The Workforce of Tomorrow
Josh Holbrook, Director
Zeus Kerravala, Senior Vice President
May 27, 2009
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 1
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. www.yankeegroup.com

Introducing Anywhere IT
• Anywhere IT will be the most Anywhere IT will drive $4 trillion
significant transformation in the market worldwide by 2016
history of enterprise IT
IT impact:
• The network becomes a significant
point of differentiation
• Application development transforms
• Functional support shifts to end-user
communities
• Interfacing with Anywhere IT evolves
beyond the keyboard
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 2

The Anywhere Enterprise
Fusion of cloud computing, application mobility and social media will
transform how Anywhere Enterprises interact with customers, partners
and employees
Benefits:
• More rapid, distributed decision making
• Empowering mobile workers and partners at lower cost
• Improving customer service by creating ongoing, more intimate connections with customers
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 3

Where people work is constantly evolving
Then Now
Workers say working from home is the single most important improvement their organization
can make to improve their productivity
Source: Yankee Group
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 4

The phenomena is not limited to employees—it includes
vendors, partners and other external parties
What percentage of external parties access your internal network every day—three
years ago, today and three years from now
3 years ago 41%
Today 56%
3 years from now 70%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Percent of respondents
Those who allow outsiders no access to their internal network shrank from 22% three years
ago to 8% today
n=63
Source: Yankee Group 2009 Enterprise Infrastructure Survey—U.S. Large Enterprise
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 5

How people work is undergoing dramatic changes
Breadth of Employee Involvement
Community-
Centric
Collaboration
• Tool: Wikis, blogs
People- • Delivery: Social nets
Centric
Collaboration
• Tool: MS Office apps
Document-Centric • Delivery: E-mail
Collaboration
• Tool: Typewriter
• Delivery: Interoffice mail
1960s–1970s 1980s–1990s 2006 and beyond
Time/Maturation of Collaboration
Source: Yankee Group
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 6

Enterprise technology has not evolved fast enough to
support remote working
The following statements refer to productivity and the ability to get your job done.
80% Allowing employees to work from home benefits companies.
54% I would be more productive if I had access to technology I use in my personal life.
42% My personal technology is more advanced than my workplace technology.
0% 20% 40% 60% 80% 100%
Percent of Respondents Who Answered “Agree”
and “Strongly Agree”
n=507
Source: Yankee Group, 2008 Blended Lifestyle Survey—U.S. Large Enterprise
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 7

Poll 1
Does your company have a
policy that enables you to bring
your own laptop to work?
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Poll 2
If you could bring your own
laptop to work, what operating
system (OS) would you use?
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 9

There is a price for organizations that don’t evolve with
employees
Employee Top Reasons
“I feel isolated from my colleagues.” for Staying at a Job
Top Two Box Summary
1. Relationships with co-workers
30%
27%
26%
25%
2. Relationship with manager
20%
3. Desirable working hours
Percent of 15%
14%
Respondents 15%
10%
4. Attractive compensation
5%
5. Attractive benefits
0%
Home Field HQ Office Branch n=7,482
Office Workers Office
n=507
Source: Yankee Group, 2008 Blended Lifestyle Survey—U.S. Large Enterprise
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 10

Isolation breeds low productivity
Rate your productivity on a scale of 1 to 100
Non-Isolated
78%
Employees
Recapture eight
Isolated
Employees
58% weeks in lost
productivity
0% 15% 30% 45% 60% 75% 90%
Percent Productivity Achieved
Non-isolated employees are:
• 87% more likely to use IM
• 86% more likely to use a corporate Web portal/intranet
n=507
Source: Yankee Group, 2008 Blended Lifestyle Survey—U.S. Large Enterprise
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 11

The isolated employee can cost large organizations a
half billion dollars a year
Source: Yankee Group: Silent Killer: How Mobile Workers Sabotage Profitability
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 12

The first step to solving the problem is understanding
why remote employees feel isolated
Remote
EEs
O
rg • Work is a social outlet for most workers
a
Remote Ch niz Remote
EEs an ati EEs
p
ge on
si
s al • The sense that face time is necessary to
os
G
advance is poisonous to morale of
remote workers
Office
Employees n
• A combination of policy and technology
tio
Pr
ac
N ofe must be used to address the problem
er
et s
nt
w si
lI
or on
a
ki a
ci
Remote ng l Remote
So
EEs EEs
Remote
EEs
Source: Yankee Group
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There are three types of employee connections that
must be satisfied
Source: Yankee Group
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Yankee Group’s five-factor framework for creating a
remote working environment
Source: Yankee Group
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Recommendations for effectively enabling a
remote/mobile work force
• Survey your work force
• Segment your work force
• Identify key initiatives in three key business units (HR, facilities and IT) and
piggyback those initiatives to enable remote working
• Make a middle management sandwich
• Use management by objectives for remote workers
• Technology investments should start with IM and intranet services
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 16

Additional Resources
• Yankee Group Research Reports:
• The Workforce of Tomorrow by Josh Holbrook
• Silent Killer: How Mobile Workers Sabotage Profitability by Josh Holbrook
• The Future of Work by Josh Holbrook
• Introducing Anywhere IT by Zeus Kerravala
Download at: http://www.yankeegroup.com
• Yankee Group blog:
• On Snow Days and Anywhere Enterprises by Gene Signorini
• Anywhere workers, unite! by Emily Green
Read at: http://blogs.yankeegroup.com/
• Yankee Group webinar replay:
• Enterprise in the Cloud, the Emergence of Anywhere IT presented by Sheryl
Kingstone and Zeus Kerravala
Listen at: http://blogs.yankeegroup.com/2009/03/25/webinar/
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 17

Thank you!
Josh Holbrook, Director, jholbrook@yankeegroup.com
Zeus Kerravala, Senior VP, zkerravala@yankeegroup.com
Upcoming webinar:
Fiber to the Home: Making That Business Model Work
June 30, 2009
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 18