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Operations Quarterly Report
Content:
oGIP, oGCDP, iGIP, iGCDP, TM, Operations, IM
oGIP Quarter Report
Q3 2013
oGIP – General Direction
1.  Working on specific segments - Global Talents
subproduct implementation
2. Growth networks – working closely with some LCs
3. oGIP culture among membership in our entity
( personel fulfillment, better understanding of area,
value proposition for members)
4. Off peaks in segments – supply & demand
management
5. International Relations support MC MoS realzation
7. Selling culture in oGIP area
8. Capitalizing on SU
Monthly Priorities Achievement
Kasia	
  
Growth	
  Netowrks	
  strategy	
   JD	
   NST	
  <3	
  	
   done	
  	
  
LC	
  coaching	
  visit	
  -­‐	
  ac=on	
  step	
  for	
  each	
  
LC	
   JD	
   me	
  	
   done	
  	
  
OGX	
  Relevance	
  campaign	
  crea=on	
  	
   SI	
   Ana	
  Sofia	
   25%	
  
Kasia	
  
Coaching	
  -­‐	
  LC	
  visits	
  	
   SI	
   me	
   100	
  %	
  
ELD	
  Summit	
  -­‐	
  oGIP	
  strategies	
  delivery	
  	
   SI	
   me	
   100	
  %	
  
IC	
  fallow	
  up	
  	
   SI	
   me	
  	
   100	
  %	
  
Kasia	
  
NST	
  follow	
  up	
  	
   JD	
  	
   me	
   Done	
  
SumCo	
  prepara=on	
  	
   JD	
   Ana	
  Sofia	
  	
   Done	
  
Global	
  Talents	
  PlaQorm	
  	
   SI	
   me	
  	
   Done	
  
Results Overall
RA	
   MA	
   RE	
  	
  
PL	
   99	
   101	
   127	
  
RE	
   168	
   100	
   90	
  
167	
  %	
   99	
  %	
   71	
  %	
  	
  
2012/2013	
  	
  
Q3 – Results in IT
IT	
  
	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
  
	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
  
	
  	
   Q3	
  2013	
  
	
  	
   July	
  	
   	
  	
   August	
  	
   	
  	
   September	
  	
  
	
  	
   RA	
   MA	
   RE	
  
RE	
  2012	
  
Growth/
Drop	
  (Re)	
  
	
  	
   RA	
   MA	
   RE	
  
RE	
  2012	
  
Growth/
Drop	
  (Re)	
  
	
  	
   RA	
   MA	
   RE	
  
RE	
  2012	
  
Growth/
Drop	
  (Re)	
  
	
  	
   	
  	
   	
  	
   PL	
   RE	
   PL	
   RE	
   PL	
   RE	
   	
  	
   PL	
   RE	
   PL	
   RE	
   PL	
   RE	
   	
  	
   PL	
   RE	
   PL	
   RE	
   PL	
   RE	
  
	
  	
   MoSes	
  	
   	
  	
   5	
   6	
   5	
   1	
   3	
   5	
   7	
   -­‐29%	
   	
  	
   5	
   5	
   2	
   3	
   5	
   1	
   	
  	
   	
  	
   	
  	
   8	
   15	
   5	
   8	
   10	
   5	
   	
  	
   	
  	
  
	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
  
	
  	
   TOTAL	
  Monhly	
   	
  	
   5	
   6	
   5	
   1	
   3	
   5	
   7	
   -­‐0,29	
   	
  	
   5	
   5	
   2	
   3	
   5	
   1	
   0	
   0	
   	
  	
   8	
   15	
   5	
   8	
   10	
   5	
   0	
   0	
  
	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
  
	
  	
  
TOTAL	
  Quarterly	
  
	
  	
   RA	
   MA	
   RE	
   RE	
  2012	
   Growth/Drop	
  
	
  	
   	
  	
   26	
   12	
   11	
   12	
   -­‐8%	
  
	
  	
   	
  	
   Q1	
  2013	
  
	
  	
   	
  	
   PLANNED	
  
	
  	
   	
  	
   RA	
   MA	
   RE	
   RE	
  2012	
   Growth/Drop	
  
	
  	
   	
  	
   18	
   12	
   18	
   12	
   50%	
  
	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
  
	
  	
   GAP	
  	
  	
  	
   -­‐8	
   0	
   7	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
  
Q3 – Results in Business
B	
  
	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
  
	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
  
	
  	
   Q3	
  2013	
  
	
  	
   July	
  	
   	
  	
   August	
  	
   	
  	
   September	
  	
  
	
  	
   RA	
   MA	
   RE	
  
RE	
  2012	
  
Growth/
Drop	
  (Re)	
  
	
  	
   RA	
   MA	
   RE	
  
RE	
  2012	
  
Growth/
Drop	
  (Re)	
  
	
  	
   RA	
   MA	
   RE	
  
RE	
  2012	
  
Growth/
Drop	
  (Re)	
  
	
  	
   	
  	
   	
  	
   PL	
   RE	
   PL	
   RE	
   PL	
   RE	
   	
  	
   PL	
   RE	
   PL	
   RE	
   PL	
   RE	
   	
  	
   PL	
   RE	
   PL	
   RE	
   PL	
   RE	
  
	
  	
   MoSes	
  	
   	
  	
   12	
   28	
   10	
   13	
   12	
   9	
   13	
   -­‐31%	
   	
  	
   6	
   25	
   12	
   13	
   10	
   10	
   	
  	
   	
  	
   	
  	
   20	
   21	
   10	
   7	
   15	
   9	
   	
  	
   	
  	
  
	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
  
	
  	
   TOTAL	
  Monhly	
   	
  	
   12	
   28	
   10	
   13	
   12	
   9	
   13	
   -­‐0,31	
   	
  	
   6	
   25	
   12	
   13	
   10	
   10	
   0	
   0	
   	
  	
   20	
   21	
   10	
   7	
   15	
   9	
   0	
   0	
  
	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
  
	
  	
  
TOTAL	
  Quarterly	
  
	
  	
   RA	
   MA	
   RE	
   RE	
  2012	
   Growth/Drop	
  
	
  	
   	
  	
   74	
   33	
   28	
   45	
   -­‐38%	
  
	
  	
   	
  	
   Q3	
  2013	
  
	
  	
   	
  	
   PLANNED	
  
	
  	
   	
  	
   RA	
   MA	
   RE	
   RE	
  2012	
   Growth/Drop	
  
	
  	
   	
  	
   26	
   32	
   36	
   45	
   -­‐20%	
  
	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
  
	
  	
   GAP	
  	
  	
  	
   -­‐48	
   -­‐1	
   8	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
  
Q3 – Results in MKT
Mkt	
  
	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
  
	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
  
	
  	
   Q3	
  2013	
  
	
  	
   July	
  	
   	
  	
   August	
  	
   	
  	
   September	
  	
  
	
  	
   RA	
   MA	
   RE	
  
RE	
  2012	
  
Growth/
Drop	
  (Re)	
  
	
  	
   RA	
   MA	
   RE	
  
RE	
  2012	
  
Growth/
Drop	
  (Re)	
  
	
  	
   RA	
   MA	
   RE	
  
RE	
  2012	
  
Growth/
Drop	
  (Re)	
  
	
  	
   	
  	
   	
  	
   PL	
   RE	
   PL	
   RE	
   PL	
   RE	
   	
  	
   PL	
   RE	
   PL	
   RE	
   PL	
   RE	
   	
  	
   PL	
   RE	
   PL	
   RE	
   PL	
   RE	
  
	
  	
   MoSes	
  	
   	
  	
   6	
   12	
   15	
   9	
   18	
   12	
   12	
   58%	
   	
  	
   8	
   11	
   10	
   6	
   8	
   5	
   	
  	
   	
  	
   	
  	
   8	
   18	
   10	
   5	
   10	
   5	
   	
  	
   	
  	
  
	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
  
	
  	
   TOTAL	
  Monhly	
   	
  	
   6	
   12	
   15	
   9	
   18	
   12	
   12	
   0,58	
   	
  	
   8	
   11	
   10	
   6	
   8	
   5	
   0	
   0	
   	
  	
   8	
   18	
   10	
   5	
   10	
   5	
   0	
   0	
  
	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
  
	
  	
  
TOTAL	
  Quarterly	
  
	
  	
   RA	
   MA	
   RE	
   RE	
  2012	
   Growth/Drop	
  
	
  	
   	
  	
   11	
   20	
   22	
   26	
   -­‐15%	
  
	
  	
   	
  	
   Q1	
  2013	
  
	
  	
   	
  	
   PLANNED	
  
	
  	
   	
  	
   RA	
   MA	
   RE	
   RE	
  2012	
   Growth/Drop	
  
	
  	
   	
  	
   22	
   35	
   36	
   26	
   38%	
  
	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
  
	
  	
   GAP	
  	
  	
  	
   11	
   15	
   14	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
  
Q3 – Results EDU
EDU	
  
	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
  
	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
  
	
  	
   Q3	
  2013	
  
	
  	
   July	
  	
   	
  	
   August	
  	
   	
  	
   September	
  	
  
	
  	
   RA	
   MA	
   RE	
  
RE	
  2012	
  
Growth/
Drop	
  
(Re)	
  
	
  	
   RA	
   MA	
   RE	
  
RE	
  2012	
  
Growth/
Drop	
  
(Re)	
  
	
  	
   RA	
   MA	
   RE	
  
RE	
  2012	
  
Growth/
Drop	
  
(Re)	
  
	
  	
   	
  	
   	
  	
   PL	
   RE	
   PL	
   RE	
   PL	
   RE	
   	
  	
   PL	
   RE	
   PL	
   RE	
   PL	
   RE	
   	
  	
   PL	
   RE	
   PL	
   RE	
   PL	
   RE	
  
	
  	
   MoSes	
  	
   	
  	
   15	
   11	
   10	
   21	
   10	
   12	
   10	
   20%	
   	
  	
   8	
   12	
   1	
   9	
   12	
   10	
   	
  	
   	
  	
   	
  	
   10	
   5	
   11	
   7	
   15	
   10	
   	
  	
   	
  	
  
	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
  
	
  	
   TOTAL	
  Monhly	
   	
  	
   15	
   11	
   10	
   21	
   10	
   12	
   10	
   0,2	
   	
  	
   8	
   12	
   1	
   9	
   12	
   10	
   0	
   0	
   	
  	
   10	
   5	
   11	
   7	
   15	
   10	
   0	
   0	
  
	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
  
	
  	
  
TOTAL	
  Quarterly	
  
	
  	
   RA	
   MA	
   RE	
   RE	
  2012	
   Growth/Drop	
  
	
  	
   	
  	
   28	
   37	
   32	
   35	
   -­‐9%	
  
	
  	
   	
  	
   Q1	
  2013	
  
	
  	
   	
  	
   PLANNED	
  
	
  	
   	
  	
   RA	
   MA	
   RE	
   RE	
  2012	
   Growth/Drop	
  
	
  	
   	
  	
   33	
   22	
   37	
   35	
   6%	
  
	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
  
	
  	
   GAP	
  	
  	
  	
   5	
   -­‐15	
   5	
   	
  	
   	
  	
   	
  	
   	
  	
   	
  	
  
Network Analysis – RA
0	
  
5	
  
10	
  
15	
  
20	
  
25	
  
30	
  
35	
  
2012	
  
2013	
  
Network Analysis – MA
0	
  
2	
  
4	
  
6	
  
8	
  
10	
  
12	
  
14	
  
16	
  
18	
  
2013	
  
2012	
  
Network Analysis – RE
0	
  
5	
  
10	
  
15	
  
20	
  
25	
  
2012	
  
2013	
  
Overall Factors
POSITIVE:
ü Good planning process
ü AMAZING NST
ü Attitude „we can do it”
ü IC, SumCO, ELD Summitt
ü LC visits!
ü OGX Commission
NEGATIVE:
ü  Lack of structures in LCs during
Summer
ü  March Recruitment – raising – around
400 EPs on avi in the beginning of term
	
  
oGIP in Q3
Key Achievements:
•  GLOBAL TALENTS
PLATFORM
•  GROWTH NETOWRKS
•  IC FALLOW UP
•  EP CONFERENCE & IT
OFF PEAK
RECRUITMENT IN
PROGRESS
•  NEW RECRUITMENT
FLOW
Key Non-Achievements
•  OGX RELEVANCE
•  MY HOLIDAYS
oGIP in Q4
Key strategies for next
quarter:
•  OGX RELEVANCE
•  EP CONFERENCE
•  IT OFF PEAK
RECRUITMENT
•  BE A MATCHER – R&R FOR
OGX
•  CO-DELIVERY – GROWTH
NETWORKS EVALUATION
•  LAST LC VISTS
•  WINCO
•  NST development – faci,
delegate etc.
Key challenges for next
quarter:
•  NST CAN BE
OVERLOADED – LCVPs
oGCDP Quarter Report
Q3 2013
oGCDP – General Direction
•  Bring OGX Relevance to AIESEC in Poland (in process)
•  RA = MA mindset (done!)
•  LC2LC Cooperation Management (done!)
•  Customer orientation focus (in process)
•  EP LEAD Implementation / Co-Delivery Strategies (in process)
•  Introduction of off peak (done!)
•  International Positioning (done!)
•  Process Optimization (in process)
Quarterly Priorities Achievement
Q3 - Results
RA 2012 2013 Growth
Planned 85
Achieved 109 72 - 33.94 %
% Plan Realization 84.7 %
MA 2012 2013 Growth
Planned 105
Achieved 156 128 - 17.95 %
% Plan Realization 121.9 %
RE 2012 2013 Growth
Planned 455
Achieved 299 395 32.11 %
% Plan Realization 86.8 %
Network Analysis – RA
11	
  
9	
   8	
  
6	
   5	
   5	
   5	
   5	
   4	
   4	
   3	
  
1	
   1	
   1	
   1	
   1	
   1	
   0	
  
20	
  
7	
  
5	
  
13	
  
4	
  
6	
  
9	
   8	
  
14	
  
1	
  
5	
  
3	
   2	
   3	
   2	
  
5	
  
1	
   1	
  
0	
  
5	
  
10	
  
15	
  
20	
  
25	
  
2013	
   2012	
  
Network Analysis – MA
18	
   17	
   17	
  
9	
   9	
   9	
   8	
   8	
   8	
  
5	
   5	
   4	
   4	
   2	
   2	
   1	
   1	
   1	
  
12	
  
17	
  
10	
  
36	
  
8	
  
4	
  
11	
  
17	
  
7	
   6	
  
2	
  
11	
  
3	
   2	
   3	
   5	
  
2	
   0	
  
0	
  
5	
  
10	
  
15	
  
20	
  
25	
  
30	
  
35	
  
40	
  
2013	
   2012	
  
Network Analysis – RE
65	
  
45	
   42	
   41	
   40	
  
33	
  
25	
   23	
  
18	
   15	
   14	
   12	
   8	
   5	
   4	
   3	
   1	
   0	
  
37	
  
31	
  
21	
  
62	
  
16	
  
32	
  
15	
   18	
  
6	
  
11	
  
6	
  
14	
  
9	
   11	
  
5	
   4	
   0	
   1	
  
0	
  
10	
  
20	
  
30	
  
40	
  
50	
  
60	
  
70	
  
2013	
   2012	
  
Overall Factors
(positive factors that influenced the performance)
•  Successful coaching visits!
•  Amazing NST J
•  SumCO / IC / ELD Summit
•  Engagement from commission and
MC team (OGX as drivers)
Overall Factors
(negative factors that influenced the performance)
•  No on-going promotion for programme
•  LC’s with no marketing plan for GC
•  Time limitations because of
conferences, coaching visits…
oGCDP in Q3 2013
Key Achievements:
•  OGX mindset in
membership
•  NST development
•  Off Peak framework
and education
•  OCP preparation
•  LC coaching
•  International Relations
Key Non-Achievements
•  Q4 short promo
initiative
•  Numerical goals Q3
•  OGX as Sales
campaign
•  OGX GCDP Marketing
plan in LC’s executed
oGCDP in Q4 2013
Key strategies for next
month:
•  Q1 off peak launch
•  NST & LC visit follow-ups
•  Launch of National OGX
GCDP wiki and education
flow
•  EP LEAD creation
•  Marketing plan for OGX
GCDP
•  OGX as Sales & Challenge
campaign for Q1 results
Key challenges for next
month:
•  Chairing LCC’s
•  MC Team Days
•  TMP Recruitment in
LC’s
•  Joao leaves L
PRIORITIES
FOR Q4
•  Q1 off peak launch
•  International Cooperation
management and delivery
•  NST & LC visit follow-ups
•  Launch of National OGX
GCDP wiki and education
flow
•  EP LEAD creation
•  Marketing plan for OGX
GCDP, focus on November
•  OGX as Sales & Challenge
campaign for Q1 results
FOR OCTOBER
•  Q1 off peak launch
•  Finish LC Visits
•  Chairing LCC’s (of 3
important LC’s!!)
•  Off peak marketing plan
•  OGX Challenge
campaign design
•  OGX GCDP Wiki launch
•  oGCDP MM commission
management
iGIP Quarter Report
Q3 2013
iGIP – General Direction
•  iGIP in Poland is delivering one coherent and
market relevant Global Talents product
basing on national sub products and local
segments. Our internal processes
optimization and know-how
implementation together with external
outlook makes us reliable business partner
for companies in different segments across
Poland.
Quarterly Priorities Achievement
JULY	
  
iGIP	
  Top	
  LCs	
  inita=ve	
  prepara=on	
  and	
  releasing	
  the	
  app	
   done	
  
Func=onal	
  mee=ng	
  prepara=on	
   done	
  
SumCo	
  prepara=ons	
   done	
  
Delivery	
  Cooridniator	
  training	
  and	
  implementa=on	
   done	
  
AUGUST	
  
Sales	
  Region	
  (Coaching)	
  strategy	
  crea=on	
  and	
  first	
  mee=ng	
   done	
  
Coopera=on	
  with	
  government	
  prepara=ons	
   done	
  
Global	
  Talents	
  posi=oning	
  -­‐	
  NST	
  selec=on	
  ||	
  webpage	
  +	
  offer	
  update	
  ||	
  
external	
  partners	
  raising	
   undone	
  
Global	
  Talents	
  Product	
  Development	
  strategy	
  (with	
  BoA	
  and	
  WG)	
   done	
  
SEPTEMBER	
  
Coaching	
  visits	
  -­‐	
  sales	
  region	
  kick	
  off!	
   done	
  
ELD	
  Summit	
   done	
  
Global	
  Talents	
  basic	
  brand	
  support	
  -­‐	
  webpage	
  /	
  offer	
   undone	
  
Results Overall
105	
   107	
   108	
  
57	
  
48	
  
94	
  
51	
   54	
  
83	
  
2012	
   2013	
   PLAN	
   2012	
   2013	
   PLAN	
   2012	
   2013	
   PLAN	
  
RA	
   MA	
   RE	
  
Q3	
  
Q3	
  Results	
  
Q3 – Results in IT
6	
  
17	
  
33	
  
5	
   3	
  
29	
  
4	
   3	
  
34	
  
2012	
   2013	
   PLAN	
   2012	
   2013	
   PLAN	
   2012	
   2013	
   PLAN	
  
RA	
   MA	
   RE	
  
IT	
  Q3	
  
Q3 – Results in Marketing
22	
  
19	
   19	
  
16	
  
10	
  
14	
   14	
  
10	
  
11	
  
2012	
   2013	
   PLAN	
   2012	
   2013	
   PLAN	
   2012	
   2013	
   PLAN	
  
RA	
   MA	
   RE	
  
MKT	
  
Q3 – Results in Teaching
6	
  
7	
  
18	
  
1	
  
4	
  
15	
  
2	
  
3	
  
13	
  
2012	
   2013	
   PLAN	
   2012	
   2013	
   PLAN	
   2012	
   2013	
   PLAN	
  
RA	
   MA	
   RE	
  
Teaching	
  	
  
Q3 – Results in @UNI
67	
   66	
  
38	
  
34	
  
30	
  
36	
  
29	
  
39	
  
35	
  
2012	
   2013	
   PLAN	
   2012	
   2013	
   PLAN	
   2012	
   2013	
   PLAN	
  
RA	
   MA	
   RE	
  
Uni	
  
Network Analysis – RA
9	
  
8	
  
9	
  
11	
  
15	
  
10	
  
3	
  
13	
  
2	
  
9	
  
4	
   1	
   4	
  
8	
  
1	
  
6	
  
4	
  
8	
  
11	
  
16	
  
14	
  
7	
  
0	
   2	
  
10	
  
2	
  
5	
  
4	
   3	
   1	
  
LCs	
  Q3	
  
2013	
   2012	
  
Network Analysis – MA
2	
  
8	
  
1	
   1	
  
4	
  
1	
  
6	
  
3	
  
0	
  
5	
  
1	
   1	
  
4	
  
8	
  
2	
   1	
   0	
   0	
  
3	
  
0	
   0	
   2	
  
4	
  
3	
   3	
  
6	
  
1	
  
8	
  
2	
   2	
   1	
  
11	
  
3	
   3	
  
1	
  
4	
  
LCs	
  Q3	
  	
  
2013	
   2012	
  
Network Analysis – RE
7	
  
0	
   2	
   1	
  
8	
  
6	
  
0	
  
6	
  
0	
   0	
   1	
  
15	
  
2	
   1	
   0	
   2	
  
3	
  
0	
  
4	
  
7	
  
3	
  
4	
  
3	
  
0	
   2	
  
5	
  
2	
   2	
   0	
  
11	
  
1	
   0	
   0	
  
4	
  
2	
   1	
  
LCs	
  Q3	
  
2013	
   2012	
  
Overall Factors
POSITIVE:
•  Full support from iGIP commission
•  Beginning of cooperation among LCs
•  Conferences (National and International)
•  Coaching visits
•  AIESEC Uni changes
•  Global Talents coherency across Poland
NEGATIVE:
•  Lack of HR during summer
•  Matching intensity
•  Bad planning
•  Lack of NST in the area
•  Lack of brand support for Global
Talents
	
  
iGIP in Q3
Key Achievements:
•  Commission building
•  First sales region
creation (coaching LCs)
•  Global Talents
standarization
•  National cooperation
with Funmedia
Key Non-Achievements
•  NST
•  GT Brand Support
•  International
cooperation
iGIP in Q4
Key strategies for next
month:
•  International
Cooperation NST
implementation
•  Funmedia cooperation
follow up
•  Sales region tracking
and showcasing
•  Matching Mania
•  Sales Mania
Key challenges for next
month:
•  New GT strategy
implementation (local
products creation)
•  GT brand support…
iGCDP Quarter Report
Q3 2013
iGCDP – General Direction
1.  National educational product portfolio
refreshment (creating materials, educating
the network, testing new product portfolio)
2. NGO cooperation enhancement (launching
OCP’s commission, research of national TN
takers)
3. Partnership management development
(recruiting team members of IR structure,
implementing IR standards with partners
and LC’s)
iGCDP – General Direction
4.  Host families initiative development
(recruitment of brand manager, planning
GH positioning, creating national
recommendations for local promotion,
creating national platform for registration)
5.  GCDP sales enhancement
(testing sales recommendations, WIKI
creation)
6.  EP servicing process based on co-delivery
(summing up recommendations in a WIKI)
iGCDP – General Direction
7.  Reception WIKI creation
(creating a working group and preparing the
WIKI)
Quaterly Priorities Achievement
•  Creation of new product portfolio and
informing network about the changes
•  Creation of strategy for cooperation
with NGO and informing network about
it
•  Creation of strategy and policies for
partnership management in iGCDP
and informing netwrok about it
Q3 - Results
Planned	
   Realized	
   Growth	
   %	
  
RA	
   240	
   281	
   -­‐171	
   -­‐38%	
  
MA	
   350	
   260	
   +71	
   37%	
  
RE	
   440	
   382	
   +61	
   19%	
  
Network Analysis – RA
0	
  
20	
  
40	
  
60	
  
80	
  
100	
  
120	
  
140	
  
2013	
  
2014	
  
Network Analysis – MA
0	
  
10	
  
20	
  
30	
  
40	
  
50	
  
60	
  
70	
  
80	
  
2013	
  
2012	
  
Network Analysis – RE
0	
  
10	
  
20	
  
30	
  
40	
  
50	
  
60	
  
70	
  
80	
  
90	
  
100	
  
2013	
  
2012	
  
Overall Factors
(positive or negative factors that influenced the
performance)
•  I was developing and changing my strategies few
times, which made it finished later than I planned.
•  I did not push so much LC’s to rais TN’s
particluarly three months before the realization
dates.
•  One person in IR structure is definitely not enough
to assure proper raising and matching progress.
•  Not enough know-how passed (because there
wasn’t) during MCVP transition. I needed to get
some of it from the network on IC or through
doing the actual work.
iGCDP in Q3 2013
Key Achievements:
•  Creation of new product
portfolio and informing
network about the
changes
•  Creation of strategy for
cooperation with NGO
and informing network
about it
•  Creation of strategy and
policies for partnership
management in iGCDP
and informing netwrok
about it
Key Non-Achievements
•  Still no reception WIKI
•  Not so much progress
in Global Host
•  No integration activities
for long term NST
members
iGCDP in Q4
Key strategies for next
quarter:
•  Testing new product
portfolio for edu sector
•  Launching new type of
cooperation with NGO’s
•  Implementing
partnership
management tools for
both LC’s in Poland and
partners
•  Brand enhancement
Key challenges for next
quarter:
•  Preparations for WinCo
•  Lack of NGO
coordinator
•  Less time due to many
holidays in Poland
iGCDP in October 2013
Key strategies for next
quarter:
•  Finishing materials for
edu projects.
•  Research of knowledge
partners.
•  Research of national TN
takers in NGO’s.
•  New NST members
induction and launch of
work.
•  Launch of NGO OCP
commission.
Key challenges for next
quarter:
•  One week less for work
due to team days.
Operations Quarter Report
Q3 2013
Quarter Priorities Achievement
•  Customer Experience Management
Culture
•  Customer Channel
•  National Control Board – NCB
•  GIP Strategic Meeting Management
•  International Congress
•  ELD Summit Agenda Management
Overall Factors
(positive or negative factors that influenced the
performance)
•  International Congress (Negative)
•  NCB Members performance (Positive)
•  GIP Strategic Meeting follow up
(Negative)
Operations in Q3 2013
Key Achievements:
•  Customer Experience
Management Culture
•  Customer Channel
•  National Control Board –
NCB
•  GIP Strategic Meeting
Management
•  International Congress
•  ELD Summit Agenda
Management
Key Non-Achievements
•  Customer Experience
Management (in terms of
trainings – not culture)
and usage of tools
•  Interaction of Operations
sub-team to be
connected and
understand all strategies
•  OD and OP connection
that we notice that
improvement is needed
Operations in October 2013
Key strategies for next
month:
•  Talent Management
Product Packaging
Agenda Creation (with
Justyna) and
execution;
•  National Control Board:
Standardization of
strategies and
improvements
Key challenges for next
month:
•  Chair+CEED Mainland of
China (time
management)
Operations in Q4 2013
Key strategies for next
Quarter:
•  Talent Management
Product Packaging
creation and
implementation
•  National Control Board:
Standardization of
behaviors in how to
speak to customers
(frequency) / Culture
shaping / Operational
trainings (platform usage
and CEM orientation in LC
level) / CEM Challenge /
Reports improvement
Key challenges for next
Quarter:
•  WinCo Conference
Management
TM Quarter Report
Q3 2013
Quarter Priorities Achievement
•  Preparation towards recruitment 2013
(Talent Planning, LC education, support,)
•  IT TXP recruitment process preparation,
•  Conference Delivery and LC Coaching
(strategies implementation)
•  TLP Audit preparation with IM Department,
•  Preparation for internal recruitments
(reallocation strategy and tools for next Qs)
Talent Management in Q3 2013
Key Non-Achievements
•  Product Packing process preparation,
•  Building more capacity for OGX in
AIESEC in Poland,
•  Talent Capacity in Q3 for almost all of
programs- most of the LCs are had
excuses that their non achievements
come from lack of people in LCs
Overall Factors
(positive or negative factors that influenced the
performance)
•  International Congress (Negative)
•  Understanding of the role of TM area in
AIESEC in Poland (Negative)
•  MCVP Comm issues (highly negative)
•  Conferences (Positive)
•  New coaching Model (positive)
Talent Management in October
2013
Key strategies for next
month:
•  Product Packing
Preparation,
•  Recruitment tracking
and evaluation
(especially IT),
•  Research and
preparation with
externals towards
recruitment process
optimization
Key challenges for next
month:
What I want to do in October as
well?
•  Evaluate cooperation with other
ELDs to gather feedback and define
relevance of my work,
•  Redefine a bit my projects in MC to
support more Talent Capacity,
Learning and Development and OGX
relevance for AIESEC in Poland,
•  Define further steps regarding
measuring resources (IM)
Talent Management in Q4 2013
Key strategies for next
Quarter:
•  EP LEAD and EP
reintegration strategy,
•  Product Packing of TMP,
•  Recruitment process
optimization,
•  „Measuring Our Impact”-
TM in AMS full
implementation of TLP
Audit (performance part)
•  MC 14-15 Recruitment
process preparation
Key challenges for next
Quarter:
•  Attitude in LCs,
IM Quarter Report
Q3 2013
Quarter Priorities Achievement
•  AIESEC Management System:
– TLP Audit
– Ticket System
– SONA
– PLAN
– Site basic interface
– Admin pages to control
•  [75% - 6/8] Newsletters published
•  2 Conference Outputs [Sessions: ~80%]
Overall Factors
(positive or negative factors that influenced the
performance)
•  Changes in the PLAN platform;
(negative)
•  User experience in audit; (positive)
IM in Q3 2013
Key Achievements:
•  AIESEC Management
System:
–  TLP Audit
–  Ticket System
–  SONA
–  PLAN
–  Site basic interface
–  Admin pages to control
•  [75% - 6/8] Newsletters
published
•  2 Conference Outputs
[Sessions: ~80%]
Key Non-Achievements
•  AMS reporting pages;
•  AMS performance
pages;
IM in October 2013
Key strategies for next
month:
•  AMS network
engagement over the
website;
•  Track user experience
over the website;
Key challenges for next
month:
•  Create meaningful
reports;
IM in Q4 2013
Key strategies for next
Quarter:
•  AMS 100% working:
–  Inputs: SONA, PLAN, Audit
–  Outputs: Performance,
Analysis, “Health”;
•  Network using AMS:
–  100% LCPs using;
–  100% Ebs using (VPs ELD)
Key challenges for next
Quarter:
•  Not defined yet;

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Q3 operations report

  • 1. Operations Quarterly Report Content: oGIP, oGCDP, iGIP, iGCDP, TM, Operations, IM
  • 3. oGIP – General Direction 1.  Working on specific segments - Global Talents subproduct implementation 2. Growth networks – working closely with some LCs 3. oGIP culture among membership in our entity ( personel fulfillment, better understanding of area, value proposition for members) 4. Off peaks in segments – supply & demand management 5. International Relations support MC MoS realzation 7. Selling culture in oGIP area 8. Capitalizing on SU
  • 4. Monthly Priorities Achievement Kasia   Growth  Netowrks  strategy   JD   NST  <3     done     LC  coaching  visit  -­‐  ac=on  step  for  each   LC   JD   me     done     OGX  Relevance  campaign  crea=on     SI   Ana  Sofia   25%   Kasia   Coaching  -­‐  LC  visits     SI   me   100  %   ELD  Summit  -­‐  oGIP  strategies  delivery     SI   me   100  %   IC  fallow  up     SI   me     100  %   Kasia   NST  follow  up     JD     me   Done   SumCo  prepara=on     JD   Ana  Sofia     Done   Global  Talents  PlaQorm     SI   me     Done  
  • 5. Results Overall RA   MA   RE     PL   99   101   127   RE   168   100   90   167  %   99  %   71  %    
  • 7. Q3 – Results in IT IT                                                                                                                                                                                                                               Q3  2013       July         August         September         RA   MA   RE   RE  2012   Growth/ Drop  (Re)       RA   MA   RE   RE  2012   Growth/ Drop  (Re)       RA   MA   RE   RE  2012   Growth/ Drop  (Re)               PL   RE   PL   RE   PL   RE       PL   RE   PL   RE   PL   RE       PL   RE   PL   RE   PL   RE       MoSes         5   6   5   1   3   5   7   -­‐29%       5   5   2   3   5   1               8   15   5   8   10   5                                                                                                                                   TOTAL  Monhly       5   6   5   1   3   5   7   -­‐0,29       5   5   2   3   5   1   0   0       8   15   5   8   10   5   0   0                                                                                                                           TOTAL  Quarterly       RA   MA   RE   RE  2012   Growth/Drop           26   12   11   12   -­‐8%           Q1  2013           PLANNED           RA   MA   RE   RE  2012   Growth/Drop           18   12   18   12   50%                                                                                                                           GAP         -­‐8   0   7                      
  • 8. Q3 – Results in Business B                                                                                                                                                                                                                               Q3  2013       July         August         September         RA   MA   RE   RE  2012   Growth/ Drop  (Re)       RA   MA   RE   RE  2012   Growth/ Drop  (Re)       RA   MA   RE   RE  2012   Growth/ Drop  (Re)               PL   RE   PL   RE   PL   RE       PL   RE   PL   RE   PL   RE       PL   RE   PL   RE   PL   RE       MoSes         12   28   10   13   12   9   13   -­‐31%       6   25   12   13   10   10               20   21   10   7   15   9                                                                                                                                   TOTAL  Monhly       12   28   10   13   12   9   13   -­‐0,31       6   25   12   13   10   10   0   0       20   21   10   7   15   9   0   0                                                                                                                           TOTAL  Quarterly       RA   MA   RE   RE  2012   Growth/Drop           74   33   28   45   -­‐38%           Q3  2013           PLANNED           RA   MA   RE   RE  2012   Growth/Drop           26   32   36   45   -­‐20%                                                                                                                           GAP         -­‐48   -­‐1   8                      
  • 9. Q3 – Results in MKT Mkt                                                                                                                                                                                                                               Q3  2013       July         August         September         RA   MA   RE   RE  2012   Growth/ Drop  (Re)       RA   MA   RE   RE  2012   Growth/ Drop  (Re)       RA   MA   RE   RE  2012   Growth/ Drop  (Re)               PL   RE   PL   RE   PL   RE       PL   RE   PL   RE   PL   RE       PL   RE   PL   RE   PL   RE       MoSes         6   12   15   9   18   12   12   58%       8   11   10   6   8   5               8   18   10   5   10   5                                                                                                                                   TOTAL  Monhly       6   12   15   9   18   12   12   0,58       8   11   10   6   8   5   0   0       8   18   10   5   10   5   0   0                                                                                                                           TOTAL  Quarterly       RA   MA   RE   RE  2012   Growth/Drop           11   20   22   26   -­‐15%           Q1  2013           PLANNED           RA   MA   RE   RE  2012   Growth/Drop           22   35   36   26   38%                                                                                                                           GAP         11   15   14                      
  • 10. Q3 – Results EDU EDU                                                                                                                                                                                                                               Q3  2013       July         August         September         RA   MA   RE   RE  2012   Growth/ Drop   (Re)       RA   MA   RE   RE  2012   Growth/ Drop   (Re)       RA   MA   RE   RE  2012   Growth/ Drop   (Re)               PL   RE   PL   RE   PL   RE       PL   RE   PL   RE   PL   RE       PL   RE   PL   RE   PL   RE       MoSes         15   11   10   21   10   12   10   20%       8   12   1   9   12   10               10   5   11   7   15   10                                                                                                                                   TOTAL  Monhly       15   11   10   21   10   12   10   0,2       8   12   1   9   12   10   0   0       10   5   11   7   15   10   0   0                                                                                                                           TOTAL  Quarterly       RA   MA   RE   RE  2012   Growth/Drop           28   37   32   35   -­‐9%           Q1  2013           PLANNED           RA   MA   RE   RE  2012   Growth/Drop           33   22   37   35   6%                                                                                                                           GAP         5   -­‐15   5                      
  • 11. Network Analysis – RA 0   5   10   15   20   25   30   35   2012   2013  
  • 12. Network Analysis – MA 0   2   4   6   8   10   12   14   16   18   2013   2012  
  • 13. Network Analysis – RE 0   5   10   15   20   25   2012   2013  
  • 14. Overall Factors POSITIVE: ü Good planning process ü AMAZING NST ü Attitude „we can do it” ü IC, SumCO, ELD Summitt ü LC visits! ü OGX Commission
  • 15. NEGATIVE: ü  Lack of structures in LCs during Summer ü  March Recruitment – raising – around 400 EPs on avi in the beginning of term  
  • 16. oGIP in Q3 Key Achievements: •  GLOBAL TALENTS PLATFORM •  GROWTH NETOWRKS •  IC FALLOW UP •  EP CONFERENCE & IT OFF PEAK RECRUITMENT IN PROGRESS •  NEW RECRUITMENT FLOW Key Non-Achievements •  OGX RELEVANCE •  MY HOLIDAYS
  • 17. oGIP in Q4 Key strategies for next quarter: •  OGX RELEVANCE •  EP CONFERENCE •  IT OFF PEAK RECRUITMENT •  BE A MATCHER – R&R FOR OGX •  CO-DELIVERY – GROWTH NETWORKS EVALUATION •  LAST LC VISTS •  WINCO •  NST development – faci, delegate etc. Key challenges for next quarter: •  NST CAN BE OVERLOADED – LCVPs
  • 19. oGCDP – General Direction •  Bring OGX Relevance to AIESEC in Poland (in process) •  RA = MA mindset (done!) •  LC2LC Cooperation Management (done!) •  Customer orientation focus (in process) •  EP LEAD Implementation / Co-Delivery Strategies (in process) •  Introduction of off peak (done!) •  International Positioning (done!) •  Process Optimization (in process)
  • 21. Q3 - Results RA 2012 2013 Growth Planned 85 Achieved 109 72 - 33.94 % % Plan Realization 84.7 % MA 2012 2013 Growth Planned 105 Achieved 156 128 - 17.95 % % Plan Realization 121.9 % RE 2012 2013 Growth Planned 455 Achieved 299 395 32.11 % % Plan Realization 86.8 %
  • 22. Network Analysis – RA 11   9   8   6   5   5   5   5   4   4   3   1   1   1   1   1   1   0   20   7   5   13   4   6   9   8   14   1   5   3   2   3   2   5   1   1   0   5   10   15   20   25   2013   2012  
  • 23. Network Analysis – MA 18   17   17   9   9   9   8   8   8   5   5   4   4   2   2   1   1   1   12   17   10   36   8   4   11   17   7   6   2   11   3   2   3   5   2   0   0   5   10   15   20   25   30   35   40   2013   2012  
  • 24. Network Analysis – RE 65   45   42   41   40   33   25   23   18   15   14   12   8   5   4   3   1   0   37   31   21   62   16   32   15   18   6   11   6   14   9   11   5   4   0   1   0   10   20   30   40   50   60   70   2013   2012  
  • 25. Overall Factors (positive factors that influenced the performance) •  Successful coaching visits! •  Amazing NST J •  SumCO / IC / ELD Summit •  Engagement from commission and MC team (OGX as drivers)
  • 26. Overall Factors (negative factors that influenced the performance) •  No on-going promotion for programme •  LC’s with no marketing plan for GC •  Time limitations because of conferences, coaching visits…
  • 27. oGCDP in Q3 2013 Key Achievements: •  OGX mindset in membership •  NST development •  Off Peak framework and education •  OCP preparation •  LC coaching •  International Relations Key Non-Achievements •  Q4 short promo initiative •  Numerical goals Q3 •  OGX as Sales campaign •  OGX GCDP Marketing plan in LC’s executed
  • 28. oGCDP in Q4 2013 Key strategies for next month: •  Q1 off peak launch •  NST & LC visit follow-ups •  Launch of National OGX GCDP wiki and education flow •  EP LEAD creation •  Marketing plan for OGX GCDP •  OGX as Sales & Challenge campaign for Q1 results Key challenges for next month: •  Chairing LCC’s •  MC Team Days •  TMP Recruitment in LC’s •  Joao leaves L
  • 29. PRIORITIES FOR Q4 •  Q1 off peak launch •  International Cooperation management and delivery •  NST & LC visit follow-ups •  Launch of National OGX GCDP wiki and education flow •  EP LEAD creation •  Marketing plan for OGX GCDP, focus on November •  OGX as Sales & Challenge campaign for Q1 results FOR OCTOBER •  Q1 off peak launch •  Finish LC Visits •  Chairing LCC’s (of 3 important LC’s!!) •  Off peak marketing plan •  OGX Challenge campaign design •  OGX GCDP Wiki launch •  oGCDP MM commission management
  • 31. iGIP – General Direction •  iGIP in Poland is delivering one coherent and market relevant Global Talents product basing on national sub products and local segments. Our internal processes optimization and know-how implementation together with external outlook makes us reliable business partner for companies in different segments across Poland.
  • 32. Quarterly Priorities Achievement JULY   iGIP  Top  LCs  inita=ve  prepara=on  and  releasing  the  app   done   Func=onal  mee=ng  prepara=on   done   SumCo  prepara=ons   done   Delivery  Cooridniator  training  and  implementa=on   done   AUGUST   Sales  Region  (Coaching)  strategy  crea=on  and  first  mee=ng   done   Coopera=on  with  government  prepara=ons   done   Global  Talents  posi=oning  -­‐  NST  selec=on  ||  webpage  +  offer  update  ||   external  partners  raising   undone   Global  Talents  Product  Development  strategy  (with  BoA  and  WG)   done   SEPTEMBER   Coaching  visits  -­‐  sales  region  kick  off!   done   ELD  Summit   done   Global  Talents  basic  brand  support  -­‐  webpage  /  offer   undone  
  • 33. Results Overall 105   107   108   57   48   94   51   54   83   2012   2013   PLAN   2012   2013   PLAN   2012   2013   PLAN   RA   MA   RE   Q3   Q3  Results  
  • 34. Q3 – Results in IT 6   17   33   5   3   29   4   3   34   2012   2013   PLAN   2012   2013   PLAN   2012   2013   PLAN   RA   MA   RE   IT  Q3  
  • 35. Q3 – Results in Marketing 22   19   19   16   10   14   14   10   11   2012   2013   PLAN   2012   2013   PLAN   2012   2013   PLAN   RA   MA   RE   MKT  
  • 36. Q3 – Results in Teaching 6   7   18   1   4   15   2   3   13   2012   2013   PLAN   2012   2013   PLAN   2012   2013   PLAN   RA   MA   RE   Teaching    
  • 37. Q3 – Results in @UNI 67   66   38   34   30   36   29   39   35   2012   2013   PLAN   2012   2013   PLAN   2012   2013   PLAN   RA   MA   RE   Uni  
  • 38. Network Analysis – RA 9   8   9   11   15   10   3   13   2   9   4   1   4   8   1   6   4   8   11   16   14   7   0   2   10   2   5   4   3   1   LCs  Q3   2013   2012  
  • 39. Network Analysis – MA 2   8   1   1   4   1   6   3   0   5   1   1   4   8   2   1   0   0   3   0   0   2   4   3   3   6   1   8   2   2   1   11   3   3   1   4   LCs  Q3     2013   2012  
  • 40. Network Analysis – RE 7   0   2   1   8   6   0   6   0   0   1   15   2   1   0   2   3   0   4   7   3   4   3   0   2   5   2   2   0   11   1   0   0   4   2   1   LCs  Q3   2013   2012  
  • 41. Overall Factors POSITIVE: •  Full support from iGIP commission •  Beginning of cooperation among LCs •  Conferences (National and International) •  Coaching visits •  AIESEC Uni changes •  Global Talents coherency across Poland
  • 42. NEGATIVE: •  Lack of HR during summer •  Matching intensity •  Bad planning •  Lack of NST in the area •  Lack of brand support for Global Talents  
  • 43. iGIP in Q3 Key Achievements: •  Commission building •  First sales region creation (coaching LCs) •  Global Talents standarization •  National cooperation with Funmedia Key Non-Achievements •  NST •  GT Brand Support •  International cooperation
  • 44. iGIP in Q4 Key strategies for next month: •  International Cooperation NST implementation •  Funmedia cooperation follow up •  Sales region tracking and showcasing •  Matching Mania •  Sales Mania Key challenges for next month: •  New GT strategy implementation (local products creation) •  GT brand support…
  • 46. iGCDP – General Direction 1.  National educational product portfolio refreshment (creating materials, educating the network, testing new product portfolio) 2. NGO cooperation enhancement (launching OCP’s commission, research of national TN takers) 3. Partnership management development (recruiting team members of IR structure, implementing IR standards with partners and LC’s)
  • 47. iGCDP – General Direction 4.  Host families initiative development (recruitment of brand manager, planning GH positioning, creating national recommendations for local promotion, creating national platform for registration) 5.  GCDP sales enhancement (testing sales recommendations, WIKI creation) 6.  EP servicing process based on co-delivery (summing up recommendations in a WIKI)
  • 48. iGCDP – General Direction 7.  Reception WIKI creation (creating a working group and preparing the WIKI)
  • 49. Quaterly Priorities Achievement •  Creation of new product portfolio and informing network about the changes •  Creation of strategy for cooperation with NGO and informing network about it •  Creation of strategy and policies for partnership management in iGCDP and informing netwrok about it
  • 50. Q3 - Results Planned   Realized   Growth   %   RA   240   281   -­‐171   -­‐38%   MA   350   260   +71   37%   RE   440   382   +61   19%  
  • 51. Network Analysis – RA 0   20   40   60   80   100   120   140   2013   2014  
  • 52. Network Analysis – MA 0   10   20   30   40   50   60   70   80   2013   2012  
  • 53. Network Analysis – RE 0   10   20   30   40   50   60   70   80   90   100   2013   2012  
  • 54. Overall Factors (positive or negative factors that influenced the performance) •  I was developing and changing my strategies few times, which made it finished later than I planned. •  I did not push so much LC’s to rais TN’s particluarly three months before the realization dates. •  One person in IR structure is definitely not enough to assure proper raising and matching progress. •  Not enough know-how passed (because there wasn’t) during MCVP transition. I needed to get some of it from the network on IC or through doing the actual work.
  • 55. iGCDP in Q3 2013 Key Achievements: •  Creation of new product portfolio and informing network about the changes •  Creation of strategy for cooperation with NGO and informing network about it •  Creation of strategy and policies for partnership management in iGCDP and informing netwrok about it Key Non-Achievements •  Still no reception WIKI •  Not so much progress in Global Host •  No integration activities for long term NST members
  • 56. iGCDP in Q4 Key strategies for next quarter: •  Testing new product portfolio for edu sector •  Launching new type of cooperation with NGO’s •  Implementing partnership management tools for both LC’s in Poland and partners •  Brand enhancement Key challenges for next quarter: •  Preparations for WinCo •  Lack of NGO coordinator •  Less time due to many holidays in Poland
  • 57. iGCDP in October 2013 Key strategies for next quarter: •  Finishing materials for edu projects. •  Research of knowledge partners. •  Research of national TN takers in NGO’s. •  New NST members induction and launch of work. •  Launch of NGO OCP commission. Key challenges for next quarter: •  One week less for work due to team days.
  • 59. Quarter Priorities Achievement •  Customer Experience Management Culture •  Customer Channel •  National Control Board – NCB •  GIP Strategic Meeting Management •  International Congress •  ELD Summit Agenda Management
  • 60. Overall Factors (positive or negative factors that influenced the performance) •  International Congress (Negative) •  NCB Members performance (Positive) •  GIP Strategic Meeting follow up (Negative)
  • 61. Operations in Q3 2013 Key Achievements: •  Customer Experience Management Culture •  Customer Channel •  National Control Board – NCB •  GIP Strategic Meeting Management •  International Congress •  ELD Summit Agenda Management Key Non-Achievements •  Customer Experience Management (in terms of trainings – not culture) and usage of tools •  Interaction of Operations sub-team to be connected and understand all strategies •  OD and OP connection that we notice that improvement is needed
  • 62. Operations in October 2013 Key strategies for next month: •  Talent Management Product Packaging Agenda Creation (with Justyna) and execution; •  National Control Board: Standardization of strategies and improvements Key challenges for next month: •  Chair+CEED Mainland of China (time management)
  • 63. Operations in Q4 2013 Key strategies for next Quarter: •  Talent Management Product Packaging creation and implementation •  National Control Board: Standardization of behaviors in how to speak to customers (frequency) / Culture shaping / Operational trainings (platform usage and CEM orientation in LC level) / CEM Challenge / Reports improvement Key challenges for next Quarter: •  WinCo Conference Management
  • 65. Quarter Priorities Achievement •  Preparation towards recruitment 2013 (Talent Planning, LC education, support,) •  IT TXP recruitment process preparation, •  Conference Delivery and LC Coaching (strategies implementation) •  TLP Audit preparation with IM Department, •  Preparation for internal recruitments (reallocation strategy and tools for next Qs)
  • 66. Talent Management in Q3 2013 Key Non-Achievements •  Product Packing process preparation, •  Building more capacity for OGX in AIESEC in Poland, •  Talent Capacity in Q3 for almost all of programs- most of the LCs are had excuses that their non achievements come from lack of people in LCs
  • 67. Overall Factors (positive or negative factors that influenced the performance) •  International Congress (Negative) •  Understanding of the role of TM area in AIESEC in Poland (Negative) •  MCVP Comm issues (highly negative) •  Conferences (Positive) •  New coaching Model (positive)
  • 68. Talent Management in October 2013 Key strategies for next month: •  Product Packing Preparation, •  Recruitment tracking and evaluation (especially IT), •  Research and preparation with externals towards recruitment process optimization Key challenges for next month:
  • 69. What I want to do in October as well? •  Evaluate cooperation with other ELDs to gather feedback and define relevance of my work, •  Redefine a bit my projects in MC to support more Talent Capacity, Learning and Development and OGX relevance for AIESEC in Poland, •  Define further steps regarding measuring resources (IM)
  • 70. Talent Management in Q4 2013 Key strategies for next Quarter: •  EP LEAD and EP reintegration strategy, •  Product Packing of TMP, •  Recruitment process optimization, •  „Measuring Our Impact”- TM in AMS full implementation of TLP Audit (performance part) •  MC 14-15 Recruitment process preparation Key challenges for next Quarter: •  Attitude in LCs,
  • 72. Quarter Priorities Achievement •  AIESEC Management System: – TLP Audit – Ticket System – SONA – PLAN – Site basic interface – Admin pages to control •  [75% - 6/8] Newsletters published •  2 Conference Outputs [Sessions: ~80%]
  • 73. Overall Factors (positive or negative factors that influenced the performance) •  Changes in the PLAN platform; (negative) •  User experience in audit; (positive)
  • 74. IM in Q3 2013 Key Achievements: •  AIESEC Management System: –  TLP Audit –  Ticket System –  SONA –  PLAN –  Site basic interface –  Admin pages to control •  [75% - 6/8] Newsletters published •  2 Conference Outputs [Sessions: ~80%] Key Non-Achievements •  AMS reporting pages; •  AMS performance pages;
  • 75. IM in October 2013 Key strategies for next month: •  AMS network engagement over the website; •  Track user experience over the website; Key challenges for next month: •  Create meaningful reports;
  • 76. IM in Q4 2013 Key strategies for next Quarter: •  AMS 100% working: –  Inputs: SONA, PLAN, Audit –  Outputs: Performance, Analysis, “Health”; •  Network using AMS: –  100% LCPs using; –  100% Ebs using (VPs ELD) Key challenges for next Quarter: •  Not defined yet;