1. Become a top expert in BPM
Executive Master Class in
Business Process Management
In your company the customer is king, naturally. But is that Added value for you and your company
obvious from looking at process management? Review and
improve the processes in your organisation. As a top-level • You will finally be able to act as a process expert or to
BPM professional. manage implementation projects as a project leader.
• You will compare notes with our experts and the other
We promise you an intensive and advanced management participants representing a variety of sectors.
programme extending over one year.You will enjoy a unique • You will work on an applied in-company project, under
learning experience. We will present BPM in a context the guidance of a Vlerick professor, which will allow you
that is both academically validated and relevant for your to leave your mark during the programme.
business. As a result, you will take on real BPM challenges
with confidence and understanding. Programme design
For whom? Vlerick connects theory and practice. Theoretical concepts
and insights, techniques and practices pertaining to
• You are a Process Analyst, with an ICT or business the analysis and improvement of business processes
background. are discussed during the programme. The sessions are
• You have a minimum of three years of relevant work highly interactive (case studies, discussions, etc.) to allow
experience. you to learn not only from the faculty, but also through
• You are a Process Manager or are employed by a process the interaction and exchanges of experience between
management entity. participants.
• You are actively involved in the redesign of (part of) a
business process.
• You are an Auditor, Interim Manager or Change Manager
who is required to interpret and communicate processes.
• You are employed in a services or production
environment, in the private or public sector.
Holistic approach
" One might think that BPM is only about process
improvements ... However, what I found particularly
interesting was Vlerick’s holistic approach towards BPM,
which together with the essential concepts, is necessary
for an improved and sustainable relationship between
business and IT. “
Henk Schoenmakers – Senior Expert Innovation – ICT, Eandis

2. Module 1: Opening Seminar – BPM Fundamentals Meet your faculty
• Programme introduction, ‘tour-de-table’ At Vlerick, theory and practice go hand in
• The process-driven organisation hand. Our programmes therefore include
• Define and model a business process input from both academic speakers and
• A holistic approach to BPM practitioners. Who exactly is invited to
• From ‘as-is’ to ‘to-be’: process improvement speak? To find that out, please visit our
website, where you can also download or
Module 2: Enterprise Performance Management request a comprehensive brochure.
• Strategy mapping and balanced scorecard Prof Stijn Viaene
• Performance management Programme Director
• Management controlling: (time-driven) Activity-Based Costing
PRACTICAL INFO
Module 3: Operational Excellence
Dates and venues
• Operational performance measures 24 days
• Congestions and queuing phenomena and its impact on capacity and service April 2013 - February 2014: Ghent and
• Quality Management: Measuring, analysing, controlling and reducing process Leuven Campuses
variability
• Lean improvement tools: Six Sigma, Kaizen, Value Stream Mapping Language
English
Module 4: Process Redesign
Fee
• Enterprise Architecture & Model-driven Development (UML) € 12,345 + € 1,500 seminar costs
• SOA, TOGAF, Business Rules (excl. 21% VAT).
• Mining and discovery techniques for process improvement Module 1 and 9 are residential. Hotel costs
(B&B) for 3 nights in total are included in
Module 5: Setting Up a Process-oriented Organisation the fee.
• Growing in the process orientation of your organisation
• Roles, responsibilities and maturity
• Centre for Excellence in BPM: developing the roadmap for implementation
Module 6: Delivering Service Excellence
• Operational excellence in a service context
• Dynamic capabilities: resilient, responsive and ready
• Customer-focused BPM
Module 7: Information Systems Alignment
• Aligning Business & IT: strategy synchronisation
• IT governance & project selection
• IT intensive projects: benefits based business cases
Module 8: People and Change Management
• Self-management and teamwork
• Change management
• Dealing with resistance
Module 9: Closing Seminar - Synthesis
• State-of-the-art: international keynote speaker
• Guest lectures by management practitioners
• Programme wrap-up
Apply now!
Please see Practical Info on the following
page, or visit:
www.vlerick.com/emcbpm

3. PRACTICAL INFO
Registration Online registration: quick & easy!
Action! Register online.
Questions? Please contact:
Rian De Bruycker
Programme Advisor
T: + 32 9 210 98 84
F: + 32 9 210 97 28
rian.debruycker@vlerick.com
Reep 1
9000 Ghent, Belgium
Your certificate
If you take part in one of our programmes, you are Register online via:
entitled to a certificate from Vlerick Business School.
www.vlerick.com/mict
If you successfully complete the Advanced Management
Programme, you can join the Vlerick Alumni Network,
a worldwide network of over 16,000 alumni in more
than 100 countries. Financial benefits for you?
Cancellation • 10% discount for paying members of Vlerick Alumni
• SME portfolio: subsidies for Flemish SMEs.
Consult our cancellation conditions at: • Vlerick Social Profit Grants for organisations active in
www.vlerick.com/conditions the social profit sector.
we are here for you You’ll find more info at: www.vlerick.com/benefits
Rian De Bruycker
Programme Advisor
T: + 32 9 210 98 84
rian.debruycker@vlerick.com

4. Application form
ICT-Management &
Business Process Management
EXECUTIVE EDUCATION AND RESEARCH IN 2012-2013
ICT MANAGEMENT &
Yes, I wish to apply for the following programme(s):
BUSINESS PROCESS
MANAGEMENT
ICT Management Executive Master Class in BPM
Business Process Management Workshop Business Intelligence Workshop
Excellence in Business Process Improvement We invite for you
In addition, I wish to receive more information on the management programmes of
Vlerick Business School that I have ticked on the reverse side of this form.
ENGLISH
Name First name M F
Function
Company
Company address N° bus
Postal code City
Country
Telephone Fax
E-mail
Yes, I would like to stay up-to-date about the activities of Vlerick Business School via e-mail.
No, I do not want to receive information about the activities of Vlerick Business School via e-mail.
Home address N° bus
Postal code City
Country
Home telephone
Invoice to be addressed to:
Name First name M F
(Only fill the section below if different from company address above)
Address N° bus
Postal code City
Country
VAT n°
I am paying member of Vlerick Alumni and enjoy a 10% reduction on this programme
Date - - Signature
Please return this form BY FAX OR POST to:
Vlerick Business School, attn. Rian De Bruycker, Your contact details will be stored in a database of Vlerick Business School for
Reep 1, 9000 Ghent, Belgium, fax + 32 9 210 97 28 the purpose of keeping you updated on our activities. Pursuant to the Belgian
rian.debruycker@vlerick.com Law on privacy (Wet tot bescherming van de persoonlijke levenssfeer ten
opzichte van de verwerking van persoonsgegevens) of 8 December 1992 you
You can also apply online at are entitled to inspection and correction of data related to you as kept by
www.vlerick.com/mict Vlerick Business School.

5. THE Programmes of
vlerick BUSINESS school
I would like to receive information on the following programmes (please tick).
Please return your contacting details to us by fax, e-mail or post.
General Management Operations & Supply Chain Management
Advanced Management Programme E Project Management D
International Management Programme E Purchasing Management E
Middle Management Programme D Operational Excellence E
Young Management Programme D & E Executive Master Class in Supply Chain Management E
Accounting & Financial Management Entrepreneurship
Understanding Annual Reports D & E KMO Challenge D
Mastering Costs and Budgets D & E KMO Excellence D
Fundamentals of Financial Management D & E Entrepreneurship for Managers D
Strategic Cost Management E
Valuation of Companies E People Management & Leadership
Executive Master Class in Controllership E The People Manager D
Executive Master Class in Corporate Finance E Executive Decision Making D
Executive Master Class in Financial Analysis How to Improve Your Emotional Intelligence D
and Asset Management E Inspiring for Change D
Negotiating to Create Value D & E
Human Resource Management Self-mastery D
HRM with Impact D Bestsellers read for you D
Compensation & Benefits D
Executive Master Class in Human Resource Management D Strategy
Strategy in Action E
ICT & Business Process Management
ICT-Management D Executive Master Classes
Business Process Management Workshop D & E Executive Master Class in B-to-B Marketing and Sales E
Excellence in Business Process Improvement E Executive Master Class in Business Process Management E
Executive Master Class in Business Process Management E Executive Master Class in Controllership E
Business Intelligence Workshop E Executive Master Class in Corporate Finance E
Executive Master Class in Financial Analysis
Innovation Management and Asset Management E
Strategising for Innovation E Executive Master Class in Human Resource Management D
Entrepreneurial Innovation E Executive Master Class in Innovation & Entrepreneurship E
Corporate Innovation Management E Executive Master Class in Supply Chain Management E
Executive Master Class in Innovation & Entrepreneurship E
MBAs
Marketing & Sales Full-time MBA E
Introduction to Marketing Management D Executive MBA E
Retail & Trade Marketing D Executive MBA in Financial Services & Insurance E
Brand Management & Communication D
Product Management D Masters
Strategic Business-to-Business Marketing D Masters in Financial Management E
Executive Master Class in B2B Marketing and Sales E Masters in General Management E
Masters in Marketing Management E
D Programme in Dutch E Programme in English
More information on www.vlerick.com