Rather than define them in words, let define them through a game
The joy of something like an iPhone
Many people say that the great success of Apple is do to the tight integration of their hardware and services and how they work with, rather than against us.
https://www.flickr.com/photos/janitors/15524881120
30” tube – Proponents of traditional MRI say that claustrophobia related to the size of the tube in “not a big deal” even though enough concerns were voiced by patients to prompt the creation of open-sided MRIs. At least at the time, around 1995 there were performance differences – a technology dimension – but these could be traded-off against physical size and feelings.
30” tube – Proponents of traditional MRI say that claustrophobia related to the size of the tube in “not a big deal” even though enough concerns were voiced by patients to prompt the creation of open-sided MRIs. At least at the time, around 1995 there were performance differences – a technology dimension – but these could be traded-off against physical size and feelings.
My own book,
Plugged-In is about how we mix together people, technology, and organizational process
3 Dimensions – PTO – some of you may know this as sociotechnical systems design
3 Practices
3 Levels
No single technology tool can be a success, no single organizational practice change can be a success. We need to design our work as systems.
We’ve known this since the 1950s if not before.
Some
No Silver (Magic Bullets)
The interviews and research I’ve done suggest that there are three practices that plugged-in managers follow:
Stop-Look-Listen: Be reflective about your needs and options, then listen to feedback as you take your first steps.
Mixing: Create an alignment of people, technology tools, and organizational process that works for the given situation.
Sharing: Practicing plugged-in management in public through modeling, being explicit about your methods, mentoring others as they try the plugged-in approach on their own.
30” tube – Proponents of traditional MRI say that claustrophobia related to the size of the tube in “not a big deal” even though enough concerns were voiced by patients to prompt the creation of open-sided MRIs. At least at the time, around 1995 there were performance differences – a technology dimension – but these could be traded-off against physical size and feelings.
30” tube – Proponents of traditional MRI say that claustrophobia related to the size of the tube in “not a big deal” even though enough concerns were voiced by patients to prompt the creation of open-sided MRIs. At least at the time, around 1995 there were performance differences – a technology dimension – but these could be traded-off against physical size and feelings.
Some individual contributors, teams, and organizations – just get that silver bullets won’t work – they are plugged-in. A couple of examples:
If you address all three dimensions and follow three simple practices – your work, your team, and your organizations will benefit.
Stop-look-listen = recognition
If you address all three dimensions and follow three simple practices – your work, your team, and your organizations will benefit.
Just like these ingredients on their own don’t make a chocolate chip cookie
http://www.flickr.com/photos/14657061@N00/5606687561/sizes/m/in/photostream/
The joy of something like an iPhone
Many people say that the great success of Apple is do to the tight integration of their hardware and services and how they work with, rather than against us.
https://www.flickr.com/photos/janitors/15524881120
Keith Glynn & Tony Hsieh
Moved away from drop shipping as they realized that their entire strategy should be built around Wow! Customer service.
Eventually this led to them running their own fulfillment center right next to UPS in Kentucky –
It’s all about reliability and speed.
Random storage of items on human-sized racks – random so people can quickly differentiate the product they are looking for as they reach the location.
Each item is individually marked with a license plate number so it can be tracked as it goes and and if it comes back.
Employee excursions from HQ to the Fulfillment center are vice versa
Moved away from drop shipping as they realized that their entire strategy should be built around Wow! Customer service.
Eventually this led to them running their own fulfillment center right next to UPS in Kentucky –
It’s all about reliability and speed.
Random storage of items on human-sized racks – random so people can quickly differentiate the product they are looking for as they reach the location.
Each item is individually marked with a license plate number so it can be tracked as it goes and and if it comes back.
Employee excursions from HQ to the Fulfillment center are vice versa
Zappos.com Amazon.com LL Bean Overstock.com Lands’ End
National Retail Federation
Nurse Judy and the Cardiac critical care team
Scheduled bi-pass
4-6 hours
Went on a field trip to see about bringing care to the patient
Changed the technology, the training, and the shifts, expected that this would be better for patient & family
CNO Kim Williams
Dr. Brevig
Think about how many blood pressure checks and hospital meals their patients avoid
If you address all three dimensions and follow three simple practices – your work, your team, and your organizations will benefit.
Sharing
3 Dimensions, 3 practices
3 Dimensions, 3 practices
Call to action: I'd love you to read the book, I'd love you to review the book, I'd love you to subscribe to the blog, but more importantly I hope you will use and share these ideas to leverage what we do here.
