DLA - The European Initiative


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DLA - The European Initiative

  1. 1. Contract No. 250482 CEMSDI Civil-servant Empowerment for Multi Media Service Delivery ICT-enabled NEW INSTRUMENTS & METHODOLOGIES TO EMPOWER SERVICE DELIVERY IN EUROPEAN LOCAL AREAS FIRST TRAINING ROUND Javier Ossandon ANCITEL S.p.A. ICT Policy Support Programme Call 3 objective 3.3 Inclusive eGovernance
  2. 2. THE TASK The vision of Local Governments on how to improve service delivery through eGovernment and make it inclusive for all citizens and all administrations The integration of the Digital Local Agenda in the actual strategy of the European Union to implement in every country the European Digital Agenda This presentation is about:
  3. 3. INDEX <ul><li>Inclusive eGovernment </li></ul><ul><li>Background </li></ul><ul><li>Relevance of the Digital Local Agenda </li></ul><ul><li>DLA priorities </li></ul><ul><li>The main concept </li></ul><ul><li>Key objectives </li></ul><ul><li>DLA Plan </li></ul>
  4. 4. <ul><li>Information Society Pact </li></ul><ul><li>Citizen’s Forum </li></ul><ul><li>DLA added-value </li></ul><ul><li>European Digital Agenda </li></ul><ul><li>The DLA process </li></ul><ul><li>Organising your Digital Local Agenda </li></ul>INDEX
  5. 5. INCLUSIVE eGOVERNMENT tackles two main challenges: <ul><ul><ul><li>the need to incorporate socially disadvantaged people in using public & local services ICT-enabled (30% of the European population is unable to use services electronically delivered) </li></ul></ul></ul>empower authorities and civil servants of small local governments to use ICT improving their work and service delivery to citizens and companies (the digital divide between metropolitan areas and small urban/rural centres is growing)
  6. 6. THE BACKGROUND In 2007 (Hameenlina-Finland) the DLA Manifesto with 5 thematic priorities and 28 goals was approved The Declaration of Cracow (EISCO 2005) launched the Digital Local Agenda to react, in practical terms, to the difficulties municipalities had in using ICT Since 1996, local/regional governments have developed a common European vision on eGovernment and local development ICT- enabled EISCO Conferences
  7. 7. THE BACKGROUND <ul><li>EISCO 2008 in Naples discussed and promoted the Digital Local Agenda European Model </li></ul><ul><li>In EISCO 2010, that took place in Bilbao,CEMR (Council of European Municipalities and Regions) the first pilot experiences were presented and ELANET transformed into a European network of experts to implement the agenda in EU countries </li></ul><ul><li>EISCO Conferences and DLA process are strongly supported by European Commission and EU Committee of Regions </li></ul>
  8. 8. <ul><li>Digital Local Agenda is approved in the II World Summit of European Cities and Local Governments on Information Society and Development (Bilbao, November 2005) as inclusive eGov policy in all continents </li></ul><ul><li>Policy Action Group remains in charge of monitoring and providing input to the process </li></ul><ul><li>A DLA Manual for the use of Associations was presented by CEMR in EISCO 2010 </li></ul>THE BACKGROUND CEMR’s Contribution (Council of European Municipalities and Regions)
  9. 9. <ul><li>eGov approach has to be changed and the process should start from the territorial level involving Local governments (that provide more than 70% of services to citizens and enterprises) </li></ul><ul><li>Technology is not the driving force but an enabler to create new services and modernise the P.A. </li></ul><ul><li>Multi-channels for services is the way ahead, telematics is a main part BUT NOT THE SOLUTION </li></ul><ul><li>Front office pilot projects should pay enough attention to back-office problems and to the creation of local networks for service delivery, which are critical factors of success for eGov. </li></ul>THE BACKGROUND Cracow Declaration 2005
  10. 10. <ul><li>Information Society policies must be inclusive and guarantee access to public services by everyone </li></ul><ul><li>eGovernment requires comon planning among the different levels of public administration, all having equal voice and dignity </li></ul><ul><li>The DLA is the policy instrument to move forward with a common vision and strategy </li></ul><ul><li>(the Declaration of Cracow proposes 10 goals) </li></ul>THE BACKGROUND
  11. 11. THE BACKGROUND <ul><li>ADD ME ! : network of public and non profit organisations fighting digital social exclusion </li></ul><ul><li>CEMSDI !: capacity building of local governments under 8.000 inhabitants to implement inclusive eGovernment in 5 pilot countries </li></ul><ul><li>DLA !: a project involving 8 European regions to launch the digital local agenda in their territories </li></ul>Three DLA European projects are underway:
  12. 12. DLA RELEVANCE The Digital Local Agenda is a process in time that requires adequate planning and constant evaluation by actors involved is a policy instrument to implement feasible eGovernment strategies in local/regional areas by mapping real needs is a great monitoring tool to assess improvement and decide on projects and how to finance them
  13. 13. DLA RELEVANCE Immagine a territory where: <ul><li>technology is not a driving force but the process facilitator </li></ul><ul><li>Information Society strategies are built on goals and infrastructures shared by all local actors </li></ul><ul><li>priorities are decided and local services tailored considering the view of citizens and stakeholders </li></ul><ul><li>accountability is a must because administrations can count on reliable instruments to measure performance </li></ul>
  14. 14. DLA RELEVANCE <ul><li>human resources are trained to manage ICT according to priorites being set-up </li></ul><ul><li>ICT developments are sustainable because administrations get together, commit on what they can afford, ask for external support to do the rest </li></ul>This is the idea behind the empowerment process of small local governments using the DLA instrument !!!!
  15. 15. DLA PRIORITIES <ul><li>Access to communication networks and broadband services by everyone </li></ul><ul><li>Digital literacy and capacity building to fight social exclusion and digital divide between large Cities and small centres </li></ul><ul><li>Local networks among public and private digital providers to support development, improve services and data sharing </li></ul>
  16. 16. DLA PRIORITIES <ul><li>Advanced municipal services using a multichannel delivery strategy </li></ul><ul><li>Participation of citizens and stakeholders in local decision-making by municipalities and other local public bodies </li></ul>(updated inclusive eGovernment thematic priorities based on the 28 goals of the DLA Manifesto discussed at EISCO 2007)
  17. 17. THE DLA CONCEPT The Digital Local Agenda <ul><li>is the instrument used by local governments to plan and implement their participation in the Information Society and eGovernment: </li></ul><ul><li>modernising their organizations and service delivery; </li></ul><ul><li>establishing a common strategy and strong local networks </li></ul><ul><li>with other public and private stakeholders; </li></ul><ul><li>improving their dialogue with citizens by supporting their </li></ul><ul><li>participation in local decision-making. </li></ul>
  18. 18. KEY OBJECTIVES OF THE DLA <ul><li>The Digital Local Agenda Pl an </li></ul><ul><li>The Information Society Pact </li></ul><ul><li>The Forum with Citizens and Stakeholders </li></ul>
  19. 19. THE DIGITAL LOCAL AGENDA PLAN <ul><li>Approved by a single municipality or by an aggregation on a three year development plan </li></ul><ul><li>Prepared and discussed by all the departments of the municipality using common methods </li></ul><ul><li>Describing well defined eGovernment priorities and action lines </li></ul><ul><li>Differentiating services organised internally and those supported or managed by external providers </li></ul>
  20. 20. THE DIGITAL LOCAL AGENDA PLAN <ul><li>Indicating investments self-financed and those requiring external funding </li></ul><ul><li>Defining a staff training programme according to implementation needs </li></ul><ul><li>Monitored and up-dated, when appropriate, on yearly basis </li></ul><ul><li>Coordinated by the Major’s office and/or by the City Manager, depending on internal conditions </li></ul>
  21. 21. THE INFORMATION SOCIETY PACT An agreement involving public and private local providers of digital services to: take initiative ensuring good broadband communications and infrastructure develop the demand of digital services (also by action enabling socially disadvantaged to use them) promote common enabling services (as call centres,electronic user authentication, payment services) implement sustainable service strategies building on synergies and cost savings on investments organise one-stop shops 24/7
  23. 23. THE CITIZENS’ FORUM A web portal to establish a permanent link with citizens and stakeholders to: <ul><li>consult them on the priorities of the DLA PLAN </li></ul><ul><li>analise how digital services being provided by the local government and/or through the one-stop-shop are performing </li></ul><ul><li>involve them in focused initiatives regarding decisions being made by the local government (information, consulting, eParticipation) </li></ul>
  24. 24. <ul><li>decisions are taken in a more structured process , separating: </li></ul><ul><li>- immediate tasks (what is possible), from </li></ul><ul><li>programmatic objectives (what is desirable) </li></ul><ul><li>real ICT needs and potentials are discussed in terms of concrete tasks by each municipal office and concerted actions involving all </li></ul><ul><li>issues and problems that a single administration can solve are clearly distinguished from those requiring synergies and external support </li></ul>DLA ADDED - VALUE
  25. 25. <ul><li>needs are better understood and addressed ; </li></ul><ul><li>mapping of human and economical resources helps to create a feasible eGovernment roadmap </li></ul><ul><li>monitoring and bench-marking of initiatives and results against DLA objectives can be organised </li></ul><ul><li>internal staff reluctancy is waived or reduced </li></ul><ul><li>a step by step oriented sustainable process based on normal decision-making structures takes-off </li></ul>DLA ADDED - VALUE
  26. 26. EUROPEAN DIGITAL AGENDA <ul><li>The DLA is strongly compliant with the European Digital Agenda launched on 19.05.2010 by the Commission </li></ul><ul><li>Some of its 7 objectives address strongly issues pin pointed by the actual local governments’ DLA process: </li></ul><ul><li>Unique digital market </li></ul><ul><li>Interoperability and open services , </li></ul><ul><li>Greater citizens’ trust and security on privacy </li></ul><ul><li>Broadband for all </li></ul><ul><li>Greater investment in applied ICT research and deployment </li></ul><ul><li>eLiteracy, ICT empowerment, social inclusion </li></ul><ul><li>Intelligent use of ICT for the benefit of society </li></ul>
  27. 27. EUROPEAN DIGITAL AGENDA Broadband 2013 : DSL for everyone (December 2008: 93%) 2020: min. target - fast broadband 30 Mgps for all citizens (in January 2010, 23% of service contracts engaged providers to broadband 10 Mgps) High Speed broadband over 100 Mbps for at least 50% of European citizens
  28. 28. EUROPEAN DIGITAL AGENDA <ul><li>2015: 50% of the population must be able to buy on line in its owncountry, 20% in </li></ul><ul><li>any other country </li></ul><ul><li>Regarding electronic commerce for enterprises, 33% of SME’s buying and/or selling online </li></ul><ul><li>Same prices for telecommunication services in the EU countries </li></ul>Unique digital market
  29. 29. EUROPEAN DIGITAL AGENDA <ul><li>2015: Raise from 60% to 75% the regular use of Internet </li></ul><ul><li>(daily access to online services) </li></ul><ul><li>Raise from 41% to 60% the daily use of Internet </li></ul><ul><li>among citizens socially disadvantaged </li></ul><ul><li>Lower by half (from 30% to 15% EU inhabitants) the </li></ul><ul><li>number of persons that have never used Internet. </li></ul>Digital Inclusion
  30. 30. EUROPEAN DIGITAL AGENDA <ul><li>50% of the people using public services on line, and half of them using transactional services (i.e. sending electronic templates on forms to make requests to public bodies and/or activate specific procedures) </li></ul>Public services trasnational public services: all services that form part of the list to be agreed by Member States during 2011 must be online and accessible to citizens and enterprises 2015:
  31. 31. EUROPEAN DIGITAL AGENDA <ul><li>2020: EU engages to duplicate actual public investments on reseach and development in the field of ICT: </li></ul><ul><li>up to 11 billion euros </li></ul><ul><li>(in 2007, around 5.7 billion) </li></ul>Innovation and research
  32. 32. EUROPEAN DIGITAL AGENDA Low carbon economy 2020: 20% reduction of global consumption of energy regarding illumination power
  33. 33. EUROPEAN DIGITAL AGENDA <ul><li>European Co-Financing Framework Instruments </li></ul><ul><li>(2007 – 2013) </li></ul><ul><li>European 8 th. applied technology research programme </li></ul><ul><li>Competitiveness and Innovation Programme - CIP/PSP (Policy Support Programme) </li></ul><ul><li>Structural Funds: </li></ul><ul><li>Regional and National Operational Programmes </li></ul><ul><li>Social Fund </li></ul><ul><li>Interreg 4C </li></ul><ul><li>Innovation ICT - enabled is a main priority </li></ul><ul><li>in all of them !!! </li></ul>
  34. 34. EUROPEAN DIGITAL AGENDA <ul><li>Are we ready as local public administrations </li></ul><ul><li>to commit with such process ? </li></ul><ul><li>Probably not! </li></ul>
  35. 35. EUROPEAN DIGITAL AGENDA <ul><li>Lack of awareness on what is going on? Indifference! </li></ul><ul><li>No resources? No skills! No money! Too engaging! </li></ul><ul><li>Who understands technology? Don’t have time for this! </li></ul><ul><li>Will shake up internal power in office? Individualism! </li></ul><ul><li>People in here is too old? No will to change! </li></ul><ul><li>Isn’t it risky too much transparency? I hate it because I can’t cope with everything I’m asked to do! </li></ul><ul><li>Doesn’t ICT mess procedures by bringing too many changes at one time? Too many organisational problems! </li></ul><ul><li>What if I can’t perform? People are afraid for their jobs ! </li></ul>Possible causes
  36. 36. THE DLA PROCESS <ul><li>Yes ! There are reasons that stop you…but: </li></ul><ul><li>ICT instruments are in the hands of people and they want relevant services, a real dialogue with the P.A. and efficient answers </li></ul><ul><li>Sticking to highly regulatory sistems and legal constraints for citizens is a lost battle! i.e. building permits procedures are now being replaced by citizens’ auto-certification </li></ul><ul><li>Local government’s will increasingly asked to control more than authorise. Paper work will slow you down in answering respecting legal terms </li></ul>
  37. 37. THE DLA PROCESS <ul><li>There is a real and impelling need! </li></ul><ul><li>To change work processes and adapt to the modern time where citizens are much more present in local public issues that affect directly in their home life and working conditions </li></ul><ul><li>To give a political response. The DLA is from this point of view not only an instrument to plan how to change involving public and private local actors and stakeholders, but a timely vision ! </li></ul><ul><li>To have proactive policies to meet the challenges of the digital age, gradually - knowing better where do you want to go ! </li></ul>
  38. 38. ORGANISING YOUR DLA <ul><li>Make a good initial analysis on where you stand to commit to such a process and talk to al lot of people </li></ul>To move forward you have to : <ul><li>Have good tools to change work processes by implementing your DLA Plan </li></ul><ul><li>Create from the beginning adequate monitoring tools that allow you to assess and govern this process </li></ul>There are no strong and weak Digital Local Agendas! Just your best possible agenda!
  39. 39. <ul><li>Traditionally, an organisation is considered to be a hierarchy. Developments are planned and monitored within each individual unit </li></ul><ul><li>The new challenge is to: </li></ul><ul><li>focus primarily on how staff from various units work together with common tasks and access to information from one each other </li></ul><ul><li>create committed, long-standing and customised forms of communication with other actors and beneficiaries in your territory </li></ul>ORGANISING YOUR DLA The New perspective
  40. 40. ORGANISING YOUR DLA Key questions in a process oriented organisation <ul><li>What services do we offer? </li></ul><ul><li>Can we do them better by using ICT and/or by involving other administrations? </li></ul><ul><li>Who are our real customers for the next 10 years and what will they need? </li></ul><ul><li>How can we cope with their needs within the legal framework in which we must move? </li></ul><ul><li>What are the resources available and how can we increment them and/or produce savings? </li></ul>
  41. 41. ORGANISING YOUR DLA <ul><li>The DLA idea is to introduce a cultural </li></ul><ul><li>and organisational change where: </li></ul>The Local Government organisation is managed through defined processes that interact and are subject to continuous control to ensure they meet given targets <ul><li>Cooperation among administrations in local areas, especially among small entities, ensures: </li></ul><ul><li>counting (power to negotiate tasks & resources) </li></ul><ul><li>share know-how (in a pro-active manner) </li></ul><ul><li>being able to deliver services or service components ICT enabled (i.e. call-centres, IT infrastructure) </li></ul>
  42. 42. ORGANISING YOUR DLA <ul><li>Our eCapacity Building initiative CEMSDI </li></ul><ul><li>will provide you the thinking and the instruments needed !!! </li></ul>HOPING THAT YO WILL BE AWARE OF ITS IMPORTANCE … AND THAT YOU WILL SUCCEED !!!
  43. 43. THANK YOU