4. Directive/Task Behavior
Involves:
Clearly Telling People
• What to Do
• How to Do It
• Where to Do It
• When to Do It
And Then Closely Supervising Their Performance
5. Supportive/Relationship
Behavior
Involves:
Listening to People
Providing Support and Encouraging Their
Efforts
Facilitating Their Involvement in
Problem Solving and Decision Making
10. (High) THE FOUR LEADERSHIP STYLES
S High Supportive and High Directive and
U Low Directive High Supportive
P Behavior Behavior
P
O
R
T
I
V S3 S2
E
B
E
S4 S1
H
A
V
I
O Low Supportive and High Directive and
R Low Directive Low Supportive
Behavior Behavior
(Low) DIRECTIVE BEHAVIOR (High)
HIGH MODERATE LOW
D4 D3 D2 D1
DEVELOPED DEVELOPING
8
DEVELOPMENT LEVEL OF FOLLOWER(S)
11. Subordinate’s
Development Level
Competence: Task, Knowledge and
Skills
Commitment: Motivation and Confidence
9
19. (High) THE FOUR LEADERSHIP STYLES
S High Supportive and High Directive and
U Low Directive High Supportive
P Behavior Behavior
P
O
R
T
I
V S3 S2
E
B
E
S4 S1
H
A
V
I
O Low Supportive and High Directive and
R Low Directive Low Supportive
Behavior Behavior
(Low) DIRECTIVE BEHAVIOR (High)
HIGH MODERATE LOW
D4 D3 D2 D1
DEVELOPED DEVELOPING
18
DEVELOPMENT LEVEL OF FOLLOWER(S)
20. Directing
High Directive, Low Supportive
Leader Defines Roles of Followers
Problem Solving and Decision Making
Initiated by the Leader
One-way Communication
19
21. (High) THE FOUR LEADERSHIP STYLES
S High Supportive and High Directive and
U Low Directive High Supportive
P Behavior Behavior
P
O
R
T
I
V S3 S2
E
B
E
S4 S1
H
A
V
I
O Low Supportive and High Directive and
R Low Directive Low Supportive
Behavior Behavior
(Low) DIRECTIVE BEHAVIOR (High)
HIGH MODERATE LOW
D4 D3 D2 D1
DEVELOPED DEVELOPING
20
DEVELOPMENT LEVEL OF FOLLOWER(S)
22. Coaching
High Directive, High Supportive
Leader Now Attempts to Hear Followers
Suggestions, Ideas, and Opinions
Two-way Communication
Control Over Decision Making Remains With
the Leader
21
23. (High) THE FOUR LEADERSHIP STYLES
S High Supportive and High Directive and
U Low Directive High Supportive
P Behavior Behavior
P
O
R
T
I
V S3 S2
E
B
E
S4 S1
H
A
V
I
O Low Supportive and High Directive and
R Low Directive Low Supportive
Behavior Behavior
(Low) DIRECTIVE BEHAVIOR (High)
HIGH MODERATE LOW
D4 D3 D2 D1
DEVELOPED DEVELOPING
22
DEVELOPMENT LEVEL OF FOLLOWER(S)
24. Supporting
High Supportive, Low Directive
Focus of Control Shifts to Follower
Leader Actively Listens
Follower Has Ability and Knowledge to
Do the Task
23
25. (High) THE FOUR LEADERSHIP STYLES
S High Supportive and High Directive and
U Low Directive High Supportive
P Behavior Behavior
P
O
R
T
I
V S3 S2
E
B
E
S4 S1
H
A
V
I
O Low Supportive and High Directive and
R Low Directive Low Supportive
Behavior Behavior
(Low) DIRECTIVE BEHAVIOR (High)
HIGH MODERATE LOW
D4 D3 D2 D1
DEVELOPED DEVELOPING
24
DEVELOPMENT LEVEL OF FOLLOWER(S)
26. Delegating
Low Supportive, Low Directive
Leader Discusses Problems With Followers
Seeks Joint Agreement on Problem
Definitions
Decision Making Is Handled by the
Subordinate
They “Run Their Own Show”
25
27. (High) THE FOUR LEADERSHIP STYLES
S High Supportive and High Directive and
U Low Directive High Supportive
P Behavior Behavior
P
O
R
T
I
V S3 S2
E
B
E
S4 S1
H
A
V
I
O Low Supportive and High Directive and
R Low Directive Low Supportive
Behavior Behavior
(Low) DIRECTIVE BEHAVIOR (High)
HIGH MODERATE LOW
D4 D3 D2 D1
DEVELOPED DEVELOPING
26
DEVELOPMENT LEVEL OF FOLLOWER(S)
28. What Happens If We Have a
Mismatch of Leadership
Style With Development
Level?
29. Increasing Follower
Development Level
Tell Them What You Want Them to Do
Show Them What You Want Them to Do
Let Them Try - There Is Some Risk
Observe Performance - Focus on the
Positive
Manage the Consequences
30. Five Step to Training
Winners
Tell Them What You Want to Do
Show Them What You Want to Do
Let Them Try – There is Some Risk
Observe Performance – Focus on the
Positive
Manage the Consequences
31. The Leader’s Goal
Build Your Follower’s Development Level So You
Can Start Using Less Time-consuming Styles
(S3 and S4) and Still Get High Quality Results.
32. SUMMARY
Directive and Supportive Behavior
Leadership Variables
Situational Leadership II Model