1. GE WORK-OUT
Narsee Monjee Institute of Management Studies
How to implement GE‘s revolutionary
method for attacking organizational
problems!!!!!
Arnab Dasgupta(107)
Jai Dembani(108)
Ankit Dhadda(109)
Isha Aditi Dhar(110)
Duvvuri Ravishankar(111)
Deon Fernandes(112)
MBA, 2007-09
2. What is work-out??
The GE WorkOut process is a time tested
method used to:
• Streamline & simplify existing processes
• Eliminate non-value added work
• Quickly identify, prioritize & meet new
business initiatives
• Speed up decision making & implementation
• Build an empowered, quot;ownershipquot; workforce
G.E. WorkOut, developed at GE in the late
1980's, is being used with dramatic results
at hundreds of organizations world wide.
The focus is on fast implementation of
measurable improvements with clear lines
of accountability - obtained with speed,
simplicity, and self confidence. Used
repeatedly, GE Work Out can help your
organization become more lean, efficient,
and responsive to changing market
conditions
3. The Key Elements of WorkOut
WorkOut aims to … People closest to the
– Create the forum for work…
dialogue and change
– Know it best
– Eliminate bureaucracy
– Have significantly more to
and barriers
contribute to achieving business
– Cultivate grass root goals—and want to do so
solutions
– Will respond favorably to a team
challenge
Actions begin immediately because…
-Leadership decides ‗live‘ on the
recommended solutions
-Teams empowered to implement their
solutions with updates to leadership
-Recommendations must be completed in 90
days
4. How does it help?
• Infuses entrepreneurial spirit-greater
speed, flexibility, communication
• Provides a focus on stretch
• Develops systems‘ thinking
• Encourages lateral thinking-RAMMPP Matrix
• Quick and critical analysis of ideas- Pay-off
matrix
• Creating ownership
• Injects rapid cycle change and fast decision
making
Creativity Experience
quot;Coming together is a
beginning, keeping
together is a process,
working together is
success.quot;
Enthusiasm - Henry Ford
5. WorkOut Involves Everyone
Top Down
Leaders or managers identify a
key business improvement
goal, then challenge those
closest to the work to
recommend ways to reach the
goal.
Bottom Up
Those closest to the work make
specific recommendations to
meet the goal, then implement
the approved recommendations
within 90 days.
7. Overcoming resistance
• Create synergy
among existing
alternatives
• Nobody is perfect
• Cost-effectiveness
• Preach, profess ,
propagate-
quot;Wasteful Work
Practicesquot;
8. Stages Of A Work-Out
Stages Planning Conducting Implementi
ng
Time (days) 30 1-3 90
Participants Sponsor, Lead Facilitator, Sponsor, Champion, lead Recommend
Champion, invited facilitator, team leader, ation
members team member, team Owners,
facilitator, resource people, other
administrator, panelist recruited
members
Goal And i. Select theme, date, Analyze situation, give Carry out
Functions design session recommendation, approve action plan
ii. choose team leaders, action plans, give go ahead
team members, team signal
facilitators, town
meeting panelists,
administrator,
resource people
9. Planning A Work-Out
Objective : What is the objective of this Work-Out in bottom-line business
terms?
Improvement in actual performance, not in an area
Work-Out goal expression in a SMART goal statement :
Stretch goal, Measurable, Achievable, Realistic, Time-related
Planning :
1. Identifying the problem
2. Upper level organizational support
3. Organizing a plan design team
4. Recruiting a cross-functional team
10. Roles
Role Responsibilities Importance
Facilitation roles
Sponsor (A Responsible for all the parts of the organization involved in Mandatory
Sr.Manager) the Work-Out
Champion Represents the sponsor at sessions and organizes review Mandatory
sessions. Responsible for detailed preparation & follow up.
Work-Out Helps the sponsor make initial decisions about objectives Mandatory
Consultant and then works with the sponsor and champion to design the
session and organize logistics
Analyst compile and prepare the data given to team members Optional
Facilitator Facilitators help the consultant prepare and run sessions, Mandatory
attend preliminary briefing sessions with the lead facilitator,
and meet with team leaders to plan the team Sessions
Exp resource Specialists who are available during sessions Optional
Administrator organizes the logistics of the event Optional
Participatory Roles
Team leaders responsible for preparing their team for sessions Mandatory
Team Member Gather data, do some preliminary thinking, and are part of Mandatory
the team that solves the business Problem
11. Conducting a work out
• Introduction
• Brainstorming within small teams
• Presenting the ideas
• Developing the top 4 best ideas
• Decision making by the key
Business Manager
12. Implementing Work -Outs
• Ensuring Accountability
• Work planning
• Providing management oversight and support
Stages Of A Work-Out
Stages Planning Conducting Implementing
Time(days) 30 1-3 90
Participants Sponsor, Lead Facilitator, Sponsor, Champion, lead Recommenda
Champion, invited members facilitator, team leader, team tion Owners,
member, team facilitator, other
resource people, recruited
administrator, panelist members
Goal And i. Select theme, date, Analyze situation, give Carry out
Functions design session recommendation, approve action plan
ii. choose team leaders, action plans, give go ahead
team members, team signal
facilitators, town
meeting panelists,
administrator, resource
people
13. Implementing Work -Outs
• Selecting the Implementation
team :
– In touch with the front line
– Challenge traditional practices
– Participate actively without
dominating
– Strong orientation towards action
and results
14. Customizing Work-Out
• Time: A complex problem needs an
― Extended‖ Work-Out
• Distance: Organizations scattered
geographically use Virtual Work-Out
• FLEX THE FOCUS
Bureaucracy – Busting
Process Improvement
Strengthening the Value Chain
15. Leadership Challenge
• Define, Clarify and communicate
the Leadership Brand to
everyone
• Assess Managers against
Leadership Brand
• Invest in Managers
Development enabling them to
live with brand
• Reinforce the Leadership Brand
16. Embedding the Work-Out Process in
Organization Culture
• Work-Out is an adjective
• Stack the deck for success
• Use Facilitators to show the
way
• Build a support system
• Enable managers to get
ready to deploy Work-Out
• Set Specific Delivery Goals
17. Embedding the Work-Out Process in
Organization Culture
• Publicize the success
• Align your actions with your commitment
• Reach the tipping point
• Resource your Work-Out
• Share the knowledge you gain
• Apply Work-Out to other Programs
