User experiences occur in many contexts and over many domains. This variety sometimes makes it difficult to ‘pigeon hole’ UX as one specific thing - as we have discussed - UX is the broad term used to describe the experience of humans with computers both at the interface and system level.

1. UX Discussion
UX
Modern UX
People
Input
Wrapping Up
The User Experience
from 30,000ft
#comp33512
Week 02 – Lectures 03/04
Simon Harper
University of Manchester
Semester 2 – 2013/14
last update: February 4, 2014
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2. UX Discussion
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Preamble Pop-Quiz
1. What is the significance Tom’s
Diner in your everyday life?
2. Why is Tom’s Diner significant
for the User Experience?
3. What properties of Tom’s Diner
makes it so significant?
4. Why does the significance of
Tom’s Diner represent ‘Good’
science?
Figure: ‘Tom’s Dinner’
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3. UX Discussion
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Discussion Point # 1
‘Understanding, Scoping and Defining User Experience: A Survey
Approach’ (10 Marks) – this work will enable you to understand
the scope and the inconsistencies still present within the UX
domain. It will enable you to understand that the definition of UX
is not yet fixed and is someway based on the interpretation of the
practitioner.
Effie Lai-Chong Law, Virpi Roto, Marc Hassenzahl, Arnold P.O.S. Vermeeren, and Joke Kort., Understanding,
scoping and defining user experience: a survey approach., In Proceedings of the 27th international conference on
Human factors in computing systems, CHI ’09, pages 719–728, New York, NY, USA, 2009. ACM., ISBN
978-1-60558-246-7., http://doi.acm.org/10.1145/1518701.1518813., URL
http://doi.acm.org/10.1145/1518701.1518813.
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4. UX Discussion
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Emergence
Human Computer Interaction;
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5. UX Discussion
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Emergence
Human Computer Interaction;
Disparate Fields Coalesce (Psychology, Sociology, Social
Science, Computer Science);
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6. UX Discussion
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Emergence
Human Computer Interaction;
Disparate Fields Coalesce (Psychology, Sociology, Social
Science, Computer Science);
Creation, Application, Testing;
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7. UX Discussion
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Emergence
Human Computer Interaction;
Disparate Fields Coalesce (Psychology, Sociology, Social
Science, Computer Science);
Creation, Application, Testing;
UX - Practical HCI (with Benefits).
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8. UX Discussion
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Importance
Users are NOT Silent;
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9. UX Discussion
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Importance
Users are NOT Silent;
System conforms to User, not vice-versa;
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10. UX Discussion
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Importance
Users are NOT Silent;
System conforms to User, not vice-versa;
Systems are less concerned with generalisability;
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11. UX Discussion
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Importance
Users are NOT Silent;
System conforms to User, not vice-versa;
Systems are less concerned with generalisability;
Systems are less concerned with measurable, tangibles;
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12. UX Discussion
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Importance
Users are NOT Silent;
System conforms to User, not vice-versa;
Systems are less concerned with generalisability;
Systems are less concerned with measurable, tangibles;
More holistic.
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13. UX Discussion
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Modern UX
More than just tangible factors;
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14. UX Discussion
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Modern UX
More than just tangible factors;
More than just functionality;
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15. UX Discussion
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Modern UX
More than just tangible factors;
More than just functionality;
Moments of Engagement;
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Modern UX
More than just tangible factors;
More than just functionality;
Moments of Engagement;
Touch-points;
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17. UX Discussion
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Modern UX
More than just tangible factors;
More than just functionality;
Moments of Engagement;
Touch-points;
Unification of the Scientific and the ‘Romantic’;
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18. UX Discussion
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Modern UX
More than just tangible factors;
More than just functionality;
Moments of Engagement;
Touch-points;
Unification of the Scientific and the ‘Romantic’;
Objectivity Blended into Subjectivity;
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19. UX Discussion
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Modern UX
More than just tangible factors;
More than just functionality;
Moments of Engagement;
Touch-points;
Unification of the Scientific and the ‘Romantic’;
Objectivity Blended into Subjectivity;
Measurable and intangible.
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20. UX Discussion
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Differences
Table: ‘Differences’
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21. UX Discussion
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UX Landscape – Statements
Table: ‘Statements’
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22. UX Discussion
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UX Landscape – Comments
Table: ‘Comments’
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23. UX Discussion
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UX Landscape – Definitions
Table: ‘Definitions’
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24. UX Discussion
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UX Landscape – Definitions
Table: ‘Definition Agreement’
Figure: ‘Definition’
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UX Landscape – Timespans
Table: ‘Timespans’
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My View
1. Collects people, methods, tools, and techniques from the
wider human factors domain and combines them for practical
application;
2. UX is Practice and Application NOT a Primary Research
Domain;
3. UX is a Secondary Field of study which may show
Emergence;
4. Umbrella term for a Multitude of Specialisms;
5. UX is Observable; further
6. UX describes a software artefact in and holistic way, NOT a
‘layer’ in the route to development.
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27. UX Discussion
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My View
So, my definition (and this may evolve) would be:
“User Experience is an umbrella term used to describe all the
factors that contribute to the quality of experience a person has
when interacting with a specific software artefact, or system. It
focuses on the practice of user centred: design, creation, and
testing, whereby the outcomes can be qualitatively tested
evaluated using small numbers of users.”
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Let’s Have a Break!
Back in 10 Minutes!
Come see me now if you have
Questions Regarding this Lecture!
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Jef Raskin
“Humans are variously skilled and part of assuring the accessibility
of technology consists of seeing that an individual’s skills match
up well with the requirements for operating the technology. There
are two components to this; training the human to accommodate
the needs of the technology and designing the technology to
meet the needs of the human. The better we do the latter, the
less we need of the former.”
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30. UX Discussion
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Perception – Vision
M. F. Bear, B. W. Connors, and M. A. Paradiso. Neuroscience: exploring the brain. Lippincott Williams &
Wilkins, Philadelphia, PA, 3rd ed edition, 2007.
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31. UX Discussion
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Perception – Hearing
M. F. Bear, B. W. Connors, and M. A. Paradiso. Neuroscience: exploring the brain. Lippincott Williams &
Wilkins, Philadelphia, PA, 3rd ed edition, 2007.
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32. UX Discussion
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Perception – Touch
M. F. Bear, B. W. Connors, and M. A. Paradiso. Neuroscience: exploring the brain. Lippincott Williams &
Wilkins, Philadelphia, PA, 3rd ed edition, 2007.
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33. UX Discussion
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Perception – Smell (Chemical)
M. F. Bear, B. W. Connors, and M. A. Paradiso. Neuroscience: exploring the brain. Lippincott Williams &
Wilkins, Philadelphia, PA, 3rd ed edition, 2007.
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34. UX Discussion
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Cognition – Attention
M. F. Bear, B. W. Connors, and M. A. Paradiso. Neuroscience: exploring the brain. Lippincott Williams &
Wilkins, Philadelphia, PA, 3rd ed edition, 2007.
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35. UX Discussion
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Cognition – Memory
M. F. Bear, B. W. Connors, and M. A. Paradiso. Neuroscience: exploring the brain. Lippincott Williams &
Wilkins, Philadelphia, PA, 3rd ed edition, 2007.
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36. UX Discussion
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Cognition – Exploration
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37. UX Discussion
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Communication – Explicit / Overt
Figure: ‘Communication’
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38. UX Discussion
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Communication – Implicit / Covert
Figure: ‘iOS’
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39. UX Discussion
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Input – General
Keyboard: The primary input device which enables control of
everything via scan codes;
Cursive: Pen based naturalistic input;
Pointing: Mice and trackballs etc.;
Force F/B: Physical feedback;
Speech: Speech to text recognition and control;
Touch: Touch screens, pads, and tablets - including touch
gestures – iPad;
Gesture: 3D gesture recognition - Xbox.
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40. UX Discussion
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Input – Specialist
HOM: Different ways to point;
Blink: Different ways to click;
Gaze/Eye: Different ways to point;
Haptic: Different kinds of feedback;
Immersive: VR;
Suck/Blow: Pressure switches - boolean input;
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41. UX Discussion
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UX Pop Quiz for next week...
1. What is the key focus of HCI?
2. What is the purpose of the UX specialist?
3. What is User Experience and how is it applied?
4. If there are no 100% correct answers in UX, how do we
decide what is right and what is wrong?
5. What are the five key properties of UX?
6. Pick one input modality and describe it.
7. What are the four main sensory channels, and briefly explain
them?
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42. UX Discussion
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To Do for next week...
1. UX Pop Quiz (last slide) Discuss Next Week; and
2. Read your notes up to the start of ‘Hatracks...’.
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43. UX Discussion
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Any Questions?
Simon Harper 2.44 Kilburn Building
0161 275 0599 (OR x50599)
simon.harper@manchester.ac.uk
Office Hours: Friday 14:00–18:00
Figure: ‘YES, it’s me!’
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