Think smart, think strategicallyOperational ExcellenceUse operational excellence to differentiate yourself from Added value for you and your companyyour competitors. You willBut what does operational excellence really mean? Howdoes it add value to your organisation? And which practical • gain a coherent and integrated understanding of ‘lean’ andapproach based on today’s techniques should you follow to other concepts of operational excellence.improve your company’s impact? • be able to correctly apply the lean and operational excellence principles.This programme teaches you to think smart and strategically • master the key terminology used in Operations, suchin order to become more efficient at an operational level. as lead and cycle times, push vs. pull systems, stock management, productivity and 6 Sigma.For whom? • streamline your processes according to customer requirements.• You work in the production or services industries as a • with operational performances, you will make a positive general manager or executive. impact on the whole company.• You are a service or quality manager. • make the most of opportunities to improve, define• You are a business or process manager. improvement projects and fix priorities.• As a project manager, you have to define and implement changes.• You work as a Consultant in an environment which requires more operational excellence.Inspirational learning moments" At Computacenter, we wanted to invest more in Lean andOperational Excellence. The learning moments during theprogramme inspired me to develop a service model for ourcompany. The project assignment and the examination gaveme the opportunity to apply and refine this model.A year later, we are still using it actively to my team’s greatsatisfaction. “Jurgen Strijkers – Head of Managed Services, Computacenter
Programme design Meet your facultyYou will be amazed by our keenness for practice. Departing from well-founded • Prof Ann Vereecke is the Programmetheory, we illustrate it with practice-based examples, case studies and exercises. Director for Operational ExcellenceYou will learn not merely from the lectures given by our faculty. Draw and former President of EurOMA, theinspiration from your participating colleagues who, just like our faculty, come European Operations Managementfrom the production and services industries. Association. • Prof Robert Boute is an expertInteraction and exchanging experiences will teach you a great deal. Moreover, in Operations & Supply Chainyou will have the possibility to receive a Lean accreditation by passing an Management.examination and drawing up an implementation plan for your own company. • Prof John Bicheno is the Director of the Master Class in Lean OperationsModule 1: Fundamentals of Operational Excellence at Cardiff Business School. He is an authority in lean Operations and author• Strategic importance of operational excellence of the book ‘The Lean Toolbox’.• Mapping out the value stream • Prof Marc Lambrecht is Professor of• Lean techniques Operations Management at KU Leuven.• Lean planning• Implementation of lean: in-company visit Draw inspiration from the lectures given by guest-practitioners. They provide aModule 2: Success Factors for Operational Excellence wide array of examples in both services and production.• Managing the limiting factors• Capacity management and variability analysis PRACTICAL INFO• Quality processes• Lean in the logistics chain Dates and venues• Staff management in times of change 6 days Ghent Campus: 21, 22, 23 November 2012 Leuven Campus: 12, 13, 14 December 2012 Language English Fee € 4,975 (excl. 21% VAT). If you intend to take an examination in order to get the ‘Lean Competency’ accre itation, the d fee comes to a total of € 5,825 (excl. 21% VAT). Content partner apply now! Please see Practical Info on the followingAnn Vereecke shares her insights in operational page, or visit:excellence in an interactive way with you! www.vlerick.com/opex
Practical infoRegistration Online registration: quick & easy!Action! Register online.Questions? Please contact:Rian De BruyckerProgramme AdvisorT: + 32 9 210 98 84F: + 32 9 210 97 firstname.lastname@example.orgReep 19000 Ghent, BelgiumYour certificateIf you take part in one of our programmes, you are Register online via:entitled to a certificate from Vlerick BusinessSchool. www.vlerick.com/ supplychainprogrammesIf you successfully complete an Executive Master Class,you can join the Vlerick Alumni Network, a worldwidenetwork of over 16,000 alumni in more than 100 Financial benefits for you?countries. • 10% discount for paying members of Vlerick AlumniCancellation • SME portfolio: subsidies for Flemish SMEs. • Vlerick Social Profit Grants for organisations active inConsult our cancellation conditions at: the social profit sector.www.vlerick.com/conditions You’ll find more info at: www.vlerick.com/benefitsWe are here for you Further improve your retail expertise Rian De Bruycker Programme Advisor • Consumer Goods Conference T: + 32 9 210 98 84 This is the annual event for the Belgian Consumer email@example.com Goods sector. Find an answer to all your questions. And meet the key decision makers in the Consumer Goods sector. Everything is brought together for you in a one-day Supply Chain and Marketing track. www.vlerick.com/consumergoods • Business Process Management Workshop The BPM workshop is an interactive and practice- oriented workshop over three days. It teaches you how to apply process management techniques effectively in a real business environment. www.vlerick.com/bpmworkshop
Application formOperations & Supply Chain Management EXECUTIVE EDUCATION AND RESEARCH IN 2012-2013 OPERATIONS & SUPPLY Yes, I wish to apply for the following programme(s): CHAIN MANAGEMENT Project Management Executive Master Class in Supply Chain Management Purchasing Management Supply Chain Forum Operational Excellence Supply Chain Conference In addition, I wish to receive more information on the management programmes of Vlerick Business School that I have ticked on the reverse side of this form. ENGLISHName First name M FFunctionCompany Company address N° busPostal code City Country Telephone FaxE-mail Yes, I would like to stay up-to-date about the activities of Vlerick Business School via e-mail. No, I do not want to receive information about the activities of Vlerick Business School via e-mail.Home address N° busPostal code City Country Home telephoneInvoice to be addressed to:Name First name M F(Only fill the section below if different from company address above)Address N° busPostal code City Country VAT n° I am paying member of Vlerick Alumni and enjoy a 10% reduction on this programmeDate - - Signature Please return this form BY FAX OR POST to:Vlerick Business School, attn. Rian De Bruycker, Your contact details will be stored in a database of Vlerick Business School forReep 1, 9000 Ghent, Belgium, fax + 32 9 210 97 28 the purpose of keeping you updated on our activities. Pursuant to the Belgianrian.firstname.lastname@example.org Law on privacy (Wet tot bescherming van de persoonlijke levenssfeer ten opzichte van de verwerking van persoonsgegevens) of 8 December 1992 youYou can also apply online at are entitled to inspection and correction of data related to you as kept bywww.vlerick.com/supplychainprogrammes Vlerick Business School.
THE Programmes ofvlerick BUSINESS schoolI would like to receive information on the following programmes (please tick).Please return your contacting details to us by fax, e-mail or post.General Management Operations & Supply Chain Management Advanced Management Programme E Project Management D International Management Programme E Purchasing Management E Middle Management Programme D Operational Excellence E Young Management Programme D & E Executive Master Class in Supply Chain Management EAccounting & Financial Management Entrepreneurship Understanding Annual Reports D & E KMO Challenge D Mastering Costs and Budgets D & E KMO Excellence D Fundamentals of Financial Management D & E Entrepreneurship for Managers D Strategic Cost Management E Valuation of Companies E People Management & Leadership Executive Master Class in Controllership E The People Manager D Executive Master Class in Corporate Finance E Executive Decision Making D Executive Master Class in Financial Analysis How to Improve Your Emotional Intelligence D and Asset Management E Inspiring for Change D Negotiating to Create Value D & EHuman Resource Management Self-mastery D HRM with Impact D Bestsellers read for you D Compensation & Benefits D Executive Master Class in Human Resource Management D Strategy Strategy in Action EICT & Business Process Management ICT-Management D Executive Master Classes Business Process Management Workshop D & E Executive Master Class in B-to-B Marketing and Sales E Excellence in Business Process Improvement E Executive Master Class in Business Process Management E Executive Master Class in Business Process Management E Executive Master Class in Controllership E Business Intelligence Workshop E Executive Master Class in Corporate Finance E Executive Master Class in Financial AnalysisInnovation Management and Asset Management E Strategising for Innovation E Executive Master Class in Human Resource Management D Entrepreneurial Innovation E Executive Master Class in Innovation & Entrepreneurship E Corporate Innovation Management E Executive Master Class in Supply Chain Management E Executive Master Class in Innovation & Entrepreneurship E MBAsMarketing & Sales Full-time MBA E Introduction to Marketing Management D Executive MBA E Retail & Trade Marketing D Executive MBA in Financial Services & Insurance E Brand Management & Communication D Product Management D Masters Strategic Business-to-Business Marketing D Masters in Financial Management E Executive Master Class in B2B Marketing and Sales E Masters in General Management E Masters in Marketing Management ED Programme in Dutch E Programme in EnglishMore information on www.vlerick.com