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e Service Prototype
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Yves PigneurFollow
Professor at the University of LausanneAdvertisement
e Service Prototype
- e-se rvice pro totyping ac ourse prepared r by yves pigneu spired presentation in lds by Garr Reyno
- e-business se rvice design scenario & storytelling ta sk analysis ! prototyping ervice qualit y & usability s busi ness process ation bluepr int & visualiz service pr oductivity servic e compliance bu siness model value cha in & network l innovation service & b usiness mode
- the desig ner’s toolk it ...
- pro totyping ...
- prototype ^ exp erie nce
- What is a prototype ? What is its r ole ? illustrations.fr
- Frank Gehry
- ma nagi ng as d esig ning
- SERVICE
- service concept reminder consult document customer role: order taking performance: imitative Provide an easy way to borrow a cost: document from the library reduce effort for the librarian
- scenario reminder consult document scenario 1 Cécile comes at Céline’s desk and ask her to consult a confidential document Céline notices that Cécile is employed by CRI and is accredited, that the document corresponds to an archive reference, and that is available. Céline records the consultation. On base of the document’s location supplied by the system, Provide an easy way to borrow a she pick up the document and give document from the library it to Cécile .
- task model reminder consult document Provide an easy way to borrow a document from the library
- use case reminder goal: consult document Check and authorize the consultation of a document ... conditions: pre: the information officer is ... post: the consultation ... primary actor: librarian main success 1. Check if the analyst can borrow ... 1.1 check if the analyst and the ... 1.1.1 check if the analyst ... 1.1.2 check if the document 1.2 ... Provide an easy way to borrow a extension document from the library 1.1.1a if the analyst does not exist ... 1. direct the analyst to ... 2. stop the task ...
- PROTOTYPE
- PROTOTYPE ^according & Carrol l to Ross on “ implementation of a system Concrete but partial design to explore usability issues and get early feedback on emerging design. ”
- ^ Exploring user requirements osson & Carroll ac cording to R A prototype may be built to explore ideas about new technologies, analyze current tasks, or share visions of what the future may hold. Questions, reactions, and ideas for change are recorded and used to better understand problems and opportunities.
- Usability testing ^according & Carrol l to Ross on Users are asked to interact with system prototypes, and their behaviour and subjective reactions are studied.
- By the term “experience “ prototype” we mean to emphasize the experiential aspect of whatever representations are needed to successfully (re)live or convey an experience with a product, space or system. ” Bill Moggridge Designing interaction
- ^ Prototyping techniques dge Bi ll Moggri acco rding to screen-based experiences interactive products services
- Balancing the cost and effort of producing the prototype, and the fidelity and generality of the resulting artefact
- Enumerate s ome forms o f prototyping ... rf.snoitartsulli
- life prototype http://www.laszlosystems.com/lps/sample-apps/dashboard/dashboard.lzo?lzt=html
- paper prototype p ping.as 03/e_prototy es/may /_archiv tpcm ag.com .pocke http ://www
- paper prototype we will do it 03/e_prototy ping.as p ... es/may /_archiv tpcm ag.com .pocke http ://www illus
- ^ paper prototype oll Ro sson & Carr a ccording to paper and pencil mockup of user interface rough sketches of the main interfaces and dialogs textual description of interface functions and relationships between screens
- Nielsen Norman Group
- storyboard v0.9 Story Board GLOSS
- to be continued ...
- facade prototype p owerpoint .. . http://dub.washington.edu/denim
- sketch http://dub.washington.edu/denim
- PROTOTYPE
- Norm an’s gulf
- Last month’s budget... ? excel ...
- perception interpretation making sense according to gulf of evaluation Norman
- action plan system goal execution task goal according to gulf of execution Norman
- inf orma tion d esign
- ^ Information design ll os son & Carro ac cording to R representing and arranging the objects and actions possible in a system in a way that facilitates perception and understanding
- case analyst document number ref name title level code location check record help
- interactive objects e editor palett GUI design palette
- interactive objects magnets
- in tera ction d esign
- Interaction design os ^ son & Carro ll ac cording to R specify the mechanisms for accessing and manipulating task information make sure that people can do the right things at the right time
- case analyst document check check number analyst ref document name title level code location give check document accreditation check availability record consultation check record help
- p roto type e xecu tion
- scenario-based
- case analyst document number ref name title level code location check record help
- case analyst document number a123 ref name title level code location check record help
- case analyst document number a123 ref name Cécile title level 5 code location check record help
- case analyst document number a123 ref name Cécile title level 5 code location check record help
- case analyst document number a123 ref d987 name Cécile title level 5 code location check record help
- case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 check record help
- case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 check record help
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- case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 allowed ok check record help
- case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 check record help
- case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 check record help
- case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 give document location sh_1-9 ok check record help
- case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 give document location sh_1-9 ok check record help
- case analyst document number ref name title level code thank you location ok check record help
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- case analyst document number a456 ref d987 name Benoît title Systèmes ... level 1 code 2 location sh_1-9 check record help
- case analyst document number a456 ref d987 name Benoît title Systèmes ... level 1 code 2 location sh_1-9 check record help
- case analyst document number a456 ref d987 name Benoît title Systèmes ... level 1 code 2 location sh_1-9 check record help
- case analyst document number a456 ref d987 name Benoît title Systèmes ... level 1 code 2 not allowed location sh_1-9 The analyst is not accredited ok check record help
- case analyst document number a456 ref d987 name Benoît title Systèmes ... level 1 code 2 not allowed location sh_1-9 The analyst is not accredited ok check record help
- case analyst document number ref name title level code sorry location ok check record help
- ge t users involved
- to be continued ...
- Usability evaluation ac cording to R osson & Carro ^ll Analysis or empirical study of the usability of a prototype or a system for providing feedback and supporting an iterative development process Helps designer recognize that there is a problem, understand the problem and its underlying causes, and plan changes to correct the problem
- how to check the usability service at a v of an online ery early sta ge ? rf.snoitartsulli
- Nielsen Norman Group
- design loop
- design evaluate
- case analyst document number a123 ref name Cécile title level 5 code location check record help
- v ariant (1) case analyst document number a123 ref name Cécile title level 5 code location check record help
- v ariant (1) case analyst document number a123 ref name Cécile title s* level 5 code location check record help
- v ariant (1) case analyst document number a123 ref name Cécile title s* level 5 code location check record help
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- v ariant (3) case analyst RSV RS RO JT Espace périodiques document Administration ATF ATF JT Bureaux des bibliothécaires Jurisprudence 34.0.08 number a123 ref d987 Fiches juridiques Périodiques ZAG 34.0.04 Feuille fédérale 1er étage Lois 34.0.07 DROIT Périodiques B 34.2.8 Monographies 34.0.01 Ascenseur Salle de discussion name Cécile title Systèmes ... Monographies Prêt Information 34.2.9 34.3.100 Quotidiens, Dictionnaires, encyclopédies Hebdomadaires Espace documentaire Bornes Situnil level 5 code 2 Borne Photocopieurs de prêt Monographies Monographies Mélanges 34.0.05 Entrée Accès location sh_1-9 Fleuret DPB SCIENCES ECONOMIQUES DPA B Statistiques Périodiques BFSH 1 ok Hall d'entrée check record help
- v ariant (3) case analyst RSV RS RO JT Espace périodiques document Administration ATF ATF JT Bureaux des bibliothécaires Jurisprudence 34.0.08 number a123 ref d987 Fiches juridiques Périodiques ZAG 34.0.04 Feuille fédérale 1er étage Lois 34.0.07 DROIT Périodiques B 34.2.8 Monographies 34.0.01 Ascenseur Salle de discussion name Cécile title Systèmes ... Monographies Prêt Information 34.2.9 34.3.100 Quotidiens, Dictionnaires, encyclopédies Hebdomadaires Espace documentaire Bornes Situnil level 5 code 2 Borne Photocopieurs de prêt Monographies Monographies Mélanges 34.0.05 Entrée Accès location sh_1-9 Fleuret DPB SCIENCES ECONOMIQUES DPA B Statistiques Périodiques BFSH 1 ok Hall d'entrée check record help
- case analyst document number ref name title level code thank you location ok check record help
- service prototyping review quot; presentation quot; conversation quot; animation
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