Stratus provides customized customer experience management solutions using a multichannel approach. They offer services including social media management, voice support, chat, email, and CRM integration using US-based customer experience professionals. Stratus has over 20 years of experience in the industry and serves clients across various sectors.

1. We’re the
Customer Experience
Management Professionals

2. Expand Your Reach. Increase Your ROI.
Stratus provides customized solutions for connected businesses
who need to engage customers and comprehend data beyond the
traditional call center.
Our customer experience professionals become your brand advocates with real-time
multi-channel engagement tools.
Industries we serve
• Communications
• Healthcare
• Direct Response
• Hospitality
• Education
• Retail
• Financial Services
• eCommerce
• CRM

3. Multichannel Contact Center
O
ur multichannel apporach enables you to
meet your customer where they choose.
We provide custom solutions from high-
touch call center services to social media
managed services for the same hourly rate.
Our products and services include:
Community Social Engage CRM Chat Email Voice

4. Customer Experience Management
Our services focus on generating new revenue and building loyal
customers.

5. Engage Social Media Suite
Our proprietary social monitoring and analytics suite connects our
clients to their customer’s online conversations in real-time.
Our technology enables you to:
• Monitor web forums, review and rating sites, blogs, traditional news sources,
and social networks
• Evaluate brand and product sentiment based on what audiences are doing,
saying, and sharing online
• Analyze customer behavior and purchase decision processes, helping to build
effective strategies across all levels of your organization
• Engage audiences at their point of need

6. Social Media Management Services
Transform the contact center experience by activating our
representatives to provide real-time services.
Our social media services include:
• Brand monitoring
• Reputation management
• Support community moderation
• Real-time customer care
• Lead generation and acquisition
• Corporate compliance and governance
• CRM integration
• Analytics insights
• Mention response and engagement

7. Voice
With over 20 years of experience, our US based contact centers
provide 24/7 access to Multilingual customer experience professionals
and high touch voice services.
Our voice services include:
• Full service call center
• Multilingual: over 181 languages
• Inbound capabilities
• Outbound capabilities
• IVR
• Click to call
• VOIP
• CRM integration
• Custom reporting
• US-based customer experience professionals

8. Chat
Reduce call volume, provide real-time support and convert web
traffic into customers with live chat.
Our chat services include:
• Live customer support
• eCommerce sales assistance
• Customer website integration
• CRM helpdesk integration
• Unobtrusive user experience
• Full text transcripts

9. Email
Email is the mainstream. Our email response is immediate
and guaranteed to assure customers that their need has been
acknowledged and service is only a few moments away.
Our email services include:
• Set, manage and track customer experiences
• Automate service processes
• Pre-empt customer inquires
• CRM helpdesk integration

10. CRM
Get closer to your customers, clients or sales prospects.
Organize, automate and synchronize business operations across
your organization.
• Develop, track and measure customer relationships on a personal level
• Track inbound / outbound sales activities
• Integrate with social, chat, and email services
• Custom reporting
• Integration with legacy systems

11. Security Confidentiality
Platform Disaster Recovery Plan Awareness
Redundancy • Backup power via UPS and generators
• Internet connection delivered through multiple
• Telephone Carriers Tier 1 providers
• Internet Providers • Data Storage back-up regularly, full and incre-
• Hardware Components mental backups with two data centers
• Software Servers • Firewalls, antivirus and IT sercurity policies
• Least Cost Routing
Payment Card Industry Compliant
Cloud Hosted IVR
All Agents Security Clearance Certified
Customer Proprietary Network
CPNI Compliant Restricted Access to operational areas

12. US Based
Headquartered in Jacksonville, FL with US-based facilities in Atlanta,
Dallas, Fort Lauderdale, with multi-lingual contact center operations
in San Antonio.
Stratus Contact Center Ft. Lauderdale Office
8401 Datapoint, Suite 1000 3230 West Commercial Blvd., Suite 360
San Antonio, TX 78229 USA Oakland Park, FL 33309 USA
Corporate HQ Dallas Office
5000 Sawgrass Village Circle, Suite 30 14180 Dallas Parkway, Suite 300
Ponte Vedra Beach, FL 32082 USA Dallas, TX 75254 USA

13. Experience Matters
We have more than 20 years of success in enabling companies
to provide customizable contact center solutions and emerging
technologies to meet the rapidly changing needs of customers.
Our clients include

14. Why Stratus?
Expand Your Reach. Increase Your ROI.
Greet your Customers where they choose.
Stratus use the right blend of technology and professionalism to amplify your
core commitment to creating better experience for your customers.
.
Let us help design a custom program to extend your reach beyond traditional call
center with measurable increase in your return on investment.
• Measurable Return on Investment
• Over 20 Years of Experience
• Domestic Contact Center
• Proprietary Social Media Monitoring, Engagement and Analytics Suite
• Multilingual customer experience professionals

15. Thank You
Eric Sherman, VP Business Development
Office: 954.796.4900
Mobile: 954.684.7777
eric.sherman@emailstratus.com
Stratus Contact Solutions
10881 NW 67th Place
Parkland, FL 33076