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Generation Gaps in Social Media




     Petter Bae Brandtzæg, SINTEF

   ACTIVE seminar, 29th of May 2012
                 pbb@sintef.no
                Twitter: PetterBB


                Information and Communication Technology   1
An aging world

In 2008 – 506 million people older than
65, rising to 1.4 billion by 2040
(Source: An Aging World, 2008)



By 2020, 25% of the EU’s population will be
over the age of 65 (European Commission,
2008)


                      Information and Communication Technology   2
New tech, new opportunities


                          ‘‘New technologies will
                         increasingly allow older people
                         to stay active and productive for
                         longer (….) and to enjoy a
                         healthier and higher quality of
                         life for longer.”
Bilde: Aldersfloken.no
                         (European Commission, 2008)




                           Information and Communication Technology   3
Can we include everyone?


                                    Social media will be a
                                   key in civic participation
                                   and social interaction in
                                         the future….
                                          (Brandtzæg & Roibas, 2009)
 Bilde: Aldersfloken.no




                          Information and Communication Technology     4
Information and Communication Technology   5
Information and Communication Technology
Source: http://edition.cnn.com/interactive/2012/05/tech/infographic.planet.facebook/
                                       Information and Communication Technology        7
Norway - early adaptors of Facebook




- 88
   % of the population
have an Facebook profile




         Source: Institutt for Samfunnsforskning, 2011


                        Information and Communication Technology   8
Facebook penetration in the world (and Norway) as at
June 30, 2011, according to the official Facebook number
of subscribers reported for each individual country and/or world region
Source: World Internet Stats (2011).


                                   Information and Communication Technology   9
But what are social media (or social
networking sites)?




               Information and Communication Technology   10
”all-in-one-place-solution”
                                                                 V id e o
                                                                   TV

                                            e M a il                                Gaming




                             S h o p p in g                                                 B l o g g in g

                                                                 SNSs




                                     New s                                               C h a t /IM




                                                    M o b il e       Ph o t o a l b u m




SNSs typical examples of media convergence and ”mashup-solutions” that
try to connect all media and services in to one single solution.
Brandtzæg, P. B., & Heim, J. (2008). User loyalty and online communities: why members of online communities are not faithful. In Proceedings of the 2nd
international Conference on intelligent Technologies For interactive Entertainment (Cancun, Mexico, January 08 - 10, 2008). ICST. Brussels, Belgium, 1-10.
ACM digital library                                                  Information and Communication Technology                                                11
“all-friends-in-one-place-solution”




            Information and Communication Technology   12
The digital divide

“The gap between the haves and the haves not”



Digital exclusion and participation inequality (Norris 2001), a state of
isolation and lack of social interaction.




                               Information and Communication Technology    13
The majority of European
     citizens are lagging behind

     60%
     - 42% non-users
     - 18% sporadic users




Austria, Germany, UK, Norway, Spain

  Source: Brandtzæg, P.B., Heim, J., & Karahasanovic, A. (2011).


                                        Information and Communication Technology
Digital divide – people that are disconnected




                        By “disconnected” I refer to not being
                        able to interact with all kinds of people
                        and to not having access to various
                        resources and opportunities, due to lack
                        of "virtual accessibility"




                   Information and Communication Technology         15
Digital natives (15-24 years)

                        The first generation to grow


                                    up with digital media
                         technology - “native speakers”
                            of the digital language of
                         computers, video games, and
                          the Internet (Prensky, 2001)




               Information and Communication Technology     16
Digital immigrants (older people)

                                         Less likely…
                                                 to see the usefulness
                                                    of new technology
                                                   to use different
                                                    sources of
                                                    information
                                                   to try and to adopt
                                                    new technologies
                                                    (technophobia)
                                                   to have the skills
                                                    necessary to use
                                                    new tech
                                                   to use it at work etc


               Information and Communication Technology                     17
Challenge: How to include all users in social media…


 Increased complexity,
  more devices, more apps

 Higher demands for
  involvement in terms of
  co-creation and content
  production




                      Information and Communication Technology
How is the social media generation gap?




               Information and Communication Technology   19
Information and Communication Technology   20
Daily Facebook usage and age




A representative sample of online users (age 15–75 years) in Norway in three waves: N = 2,000 (2008), N = 1,372 (2009), N = 708
Source Norstat for Brandtzæg (2012)



                                                 Information and Communication Technology                                  21
Number of friends in SNSs in 2010




  N = 391 (only SNS-users), Source Norstat for Brandtzæg, 2012
                                Information and Communication Technology   22
Which family members do you have contact with
 in social networking sites?




Source: Norstat for Brandtzæg, 2012
                                      Information and Communication Technology   23
Motivation to continued usage of the
SNS they are using most often




   N = 391 (only SNS-users), Source Norstat for Brandtzæg, 2012
                            Information and Communication Technology   24
What are 60+ doing online (when not
using social media)?




  Source: TNS Gallup, 2011. årsrapport for internettbruk 2011.

                               Information and Communication Technology   25
Startsiden = aggregate that offer fast access, to news
and different search engines




                       Information and Communication Technology   26
Why people stop using SNSs?

                    Bad usability (low ease of
                     use) was reported by end-
                     users to be one of the
                     most important reason for
                     reduced use of particular
                     social network sites
                     (Brandtzæg & Heim,
                     2008)




             Information and Communication Technology   27
Elderly people are motivated to use SNSs if..


    2.     Help of family and friends
    3.     Ease of use
    4.     Relevance
    5.     Content control/privacy




Source:: Karahasanović, A., Brandtzæg, P.B., Vanattenhoven, J. Lievens, B., Nielsen, T. K. and Pierson, J (2009).
(Citizen media Project. Studies from Belgium and Norway)


                                                     Information and Communication Technology
Conclusion: Elderly people…
 Use Internet and SNSs less and different from younger
  users
 Have less friends than younger users
 Less communication than younger users
 Less motivated than younger users
 Choose different internett services

…..but their usage (and motivation) are increasing and there
 are still several good examples of how elderly people are
 benefiting from new technologies, remember…


                        Information and Communication Technology   29
Information and Communication Technology   30
Thanks 


           Questions?




            Information and Communication Technology   31

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Active social media and generation gaps

  • 1. Generation Gaps in Social Media Petter Bae Brandtzæg, SINTEF ACTIVE seminar, 29th of May 2012 pbb@sintef.no Twitter: PetterBB Information and Communication Technology 1
  • 2. An aging world In 2008 – 506 million people older than 65, rising to 1.4 billion by 2040 (Source: An Aging World, 2008) By 2020, 25% of the EU’s population will be over the age of 65 (European Commission, 2008) Information and Communication Technology 2
  • 3. New tech, new opportunities ‘‘New technologies will increasingly allow older people to stay active and productive for longer (….) and to enjoy a healthier and higher quality of life for longer.” Bilde: Aldersfloken.no (European Commission, 2008) Information and Communication Technology 3
  • 4. Can we include everyone? Social media will be a key in civic participation and social interaction in the future…. (Brandtzæg & Roibas, 2009) Bilde: Aldersfloken.no Information and Communication Technology 4
  • 8. Norway - early adaptors of Facebook - 88 % of the population have an Facebook profile Source: Institutt for Samfunnsforskning, 2011 Information and Communication Technology 8
  • 9. Facebook penetration in the world (and Norway) as at June 30, 2011, according to the official Facebook number of subscribers reported for each individual country and/or world region Source: World Internet Stats (2011). Information and Communication Technology 9
  • 10. But what are social media (or social networking sites)? Information and Communication Technology 10
  • 11. ”all-in-one-place-solution” V id e o TV e M a il Gaming S h o p p in g B l o g g in g SNSs New s C h a t /IM M o b il e Ph o t o a l b u m SNSs typical examples of media convergence and ”mashup-solutions” that try to connect all media and services in to one single solution. Brandtzæg, P. B., & Heim, J. (2008). User loyalty and online communities: why members of online communities are not faithful. In Proceedings of the 2nd international Conference on intelligent Technologies For interactive Entertainment (Cancun, Mexico, January 08 - 10, 2008). ICST. Brussels, Belgium, 1-10. ACM digital library Information and Communication Technology 11
  • 12. “all-friends-in-one-place-solution” Information and Communication Technology 12
  • 13. The digital divide “The gap between the haves and the haves not” Digital exclusion and participation inequality (Norris 2001), a state of isolation and lack of social interaction. Information and Communication Technology 13
  • 14. The majority of European citizens are lagging behind 60% - 42% non-users - 18% sporadic users Austria, Germany, UK, Norway, Spain Source: Brandtzæg, P.B., Heim, J., & Karahasanovic, A. (2011). Information and Communication Technology
  • 15. Digital divide – people that are disconnected By “disconnected” I refer to not being able to interact with all kinds of people and to not having access to various resources and opportunities, due to lack of "virtual accessibility" Information and Communication Technology 15
  • 16. Digital natives (15-24 years) The first generation to grow up with digital media technology - “native speakers” of the digital language of computers, video games, and the Internet (Prensky, 2001) Information and Communication Technology 16
  • 17. Digital immigrants (older people) Less likely…  to see the usefulness of new technology  to use different sources of information  to try and to adopt new technologies (technophobia)  to have the skills necessary to use new tech  to use it at work etc Information and Communication Technology 17
  • 18. Challenge: How to include all users in social media…  Increased complexity, more devices, more apps  Higher demands for involvement in terms of co-creation and content production Information and Communication Technology
  • 19. How is the social media generation gap? Information and Communication Technology 19
  • 21. Daily Facebook usage and age A representative sample of online users (age 15–75 years) in Norway in three waves: N = 2,000 (2008), N = 1,372 (2009), N = 708 Source Norstat for Brandtzæg (2012) Information and Communication Technology 21
  • 22. Number of friends in SNSs in 2010 N = 391 (only SNS-users), Source Norstat for Brandtzæg, 2012 Information and Communication Technology 22
  • 23. Which family members do you have contact with in social networking sites? Source: Norstat for Brandtzæg, 2012 Information and Communication Technology 23
  • 24. Motivation to continued usage of the SNS they are using most often N = 391 (only SNS-users), Source Norstat for Brandtzæg, 2012 Information and Communication Technology 24
  • 25. What are 60+ doing online (when not using social media)? Source: TNS Gallup, 2011. årsrapport for internettbruk 2011. Information and Communication Technology 25
  • 26. Startsiden = aggregate that offer fast access, to news and different search engines Information and Communication Technology 26
  • 27. Why people stop using SNSs?  Bad usability (low ease of use) was reported by end- users to be one of the most important reason for reduced use of particular social network sites (Brandtzæg & Heim, 2008) Information and Communication Technology 27
  • 28. Elderly people are motivated to use SNSs if.. 2. Help of family and friends 3. Ease of use 4. Relevance 5. Content control/privacy Source:: Karahasanović, A., Brandtzæg, P.B., Vanattenhoven, J. Lievens, B., Nielsen, T. K. and Pierson, J (2009). (Citizen media Project. Studies from Belgium and Norway) Information and Communication Technology
  • 29. Conclusion: Elderly people…  Use Internet and SNSs less and different from younger users  Have less friends than younger users  Less communication than younger users  Less motivated than younger users  Choose different internett services …..but their usage (and motivation) are increasing and there are still several good examples of how elderly people are benefiting from new technologies, remember… Information and Communication Technology 29
  • 31. Thanks  Questions? Information and Communication Technology 31

Editor's Notes

  1. Digitaliseringen av velferdssamfunnet kan bidra til at eldre får nye muligheter både i jobb og fritid, en enklere hverdag samtidig som digitaliseringen åpner opp en ny inngangsport til eldres private og offentlige velferdstjenester. På den annen side kan det digitale Norge utvikle nye sosiale og kulturelle skiller, hvor eldres muligheter for fullverdig deltagelse i samfunnet svekkes på grunn av manglende tilgang til IKT og kompetanse om IKT. Å være en fullverdig deltaker i det digitale informasjonssamfunnet, er ingen selvfølgelighet. I Norge er det dokumentert større digitale skiller, hvor særlig jenter, kvinner, funksjonshemmede, innvandrere og eldre henger etter. Den sosiale kløften er ikke nødvendigvis mellom dem som har og ikke har tilgang til PC og Internett, men mellom dem som bruker og behersker de nye digitale mediene. De berørte gruppene er: Personer med liten betalingsevne (minste pensjonister) – har ikke råd til PC og internett oppkobling Funksjonshemmede (blinde og svaksynte primært) Eldre Kvinner