Service Design

Loading...

Flash Player 9 (or above) is needed to view presentations.
We have detected that you do not have it on your computer. To install it, go here.

2 comments

Comments 1 - 2 of 2 previous next Post a comment

Post a comment
Embed Video
Edit your comment Cancel

40 Favorites & 1 Group

Service Design - Presentation Transcript

  1. e-bus iness service design ac ourse prepared r by yves pigneu spired presentation in lds by Garr Reyno
  2. introduction d ^ esign s ervice
  3. ser vice de sign
  4. the course I’ll be your host during illustrations.fr
  5. SERVICE
  6. “ intangible experience A service is a time-perishable, performed for a customer acting in the role of a coproducer. ” James Fitzsimmons Service Management: Operations, Strategy, and Information Technology
  7. tz according Stefan Mori ^

+ ypigneurypigneur, 2 years ago

custom

6151 views, 40 favs, 3 embeds more stats

presentation inspired by Garr Reynolds

More info about this document

© All Rights Reserved

Go to text version

  • Total Views 6151
    • 6132 on SlideShare
    • 19 from embeds
  • Comments 2
  • Favorites 40
  • Downloads 0
Most viewed embeds
  • 15 views on http://hecshost.unil.ch
  • 3 views on http://rsr-innovation.blogspot.com
  • 1 views on http://ig.gmodules.com

more

All embeds
  • 15 views on http://hecshost.unil.ch
  • 3 views on http://rsr-innovation.blogspot.com
  • 1 views on http://ig.gmodules.com

less

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate. If needed, use the feedback form to let us know more details.

Cancel
File a copyright complaint
Having problems? Go to our helpdesk?

Categories

Groups / Events