Coaching Scrum Teams

Coaching Scrum Teams

- empower your development teams...
Agile Coaching
Bent Myllerup,
Agile Coach
bent@myllerup.dk
Myllerup Consult, Hasseltoften 11, 8361 Hasselager,  +45 2834 9084,  info@myllerup.dk

Agenda
• Why are teams so important?
• Challenges in forming teams
• How to overcome those challenges
• The transition from group to team

• Leader interventions
• Awareness of necessary changes in

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interaction with the teams
• Concepts in team development

Who am I?
• I have been in the software industry since the
early 1990’es
• Have been working for companies like TC
Electronic, Kamstrup and Systematic Software
Engineering
• Certified Project Manager (PMI)

• Certified Scrum Practitioner
• Certified Systemic Coach

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• External teacher at Attractor’s Project
Management courses
• Co-founder of the Scrum Forum DK network

Individuals, Groups and Teams

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In a complex world, team
organisation is the best
answer to coping and
handling the complexity
and chaos in projects

Challenges in forming teams
• Free-riding
• Inefficient decision-making
– Individual promotion
– Inadequate leader interventions

• Taking responsibility for results
other than one’s own

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The Team Performance curve

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Source: The Wisdom of Teams: Creating the High-Performance Organization by Jon R. Katzenbach and Douglas K. Smith

Overcoming team forming challenges

Three main factors:

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Decisions – Plans - Procedures - Learning - Inclusiveness

Processing Capability

Concepts in team development

Relations

Scope Direction

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Latitude
Source: Lederen som teamcoach by T. Molly-Søholm, A. Juhl, J. Nørlem, J. Storch and A. Molly-Søholm

Tuckman’s Stages of Team Development

Forming Storming Norming Performing

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Source: Developmental sequence in small groups by Bruce Tuckman

The Forming phase

Team:
Answer questions, such as
• Who participates?
• What are we going to do?
• How shall we do it?
• Who are we referring to?

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Coach:
Introduction of participants and the
clarification of basic terms,
objectives, vision and values.

The Storming phase

Team:
Coordinating, resolving difficulties
regarding establishing common
understanding, roles and procedures.

Coach:
Conflict resolution, dissolution and

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the development of team-specific
common understandings of roles,
routines, etc.

The Norming phase

Team:
Establishes a common understanding,
roles and procedures through self Coach:
assessment and agreements. Encourage development
The community will be established and of the team-specific
each individual will accommodate himself. common understandings,
roles, working, etc.

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The Performing phase

Team:
Can primarily concentrate on
getting the job done instead of
procedures, cooperation and
organizing.
The cooperation works and there
are less talk about process and self

assessment.

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Coach:
Encourage work performance
through a focus on excellence,
potentials, new targets, etc.

Coaching teams to higher performance


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Use coaching to shorten this period of time
and support the team during the transition

Concepts in team development

• Team coaching essentials
• Examples of team building exercises

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Graphics: English Just for You

Communication levels in coaching

Time out Ending
Contract
Dialogue about the dialogue, Sum up the benefits of the
Agree on subject,
re-negotiate the contract. dialogue and subsequent
goal and process.
actions

Process/Meta level

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Action level
Dialogue and questions

The 5D model (Appreciative Inquiry)
Phase 1: Definition
Define what needs to
Phase 5: Deliver
be explored and
Plan how to
developed on
implement and
maintain the
changes

Phase 2: Discover

Focus on best practice.
How and when does it
Phase 4: Design
work in the team.
Define concrete

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goals

Phase 3: Dreaming
Create a shared image
of how it should be in
the future – what
would we like to
achieve?

Source: Lederen som teamcoach by T. Molly-Søholm, A. Juhl, J. Nørlem, J. Storch and A. Molly-Søholm

Team awareness exercise
All gather in a circle…

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And change
place with the
one opposite of
you… Created by Timothy Galloway

Team awareness exercise
What happened?

Did you cross

over?

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or …
Make a turn?

Created by Timothy Galloway

Market of skills
Imagine that each of you owns a booth on
a market. Make a poster that tells:
• Which competences, skills and abilities
related to the team are available at
your booth

• What is available under the counter of
your booth? (In other words, which
competencies, skills, and abilities do

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you possess that may not be relevant
to the goal of the team?)
• Which competences and so forth would
you like to achieve or learn from some
of the other team members
Production of posters should be time-boxed to twenty minutes.
Created by Peter Lang

Market of skills (continued)
Next, each person presents his or her poster.
During the presentation everyone else notes the
following (one note on each sticky label):
• The competences and so on that you are
especially excited that this person offers (this
could be on green sticky labels)

• Other relevant competences and so on that
you know this person possesses but didn’t

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mention (this could be on red sticky labels)
• How you can help the person to gain the
competences, skills or abilities he/she wants
(this could be on yellow sticky labels)
After the presentation, the other team members give their feedback
one by one. Try to limit this part to ten minutes per presenter (the
presentation and feedback).
Created by Peter Lang

Examples of posters

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Presentation and feedback

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Round up
We have gone through the subjects:
• Why teams are important
• Essentials in building up teams
• Appropriate leader inventions

• Briefly looked into coaching techniques
• Concrete team building exercises

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www.agilecoaching.dk
Thank you for your attention

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Coaching Scrum Teams

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