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Service science progress and directions 20100620

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Provides and overview of IBM University Programs, as well as an update on applying service science (an emerging discipline) to holistic service systems, like cities, universities, and resort hotels - ...

Provides and overview of IBM University Programs, as well as an update on applying service science (an emerging discipline) to holistic service systems, like cities, universities, and resort hotels - that have to deal with transportation, water, food, energy, communications, buildings, retail, finance, health, education, and governance-security-development-rights

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