Source: MPiPS, www.mpips.gov.pl May 18th, 2015, Sledz, 2014,
3

4. Supported Employment Data – estimation
12000 SE clients in Poland between 2002-2014
1500 approx. No. of SE clients in Poland in one year
50 approx. No. of organizations delivering SE service in Poland
30 approx. No. of clients per organization per year
source: estimation on the basis of Cowi, 2011; Millwardbrown, 2013;
4

5. Employment rate of PwD in working age in
2004-2014 in Poland
employment index of PwD in working age
Source: MPiPS, www.mpips.gov.pl May 18th, 2015
5

6. Vocational Rehabilitation model for People with disability in Poland
(data at the end of 2014)
Name of the institution Quantitiy Number of PwD
Occupational Therapy
Workshop (WTZ) (2013)
684 24 871
Labor Activization Enterprise
(ZAZ)
89 3590
Sheltered Employment
Enterprise ZPCH
1270 147 790
Social cooperative 1300 4600 (estimated value)
Supported employment 50 (estimated) 12000 (estimated)
Source: Laboratorium Badań Społecznych, 2014; MPiPS, www.mpips.gov.pl May 18th, 2015
6

7. A Brief history of Supported Employment in Poland
1998 – The first article of the method of SE by
Tadeusz Majewski, PhD
2001 – The beginning of the SE course in Wroclaw
Assembly of Disabled Persons
2005 - The city of Poznań started the pilot project of SE training
2005 – All Polish SE training program EU Program – Leonardo,
coordinated by DGA S.A., Poznan, Poland and Norman Mackie and
Associates Ltd., Manchester, UK
2006 - The Polish Association for the Intellectually Disabled People
the project – started The Center Calls program for people with
itellectual disability
2006 – The Yes Association founded SE Agency, Poznan, Poland
2008 – The pilot program – Job Assistent started by PFRON (National
Rehabilitation Found for the Disabled)
2008 - The Polish Foundation For The Hearing-Impaired Children-ECHO
started the SE activity
2008 - The Council Board of Disabled Persons in Elbląg started the
project called Hot potato age – an SE program for 45+ socially exluded
persons
2008 - The Christian Association of Disabled Persons and their Families –
The bonfire strted SE project etc…
7
P
UW
Z

8. Polish Union of Supported Employment –
September 2014
8
P
UW
Z
Polska
Unia
Zatrudnienia
Wspomaganego
Article 2
1. The over all aim of the union is to act for disabled
people and those endangered with social exclusion to
enable them to obtain and maintain paid employment in
the open job market and support their vocational
development.
It is being practiced by:
***
b. Supporting actions of the Union members, coordinating
experience exchange between the Union members,
cooperation in shaping of social and vocational policy and
legislation for the disabled people and those endangered with
social exclusion.
***
c. Promoting supported employment accordingly to the
standards of The European Union of Supported Employment
and Polish experience in that field.
***
e. Support for the organizations acting in the field of supported
employment and for the organizations starting their activity in
the field of supported employment for disabled people and
those endangered with social exclusion.
Articles of
Association of
The Polish
Union of
Supported
Employment –
excerpts
www.puzw.pl
15 members in
almost a year

9. Current Situation of Supported Employment in
Poland
 In majority SE service is delivered by NGOs
 SE service is financed on project basis (ESF, Polish State
Fund for Rehabilitation of Disabled Persons, local authorities)
 SE method is not recognized by any legal regulations
 There is no standard training system for the SE staff - job
coach especially
 There is no common quality standards of SE service
 Lack of systematic scientific research on SE outcomes
 Low SE awareness among policy makers
but
9

10. Current Situation of Supported Employment in
Poland
 There is great number of enthusiastic SE people
 We have some evidence that SE works
 Our clients either come back to us or send their friends in
need
 More and more policy makers at different levels are interested
in the SE method
 More and more academics are interested in the SE research
 All types of disability are in the SE service now
10

11. The way to 5 stage model
Deaf Blind Association
1. Help in preparation to work
2. Help in job finding
3. Support at the workplace
Echo
Foundation
1. Recognition
2. Supporting
3. Monitoring
4. Autonomy
Wroclaw Assembly of People
with Disabilities
1. Entry stage
2. Entry and contract signing
3. Action planning
4. Coaching in doing
5. Summing up
The Government Plenipotentiary for Disabled
People Office
1. Identifying the needs, abilities and difficulties of
PwD;
2. Estimating of the range of appropriate support;
3. Finding and establishing the contact with the
employer
4. Helping PwD and employer at adaptation in a
workplace
5. Monitoring of PwD work
6. Helping in resolving the problems in the relation
of PwD-employer-coworkers
Source: Dubanik, J. in. (2012). Podręcznik
Zatrudnienia Wspomaganego. Wrocław:
Fundacja Eudajmonia.
Source: Dziurla, R. (2011). Zatrudnienie
Wspomagane, Materiały konferencyjne.
Warszawa: MPiPS.
11

12. Towards SE definition
2011 the first attempt to formulate definition of supported
employment in the Government Plenipotentiary for Disabled
People Office, after the first conference on supported
employment.
2015 wide discussion after the results of the project: Job
coach as a means of increasing employment level of disabled
persons
providing support to people with disabilities or other
disadvantaged groups to secure and maintain paid employment
in the open labour market
We have agreed to EUSE
definition stating that the
supported employment
means
12

13. Questions:
Target group
– all PwD and socially excluded
individuals
Or
- people with psychological,
intellectual/developmental, ASD
and comorbid disability
Questions:
Financing SE service
- Local authorities
- Polish State Fund for
Rehabilitation of Disabled
Persons
- Central budget
- ?
Current discussions:
Questions:
The role of the job coach
- Works with the client through
all the process
- Works with the client in
employment stages
- Relation of a job coach to the
other specialists
13

14. PwD
SE 5 stages
Job
coach
Psychologist
Employment
Advisor
Occupational
medicine
physician
Disability
specialist
An example of supported employment team in Poland
Coordinator
14

15. An example of supported employment team in Poland
PwD
1. Client engagement
2. Vocational profiling
- WEP
- Apprenticeship
3. Job finding
4. Employer engagement
5. On and off support
Job coach
Psychologist Employment
Advisor
Coordinator
Disability
specialist
15

16. PwD
1. Client engagement
2. Vocational profiling
3. Job finding
4. Employer engagement
5. On and off support
Job coach
Psychologist
An example of supported employment team in Poland
Coordinator
Disability
specialist
Occupational
medicine
physician
16

17. PSYCHOLOGIST
Tasks:
- Supporting a job coach in doubtful situations
- Transferring the basic knowledge to a job coach regarding mental
aspects of human functioning ( emotions, motivation, difficult
situations, stress, etc)
- Psychological diagnosis of the clients with difficulties in social
functioning
Supporting specialists tasks
DISABILITY SPECIALIST
Tasks:
- Establishing the skills to use verified tools in everyday life and
within the client’s working environment
- Establishing the abilities to learn new things by the client
- Establishing clients’s preferable way to travel
17

18. MEDICAL DOCTOR
Tasks:
- Diagnosis of general health state for the client
- Diagnosis of a disability level and prospects for the future
- Establishing potential rehabilitation range
Supporting specialists
VOCATIONAL ADVISOR
Tasks:
- Analysing the local labour market
- Application of vocational preference tests
- Workplace analysis
18

19. Estimate the mean ratio spent on each step
in the five-stage process in a typical
individual case
Client engagement 20 % 7%
Vocational profiling 40 % 43%
Job finding 20 % 40%
Employer engagement 10 % 4%
On and off the job support 10 % 6%
Problems of team management in supported
employment
Possible causes:
- Team management
model
- Financing system
- PwD characteristics
RW JC
RW- Source: Zatrudnienie Wspomagane-Prawdziwa Praca. (2015).EFS, POKL.
Supported Employment-Real Work. ESF HC OP.
JC -My compilation on basis: Job coach as a means of increasing employment
level of disabled persons. Promoting materials. (Presented at Olsztyn Feb,.2015).
19

20. Job coach commentary
At times I’m totally powerless – it’s
really emotionally demanding job.
The clients come with all their
troubles and you have to listen to
all their problems you know. The
job coach is such a person that has
to take everything on himself. And if
he/she doesn’t have a good
regeneration method it can be a real
problem - he/she cannot be a job
coach for a long time.
Most of the staff here are employed
just for a year. It’s tough job really.
My job attitude is
flexible – I know
that this job is
project based and
they are short-term
and don’t guarantee
stable employment.
I think that in the
future I would do
something else. I
probably wouldn’t
be that patient as
I’m now. I’m not
going to work as a
job coach for my
lifetime, I guess.
Source: Vocational rehabilitation NGO staff interview, 2012 (material
unpublished).
20

21. I think that at the first two stage of SE
psychologist work is necessary. My opinion
comes from the discussions with other staff
members as job coaches and vocational advisors
which point at important aspect of group
workshops and individual psychological support
as well.
It is due to clients problems related to comorbid
disability, personality disorders, problems of daily
functioning etc.
The work of psychologist is based on reveling
and reinforcing client’s strength and monitoring
his weaknesses. It is not about psychotherapy
but rather building self-efficacy and self-esteem.
Psychologist commentary
Source: Zatrudnienie Wspomagane-Prawdziwa Praca. (2015).EFS, POKL.
Supported Employment-Real Work. ESF HC OP.
21

22. Client engagement and Job profiling is for
vocational advisor an important stage as he/she has
to provide for everyone the same support but it is
not always possible due to individual needs of the
clients. At this stage I work solely on client’s self-
esteem an his/her imagination concerning the job.
Specialists should have the possibility to call
medical doctor or psychologist if there are some
doubts concerning client’s testimony as they are
basis for next, vital decisions.
The early stages are important for the whole
process therefore the whole team should be
included in client’s strengths and weaknesses
analysis.
Vocational advisor commentary
Source: Zatrudnienie Wspomagane-Prawdziwa Praca. (2015).EFS, POKL.
Supported Employment-Real Work. ESF HC OP.
22

23. Job coach abilities:
 Knowledge of the labor market
 Knowledge concerning abilities of PwD
 Ability of efficient application of SE method
 Ability of concentration on the needs and
problems of PwD
 Raising and supporting the motivation of PwD
 Adequate introducing PwD skills to the employer
 Readiness for changing his/her unfavorably
attitudes towards PwD
 Innovative thinking and engaging into seeking of
new solutions to different problems.
On the basis of Majewski, 2005
23

24. 24
Adam
25, comorbid
disability,
- Dependence on
parents
- Low social skills
- No work experience
Job coach decisive
moments:
- Successful WEP
- Transportation
training
- Adequate training
General maintenance
worker
Ann
37, psychological
disability
- Low self-esteem
- Panic attacks
- Avoids new places
- Long term
unemployed
Job coach decisive
moments:
- Engaging client into
active job finding
- Job interview
preparation
- Successful job
matching
Call center worker
Peter
53, deaf, partly sighted
- Illiterate
- Low communication
skills
- Low-self esteem
Job coach decisive
moments:
- Successful WEP in
hearing environment
- Adequate
communication system
at the workplace
- Establishing the right
natural support
Auto mechanic assistant

25. 25