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Plugged-In
        Design

Terri Griffith
Santa Clara Univ
#PIMBabson



               TerriGriffith

  The Plugged-In Manager

ThePluggedInManager.com
Dimensions

 Practices

  Levels

           #PIMBabson
Your Ideas Will
Get More Traction




                    #PIMBabson
Your Change Efforts Will
  Succeed More Often



                     #PIMBabson
More Success
     with the
Resources You Have


                 #PIMBabson
Plugged-In
     or

Disconnected
          #PIMBabson
s.businessinsider.com/2012-05-02/tech/31532568_1_billboard-android-apps-pebble
                                                                             #PIMBabson
Zappos Warehouse




http://www.examiner.com/article/the-zappos-approach-to-employee-meetings   #PIMBabson
#PIMBabson
Video Round




              #PIMBabson
http://www.youtube.com/watch?v=o4YvmN1hvNA



                                             #PIMBabson
Dimensions

 Practices

  Levels

           #PIMBabson
s.businessinsider.com/2012-05-02/tech/31532568_1_billboard-android-apps-pebble
                                                                             #PIMBabson
http://www.geeky-gadgets.com/twine-partners-with-pebble-smartwatch-11-05-2012/
                                                                          #PIMBabson
https://vimeo.com/41895848




                             #PIMBabson
#PIMBabson
#PIMBabson
Dimensions

 Practices

  Levels

           #PIMBabson
Stop
 Look
Listen
         #PIMBabson
#PIMBabson
http://www.flickr.com/photos/4
6259794@N02/6296984273/size
s/m/in/photostream/
                                 #PIMBabson
“The fabled secret formula for Coca-Cola was
changed, adopting a formula preferred in taste
tests of nearly 200,000 consumers. What these
tests didn't show, of course, was the bond
consumers felt with their Coca-Cola --
something they didn't want anyone, including
The Coca-Cola Company, tampering with.”
http://www.thecoca-colacompany.com/heritage/cokelore_newcoke.html




                                                                    #PIMBabson
Mixing

         #PIMBabson
Some rights reserved by advencap
                   #PIMBabson
#PIMBabson
http://www.deliveringhappiness.com/about-us/   #PIMBabson
Sharing

          #PIMBabson
Getting Other People On Board
  Playing by the Same Rules
          Helping




                          #PIMBabson
http://www.zapposinsights.com/


                                 #PIMBabson
“We recently ran a contest through Zoopa,
the world’s largest source of user-
generated advertising, back in October to
find our newest holiday TV ad. The winner
was “Something for Everyone” by Tim
Merlau.”


http://blogs.zappos.com/taxonomy/term/22264   #PIMBabson
http://www.youtube.com/watch?v=vzGZ4CvDVC   #PIMBabson
Dimensions

 Practices

  Levels

           #PIMBabson
#PIMBabson
Intuit Innovation Catalysts




                              #PIMBabson
http://terrigriffith.com/speaking-workshops

                                                                            #PIMBabson
http://network.intuit.com/2011/08/18/making-the-leap-from-experiment-to-new-business/
Intuit Lean Startup World Tour




                                 #PIMBabson
Traction

Change

 Pace

         #PIMBabson
12booksgroup.com




              #PIMBabson
TerriGriffith.com

ThePluggedInManager.com




              TerriGriffith



                              #PIMBabson
#PIMBabson
http://www.flickr.com/photos/techcocktail/5536179581/sizes/m/in/photostream/
                                                                               #PIMBabson
http://www.deliverin
ghappiness.com/joint
hemovement/
                       #PIMBabson
https://intuitlabs.com/   #PIMBabson

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Plugged-In Design for Babson Fast Track MBA

Editor's Notes

  1. It’s about how we mix together people, technology, and organizational process 3 Dimensions - PTO3 Practices3 Levels
  2. It’s about how we mix together people, technology, and organizational process 3 Dimensions - PTO3 Practices3 Levels
  3. My contention is that if you keep these 3 dimensions in mind, increase your use of the 3 practices, and expand to at least 3 levels of your organization… Your…
  4. But let’s get warmed up.
  5. Pebble watch – greatest funding event to date on Kickstarter – over 10M and two of the 85Korders are mine
  6. How about the experience you have with Zappos, the #1 rated on-line retailerMoved away from drop shipping as they realized that their entire strategy should be built around Wow! Customer service.Eventually this led to them running their own fulfillment center right next to UPS in Kentucky – It’s all about reliability and speed.Random storage of items on human-sized racks – random so people can quickly differentiate the product they are looking for as they reach the location.Each item is individually marked with a license plate number so it can be tracked as it goes and and if it comes back.Employee excursions from HQ to the Fulfillment center are vice versa
  7. Intuit
  8. People – want a Dick Tracy watchTechnology – e ink connection to an iphoneThe organization power of crowdfunding
  9. People – want a Dick Tracy watchTechnology – e ink connection to an iphoneThe organization power of crowdfunding
  10. People – want a Dick Tracy watchTechnology – e ink connection to an iphoneThe organization power of crowdfunding
  11. People – want a Dick Tracy watchTechnology – e ink connection to an iphoneThe organization power of crowdfunding
  12. It’s a platform approach – and why I brought a copy of Phil’s book as a give away
  13. You’re already doing the first one – you’ve stopped and shown up here.
  14. You’re already doing the first one – you’ve stopped and shown up here. Stop-look-listen = recognitionLooking and Listening – think After Action Review – plan to stop and consider your options across each of the three dimensions. Make it a standard practice rather than a “post mortem”
  15. Think of mixing as negotiating and you’ll get most of the idea. You have stakeholders, you have issues, and you have outcomes – if you put a product or service together in a way that would get agreement in a negotiation I expect you’ll have success.… or think about it like a chocolate chip cookie
  16. Just like these ingredients on their own don’t make a chocolate chip cookiehttp://www.flickr.com/photos/14657061@N00/5606687561/sizes/m/in/photostream/
  17. Sharing is basically about getting other people on board, playing by the same rules, helping
  18. Sharing with us and with vendors
  19. You also have to mix across levels
  20. Intuit
  21. At the highest level they have a call for innovation. This was a shift that happened after a doldrums period where they new products and features had slowed down.The question became to inspire innovation across this global company.10% unstructured time was part of it.Adding technology tools like Brainstorm was another.Innovation Catalysts as a job role was yet another. They are thoughtfulThey mixThey share…and they have supporting structures and connect points at all levels.
  22. More traction from the resources you have, better change design & management, faster pace overall
  23. Call to action: I'd love you to read the book, I'd love you to review the book, I'd love you to subscribe to the blog, but more importantly I hope you will use and share these ideas to leverage your business.The research behind the book continues. If you have an organization that you think could benefit from these ideas and would like to participate in the on-going research…. Please… let me know. We are at the stage of doing another round of validation.
  24. Intuit