Human-Centred Artificial Intelligence – Malta 2024

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Rarely a day goes by without an AI story in the news. Sometimes, there is good news, such as the use of AI to discover a new pharmaceutical, but often more dark, about AI bias or the way it may rob us of jobs, privacy or autonomy. The human impact of AI is of two kinds. First, what AI does directly - systems that we use and can design better or worse. Second, how AI shapes society, the way AI can create mismatches of power between large corporations and nation states, and between organisations and individuals. Recent advances in large-langage models in particular may mean that AI is only in the hands of those who can afford massive computational power and technical expertise. However, there are signs of hope, in particular the way that generative AI might enable niches applications that would otherwise be impossible. In education this may allow personalised tuition, bit also changes what needs to be learnt ... not necessarily digital; the ability of LLMs to generalise may offer ways for minority languages to survive; and in health there is the possibility of personalised medicine, and affordable ways to help well-being and mental health.

Technology

Alan Dix
https://alandix.com/
@alanjohndix
Human-Centred AI

impact of AI
what AI does
how AI shapes society

c.f. cars
what cars do
design – automotive and highways
+ve transport, independence
–ve accidents, speeding, drunk drivers
how cars shape society
– suburban sprawl
– car poverty
– global warming

touchstone phrases
alien intelligence
not as we know it
appropriate intelligence
fitting within interaction framework
optimise the human–AI system, not just the AI
sufficient reason
explanations we would accept from a human being
critical for AI explainability

styles of collaboration
Servant – we tell AI what to do (explicitly)
Master – AI tells us what to do, e.g. Uber
Symbiosis – using complementary abilities
“Man-Computer Symbiosis”
J. C. R. Licklider, March 1960
N.B. boundaries may be blurred
– e.g. map interfaces, recommendations

synergistic AI
design principles for both AI and UI change
… epistemic interaction

ACCESS
DOING
IT RIGHT
POLICY
AI and Social Justice
Clara Crivellaro

ACCESS
DOING
IT RIGHT
POLICY
DOING
IT RIGHT

impact of AI
what AI does
how AI shapes society
economy, education, environment
politics, power
democracy, digital poverty

AI … why now?
1990 2000 2010 2020
1980
1970
1950 1960
AI winters

AI … why now?
1990 2000 2010 2020
Early
NN
web
search
recommender
systems
MapReduce
deep NN
AlphaGo
LLM
ChatGPT
Big Data

AI and Computation
deep NN were always known about
… what changed?
web (search, ecommerce)
=> big data
=> big data centres
big data + big computation => DNN
the new AI

new AI
BIG data + BIG computation
=
BIG business

Open Data
“I don’t know if any public sector
has necessarily cracked the nut on attracting the
right skills and capabilities,” …
“The commercial sector has,
because they’ve got the dollars to spend.”
Ian Bartram, Gartner

Meta’s open LLaMa
the model’s carbon
footprint has been reduced
to a seventh of GPT-3
the pretrained model will obviate
the need to train the model
… deploy the full model “using
only 16 NVIDIA V100 GPUs.”
~ $400,000

LORA – open and (relatively) cheap
reduce cost and carbon
low dimension
representation
of inner layers

generative AI enables niches
education
– personalised tutors => choice of materials
– changes what we need to learn
… not necessarily digital!
minority languages
health
– personalised medicine
– well-being and mental health
https://www.theguardian.com/world/2023/sep/11/sweden-says-back-to-basics-schooling-works-on-paper

Human-Centred AI
putting people first
Alan Dix
https://alandix.com/

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Talk at EPIC CDT Away Day, St Davids Hotel, Cardiff, 11th April 2024. https://alandix.com/academic/talks/CDT-away-day-April-2024-QQ/ As academics we need to deal with numbers including project management spreadsheets and student marks. In addition, they are part of day-to-day life whether household budgeting or working out how many socks to pack for a journey. Perhaps most crucially, many national and global issues require an understanding of numeric information from climate change to tax rates, and of course the Covid-19 pandemic. If citizens are not able to make sense of this, democracy fails. Of course, many are not only uncertain when dealing with numbers, but suffer more or less extreme maths anxiety. Indeed a recent UK survey found that, “over a third of adults (35%) say that doing maths makes them feel anxious, while one in five are so fearful it even makes them feel physically sick”. Sometimes detailed calculations are necessary, but often the critical skill is qualitative–quantitative reasoning, that is a qualitative understanding of quantitative phenomena. This can after be aided by the ability to use back-of-the-envelope calculations and dealing with lightweight numeric information. This talk discusses these issues and presents some prototype tools to explore the design space for personal numeric information. This talk is largely the same as the one of the same name given at Ulster University in February. However, the slides have been updated to correct web material misattributed to BBC which was actually Guardian. An eagle-eyed member of the audience spotted that the font in the screenshot was one found in the Guardian online web and not the BBC.

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Talk at the Computational Foundry, Swansea University, 24th April 2024. https://alandix.com/academic/talks/Swansea-song-April-2024/ This talk was my last formal act as Director of the Computational Foundry, before retiring from Swansea University at the end of April 2024. It was the last part in a research afternoon of the School of Mathematics and Computer Science, during which there were talks by other members of the school including a wonderful potted history of Maths and CS in the University and the Computational Foundry by John Tucker and Matt Jones. This talk is a summary (partial) of more personal research through my time at Swansea, some in collaboration with others across the university, some with those external to Swansea, and some more individual. The talk used a number of web-based prototypes and systems that I've developed, many as weekend projects, to look at areas including AI, digital humanities and heritage, qualitative-quantitative reasoning, statistics and maths education, physical prototyping and UX tools. The talk included work inspired by teaching, consultancy and other real-world problems, but almost always also including a strong theoretical dimension. This reflects my personal background, as the son of a carpenter, but where mathematics was my academic 'first love' -- always seeking out ways in which practical making and fundamental knowledge interact. A theme that runs through many of the examples is the way in which many if the things that were completed while at Swansea had roots before, and also things I started here will continue on the future. And now I look forward to the coming years; although my employment at Swansea has ended, I will continue to collaborate with many in the University, both those I have met since being in Swansea and those I know before.

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talk to ACM SIGCHI Paris Chapter at Université Paris-Saclay, 19th March 2024. https://alandix.com/academic/talks/Paris-UX-2024/ From the 1980s graphical interfaces have dominated the way we envisage user interactions. While we know and teach our students about the importance of taking a wider perspective, the vast majority of tools used in practical UX (user experience) design are dominated by screens. In this talk I will explore ways in which future design can step beyond the pixelated surface. One strand is understanding the physical nature of devices, human bodies, and the environments within which they engage; this is addressed in my 2022 book “TouchIT – Understanding Design in a Physical-Digital World” co-authored with Steve Gill, Jo Hare, and Devina Ramduny-Ellis. The other strand is work over the last few years with Miriam Sturdee and Anna Carter, collectively entitled InContext, in which we have been exploring next generation UX tools, including investigative workshops and focus groups. While not a major issue, AI was mentioned in these workshops, but they were before the recent rise in awareness fostered by ChatGPT. I will contextualise this building on two other books that I am completing relating to AI and Human–Computer Interaction. I will demonstrate two tools that explore the space of design beyond the screen. One, ScenarioViewer enables screen-based prototypes, at various levels of fidelity, to be embedded within story-board-like contextual images. The other, PhysProto, allows physical prototypes to be interactively explored remotely using video clips and Physigrams, executable models of the physical behaviour of the device. These are prototypes of prototyping tools, but also provotypes, designed to provoke you to consider for yourself the future of UX design support tools.

The future of UX design support tools - talk Paris March 2024

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Seminar at University of Ulster, 21st February 2024. https://alandix.com/academic/talks/Ulster-2024-QQ/ As academics we need to deal with numbers including project management spreadsheets and student marks. In addition, they are part of day-to-day life whether household budgeting or working out how many socks to pack for a journey. Perhaps most crucially, many national and global issues require an understanding of numeric information from climate change to tax rates, and of course the Covid-19 pandemic. If citizens are not able to make sense of this, democracy fails. Of course, many are not only uncertain when dealing with numbers, but suffer more or less extreme maths anxiety. Indeed a recent UK survey found that, “over a third of adults (35%) say that doing maths makes them feel anxious, while one in five are so fearful it even makes them feel physically sick”. Sometimes detailed calculations are necessary, but often the critical skill is qualitative–quantitative reasoning, that is a qualitative understanding of quantitative phenomena. This can after be aided by the ability to use back-of-the-envelope calculations and dealing with lightweight numeric information. This talk discusses these issues and presents some prototype tools to explore the design space for personal numeric information.

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Invited talk at AMID 2023 – 1st International Workshop on Accessibility and Multimodal Interaction Design Approaches in Museums for People with Impairments, in conjunction with MoileHCI Conference, 26 Sept. 2023. https://alandix.com/academic/talks/AMID2023-exceptional/ Often accessibility is an afterthought or sticking plaster to fix the holes in an experience that was designed with a central audience in mind: maybe middle-aged, fully abled, well educated. Ideally we would have user experiences designed specifically for different kinds of modalities and in different tyles, not just because of the wide diversity of users, but also because any one user has varying needs and varying abilities at different times. In the context of a large museum or cultural institution this is already challenging, but appears impossible for smaller archives, or local community heritage. Yet if heritage and history is to be accessible this also applies to production, democratising digitisation and empowering marginalised groups.. We need appropriate architectures, tools, technology infrastructure and platforms, that make this not just possible, but simple. In this talk I offer some insights, some examples and many research challenges towards the goal of enabling exceptional experiences for everyone.

Exceptional Experiences for Everyone

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Position paper presented at Engineering Interactive Systems Embedding AI Technologies at EICS 2023, Swansea, Wales, UK. 27 June. 2023. https://alandix.com/academic/papers/EISEAIT2023-hidden/ Many critical user interaction design decisions are made in the heat of detailed development. These include simple parameter choices or more complex weightings in intelligent algorithms. Many would be appropriate for expert design review, user-preference choices or optimisation by machine learning, but they are buried deep in the code. Although the developer may realise this potential, the location of the decision is far removed in the code from where user feedback occurs, data can be collected and machine learning could be applied. This position paper describes several case studies and use them to frame an architectural challenge for tools and infrastructure to uncover these hidden variables to make them available for machine learning and user inspection.

Hidden Figures architectural challenges to expose parameters lost in code

Alan Dix

Keynote at Creative AI Research Conference 2023 https://alandix.com/academic/talks/CAR2023-keynote/ Over the years many of the ‘red lines’ of artificial intelligence have been crossed: challenges that were deemed to require uniquely human understanding. In 1997, chess fell as Deep Blue defeated Kasparov; then, twenty years later, AlphaGo beat Ke Jie, the world’s top Go player. Arguably, game playing can be considered artificial and formal, not representing the rich nuanced nature of human intelligence embodied in the real world. However, large language models have challenged these assumptions producing dialogue and texts that appear human – passing the Turing test . Furthermore, the text, and poems generated by ChatGPT and images created by DALL-E appear almost creative. Has the last bastion fallen or is it merely the babbling of ‘stochastic parrots’? Is AI the ultimate charlatan peddling plagiarism or instead the child’s cry that reveals the emperor’s cloths of human creativity are sham? And what does it mean to be creative anyway? I will attempt, if not to answer these deep questions, at least lay down some pointers. We will test the limits of the myth of the individual innate genius with inspiration gifted by the muses; and explore the way creativity is always embodied in culture and technology. Yet, while artists and philosophers debate, the child draws on.

ChatGPT, Culture and Creativity simulacrum and alterity

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Talk given as part of Online Seminars on Human Computer Interaction and User Experience Presented by British Computer Society Interaction Group and Interacting with Computers, 27 February 2023 https://alandix.com/academic/talks/BCS-IwC-Covid-Feb-2023/ This talk draws on diverse psychological, behavioural and numerical literature to understand some of the challenges we all face in making sense of large-scale phenomena and use this to create a roadmap for HCI responses. This body of research points the way toward current challenges and equips us with tools and principles that can help HCI researchers deliver value. The talk is framed by looking at patterns and information that highlight some of the common misunderstandings that arise – not just for politicians and the general public but also for those in the academic community’s heart. This talk does not have all the answers to this, but we hope it provides some and, perhaps more importantly, raises questions that we need to address as scientific and technical communities.

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Keynote at Fifth European Tangible Interaction Studio, ENAC Toulouse. Nov. 7-10 2022. https://alandix.com/academic/talks/ETIS2022-keynote/ For many years interaction design was driven by the abstractions of WIMP (windows, icons, menus, pointer). The details differ on desktop applications, web pages or smart-phones and the ‘pointer’ has evolved from mice to trackpad and touch-based interactions, however, for many digital applications, the central aspects are unchanged. What is different is that the screens we encounter, as Weiser predicted, are everywhere: embedded in physical appliances such as showers and toasters and situated in office walls and building facades. Furthermore, we are often engaging with digital applications that have no obvious screen or where the screen if present is only a small part of the interaction; these include voice assistants, semi-autonomous vehicles, and smart cities. Even where the dominant interaction is focused on a screen, the places where we use them and the physical activities, we are doing fundamentally affect the nature of the interactive experience: using a smartphone while sitting in an armchair and watching television, is very different from thumbing a quick message whilst walking down a busy city road on a rainy night. In this talk I will describe several design techniques and prototype tools that seek to address the physicality of digital interactions including the physical nature of the device itself and the physical context in which it is placed. This will include ‘soft’ formal methods to describe physical aspects of devices, ways to use video to model physical prototypes during early design and tools to encourage designers to keep the context of use in mind even when working on largely screen-based interactions. The talk draws on some long-standing work, parts of the recently published book 'TouchIT: Understanding Design in a Physical-Digital World' (co-authored with Steve Gill, Devina Ramduny-Ellis, and Jo Hare) and the InContext project (in collaboration with Miriam Sturdee and Anna Carter). The latter arose from the realisation that despite the vast number of design tools available, nearly all focus entirely on the screen and wireframes. We are asking "what is the Next Generation of UX design tool?" – perhaps you would like to join this conversation.

Beyond the Wireframe: tools to design, analyse and prototype physical devices

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Keynote at the European Conference on Cognitive Ergonomics (ECCE 2022), Kaiserslautern, Germany, 7th Oct 2022. https://alandix.com/academic/talks/ECCE2022-keynote/ From prehistory to the internet age, humans have always lived as part of a technologically mediated world. Knapped flints have given way to touch-screens, cuneiform to CSS, but in both rapid hand-eye coordination and long-term social interactions, our experiences and actions in the world are embedded in a physical, mechanical, symbolic and digital nexus. After far too long in the writing, my co-authors and I are delighted that "TouchIT: Understanding Design in a Physical-Digital World" is finally published – symbolic words, recorded in digital media and printed on physical paper. This book covers established and emergent digital technology, but repeatedly the continuity of current and past technology, physical and digital worlds is evident. The fundamental cognitive resources that enable our digital existence in an age of constant flux are the result of aeons of development in a physical world that we remake and reimagine. In this talk I will explore multiple scales of digital interaction from seconds to years, informed by and illuminating what it means to be a fully embodied and richly reflective human.

Forever Cyborgs – a long view on physical-digital interaction

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Keynote at International Conference on Computer-Human Interaction Research and Applications (CHIRA 2022), Malta, 27-28 Oct 2022. https://alandix.com/academic/talks/CHIRA2022-keynote/ Politicians have always been economical with the truth and newspapers have toed an editorial line. However, never in recent times does it seem that confidence in our media has been lower. From the Brexit battle bus in the UK to suspected Russian meddling in US elections, fake news to alternative facts – it seems impossible for the general public to make sense of the contradictory arguments and suspect evidence presented both in social media and traditional channels. Even seasoned journalists and editors seem unable to keep up with the pace and complexity of news. These problems were highlighted during Covid when understanding of complex epidemiological data was essential for effective government policy and individual responses. If democracy is to survive and nations coordinate to address global crises, we desperately need tools and methods to help ordinary people make sense of the extraordinary events around them: to sift fact from surmise, lies from mistakes, and reason from rhetoric. Similarly, journalists need the means to help them keep track of the surfeit of data and information so that the stories they tell us are rooted in solid evidence. Crucially in increasingly politically fragmented societies, we need to help citizens explore their conflicts and disagreements, not so that they will necessarily agree, but so that they can more clearly understand their differences. These are not easy problems and do not admit trite solutions. However, there is existing work that offers hope: tracing the provenance of press images, ways to expose the arguments in political debate, tracking the influence of news on electoral opinion. I hope that this talk will give hope that we can make a difference and offer challenges for future research.

Truth in an Age of Information

Alan Dix

Seminar in University of Rome "La Sapienza", Friday, October 14th 2022. (Extended version of talk at AI Summit London 2021) All AI ultimately affects people, in some cases deeply buried, in others interacting directly with users, whether physically, such as autonomous vehicles, or virtually, such as recommender systems. In these interactions, AI may be a servant, such as Alexa operating on command; or AI may be the master, such as gig-work platforms telling workers what to do. However, potentially the most productive interactions are a symbiosis, human and AI complementing one another. Designing human-in-the-loop systems changes the requirements of both AI algorithms and user interfaces. This talk will explore some design principles and examples in this exciting area.

Rome Seminar: Designing User Interactions with AI

Alan Dix

Paper presented at British HCI Conference (BHCI2022), Keele, UK. 11-13 July 2022. https://www.alandix.com/academic/papers/BHCI2022-community/ This paper explores ways in which scholarly skill and expertise might be embodied in tools and sustainable practices that enable communities to create and manage their own digital archives. We focus particularly on tools and practices related to the recording and annotation of digitised materials. The paper is based on co-production practice in two very different kinds of community. Although the communities are different we find that tools designed specifically for one are valuable for others, thus offering the promise of general tools to support community-centred digitisation and potentially also traditional archival practice.

Tools and technology to support rich community heritage

Alan Dix

Presented at MAPII 2022 -- Map-based Interfaces and Interactions. 7th June 2022, Rome, Italy. https://www.alandix.com/academic/papers/MAPII-2022/ Maps are not mere simulacra of the ground, but imbued with meaning. This is true at a geopolitical scale, but even more so for local community mapping. However, whilst digital mapping has made it easy to embed and customise maps in local websites or printed resources, it also runs the risk of de-humanising these resources, replacing rich meaning with unnecessary precision. This paper explores examples of how meaning can sit alongside the digital in map-based interactions. It then uses this backdrop to consider new challenges to help a living community where their physical village has been all but obliterated.

Maps with Meaning

Alan Dix

Invited talk at AVI2CH 2022: Workshop on Advanced Visual Interfaces and Interactions in Cultural Heritage , Rome, Italy, 6th June https://alandix.com/academic/talks/AVI2CH-2022/ Local communities across the world have documents, artefacts and crucially memories that are precious but precarious. Digital tools to help communities record, curate and present their own heritage are important both for the life and empowerment of each community, and also to add to a broader historical body of knowledge. When designing digital interventions, there is an apparent tension between co-creating tools and processes that are meaningful for a particular community and creating generic tools that can be reused at scale. Tools created as part of ongoing engagements with two very different communities has shown that this apparent tension may be an illusion. Indeed, tools created very specifically for the local circumstances of one are also well-suited to the other. This is promising and suggests that it is possible to create human and technical infrastructure to democratise digitisation for cultural heritage in the small that has broad impact.

Democratising Digitisation Tools to Support Small Community Archives

Alan Dix

Keynote at AVI 2022: Advanced Visual Interfaces, Rome, Italy, 6-10 June 2022 https://alandix.com/academic/talks/ AVI2022-keynote/ As cultures and individuals, we look back to look forward, explicitly using lessons of the past to guide our future decisions. In this 30th anniversary of the AVI conference we can also look back in order to make the next 30 years even better. In 1996 I gave a keynote at the third AVI, both describing my own work in formal modelling of user interactions, and also pondering variations of ‘advanced visual interfaces’, imagining advanced aural and advanced nasal interfaces. This was part playful but also serious, uncovering the way our different senses give us different cuts through space and time. In particular, smell is deeply associated with memory both personal and spatial – that is history. In the meantime, scent has been used as a metaphor for information seeking, and now long-promised smell-based interfaces are beginning to emerge; we are about to enter an exciting world of multi-sensory experiences. However, it is on the metaphoric sense of advanced visual and nasal interaction that I want to focus now. The importance of tracing what is past and planning what is to come. This is true for our discipline as a whole, but also in moment-to-moment digital interactions. On the first of April this year, Nielsen Norman Group posted an article entitled “Support Recall Instead of Recognition in UI Design”. It was meant as an April Fool’s Day joke, but in fact the move towards gesture-based touch interactions means this is precisely how many feel today. This has exacerbated the long-term weaknesses of visual interaction heuristics and guidance when it comes to looking back, making it hard to ask, “why did that happen?”, or “how did I manage that?”, especially for older users or those who are less confident with digital technology. Finally, as we move forwards to tackle these and new issues, we need to constantly question what constitutes ‘advanced’: a fast-moving highway for a few or a wider frontier for everyone. The latter often poses the hardest design challenges but is most critical in a world where being digital is central to being a citizen.

Follow your nose: history frames the future

Alan Dix

Online HCI and UX Online Seminars organised by Interacting with Computers and British Computer Society Interaction Specialist Group, 23rd May 2022 https://alandix.com/academic/talks/HCIUXseminar-2022/ Every interaction with a digital device is set in some form of physical and human context, and yet the most commonly used tools for UX design are focused purely on the screen. Rather than being a scaffold to build better interfaces, wireframes can feel like the barriers in a cattle ranch, herding us towards a small range of design options, looking inwards towards the device rather than outwards towards our users. The situation is even more difficult when we want to design interactions that involve other senses, such as sound, smells, and touch; or new forms of interaction, such as flexible displays, autonomous cars, smart buildings, and digital fabrication. In this talk I’ll describe both some of my own personal journey and the InContext project that is thinking about more wholistic tools for design that incorporate rich context, multiple modalities, and end-to-end connections between design and development. The talk will outline both our own thinking and outcomes from a series of InContext workshops, most recently at CHI 2022. We do not have answers to all the open questions, but I will also demonstrate several early prototypes addressing different facets of design that are underrepresented in current generation design tools. Most important, I hope that this will open up a roadmap of ideas that others may also follow to create better tools for the next generation of UX designers and developers.

What Next for UX Tools: from screens to smells, from sketch to code, supporti...

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Building a community that embraces diversity https://www.swansea.ac.uk/science/epsrc-centre-for-doctoral-training/ Recruiting now for 2022 Intake. Deadline for applications 25th March Join us and change the world * Creative training to help you achieve your academic potential•Collaboration with industry partners on people-first research projects to solve real-world problems • Support from world-leading academics in fields of Computational Science and Mathematical excellence • Gain an MSc in your first year of study, going on to achieve a PhD by fourth year of study • Fully funded places available (fees plus maintenance stipend set at the UKRI rate, currently £15,609 per annum for 2021/22 for full-time students, updated each year) Based at the Computational Foundry, Swansea's £32.5 million state of the art research centre a stone's throw from the beautiful beaches of the Gower. We welcome applications from anyone who can help in the mission of the Centre • You should have an aptitude in computational thinking including the ability to write software (or enthusiasm to learn) • This may be evidenced by a degree in Computer Science, Physics, Engineering or Mathematics • Arts and Humanities, Social Sciences, Law, and Management graduates are also encouraged to apply Visit our website to find out application details, videos from our students, staff and academic partners on what life is like at the EPSRC Centre for Doctoral Training in Enhancing Human Interactions and Collaborations with Data and Intelligence Driven Systems: https://www.swansea.ac.uk/science/epsrc-centre-for-doctoral-training/

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Democratising Digitisation Tools to Support Small Community Archives

Follow your nose: history frames the future

What Next for UX Tools: from screens to smells, from sketch to code, supporti...

Apply for 2022 Cohort – Centre for Doctoral Training in Enhancing Human Inter...

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This talk focuses on the practical aspects of integrating various telephony systems with Salesforce, drawing on examples from implementations in the Czech scene. It aims to inform attendees about the spectrum of telephony solutions available, from small to large scale, and their compatibility with Salesforce. The presentation will highlight key considerations for selecting a telephony provider that integrates smoothly with Salesforce, including important questions to support the decision-making process. It will also discuss methods for integrating existing telephony systems with Salesforce, aimed at companies contemplating or in the process of adopting this CRM platform. The discussion is designed to provide a straightforward overview of the steps and considerations involved in telephony and Salesforce integration, with an emphasis on functionality, compatibility, and the practical experiences of Czech companies.

Integrating Telephony Systems with Salesforce: Insights and Considerations, B...

CzechDreamin

TEST BANK For, Information Technology Project Management 9th Edition Kathy Sc...

marcuskenyatta275

ASRock Industrial FDO Solutions in Action for Industrial Edge AI _ Kenny at A...

FIDO Alliance

How to differentiate Sales Cloud and CPQ on first glance might be tricky if you do not know where to look and what to look at. You will know :-) Managing the sales process within Salesforce is a common use case that can be managed with standart Sales Cloud. If you want to do entire quoting process you will find out Salesforce CPQ solution exists. What is then the difference if both can handle selling products? You will see comparison of 10 different features, which Sales Cloud and Salesforce CPQ handle differently. Simple question you will always remember if you should consider using Salesforce CPQ will be a cherry on top.

10 Differences between Sales Cloud and CPQ, Blanka Doktorová

CzechDreamin

Google I/O Extended 2024 Warsaw

GDSC PJATK

Intrigued by why some of the world's largest companies (Netflix, Google, Cisco, Twitter, Uber etc) are using gRPC? In this demo based talk we delve into the world of gRPC in .Net, what it does and why we should use it. We compare the interface with both Rest and graphQL. We will show you how to implement grpc server-side in .net and in the web. Finally, I will show you how the tooling helps you deliver powerful interfaces and interact with them quickly and simply.

Demystifying gRPC in .Net by John Staveley

John Staveley

When you think of a highly secure meeting environment, do you instantly think 'Microsoft Teams'!? Or do you think about some unknown application, troublesome UI and daunting login process...? If you think the latter - let's change that! In this session Femke will show you how using Teams Premium features can create secure, but also good looking meetings! PRETTY. Make sure your company's brand is represented before, during and after the meeting with Customization policies in place. SECURE. Lets utilize Meeting templates and Sensitivity Labels to protect your meeting and data to prevent sensitive information from being leaked. After this session, you will have a clear understanding of the capabilities of Teams Premium features and how to set up the perfect meeting that suits your organizational requirements!

ECS 2024 Teams Premium - Pretty Secure

Femke de Vroome

Where to Learn More About FDO _ Richard at FIDO Alliance.pdf

FIDO Alliance

Screen flow is a powerful automation tool that is commonly designed for internal and external users. However, what about the guest users? We will dive into various methods of launching screen flows and understand how to make them publicly accessible, extending their usability to a broader audience. The presentation will also cover the implementation of security layers and highlight best practices for a smooth and protected user experience. Discover the potential of screen flows beyond conventional use and learn how to leverage them effectively.

Free and Effective: Making Flows Publicly Accessible, Yumi Ibrahimzade

CzechDreamin

This talk offers actionable insights at an executive level for enhancing productivity and refining your portfolio management approach to propel your organization to greater heights. Key Points Covered: 1. Experience Transformation: - The core challenge remains consistent across organizations: converting budget into user-centric designs. - Strategies for deploying design resources effectively in both startups and large enterprises. 2. Strategic Frameworks: - Introduction to the "Ziggurat of Impact" model, detailing layers from basic system interactions to comprehensive customer experiences. - Practical insights on creating frameworks that scale with organizational complexity. 3. Organizational Impact: - Real-world examples of navigating design in large settings, focusing on the synthesis of consumer products and customer experiences. - Emphasis on the importance of designing systems that directly influence customer interactions. 4. Design Execution: - Detailed walkthrough of organizational layers affecting design execution, from touchpoints and customer activities to shared capabilities. - How to ensure design influences both the micro and macro aspects of customer interactions. 5. Measurement and Adaptation: - Techniques for measuring the impact of design decisions and adapting strategies based on data-driven insights. - The critical role of continuous improvement and feedback in refining customer experiences.

Structuring Teams and Portfolios for Success

UXDXConf

Measures in SQL (a talk at SF Distributed Systems meetup, 2024-05-22)

Julian Hyde

WebAssembly is Key to Better LLM Performance

Samy Fodil

FDO for Camera, Sensor and Networking Device – Commercial Solutions from VinC...

FIDO Alliance

What's New in Teams Calling, Meetings and Devices April 2024

Stephanie Beckett

I'm excited to share my latest predictions on how AI, robotics, and other technological advancements will reshape industries in the coming years. The slides explore the exponential growth of computational power, the future of AI and robotics, and their profound impact on various sectors. Why this matters: The success of new products and investments hinges on precise timing and foresight into emerging categories. This deck equips founders, VCs, and industry leaders with insights to align future products with upcoming tech developments. These insights enhance the ability to forecast industry trends, improve market timing, and predict competitor actions. Highlights: ▪ Exponential Growth in Compute: How $1000 will soon buy the computational power of a human brain ▪ Scaling of AI Models: The journey towards beyond human-scale models and intelligent edge computing ▪ Transformative Technologies: From advanced robotics and brain interfaces to automated healthcare and beyond ▪ Future of Work: How automation will redefine jobs and economic structures by 2040 With so many predictions presented here, some will inevitably be wrong or mistimed, especially with potential external disruptions. For instance, a conflict in Taiwan could severely impact global semiconductor production, affecting compute costs and related advancements. Nonetheless, these slides are intended to guide intuition on future technological trends.

Future Visions: Predictions to Guide and Time Tech Innovation, Peter Udo Diehl

Peter Udo Diehl

Heather Hedden, Senior Consultant at Enterprise Knowledge, presented “Enterprise Knowledge Graphs: The Importance of Semantics” on May 9, 2024, at the annual Data Summit in Boston. In her presentation, Hedden describes the components of an enterprise knowledge graph and provides further insight into the semantic layer – or knowledge model – component, which includes an ontology and controlled vocabularies, such as taxonomies, for controlled metadata. While data experts tend to focus on the graph database components (RDF triple store or a label property graph), Hedden emphasizes they should not overlook the importance of the semantic layer.

Enterprise Knowledge Graphs - Data Summit 2024

Enterprise Knowledge

Discover the top Symfony development companies that excel in creating robust and scalable web applications. Our latest blog highlights the best firms specializing in Symfony, known for their expertise in delivering high-performance solutions. Whether you’re looking to start a new project or enhance an existing one, these companies offer the skills and experience needed to bring your vision to life. Read more to find your perfect Symfony development partner.

Top 10 Symfony Development Companies 2024

TopCSSGallery

Unlock the mysteries of successful Salesforce interviews in this insightful session hosted by Hugo Rosario (Salesforce Customer), a seasoned hiring manager that leads the Salesforce Department of multinational company with over 100 interviews under their belt. Step into the manager's chair and gain exclusive behind-the-scenes insights into what makes a Salesforce consultant stand out during the interview process. From deciphering the unspoken cues to mastering key strategies, we'll explore the intricacies of the interview process and provide practical tips for consultants looking to not only pass interviews but also thrive in their roles. Whether you're a seasoned professional or just starting your Salesforce journey, this session is your backstage pass to the secrets that hiring managers wish you knew.

Behind the Scenes From the Manager's Chair: Decoding the Secrets of Successfu...

CzechDreamin

IESVE for Early Stage Design and Planning

IES VE

The standard Salesforce Approval process can be limiting in many ways, especially in complex scenarios. What if there was a way to implement very flexible approvals where one can use Apex code to make data updates in unrelated records, dynamically generate next steps details, and compute assignees on the fly? And still use UI-based configurations to implement concrete approval processes. In this session, we will share ideas behind such a solution and show a few lines of code to get you started.

Custom Approval Process: A New Perspective, Pavel Hrbacek & Anindya Halder

CzechDreamin

Recently uploaded (20)

Integrating Telephony Systems with Salesforce: Insights and Considerations, B...

TEST BANK For, Information Technology Project Management 9th Edition Kathy Sc...

ASRock Industrial FDO Solutions in Action for Industrial Edge AI _ Kenny at A...

10 Differences between Sales Cloud and CPQ, Blanka Doktorová

Google I/O Extended 2024 Warsaw

Demystifying gRPC in .Net by John Staveley

ECS 2024 Teams Premium - Pretty Secure

Where to Learn More About FDO _ Richard at FIDO Alliance.pdf

Free and Effective: Making Flows Publicly Accessible, Yumi Ibrahimzade

Structuring Teams and Portfolios for Success

Measures in SQL (a talk at SF Distributed Systems meetup, 2024-05-22)

WebAssembly is Key to Better LLM Performance

FDO for Camera, Sensor and Networking Device – Commercial Solutions from VinC...

What's New in Teams Calling, Meetings and Devices April 2024

Future Visions: Predictions to Guide and Time Tech Innovation, Peter Udo Diehl

Enterprise Knowledge Graphs - Data Summit 2024

Top 10 Symfony Development Companies 2024

Behind the Scenes From the Manager's Chair: Decoding the Secrets of Successfu...

IESVE for Early Stage Design and Planning

Custom Approval Process: A New Perspective, Pavel Hrbacek & Anindya Halder

Human-Centred Artificial Intelligence – Malta 2024

1. Alan Dix https://alandix.com/ @alanjohndix Human-Centred AI

4. impact of AI what AI does how AI shapes society

5. c.f. cars what cars do design – automotive and highways +ve transport, independence –ve accidents, speeding, drunk drivers how cars shape society – suburban sprawl – car poverty – global warming

6. impact of AI what AI does how AI shapes society

7. designing human-AI interactions

8. touchstone phrases alien intelligence not as we know it appropriate intelligence fitting within interaction framework optimise the human–AI system, not just the AI sufficient reason explanations we would accept from a human being critical for AI explainability

9. styles of collaboration Servant – we tell AI what to do (explicitly) Master – AI tells us what to do, e.g. Uber Symbiosis – using complementary abilities “Man-Computer Symbiosis” J. C. R. Licklider, March 1960 N.B. boundaries may be blurred – e.g. map interfaces, recommendations

10. synergistic AI design principles for both AI and UI change … epistemic interaction

11. ACCESS DOING IT RIGHT POLICY AI and Social Justice Clara Crivellaro

12. ACCESS DOING IT RIGHT POLICY

13. ACCESS DOING IT RIGHT POLICY

14. ACCESS DOING IT RIGHT POLICY DOING IT RIGHT

15. ACCESS DOING IT RIGHT POLICY

16. impact of AI what AI does how AI shapes society economy, education, environment politics, power democracy, digital poverty

17. AI … why now? 1990 2000 2010 2020 1980 1970 1950 1960 AI winters

18. AI … why now? 1990 2000 2010 2020 Early NN web search recommender systems MapReduce deep NN AlphaGo LLM ChatGPT Big Data

19. AI and Computation deep NN were always known about … what changed? web (search, ecommerce) => big data => big data centres big data + big computation => DNN the new AI

20. new AI BIG data + BIG computation = BIG business

21. Open Data “I don’t know if any public sector has necessarily cracked the nut on attracting the right skills and capabilities,” … “The commercial sector has, because they’ve got the dollars to spend.” Ian Bartram, Gartner

22. signs of hope

23. Meta’s open LLaMa the model’s carbon footprint has been reduced to a seventh of GPT-3 the pretrained model will obviate the need to train the model … deploy the full model “using only 16 NVIDIA V100 GPUs.” ~ $400,000

24. LORA – open and (relatively) cheap reduce cost and carbon low dimension representation of inner layers

25. generative AI enables niches education – personalised tutors => choice of materials – changes what we need to learn … not necessarily digital! minority languages health – personalised medicine – well-being and mental health https://www.theguardian.com/world/2023/sep/11/sweden-says-back-to-basics-schooling-works-on-paper

26. Human-Centred AI putting people first Alan Dix https://alandix.com/

Human-Centred Artificial Intelligence – Malta 2024

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