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eGovernment Action Plan 2016-2020, UC

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eGovernment Action Plan 2016-2020, UC

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eGovernment Action Plan 2016-2020, UC

  1. 1. Towards the launch of the eGovernment Action Plan 2016-2020 Serge Novaretti European Commission, DG CONNECT Unit H3 Public Services
  2. 2. ICT for Government & Public Services – activities Policy eGov Action Plan Ministerial Conferences Research&Innovation H2020 ICT enabled PSI / open government Deployment CEF / CIP LSPs: Cross border digital public services eGovernance – eGovernment - eParticipation
  3. 3. Malmö Ministerial Declaration on eGovernment (2009) "… We aspire to a vision whereby European governments are recognised for being open, flexible and collaborative in their relations with citizens and businesses. They use eGovernment to increase their efficiency and effectiveness and to constantly improve public services in a way that caters for users’ different needs and maximises public value, thus supporting the transition of Europe to a leading knowledge- based economy…"
  4. 4. Open, Innovative and Collaborative Government Open Data Open Process Open Service Open Government Transparency Collaboration Participation Source of diagram: http://www.govloop.com/profiles/blogs/three-dimensions-of-open-government 'Vision for Public Services': https://ec.europa.eu/digital-agenda/en/ict-enabled-public-sector-innovation-through-open-government
  5. 5. • User-friendly, digitaldigital service delivery to reduce administrative burden; • ConnectingConnecting public administrations across Europe to facilitate seamless cross-border service delivery and reuse of successful technologies; • OpeningOpening government data, services and processes to engage third- parties to create better or new services and help improve policies. Vision for a digital, border-less and open public administrations
  6. 6. Launching actions based on a set of underling principles • Digital-by-default: actions should privilege online delivery of services while still enabling other channels for those who are disconnected by choice or necessity, to ensure inclusiveness • Cross-border by default: actions should not create new barriers to the internal market • Once-only principle: actions should require citizen / business data/information only if not yet in possession of an administration • Inclusive by default: actions should enable all citizens and businesses to interact with the administration • Privacy & data protection: all digital public services must be designed with full respect for the protection of personal data as a fundamental right • Open & transparency by default: actions should be open for reuse or transparency
  7. 7. Piloting Open Government eParticipation project clusters • Innovation projects funded under the CIP ICT Policy Support Programme and H2020 • Research projects funded under the 7th Framework Programme ICT for innovative government and public services • Cloud of public services projects funded under the CIP ICT Policy Support Programme • Study on cloud and service oriented architectures for egovernment • Study on collaborative production in eGovernment
  8. 8. Piloting Consolidation Roll-Out Ecosystem Users TimeEarly Adopters Early Majority Late Majority CEF Innovators 2014 2020 From piloting … to production
  9. 9. eSENS Pilot
  10. 10. Digital Service Infrastructures Building block DSIs Sector-specific DSIs
  11. 11. Maintenance Training Support Stakeholder Management Architecture Software Central Services Specifications
  12. 12. Public services in Europe have embraced new technologies to varying degrees but more can be done to modernise public administration, achieve cross-border interoperability and facilitate easy interaction with citizens. Digital Single Market Strategy for Europe The Commission will present a new e-Government Action Plan 2016-2020
  13. 13. Policy Priorities - Pillars Key digital enablers & facilitators DIGITALISE Modernising public administration with ICT CONNECT Enabling cross- border mobility with digital public services ENGAGE Facilitating participation in policy making and co creation of services eGovernment Action Plan 2016-2020 '…more can be done to modernise public administration, achieve cross-border interoperability and facilitate easy interaction with citizens….' (DSM Communication)
  14. 14. Two dimensions for the identification and definition of actions: • (i) one which serves to implement objectives agreed at EU- level, in order to implement EU legislation or to identify further areas where joint action is necessary to improve eGovernment services in the EU (i.e. mandatory requirements set down in EU law) • (ii) another one which enables citizens and stakeholders to suggest actions to be taken by Member States or the Commission (i.e. actions that Member States commit to in a voluntary manner) Actions
  15. 15. New eGovernment Action Plan: timeline
  16. 16. • Ideas for action can also be proposed, improved or voted on by stakeholders • These will be evaluated against a set of transparent criteria (MS and EC) • If selected, these will then be also reflected in one of the pillars or among the enablers • Actions approved will be implemented by the European Commission and/or a number of Member States as well as by stakeholders Further actions to be proposed by stakeholders
  17. 17. Stakeholder Consultation Platform with data analytics tools •Crowdsourcing ideas for concrete action and submission process •Use of evidence, statistics and data •Filtering and selection process •Monitoring and evaluating implementation of actions •Feedback mechanism and iterative processes MS1 MS2 MS3 MS4 MSx EC Filtering Rules Actions DATA Certified Monitoring Envisaged stakeholder engagement platform Pillar II.Pillar I. Pillar III. Key digital enablers
  18. 18. • Collecting ideas for concrete action, submission process, voting • Submit, modify and improve (co-create) • Voting on proposed ideas • Use of evidence, statistics and data to visualise rationale, discover correlations, justify proposed actions • Substantiating ideas with evidence collected from any source • Key Performance Indicators • Tools to visualise the relevant data, discover correlations Functionalities I.
  19. 19. • Monitoring and evaluating implementation of actions using data and measurements / KPIs • Mechanism to enable monitoring of implementation • Open and big data for real time results • Feedback mechanism and iterative processes • To improve the process iteratively • To fine-tune the actions -> Community management (discussions, posts, blogs, etc.) Functionalities II.
  20. 20. Stakeholder engagement platform
  21. 21. Read the Vision Paper https://ec.europa.eu/digital-agenda/en/ict-enabled-public-sector- innovation-through-open-government H2020 http://ec.europa.eu/research/horizon2020 Public Services http://ec.europa.eu/egovernment Cnect-egovernment@ec.europa.eu Thank you Follow us on @EU_eGov EU_Public Services

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