Final program "labs builders", Marseille, June 16-17 2016
1. EXPLORING INNOVATION LABS PROGRAMMES
JUNE 16-17TH, MARSEILLE
THIS BOOKLET CONTAINS :
AN ARTICLE /
LAB BUILDERS : WHY, HOW, AND SOME
THINKING ABOUT THE NEXT GENERATION
OF LABS PROGRAMMES
A DETAILED SCHEDULE &
A LIST OF PARTICIPANTS
Over more than a decade, around 100 public innovation labs and teams
have been initiated by local and national governments across the world.
Some of them have just been launched while others have already disap-
peared, and how these labs are initiated and formed can be a key factor in
The goal of this event is to explore a selection of existing lab approaches to
understand how to build strong and resilient innovation units in the public
sector. The session will also explore strategies, tactics and tips for overco-
ming difficulties and identifying new models for the future.
This event is co-organised La 27e Région (France) and Nesta (UK) as part of
Design for Europe.
6. DAY 1
Welcome drinks & networking
17:00 - Kick of session
Let’s share good stories !
Programme presentation & intro
BY STÉPHANE VINCENT & SONJA DAHL
17:30 - Speed dating !
Participants can interview lab
builders on their programmes,
methods and tools.
SESSION FACILITATED BY
FRANÇOIS JÉGOU & SCOTT BROWN
18:15 - Break
18:30 - Short walk to the bus station,
then 15m. trip to Basilica Notre
Dame des Gardes.
19:00 - Urban hike and discovery of
Marseille with Le Bureau des Guides
20:30 - Dinner on the beach, exchanges
of views with social innovators
22:00 - Taxi back to the
hostel Mama Shelter
Warming up & feedback on the
speed dating session.
SESSION FACILITATED BY FRANÇOIS JÉGOU & SCOTT BROWN
9:30 - Where are we now ?
No programme or process has the same vision,
strategy, length or method. What does it tell us ?
What are the main challenges ? During this session
La 27e Region will share material, diagnosis and
insights gathered for the meeting.
SESSION FACILITATED BY STEPHANE VINCENT
10:30 - Coffee break
10:45 - Group session 1 : the existing
context of lab development programmes.
Starting from the previous diagnosis and
nourished by the conversations, the participants
identify priorities and challenges that they
want to explore in the afternoon.
12:00 - Synthetis
SESSION FACILITATED BY SARAH SCHULMAN
& JESPER CHRISTIANSEN
12:30 - Lunch buffet
13:30 - Group session 2 : a vision for tomorrow ?
Participants explore news strategies and tactics to
respond to the challenges expressed earlier. Ideas cover
all the lab process, from the first trial to its implementa-
tion and beyond.
15:00 - Break session & drinks
15:30 - Groups restitution
16:00 - Conclusive plenary session :
what road map for the next years ?
SESSION FACILITATED BY CHRIS SIGALOFF & STEPHANE VINCENT
17:00 - Official end of the seminar !
MAMA SHELTER MARSEILLE64 Rue de la Loubière, 13006Marseille / 04 84 35 20 00
17:00 - Documentation workshop. Experts and
volunteers are invited to create an inspiring
summary of the event, that will be the
voice-over of a post-produced video clip.
7. PRACTICAL INFORMATION
BUS STOP / VIEUX PORT
PLAGE DU PROPHÈTE
64 rue de la Loubière
DAME DE LA GARDE
15 minutes of bus
45 minutes of
Bureau des Guides
dinner on the beach
10 minutes of walk
THE EVENT WILL TAKE PLACE
AT MAMA SHELTER , 64 RUE
DE LA LOUBIERE, MARSEILLE
04 84 35 20 00
TO JOIN MAMA SHELTER
FROM AIRPORT MARSEILLE
BUS SUTTLE TO MARSEILLE
METRO M2 STATION
M1 STATION BAILLE
ROAD MAP OF THE DISCOVERY WALK OF
MARSEILLE + OUTDOOR DINNER
10m WALK TO THE BUS STATION
15m BUS TRIP TO BASILIQUE NOTRE DAME DE
45m OF URBAN HIKE WITH BUREAU DES GUIDES
DINNER ON THE BEACH
TAXIS WILL BE PROVIDED TO RETURN TO MAMA
SHELTER AT 22:30.
64 rue de la Loubière
8. SONJA DAHL, NESTA, UK
As Senior Programme Manager, Sonja is responsible for
designing and delivering Nesta’s programmes (Innovation
Skills) for the public and community sectors. Before
joining Nesta, Sonja was Head of Design at the Design
Council. Sonja’s international experience includes working
on '11 Lessons' – a benchmarking study of design
processes in leading global businesses – and helping to
shape the winning bid to deliver the European Design
Innovation Platform. She has a first-class honours degree
in Design Studies from Salford University and the Royal
College of Arts.
JESPER CHRISTIANSEN, NESTA, UK
Jesper is a Senior Programme Manager in Nesta’s
Innovation Skills team. Jesper is a public innovation
thinker and practitioner. Prior to joining Nesta, he
worked at Danish cross-public innovation unit
MindLab for seven years. He founded and directed its
research programme, and managed MindLab’s
international collaboration. During his time at
MindLab, Jesper also completed a Ph.D. in
Anthropology with a thesis focusing on embedding
human-centered innovation practices in public sector
BEATRICE ANDREWS, UK POLICY LAB
Beatrice brings policy, analysis and design skills
together to help UK civil servants address the complex
challenges of the government. She worked with Andrea
Siodmok to establish the UK Policy Lab in April 2014,
since when it has run twelve major projects and
worked with over 3500 civil servants. She previously
worked in the Efficiency & Reform Group and the Social
Investment team in the Cabinet Office, and as head of
policy at the Big Lottery Fund.
ANDREA SIODMOK, POLICY LAB, UK.
Andrea is Head of the Policy Lab, which is based in the
Government Innovation Group in the Cabinet Office. She
is both a practitioner and a design thinker with an
international reputation for applying design for public
good. Launched in 2014, the Policy Lab is a creative
space where civil servants can experiment with new
techniques and approaches to policy problems from data
science to design. Before working at Policy Lab, Andrea
was Chief Design Officer at the Design Council.
LAURA PANDELLE, LA 27E RÉGION, FRANCE
Through a university course in Arts and Design at ENSCI
- Les Ateliers (Paris), Laura has an education in design
in its various forms (object, graphic design, space)
before specializing in the fields of service and social
innovation. Fascinated by the cultural changes in the
public sector, she joined La 27e Région in 2012, in
particular to ensure the coordination of the programme
“Territoires en Résidences”.
MAGALI MARLIN, LA 27E RÉGION, FRANCE
First interested in urban planning and local public
policies, Magali Marlin graduated from Sciences Po
(Paris) with a MA of Urban and Territorial Strategies.
She started her career developing a strategy for Nantes
Saint-Nazaire metropolitan area. She joined La 27e
Region in 2012, and specifically worked on the
programme "La Transfo" in regional councils. Today she
coordinates various teams operating in this programme
and helps setting the stage for La 27e Region's next
STÉPHANE VINCENT, LA 27E RÉGION, FRANCE
Stéphane Vincent is a specialist in public policy
innovation and a social entrepreneur. He founded La 27e
Région, a French « do-tank » dedicated to the public
sector, in 2008. La 27e Region explores new ways to
improve public policies, inspired by service design,
ethnography, and the open source culture. With a
background in management and innovation, Stéphane is
a regular speaker in national and international events,
and writes or takes part to many books and reports.
CLÉMENT LE BRAS-THOMAS, AATF, FRANCE.
After 2 years studying political philosophy in Cardiff
and 3 in public law and management in Bordeaux,
Clément became a local civil servant in France. From
2013 to 2015, he was the head of one the first
innovation teams in a french departement, exploring
design, empowerment and agile project management.
As a member of an association of local civil servants,
he also launched a national project furthering
innovation in french local authorities.
BRENTON CAFFIN, NESTA, UK
Brenton has supported the development of over 20
innovation teams around the world in his current role
at Nesta. He previously established The Australian
Centre for Social Innovation and has held a number of
strategy, innovation and reform roles in national and
state governments in the UK and Australia.
ROMAIN RABIER, LES BEAUX YEUX, FRANCE
Graduated from Louis Lumière Cinema High school,
Romain first worked as cameraman on nature and
society documentary films (National Geographic,
Discovery Channel, France Televisions, TV5 monde) but
also directed few short movies and commercials. Now
assiocate as producer in Les Beaux Yeux, he tries to
invent new ways to tell stories with a camera. He
already worked on other 27eme région's film project
as « Méthodes ingénieuses pour regions heureuses»
or « Les Eclaireurs ».
CLEMENCE PÈNE, MAIRIE DE PARIS, FRANCE
Clémence Pène is now an advisor to the Mayor of Paris, in
charge of her digital strategy and open government. As a PhD
candidate researching on campaigns and activism in France
and in the United States, she started to build an international
network in the field of civic innovation and digital advocacy.
She has been awarded with a Fulbright Fellowship and two
Google Fellowships for young innovators. She is the President
of the Personal Democracy Forum France network, a yearly
civic tech event, imported from New York to Paris.
DOMINIC CAMPBELL, FUTUREGOV, UK
Dominic Campbell is a digital government specialist
and social innovator with a background in public
policies, communications and technology-led change.
Having spent five years in Local Government in
London, Dominic established FutureGov in early 2008.
A team of 20, FutureGov supports governments in the
UK, Europe and USA to better understand new media
and draw on social technology-based strategies and
tools in the areas of business improvement and
improved citizen engagement.
9. SARAH SCHULMAN, IN WITH FORWARD, CANADA
Sarah Schulman is a sociologist who likes to split her time
between living rooms and state houses. She’s worked with
governments in 6 countries to try and change how policy is
made and evaluated. From 2010-2012, she worked with
The Australian Centre for Social Innovation to launch 3
new social solutions, including the award-winning Family
by Family. She’s got a Doctorate in Social Policy from
Oxford University, and a Masters in Education from
Stanford University. She now runs In With Forward, a
social innovation startup based in Vancouver.
ALAIN HEUREUX, YOUROWNLAB, BELGIUM.-
Serial entrepreneur in Marketing, Media, and
Technologies, starting in 1984 at the age of 18 whilst
studying Law. Founder of IAB Europe and EDMA
standardizing the digital industry and promoting
self-regulation. Founder of The Egg Brussels, acting
as Incubator for SME’s but also as revitalizer for an
abandoned area. Partner of Your Own Lab, promoting
an entrepreneurial culture within corporate structures
and fostering disruptive open innovation. And more
over a contaminator of happiness and optimism…
KLAS DANERLÖV, RADICAL CHANGE, SWEDEN.
Klas has worked with policy development in the areas of
industrial policy, local business, regional innovation
within the Cabinet Office. The last 10 years Klas has
worked with development issues at local and regional
level in the Swedish Association of Local Authorities and
Regions (SALAR). Since 2012 Klas is responsible for
SALAR’s work on innovation in the public sector. This
includes a partnership with the Swedish innovation
NICOLAS REBOLLEDO, LABGOB, CHILE
Nicolás Rebolledo is an architect, strategic and
service designer focused on the design and
development of public service innovation processes.
He leads the Design for Policy Platform at the Royal
College of Art (London), where he is currently
completing a PhD. He is also advisor for strategic
design and innovation projects at Laboratorio de
Gobierno (LabGob), the Public Service Innovation Lab
of the Government of Chile.
JONAS GUMBEL, RADICAL CHANGE, SWEDEN.
Jonas Gumbel has a broad background from public
sector. He has been working as director and project
manager within several local governments. Lately he has
been working for the Swedish Association of Local
Authorities and Regions (SALAR) as well as for the
Ministry of Health and Social Affairs. At present Jonas
works as Program Manager for the Health Program at
the Swedish Industrial Design Foundation (SVID).
DOROTHÉE DEMAILLY, HEAD OF DEPARTMENT,
FRENCH MINISTRY OF ECOLOGY, SUSTAINABLE
DEVELOPMENT AND ENERGY
Dorothée is an engineer in agriculture and sustainable
development. She successively worked in information
system, digital government and urbanism. She’s working
at the human resource department at the Ministry of
Environment in France. She is part of a management
programme called #CultureTransition launched in 2015, to
empower the whole ministry with a new mindset, inspired
by digital transformation, and co-design in policy making.
CHRIS SIGALOFF, KENNISLAND, NL
Chris Sigaloff is the director of Kennisland. Besides
exploring new themes and developing new methods
and interventions, she advises governments and
organisations on matters dealing with innovation
strategies, social innovation and policymaking and
gives presentations on these subjects in the
Netherlands and abroad. She is also a board member
of the Kafka Brigade and the Kriterion Foundation and
a member of the international network SIX (Social
CHRISTINE FEUK, SALAAR, SWEDEN
Christine has a long experience in the public sector
where she worked with performance management,
citizen dialogue and strategic issues for the
municipality.Today Christine works at the Swedish
Association of Local Authorities and Regions (SALAR).
She´s been responsible for a project in which local
authorities wanted to develop the culture and values
in their society. Must recently she´s been part of the
project Radical Change.
CÉLINE DEREMY-SAVARY, EUROPEAN
METROPOLIS OF LILLE
After getting her “engineer manager and entrepreneur”
ITEEM diploma, Céline DEREMY-SAVARY started working
in a construction firm. Passionate about public issues, she
decided to give a turn in her career by working for public
organizations, first as head of development and planning
for an industrial zone, then in charge of the business real
estate strategy and partnerships of the European
Metropolis of Lille (MEL). She is today part of the
Research & Development Department of the Metropolis.
YANN THOREAU LA SALLE, VILLE DE LILLE
Yann Thoreau La Salle joined the City of Lille as Project
Director in August 2015. He is responsible for the running
of transversal projects, bringing together thematic
municipal services and external partners to promote an
innovative approach of public policies. His fields of
intervention are connected to European affairs and
digital strategies, and embrace more generally the
scopes of local development and social cohesion. He
previously worked at the French Embassy in Mexico,
where he was cooperation attaché. He has a Masters
degree in International relations and in Public law.
ANDREA COLEMAN, BLOOMBERG PHILANTHROPIES,
Andrea works on the Government Innovation Programs at
Bloomberg Philanthropies. She leads programmes including the
Mayors Challenge, a competition encouraging cities to generate
bold new ideas that solve urban challenges, and the India
Smart Cities Challenge. Andrea served as CEO of the Office of
Innovation at the New York City Department of Education. She
led the iZone, an incubation lab of 300 schools committed to
designing and testing innovative learning models. Previously,
Andrea worked at the Young Foundation, a London based center
for social innovation.
FRANÇOIS JÉGOU, SDS, BELGIUM.
François Jégou created and leads the Brussels-based
sustainable innovation lab Strategic Design Scenarios with
20 years of experience in strategic design, participative
scenario building and new product-services system
definition. François is active in various fields and research
projects from investigating social innovation for
sustainable living in China, India, Brazil and Africa with
UNEP to European research projects exploring sustainable
lifestyles in 2050. He teaches strategic design in various
schools and is a partner of the DESIS Network.
SCOTT BROWN, PARSONS NEW SCHOO, USA
Scott Brown is a Doctoral Candidate in Anthropology at The
New School for Social Research and a Member of the
Parsons DESIS Lab. His research interests include
emergent forms of design practice, social innovation, new
modes of governance and participatory practice, cultures
of expertise and the anthropology of design. His work
explores the question of how complex social and political
issues(i.e.: healthcare, education, public policy) are
rendered into problems of design.
LIST OF PARTICIPANTS
DESIGN FOR EUROPE
JUNE 16-17TH, MARSEILLE
Launched in 2011, la Transfo is a «
learning by doing » empowerment
process. It consists of simulating
the prototype of an innovation team
or lab within a volunteer hosting
HOW DOES IT WORK ?
During 18 months, a cross-discipli-
nary team provided by la 27e Région
will empower a group of 20
volunteer civil servants provided by
the government with user-centred
methodologies. Together they work
on real challenges of the political
agenda (e.g. Youth policies), that
they tackle step by step by running
real cases (e.g. Youth health).
Progressively they have a better
vision of the future lab or team,
once the experience is over: how it
should work, what kind of gover-
nance it requires, who’s funding it,
LA 27E REGION
WHAT HAS HAPPENED SO FAR ?
Four French local government have
benefited from this programme so
far, and la 27e Région plan to run it
with 10 other ones before 2019 -
including the City of Paris, the City of
Mulhouse, the City of Grenoble. La
Transfo follows an « open source »
approach: All the governments
involved in La Transfo are invited to
share knowledge and tips in an «
inter-Transfo » process
EMPOWERMENT ; HUMAN-CENTRED
DESIGN ; TRIAL-AND-ERROR ;
EXPERIMENTAL ; CROSS-GOVERN-
MEET MAGALI MARLIN
FROM LA 27E REGION
The Lab is a national projet
designed to enable french local civil
servants to experiment
management innovations within
their local authorities and provide
feedback to their peers.
HOW DOES IT WORK ?
A dozen of french local authorities
(Lyon, Nantes, Parisian boroughs,
Aix, etc.) have accepted to try and
experiment innovative solutions to
precise problems they are facing
like budget cuts or decreasing
motivation. A team helps them
define and launch their manage-
ment innovations and they can
benefit from the feedback of a
council of peers. A national event in
december will conclude this first
year of innovation.
WHAT HAS HAPPENED SO FAR ?
These cities and departments have
chosen very different innovation
paths, from reinventing the annual
performance review or pooling
working hours to help a team face
intense working weeks, to testing
agile project management in software
development. Some are more
advanced than others and this is one
of the first findings of the Lab:
organisations are inequaly ready to
embrace management innovations for
various cultural reasons.
INNOVATION MANAGEMENT ; EXPE-
RIENCES ; FEEDBACK ; LOCAL
MEET CLEMENT LE BRAS-THOMAS
FROM LAB AATF
Radical Change is an initiative
that offers tools and support for
user-driven innovation in county
councils, municipalities and regions.
Launched in 2014, Radical Change
is now in a process of scaling up
and shifts towards the intersection
of national objectives and practical
challenges in implementing
solutions at the local level, based
on a solid understanding of the
user's experience, needs and
HOW DOES IT WORK ?
SALAR provides support for
user-centered methodologies. In a
first phase this was provided by
consultants working together with
local teams. In a second phase the
support is transformed into an
independent support combined with
a team of voluntary coaches. We
want to build capacity and address
societal challenges that needs to be
handled in a multi-level governance
aspect. We’re in a process of
forming a national initiative with
thematic focus on immigrants
entering the labor market and
unaccompanied refugee children.
WHAT HAS HAPPENED SO FAR?
Nine municipalities have developed
their ability to work with user-driven
innovation. Several of these are now
coaching within their own organiza-
tion and inspiring others. In the next
phase, 20 more municipalities will
enter the programme.
HUMAN-CENTERED DESIGN ; SERVICE
DESIGN ; DIGITAL SUPPORT ; TRIAL
AND ERROR ; EXPERIMENTAL ;
MEET CHRISTINE FEUK,
KLAS DANERLOV &
Since 2008, FutureGov have worked
with around 100 government bodies
around the world. Central to this
work has been supporting over 10
governments to set up their own
innovation lab across a range of
models, some in house and others
based out with the community.
HOW DOES IT WORK ?
FutureGov have developed a core
"innovation lab builder” offer. Over
6-12 months, the most common
model has at its heart 2 “demons-
trator projects” where FG pair with
government colleagues to deliver
improvements in services big and
small (from child protection to
waste collection). Around this, FG
work with a number of other
colleagues and their projects to
ensure they have the design skills
and approaches to attempt these
projects on their own. Lastly, the lab
drives a whole organisation innova-
tion culture through a series of hacks,
events and learning sessions to bring
everyone into the lab process. All
founded around an elegant physical
lab space to act as the home of
innovation in each part of govern-
ment. While the most common model,
it is then adapted to each context
according to cultural fit and the news
of the organisation.
WHAT HAS HAPPENED SO FAR?
Working with over 10 government
bodies, from large English counties of
1m+ population to national govern-
ments such as Georgia and anything
in between (including a commu-
lab), FutureGov has delivered change
at scale through a number of
demonstrator projects and, impor-
tantly, capabilities transfer, skilling
up teams to sustain the innovation
lab model themselves when Future-
INNOVATION LABS ; HUMAN-CENTRED
DESIGN ; DISRUPTION ;
Launched in 2011, Bloomberg
Philanthropies’ Innovation Teams
Program seeks to improve the
capacity of City Halls to effectively
design and implement new
approaches that improve citizens’
HOW DOES IT WORK ?
I-Teams function as in-house
innovation consultants, moving from
one city priority to the next. Mayors
have successfully deployed i-teams
on issues as diverse as improving
the economic vitality of neighbo-
rhoods, or reducing homelessness.
A set of core values guide the
i-teams efforts : the ambition to
make big changes, a deep unders-
tanding of the problem as well as
the setting of measurable goals, an
open process to inspire and get
inspired, the creation of environ-
ments that enable disruptive
innovation, the will to take risks, to
speed up and challenge traditionnal
processes, and a relentless focuss on
delivry and impact.
WHAT HAS HAPPENED SO FAR?
Bloomberg Philanthropies initially
tested the i-teams approach through
a multi-year investment in five cities.
With demonstrated impact on issues
ranging from reducing murder to
improving recycling to making it
easier to start a small business, all
five cites were able to sustain their
teams when the grants ended; one
through a mayoral transition. Thirteen
additional cities have since joined the
program. Additional research is
underway to scale the program to
more cities in 2016 and 2017 through
CITY HALL ; HUMAN-CENTERED
DESIGN ; TAKING RISKS ; AMBITION,
IMPLEMENTATION ; METRICS ; IMPACT
MEET ANDREA COLEMAN, FROM
The i-school is an attempt to
orchestrate the world’s best people,
organizations and knowledge to
enable better innovation learning
and strengthen innovation capacity
across governments around the
HOW DOES IT WORK ?
The objective of the i-school is to
strategically support the people,
teams, labs, offices and organiza-
tions inside and/or on the fringes of
government who have a mandate to
innovate and are tasked with
improving the change-making
capacity of government. It is
focused on developing content and
learning experiences that support
in-practice learning – going beyond
methods and tools to learn about
the craft of public innovation. To
ensure the usefulness and validity
of the curriculum, the i-school aims
to mobilize, facilitate and leverage a
collaborative process within the
community of practice – a co-crea-
tion space where useful knowledge
and practical experiences are
continuously being co-produced,
synthesized and made practically
WHAT HAS HAPPENED SO FAR?
The i-school is in the very early
stages of scoping and mobilization.
We are currently developing the core
focus of the curriculum, identifying
expert and government partners and
planning the first stage of co-crea-
BUILDING INNOVATION CAPACITY;
CULTURAL CHANGE; COMMUNITY OF
PRACTICE; KNOWLEDGE MOBILIZA-
TION; IN-PRACTICE INNOVATION
MEET BRENTON CAFFIN