This document discusses progress and directions in service science research. It outlines several "mega-topics" for IT-enabled service research including super-colleague applications, intelligent home health systems, manufacturing/agriculture service systems, and crowd-sourced city service systems. It also discusses holistic service systems research focusing on smart cities with universities at their core. The document provides an overview of IBM's university programs and outlines a framework for advancing service science through interdisciplinary research.
Service science progress and directions 20100620ISSIP
Provides and overview of IBM University Programs, as well as an update on applying service science (an emerging discipline) to holistic service systems, like cities, universities, and resort hotels - that have to deal with transportation, water, food, energy, communications, buildings, retail, finance, health, education, and governance-security-development-rights
Service science progress and directions 20100620ISSIP
Provides and overview of IBM University Programs, as well as an update on applying service science (an emerging discipline) to holistic service systems, like cities, universities, and resort hotels - that have to deal with transportation, water, food, energy, communications, buildings, retail, finance, health, education, and governance-security-development-rights
an introduction to service science that provides the basics of: service system thinking, service system dynamics, service system re-design examples, and tries to answer the "why questions" - end notes include the birth of service science, discussion of advanced manufacturing, outsourcing, sustainability, as well as ways to learn more about service science
Energy & holistic service systems 20110804 v3ISSIP
PICMET 20 talk in Portland Oregon on August 4th 2011 - discussing energy and buildings and holistic service systems that delivery whole service to the people in them...
an introduction to service science that provides the basics of: service system thinking, service system dynamics, service system re-design examples, and tries to answer the "why questions" - end notes include the birth of service science, discussion of advanced manufacturing, outsourcing, sustainability, as well as ways to learn more about service science
Energy & holistic service systems 20110804 v3ISSIP
PICMET 20 talk in Portland Oregon on August 4th 2011 - discussing energy and buildings and holistic service systems that delivery whole service to the people in them...
Brno-IESS 20240206 v10 service science ai.pptxISSIP
It my pleasure to be with you all today – thanks to my host for the opportunity to speak with you all today.
Host: Leonard Walletzky <qwalletz@fi.muni.cz> (https://www.linkedin.com/in/leonardwalletzky/) +420 549 49 7690
Google Scholar: https://scholar.google.com/citations?user=aUvbsmwAAAAJ&hl=cs
Katrina Motkova (https://www.linkedin.com/in/kateřina-moťková-mba-a964a3175/en/?originalSubdomain=cz)
Speaker: Jim Spohrer <spohrer@gmail.com> (https://www.linkedin.com/in/spohrer/) +1-408-829-3112
IoTWorld Presentation by Accenture at DLA Piper DinnerMark Radcliffe
An overview of the opportunities for the Industrial Internet by Dadong Wan who helped wirte the World Economic Forum Report on the Industrial Internet.
It my pleasure to be with you all today – thanks to my host for the opportunity to speak with you all today.
Host: Leonard Walletzky <qwalletz@fi.muni.cz> (https://www.linkedin.com/in/leonardwalletzky/) +420 549 49 7690
Google Scholar: https://scholar.google.com/citations?user=aUvbsmwAAAAJ&hl=cs
Katrina Motkova (https://www.linkedin.com/in/kateřina-moťková-mba-a964a3175/en/?originalSubdomain=cz)
Speaker: Jim Spohrer <spohrer@gmail.com> (https://www.linkedin.com/in/spohrer/) +1-408-829-3112
I am Jim Spohrer, a retired Apple and IBM Executive, and currently a UIDP Senior Fellow, on the Board of Directors of ISSIP and ServCollab.
I am retired, meaning my primary activities are family-oriented – families are the oldest and most important type of service systems
I volunteer to help non-profits, mentor students, professionals, and retiree (some in retirement communities where the average age is 85) on AI & service science
My hobbies are hiking, reading, programming, and building my AI digital twin and humanoid robots for maintaining farms and farming equipment.
My hobbies are also trying to understand as much as I can about the system called the universe and mult-verse, and robots to rapidly rebuild civilization including themselves from scratch.
2001 - Nonzero: The Logic of Human Desitiny (Wright) - https://en.wikipedia.org/wiki/Nonzero:_The_Logic_of_Human_Destiny
2015 - Geek Heresy: Rescuing Social Change from the Cult of Technology - https://www.amazon.com/Geek-Heresy-Rescuing-Social-Technology/dp/161039528X
2021 - Humankind: A Hopeful History (Bregman) - https://en.wikipedia.org/wiki/Humankind:_A_Hopeful_History
Humankind - https://www.amazon.com/Humankind-Hopeful-History-Rutger-Bregman/dp/0316418536
Humankind Book Review - https://service-science.info/archives/5654
2022 - Service in the AI Era: Science, Logic, and Architecture Perspectives (2022) by Spohrer, Maglio, Vargo, Warg - https://www.amazon.com/Service-AI-Era-Architecture-Perspectives/dp/1637423039
2023 - Design for a Better World: Meaningful, Sustainable, Humanity-Centered (2023) by Don Norman - https://www.amazon.com/Design-Better-World-Meaningful-Sustainable/dp/0262047950/
Services and enterprises: a happy marriageRezonance
Présentation du Prof. Dimitri Konstantas du Département des Systèmes d'information et Vice-Doyen de la Faculté des Sciences Economiques
et Sociales de l’Université de Genève sur le thème de la science des services lors du First Rezonance du 9 décembre à l'Université de Genève
AI and Education 20240327 v16 for Northeastern.pptxISSIP
Prof. Mark L. Miller (https://www.linkedin.com/in/mlmiller751/), Northeastern University, class on AI and Education
Speaker: Jim Spohrer (https://www.linkedin.com/in/spohrer/)
===
Speaker: Dr. Jim Spohrer, retired Apple and IBM executive, currently Board of Directors for ISSIP.org (International Society of Service Innovation Professionals).
Title: AI and Education: A Historical Perspective and Possible Future Directions
Abstract: This talk will briefly survey my 50 years working in the area of AI & Education. At MIT (1974- 1978), MIT's summer EXPLO schools for AI and entrepreneurship classes. At Verbex (1978-1982), speech recognition, language models, early generative AI. At Yale (1982-1989), MARCEL, a generate- test-and-debug architecture and student model of programming bugs. At Apple (1989-1998), from content (SK8) to community (EOE) to context (WorldBoard). At IBM (1999 - 2021), service science and open source AI. At ISSIP (2021-present), generative AI and digital twins.
Bio:Jim’s Bio (142 words):
Jim Spohrer is a student of service science and open-source, trusted AI. He is a retired industry executive (Apple, IBM), who is a member of the Board of Directors of the non-profit International Society of Service Innovation Professionals (ISSIP). At IBM, he served as Director for Open Source AI/Data, Global University Programs, IBM Almaden Service Research, and CTO IBM Venture Capital Relations Group. At Apple, he achieved Distinguished Engineer Scientist Technologist (DEST) for authoring and learning platforms. After MIT (BS/Physics), he developed speech recognition systems at Verbex (Exxon), then Yale (PhD/Computer Science AI). With over ninety publications and nine patents, awards include AMA ServSIG Christopher Lovelock Career Contributions to the Service Discipline, Evert Gummesson Service Research, Vargo-Lusch Service-Dominant Logic, Daniel Berg Service Systems, and PICMET Fellow for advancing service science. In 2021, Jim was appointed a UIDP Senior Fellow (University-Industry Demonstration Partnership).
Readings:Apple's ATG Authoring Tools:
URL: https://dl.acm.org/doi/pdf/10.1145/279044.279173 Blog: WorldBoard
URL: https://service-science.info/archives/2060 Blog: Reflecting on Generative AI and Digital Twins
URL: https://service-science.info/archives/6521 Book: Service in the AI Era
Attached: Pages 46-54.Video: Speech Recognition (History)
URL: https://youtu.be/G9z4VAsw_kw
Thanks, -Jim
--Jim Spohrer, PhDBoard of Directors, ISSIP (International Society of Service Innovation Professionals) Board of Directors, ServCollab ("Serving Humanity Through Collaboration")Senior Fellow, UIDP ("Strengthening University-Industry Partnerships")Retired Industry Executive (Apple, IBM)
March 20, 2024
Host Ganesan Narayanasamy (https://www.linkedin.com/in/ganesannarayanasamy/)
Uploaded here:
===
Event 20230320
https://www.linkedin.com/posts/ganesannarayanasamy_productnation-semiconductorproductnation-activity-7174119132114620418-jvpx
Themed Shaping a Sustainable $1 Trillion Era, semicondynamics.org 2024 will gather industry experts on March 20th at Milpitas, California , for insights into the latest trends and innovations Accelerating AI with Semiconductor RTL Front end services and workforce development. The event will feature keynotes from the Semiconductor ecosystem, academia and Industries.
March 20, 2024
Host Ganesan Narayanasamy (https://www.linkedin.com/in/ganesannarayanasamy/)
Uploaded here:
===
Event 20230320
https://www.linkedin.com/posts/ganesannarayanasamy_productnation-semiconductorproductnation-activity-7174119132114620418-jvpx
Themed Shaping a Sustainable $1 Trillion Era, semicondynamics.org 2024 will gather industry experts on March 20th at Milpitas, California , for insights into the latest trends and innovations Accelerating AI with Semiconductor RTL Front end services and workforce development. The event will feature keynotes from the Semiconductor ecosystem, academia and Industries.
It my pleasure to be with you all today – thanks to my host for the opportunity to speak with you all today.
Host: Leonard Walletzky <qwalletz@fi.muni.cz> (https://www.linkedin.com/in/leonardwalletzky/) +420 549 49 7690
Google Scholar: https://scholar.google.com/citations?user=aUvbsmwAAAAJ&hl=cs
Katrina Motkova (https://www.linkedin.com/in/kateřina-moťková-mba-a964a3175/en/?originalSubdomain=cz)
Speaker: Jim Spohrer <spohrer@gmail.com> (https://www.linkedin.com/in/spohrer/) +1-408-829-3112
I am Jim Spohrer, a retired Apple and IBM Executive, and currently a UIDP Senior Fellow, on the Board of Directors of ISSIP and ServCollab.
I am retired, meaning my primary activities are family-oriented – families are the oldest and most important type of service systems
I volunteer to help non-profits, mentor students, professionals, and retiree (some in retirement communities where the average age is 85) on AI & service science
My hobbies are hiking, reading, programming, and building my AI digital twin and humanoid robots for maintaining farms and farming equipment.
My hobbies are also trying to understand as much as I can about the system called the universe and mult-verse, and robots to rapidly rebuild civilization including themselves from scratch.
2001 - Nonzero: The Logic of Human Desitiny (Wright) - https://en.wikipedia.org/wiki/Nonzero:_The_Logic_of_Human_Destiny
2015 - Geek Heresy: Rescuing Social Change from the Cult of Technology - https://www.amazon.com/Geek-Heresy-Rescuing-Social-Technology/dp/161039528X
2021 - Humankind: A Hopeful History (Bregman) - https://en.wikipedia.org/wiki/Humankind:_A_Hopeful_History
Humankind - https://www.amazon.com/Humankind-Hopeful-History-Rutger-Bregman/dp/0316418536
Humankind Book Review - https://service-science.info/archives/5654
2022 - Service in the AI Era: Science, Logic, and Architecture Perspectives (2022) by Spohrer, Maglio, Vargo, Warg - https://www.amazon.com/Service-AI-Era-Architecture-Perspectives/dp/1637423039
2023 - Design for a Better World: Meaningful, Sustainable, Humanity-Centered (2023) by Don Norman - https://www.amazon.com/Design-Better-World-Meaningful-Sustainable/dp/0262047950/
20240104 HICSS Panel on AI and Legal Ethical 20240103 v7.pptxISSIP
20240103 HICSS Panel
Ethical and legal implications raised by Generative AI and Augmented Reality in the workplace.
Souren Paul - https://www.linkedin.com/in/souren-paul-a3bbaa5/
Event: https://kmeducationhub.de/hawaii-international-conference-on-system-sciences-hicss/
Congratulations to the organizers of the “Symposium for Celebrating 40 Years of Bayesian Learning in Speech and Language Processing” and to Prof. Chin-Hui Lee of Georgia Tech the Honorary Chair of the Symposium.
Thanks to Huck Yang (Amazon) for the invitation to record this short message.
Huck Yang
URL: https://www.linkedin.com/in/huckyang/
Event: https://bayesian40.github.io
Recording:
Slides:
URL: https://professionalschool.eitdigital.eu/generative-ai-essentials
Course on Generative Al
Description:
Generative AI is a world-changing power tool that is getting better by the day. So now is the time to get truly inspired, climb up the learning curve, and unleash more of your creative potential.
Learning Topics:
* Inspiration: What is Generative AI in the context of AI's history, present, and future
* Climbing Up: Ways to accelerate your learning trajectory
* Unleashing Creativity: Ways to stay future-ready in the AI era
What You'll Take Away:
By the end of this session, you'll understand the importance of upskilling with today's generative AI tools to get more work done, both faster and at higher quality, as well as some pitfalls to avoid, all within the broader context of the past, present, and future of Artificial Intelligence (AI) and Intelligence Augmentation (IA).
Learning Topics
Inspiration: What is Generative AI in the context of AI's history, present, and future.
Climbing Up: Ways to accelerate your learning trajectory.
Unleashing Creativity: Ways to stay future-ready in the AI era.
Deep dive into ChatGPT's features.
Techniques for basic and advanced prompting and real-world applications.
Spohrer Open Innovation Reflections 20230911 v2.pptxISSIP
September 11, 2023
Berkeley Innovation Forum
Open Innovation Journey
Henry Chesbrough, Solomon Darwin, Jim Spohrer
https://corporateinnovation.berkeley.edu/wp-content/uploads/2023/07/BIF-Fall2023-7.28.23.pdf
Pre-Event: Monday, September 11, 2023 at The CITRIS Innovation Hub
UC Berkeley, 330 Sutardja Dai Hall, MC 1764
7:45pm - 8:30pm
8:45pm
Fireside Chat: The Open Innovation Journey - Moderated by Henry Chesbrough
Henry Chesbrough
Faculty Director, Garwood Center for Corporate Innovation, UC Berkeley
Olga Diamandis
Former Disney, Smuckers, Mattel, P&G Executive
Jim Spohrer
Former Exec: IBM, Distinguished Scientist at Apple, Director of IBM AI
Nitin Narkhede
General Manager, Emerging Technologies and Innovation, Wipro
Bus pick-up to Hotel Shattuck Plaza
Henry Chesbrough is a professor at the Haas Business School, UC Berkeley, and faculty director of the Garwood Center for Corporate Innovation. An internationally acclaimed author, Dr. Chesbrough’s Open Innovation concept was first introduced in his award-winning book, Open Innovation: The New Imperative for Creating and Profiting from Technology (2003). When he coined the term Open Innovation, he defined an approach that companies around the globe now use to innovate. Today, Chesbrough works directly with companies through Garwood’s programs to apply the principles of Open Innovation, and he continues to refine our understanding through his research and books.
Olga Diamandis is the senior manager at TE Connectivity. Previously, she served as principal technical architect at the Walt Disney Company. She also worked as principal scientst of innovation & knowledge management at The J.M. Smucker Company. Before that, she served as senior manager of Open Innovation at Mattel. She also has experience as a manager of global business development at Procter & Gamble, alongside a previous managerial role at Nestle.
Jim Spohrer previously served as IBM Director of Cognitive OpenTech - which includes open source AI/ML/DL - as well as director of IBM’s deep question-answering system Watson. Prior to that, he worked as a Distinguished Scientist in Learning Research at Apple Computer, Inc. where he developed SK8, Educational Object Economy - an open source learning object community - as well as WorldBoard which served as a vision for Planetary Augmented Reality system.
Nitin Narkhede is General Manager of Emerging Technologies and Innovation at Wipro Technologies. He is responsible for the development of new services and solutions based on emerging trends and technologies at Wipro. Nitin has been in the forefront of a number of technology and business model transitions during his 20 years of work at Wipro. Prior to his current assignment, he managed Wipro’s e-Business Solutions Practice in the Americas. Nitin has over 23 years of experience in the technology industry spanning IT strategy and planning, information systems and software product development, technology strategy and innovation management.
Host:
Bart Raynaud - https://www.linkedin.com/in/bart-raynaud-160a0318/
Title: AI: Past, Present, and Future
Abstract: In 1956, the term "Artificial Intelligence" was coined for a workshop at Dartmouth. Since then there has been waxing and waning enthusiasm and investment, so called "AI Winters" after hype, did not live up to reality. In late 2022, with the release of ChatGPT, and over 100 million users in just 60 days, there is a new wave of hype, investment, excitement, and increased fears of AI use by 'bad actors' for misinformation and other harms to society. What are the future trajectories as this technology is tamed and becomes routine? Are we about to enter a 'golden age' of service in business and society, as technology comes to the service sector, as it came to agriculture and manufacturing in the past?
Bio: Jim Spohrer is a retired industry executive (Apple, IBM). In the 1970's, after graduating MIT with a degree in physics, he worked at an AI startup doing speech recognition with mathematical models. In the 1980's, after completing his PhD in Computer Science/AI & Cognitive Science at Yale, he moved to California to join Apple and work on AI for Education. In the late 1990's, he joined IBM as CTO of the Venture Capital Relations group during the internet investment boom, and later started IBM Research's service research area, led IBM Global University Programs, and led IBM's open source AI efforts. Jim's most recent co-authored book, "Service in the AI Era" was published in late 2022.
Talk at SRI for Post Industrial Forum
June 28, 2023 5pm-8pm
https://post-industrial.institute/forum/
Frode Odegard invitation
https://www.linkedin.com/in/odegard/
Global Advanced Management Program
All India Management Association
Program Director: Professor Solomon Darwin, UC Berkeley
Expanding Markets by Leveraging Emerging Technologies
Agenda: June 25 – July 01, 2023
Service Research, Innovation, and (Safe) Practice in the Humanity-Centered AI Era
EMAC - https://www.emac-online.org/interest-groups/emac-special-interest-groups
EMAC SIG Service Marketing - https://www.linkedin.com/company/emac-sig-service-marketing/
Service Marketing Seminar - https://sites.google.com/view/service-marketing-seminar/startseite
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
GridMate - End to end testing is a critical piece to ensure quality and avoid...ThomasParaiso2
End to end testing is a critical piece to ensure quality and avoid regressions. In this session, we share our journey building an E2E testing pipeline for GridMate components (LWC and Aura) using Cypress, JSForce, FakerJS…
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024Neo4j
Neha Bajwa, Vice President of Product Marketing, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
4. IBM UP & “5 R’s” 1. Research Awards focus on grand challenge problems and big bets https://www.ibm.com/developerworks/university/research 2. Readiness Access to IBM tools, methods, and course materials to develop skills https://www.ibm.com/developerworks/university/academicinitiative 3. Recruiting Internships and full-time positions working to build a smarter planet http://www.ibm.com/jobs 4. Revenue Public-private partnerships build great universities and strengthen regions http://www.ibm.com/services/us/gbs/bus/html/bcs_education.html 5. Responsibility Community service provides access to expertise/resources http://www.ibm.com/ibm/ibmgives/
6. What improves Quality-of-Life? Service System Innovations 20/10/10 A. Systems that focus on flow of things that humans need (~15%*) 1. Transportation & supply chain 2. Water & waste recycling/Climate & Environment 3. Food & products manufacturing 4. Energy & electricity grid/Clean Tech 5. Information and Communication Technologies (ICT access) B. Systems that focus on human activity and development (~70%*) 6. Buildings & construction (smart spaces) (5%*) 7. Retail & hospitality/Media & entertainment/Tourism & sports (23%*) 8. Banking & finance/Business & consulting (wealthy) (21%*) 9. Healthcare & family life (healthy) (10%*) 10. Education & work life/Professions & entrepreneurship (wise) (9%*) C. Systems that focus on human governance - security and opportunity (~15%*) 11. Cities & security for families and professionals, non-profits (property tax) 12. States/regions & commercial development opportunities/investments (sales tax) 13. Nations/NGOs & citizens rights/rules/incentives/policies/laws (income tax) 2/7/4 * = US Labor % in 2009. 2/1/1 7/6/1 1/1/0 5/17/27 1/0/2 24/24/1 2/20/24 7/10/3 5/2/2 3/3/1 0/0/0 0/19/0 1/2/2 Quality of Life = Quality of Service + Quality of Jobs + Quality of Investment-Opportunities “61 Service Design 2010 (Japan) / 75 Service Marketing 2010 (Portugal)/78 Service-Oriented Computing 2010 (US)”
8. US National Academy of Engineering Grand Challenges A. Systems that focus on flow of things humans need 1. Transportation & Supply Chain Restore and enhance urban infrastructure 2. Water & Waste/Climate & Green tech Provide access to clear water 3. Food & Products Manager nitrogen cycle 4. Energy & Electricity Make solar energy economical Provide energy from fusion Develop carbon sequestration methods 5. Information & Communication Technology Enhance virtual reality Secure cyberspace Reverse engineer the brain B. Systems that focus on human activity & development 6. Buildings & Construction (smart spaces) Restore and enhance urban infrastructure 7. Retail & Hospitality/Media & Entertainment (tourism) Enhance virtual reality 8. Banking & Finance/Business & Consulting 9. Healthcare & Family Life Advance health informatics Engineer better medicines Reverse engineer the brain 10. Education & Work Life/Jobs & Entrepreneurship Advance personalized learning Engineer the tools of scientific discovery C. Systems that focus on human governance 11. City & Security Restore and improve urban infrastructure Secure cyberspace Prevent nuclear terror 12. State/Region & Development 13. Nation & Rights
9.
10. Many team-oriented service projects completed (resume: outcomes, accomplishments & awards) Many disciplines (13) (understanding & communications) Many systems (13) (understanding & communications) Deep in one discipline (analytic thinking & problem solving) Deep in one system (analytic thinking & problem solving) Skills for 21st Century: T-Shaped Innovators Ready for T-eamwork SSME(D) = Service Science Management Engineering (and Design)
11. Systems that focus on flows of things Systems that govern Systems that support people’s activities transportation & supply chain healthcare & family retail & hospitality ICT & cloud city secure food & products education &work state scale nation laws energy & electricity water & waste building & construction banking & finance behavioral sciences Customer Provider Authority Competitors People Technology Information Organizations resources stakeholders e.g., marketing management sciences Stackholders (Customers, Providers, etc.) e.g., operations political sciences e.g., public policy learning sciences e.g., game theory and strategy cognitive sciences e.g., psychology system sciences Resources (People, Technology, etc.) e.g., industrial eng. information sciences e.g., computer sci organization sciences e.g., knowledge mgmt social sciences History (Data Analytics) Future (Roadmap) change Change (History, Future) e.g., econ & law decision sciences e.g., statistics run professions Run Transform (Copy) Innovate (Invent) e.g., knowledge worker value Value (Run, Transform, Innovate) transform professions e.g., consultant innovate professions e.g., entrepreneur Service Systems & Current Academic Disciplines
12. Jobs: Expert Thinking & Complex Communications Increasing usage of job descriptive terms Expert Thinking (deep) Complex Communication (broad) Routine Manual Non-routine Manual Routine Cognitive Based on U.S. Department of Labor’ Dictionary of Occupational Titles (DOT) Levy, F, & Murnane, R. J. (2004). The New Division of Labor:How Computers Are Creating the Next Job Market. Princeton University Press.
13. Pervasive Force: Leveraging Technology to Advance Service Strategy Priorities Development Priorities Execution Priorities Stimulating Service Innovation Fostering Service Infusion and Growth Effectively Branding and Selling Services Enhancing Service Design Improving Well-Being through Transformative Service Enhancing the Service Experience through Cocreation Creating and Maintaining a Service Culture Optimizing Service Networks and Value Chains Measuring and Optimizing the Value of Service Priorities: Research Framework for the Science of Service Source: Global Survey of Service Research Leaders (Ostrom et al 2010)
14. Mega-Topics Super-Colleague Humanitarian and labor productivity (augmentation) applications of Watson technology E.g., Intelligent assistant that has read everything you should have read & can talk with you about it Super-Service Beyond self-service (toward invisible super-colleagues and intelligent environments) e.g, https://www.youtube.com/watch?v=44f5A8PCWiU Home Health Technology-enabled home health systems (invisible super-doctor-nurse intelligent environments) e.g., http://www.youtube.com/watch?v=6Cf7IL_eZ38 ManAg Servitization Manufacturing & Agriculture factory of the future service system with customer co-creation e.g., https://www.youtube.com/watch?v=nd5WGLWNllA) Crowd Sourcing Instrumented people and city service systems (fun read – World Wide Mind, Collective Intelligence) e.g. https://www.youtube.com/watch?v=anKiEoxkpxM Whole-Service Sustainability IT-enabled smart cities with universities at the core as living labs (Holistic Service Systems research) City, University Sci-Tech Parks & Incubators, University, K-12 & Neighborhoods E.g., http://www.service-science.info/archives/1056
15. Holistic Service Systems Nation State/Province City/Region Luxury Resort Hotels University Colleges K-12 Hospital Medical Research Family (household) Person (professional) Examples: Nations, States, Cities, Universities, Luxury Hotels, Cruise Ships, Households Subsystems: Transportation, Water, Food, Energy, Communications, Buildings, Retail, Finance, Health, Education, Governance, etc. Definition: A service system that can support its primary populations, independent of all external service systems, for some period of time, longer than a month if necessary, and in some cases, indefinitely Balance independence with interdependence, without becoming overly dependent For-profits start-ups Non-profits ~25-50% of start-ups are new IT-enabled service offerings
17. Thank-You! Questions? “Instrumented, Interconnected, Intelligent – Let’s build a Smarter Planet.” – IBM “If we are going to build a smarter planet, let’s start by building smarter cities” – CityForward.org “Universities are major employers in cities and key to urban sustainability.” – Coalition of USU “Cities learning from cities learning from cities.” – Fundacion Metropoli “The future is already here… It is just not evenly distributed.” – Gibson “The best way to predict the future is to create it/invent it.” – Moliere/Kay “Real-world problems may not/refuse to respect discipline boundaries.” – Popper/Spohrer “Today’s problems may come from yesterday’s solutions.” – Senge “History is a race between education and catastrophe.” – H.G. Wells “The future is born in universities.” – Kurilov “Think global, act local.” – Geddes Dr. James (“Jim”) C. Spohrer Innovation Champion & Director, IBM University Programs (IBM UP) WW spohrer@us.ibm.com
21. Net Cash - $11.7B21% of IBM’s revenue in growth market countries; growing at 13% in late 2010 More than 40% of IBM’s workforce conducts business away from an office IBM operates in 170 countries around the globe Number 1 in patent generation for 18 consecutive years ; 5,896 US patents awarded in 2010 Smarter Planet 5 Nobel Laureates 9 time winner of the President’s National Medal of Technology & Innovation - latest award for Blue Gene Supercomputer
22. Service Growth: The World World’s Large Labor Forces A = Agriculture, G = Goods, S = Service US shift to service jobs 2010 2010 (A) Agriculture: Value from harvesting nature 40yr Service Growth S % G % A % Labor % WW Nation 142% 29 22 49 25.7 China 35% 23 17 60 14.4 India (G) Goods: Value from making products 23% 76 23 1 5.1 U.S. 34% 39 16 45 3.5 Indonesia (S) Service: Value from IT augmented workers in smarter systems that create benefits for customers and sustainably improve quality of life. 61% 66 14 20 3.0 Brazil 64% 69 21 10 2.4 Russia 45% 67 28 5 2.2 Japan 19% 20 10 70 1.6 Nigeria 37% 26 11 63 2.1 Bangladesh 42% 64 33 3 1.4 Germany CIA Handbook, International Labor Organization Note: Pakistan, Vietnam, and Mexico now larger LF than Germany
23. Priorities: Succeeding through Service Innovation - A Framework for Progress (http://www.ifm.eng.cam.ac.uk/ssme/) Source: Workshop and Global Survey of Service Research Leaders (IfM & IBM 2008) 1. Emerging demand 5. Call for actions 2. Define the domain 3. Vision and gaps 4. Bridge the gaps Stakeholder Priorities Education Research Business Government Service Systems Customer-provider interactions that enable value cocreation Dynamic configurations of resources: people, technologies, organisations and information Increasing scale, complexity and connectedness of service systems B2B, B2C, C2C, B2G, G2C, G2G service networks Service Innovation Growth in service GDP and jobs Service quality & productivity Environmental friendly & sustainable Urbanisation & aging population Globalisation & technology drivers Opportunities for businesses, governments and individuals The white paper offers a starting point to - Service Science To discover the underlying principles of complex service systems Systematically create, scale and improve systems Foundations laid by existing disciplines Progress in academic studies and practical tools Gaps in knowledge and skills Develop programmes & qualifications Skills & Mindset Encourage an interdisciplinary approach Knowledge & Tools Develop and improve service innovation roadmaps, leading to a doubling of investment in service education and research by 2015 Employment & Collaboration Policies & Investment Glossary of definitions, history and outlook of service research, global trends, and ongoing debate
24. COMMUNICATIONS PRODUCTS WORKFORCE TRANSPORTATION SUPPLY CHAIN BUILDINGS Evolution: SSME+D (for Design) for a Smarter PlanetWhat is Smarter Planet? Harmonized smarter systems. INSTRUMENTED We now have the ability to measure, sense and see the exact condition of practically everything. INTERCONNECTED People, systems and objects can communicate and interact with each other in entirely new ways. INTELLIGENT We can respond to changes quickly and accurately, and get better results by predicting and optimizing for future events. IT NETWORKS
25. What is a Service System? What is Service Science?…customers just name <your favorite provider>…researchers just name <your favorite discipline> Design/ Cognitive Science Systems Engineering “service science is the interdisciplinary study of service systems & value-cocreation” “a service system is a human-made system to improve customer-provider interactions, or value-cocreation” Marketing Computer Science/ Artificial Intelligence Operations Economics & Law
26. Time 14B Big Bang (Natural World) 10K Cities (Human-Made World) bees (social division-of-labor) transistor 60 200M Where is the “Real Science” in SSME+D? In the interdisciplinary sciences that study the natural and human-made worlds… Unraveling the mystery of evolving hierarchical-complexity in new populations… To discover the world’s structures and mechanisms for computing non-zero-sum writing (symbols and scribes) ECOLOGY written laws money (coins) Sun Earth bacteria (uni-cell life) sponges (multi-cell life) universities clams (neurons) printing press (books) trilobites (brains) steam engine
28. Value Configuration Density Resource Integrator/Beneficiary Resource Integrator/Beneficiary (“Firm”) (“Customer”) Value Co-creation Service-dominant logic Service is the application of competences for the benefit of another entity Serviceis exchanged for service Value is always co-created Goods are appliances for delivery Alleconomies are service economies All businesses are service businesses Vargo, S. L. & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68, 1 – 17.
29. What is value? Value depends on the capabilities a system has to survive and create beneficial change in its environment. Taking advantage of the service another system offers means incorporating improved capabilities. Value can be defined as system improvement in an environment. All ways that systems work together to improve or enhance one another’s capabilities can be seen as being value creating. Vargo, S. L., Maglio, P. P., and Akaka, M. A. (2008). On value and value co-creation: A service systems and service logic perspective. European Management Journal, 26(3), 145-152.
37. Information, codified knowledgeGadrey, J. (2002). The misuse of productivity concepts in services: Lessons from a comparison between France and the United States. In J. Gadrey & F. Gallouj (Eds). Productivity, Innovation, and Knowledge in Services: New Economic and Socio-economic Approaches. Cheltenham UK: Edward Elgar, pp. 26 – 53. What is a service system? Service involves at least two entities applying competences and making use of individual and shared resources for mutual benefit. We call such interacting entities service systems. Spohrer, J., Maglio, P. P., Bailey, J. & Gruhl, D. (2007). Steps toward a science of service systems. Computer, 40, 71-77.
38. Rights No-Rights 2. Technology 1. People Physical 4.. SharedInformation 3. Organizations Not-Physical Resources are the building blocks of service systems First foundational premise of service science Service system entities dynamically configure four types of resources The named resource is Physical or Not-Physical (physicists resolve disputes) The named resource has Rights or No-Rights (judges resolve disputes within their jurisdictions) Formal service systems can contract Informal service systems can promise/commit Trends & Countertrends (Evolve and Balance): Informal <> Formal Social <> Economic Political <> Legal Routine Cognitive Labor <> Computation Routine Physical Labor <> Technology Transportation (Atoms) <> Communication (Bits) Qualitative (Tacit) <> Quantitative (Explicit) Spohrer, J & Maglio, P. P. (2009) Service Science: Toward a Smarter Planet. In Introduction to Service Engineering. Editors Karwowski & Salvendy. Wiley. Hoboken, NJ..
39. Value propositions are the building blocks of service system networks Second foundational premise of service science Service system entities calculate value from multiple stakeholder perspectives A value propositions can be viewed as a request from one service system to another to run an algorithm (the value proposition) from the perspectives of multiple stakeholders according to culturally determined value principles. The four primary stakeholder perspectives are: customer, provider, authority, and competitor Value propositions coordinate & motivate resource access Spohrer, J & Maglio, P. P. (2009) Service Science: Toward a Smarter Planet. In Introduction to Service Engineering. Editors Karwowski & Salvendy. Wiley. Hoboken, NJ..
44. Privileged access (i.e., personal thoughts, inalienable kinship relationships, etc.)Spohrer, J & Maglio, P. P. (2009) Service Science: Toward a Smarter Planet. In Introduction to Service Engineering. Editors Karwowski & Salvendy. Wiley. Hoboken, NJ..
45. Rights No-Rights 2. Technology 1. People Physical 4.. SharedInformation 3. Organizations Not-Physical A S P C Premises of service science: What service systems do Service system entities dynamically configure (transform) four types of resources Service system entities calculate value from multiple stakeholder perspectives Service system entities reconfigure access rights to resources by mutually agreed to value propositions Spohrer, J & Maglio, P. P. (2009) Service Science: Toward a Smarter Planet. In Introduction to Service Engineering. Editors Karwowski & Salvendy. Wiley. Hoboken, NJ..
49. Reaching the Goal: How Managers Improve a Services Business Using Goldratt’s Theory of Constraints
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54. Interoperable ProcessesECONOMIC ALIGNMENT Systemic View of Education Vision for the Educational Continuum: Individuals & Institutions Learning The Educational Continuum http://www-935.ibm.com/services/us/gbs/bus/html/education-for-a-smarter-planet.html 34
55. Fun: CityOne Game to Learn “CityInvesting” Serious Game to teach problem solving for real issues in key industries, helping companies to learn how to work smarter. Energy, Water, Banking, Retail http://www.ibm.com/cityone
56. Priority 1: Urban Sustainability & Service Innovation Centers A. Research: Holistic Modeling & Analytics of Service Systems Modeling and simulating cities will push state-of-the-artcapabilities for planning interventions in complex system of service systems Includes maturity models of cities, their analytics capabilities, and city-university interactions Provides an interdisciplinary integration point for many other university research centers that study one specialized type of system Real-world data and advanced analytic tools are increasingly available B. Education: STEM (Science Tech Engineering Math) Pipeline & LLL City simulation and intervention planning tools can engage high school students and build STEM skills of the human-made world (service systems) Role-playing games can prepare students for real-world projects LLL = Life Long Learning C. Entrepreneurship: Job Creation City modeling and intervention planning tools can engage university students and build entrepreneurial skills Grand challenge competitions can lead to new enterprises
57. Population Challenges Opportunities Careers Cities as Holistic Service Systems: All the systems A. Flow of things 1. Transportation: Traffic congestion; accidents and injury 2. Water: Access to clean water; waste disposal costs 3. Food: Safety of food supply; toxins in toys, products, etc. 4. Energy: Energy shortage, pollution 5. Information: Equitable access to info and comm resources B. Human activity & development 6. Buildings: Inefficient buildings, environmental stress (noise, etc.) 7. Retail: Access to recreational resources 8. Banking: Boom and bust business cycles, investment bubbles 9. Healthcare: Pandemic threats; cost of healthcare 10. Education: High school drop out rate; cost of education C. Governing 11. Cities: Security and tax burden 12. States: Infrastructure maintenance and tax burden 13. Nations: Justice system overburdened and tax burden Example: Singapore
58. Universities as Holistic Service Systems: All the systems A. Flow of things 1. Transportation: Traffic congestion; parking shortages. 2. Water: Access costs; reduce waste 3. Food: Safety; reduce waste. 4. Energy: Access costs; reduce waste 5. Information: Cost of keeping up best practices. B. Human activity & development 6. Buildings: Housing shortages; Inefficient buildings 7. Retail: Access and boundaries. Marketing. 8. Banking: Endowment growth; Cost controls 9. Healthcare: Pandemic threat. Operations. 10. Education: Cost of keeping up best practices.. C. Governing 11. Cities: Town & gown relationship. 12. States: Development partnerships.. 13. Nations: Compliance and alignment.
59. Understanding the Human-Made World Also see: Symbolic Species, Deacon Company of Strangers, Seabright Sciences of the Artificial, Simon See Paul Romer’s Charter Cities Video: http://www.ted.com/talks/paul_romer.html