Webinar: The Workforce of Tomorrow
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Webinar: The Workforce of Tomorrow

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Employee work habits are radically diverging from historical patterns. Anywhere–the emergence of ubiquitous connectivity--is changing both where people work and how they collaborate. Remote working ...

Employee work habits are radically diverging from historical patterns. Anywhere–the emergence of ubiquitous connectivity--is changing both where people work and how they collaborate. Remote working is becoming a prerequisite for workers. However, companies have been slow to react, resulting in lower productivity and isolated employees.

According to a Yankee Group survey, nearly three-quarters of workers believe allowing employees to work from home benefits the company. In addition, the majority of workers indicates that the ability to work from home is the single most important thing their company could do to increase their productivity. Employees are demanding flexibility, and the companies that fail to react to this trend will be at a severe competitive disadvantage in the war for talent.

This presentation covers the workforce of tomorrow–what employees' technological, social and professional needs will be and how to keep them connected. It includes:
* The pitfalls of and connectivity solutions for remote working
* Framework for mobilizing the workforce
* Recommendations for companies

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Webinar: The Workforce of Tomorrow Webinar: The Workforce of Tomorrow Presentation Transcript

  • The Workforce of Tomorrow Josh Holbrook, Director Zeus Kerravala, Senior Vice President May 27, 2009 © Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 1 © Copyright 2009. Yankee Group Research, Inc. All rights reserved. www.yankeegroup.com
  • Introducing Anywhere IT • Anywhere IT will be the most Anywhere IT will drive $4 trillion significant transformation in the market worldwide by 2016 history of enterprise IT IT impact: • The network becomes a significant point of differentiation • Application development transforms • Functional support shifts to end-user communities • Interfacing with Anywhere IT evolves beyond the keyboard © Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 2
  • The Anywhere Enterprise Fusion of cloud computing, application mobility and social media will transform how Anywhere Enterprises interact with customers, partners and employees Benefits: • More rapid, distributed decision making • Empowering mobile workers and partners at lower cost • Improving customer service by creating ongoing, more intimate connections with customers © Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 3
  • Where people work is constantly evolving Then Now Workers say working from home is the single most important improvement their organization can make to improve their productivity Source: Yankee Group © Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 4
  • The phenomena is not limited to employees—it includes vendors, partners and other external parties What percentage of external parties access your internal network every day—three years ago, today and three years from now 3 years ago 41% Today 56% 3 years from now 70% 0% 10% 20% 30% 40% 50% 60% 70% 80% Percent of respondents Those who allow outsiders no access to their internal network shrank from 22% three years ago to 8% today n=63 Source: Yankee Group 2009 Enterprise Infrastructure Survey—U.S. Large Enterprise © Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 5
  • How people work is undergoing dramatic changes Breadth of Employee Involvement Community- Centric Collaboration • Tool: Wikis, blogs People- • Delivery: Social nets Centric Collaboration • Tool: MS Office apps Document-Centric • Delivery: E-mail Collaboration • Tool: Typewriter • Delivery: Interoffice mail 1960s–1970s 1980s–1990s 2006 and beyond Time/Maturation of Collaboration Source: Yankee Group © Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 6
  • Enterprise technology has not evolved fast enough to support remote working The following statements refer to productivity and the ability to get your job done. 80% Allowing employees to work from home benefits companies. 54% I would be more productive if I had access to technology I use in my personal life. 42% My personal technology is more advanced than my workplace technology. 0% 20% 40% 60% 80% 100% Percent of Respondents Who Answered “Agree” and “Strongly Agree” n=507 Source: Yankee Group, 2008 Blended Lifestyle Survey—U.S. Large Enterprise © Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 7
  • Poll 1 Does your company have a policy that enables you to bring your own laptop to work? © Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 8
  • Poll 2 If you could bring your own laptop to work, what operating system (OS) would you use? © Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 9
  • There is a price for organizations that don’t evolve with employees Employee Top Reasons “I feel isolated from my colleagues.” for Staying at a Job Top Two Box Summary 1. Relationships with co-workers 30% 27% 26% 25% 2. Relationship with manager 20% 3. Desirable working hours Percent of 15% 14% Respondents 15% 10% 4. Attractive compensation 5% 5. Attractive benefits 0% Home Field HQ Office Branch n=7,482 Office Workers Office n=507 Source: Yankee Group, 2008 Blended Lifestyle Survey—U.S. Large Enterprise © Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 10
  • Isolation breeds low productivity Rate your productivity on a scale of 1 to 100 Non-Isolated 78% Employees Recapture eight Isolated Employees 58% weeks in lost productivity 0% 15% 30% 45% 60% 75% 90% Percent Productivity Achieved Non-isolated employees are: • 87% more likely to use IM • 86% more likely to use a corporate Web portal/intranet n=507 Source: Yankee Group, 2008 Blended Lifestyle Survey—U.S. Large Enterprise © Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 11
  • The isolated employee can cost large organizations a half billion dollars a year Source: Yankee Group: Silent Killer: How Mobile Workers Sabotage Profitability © Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 12
  • The first step to solving the problem is understanding why remote employees feel isolated Remote EEs O rg • Work is a social outlet for most workers a Remote Ch niz Remote EEs an ati EEs p ge on si s al • The sense that face time is necessary to os G advance is poisonous to morale of remote workers Office Employees n • A combination of policy and technology tio Pr ac N ofe must be used to address the problem er et s nt w si lI or on a ki a ci Remote ng l Remote So EEs EEs Remote EEs Source: Yankee Group © Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 13
  • There are three types of employee connections that must be satisfied Source: Yankee Group © Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 14
  • Yankee Group’s five-factor framework for creating a remote working environment Source: Yankee Group © Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 15
  • Recommendations for effectively enabling a remote/mobile work force • Survey your work force • Segment your work force • Identify key initiatives in three key business units (HR, facilities and IT) and piggyback those initiatives to enable remote working • Make a middle management sandwich • Use management by objectives for remote workers • Technology investments should start with IM and intranet services © Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 16
  • Additional Resources • Yankee Group Research Reports: • The Workforce of Tomorrow by Josh Holbrook • Silent Killer: How Mobile Workers Sabotage Profitability by Josh Holbrook • The Future of Work by Josh Holbrook • Introducing Anywhere IT by Zeus Kerravala Download at: http://www.yankeegroup.com • Yankee Group blog: • On Snow Days and Anywhere Enterprises by Gene Signorini • Anywhere workers, unite! by Emily Green Read at: http://blogs.yankeegroup.com/ • Yankee Group webinar replay: • Enterprise in the Cloud, the Emergence of Anywhere IT presented by Sheryl Kingstone and Zeus Kerravala Listen at: http://blogs.yankeegroup.com/2009/03/25/webinar/ © Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 17
  • Thank you! Josh Holbrook, Director, jholbrook@yankeegroup.com Zeus Kerravala, Senior VP, zkerravala@yankeegroup.com Upcoming webinar: Fiber to the Home: Making That Business Model Work June 30, 2009 © Copyright 2009. Yankee Group Research, Inc. All rights reserved. The Workforce of Tomorrow May 27, 2009 Page 18