Integrating Microsoft Lync with Cisco


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Microsoft Lync is the leading Unified Communications (UC) platform in the marketplace today - seamlessly combining telephony, instant messaging, web conferencing, and A/V conferencing in a single application. But organizations are struggling with the question of how to make Lync work with their existing investments in legacy Cisco IP telephony. In this session, we will be taking a deep look at the best ways to leverage Lync in addition to an existing Cisco infrastructure.

Based on years of integration experience with Microsoft UC and Cisco, Perficient will share best practices and recommendations for getting the most out of Lync. This event will give you clear ideas of what works, what doesn't, and how best to bring UC to your organization.

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Integrating Microsoft Lync with Cisco

  1. 1. Microsoft Lync: Integrating with or Replacing Cisco Matt McGillen • October 30, 2013
  2. 2. About Perficient Perficient is a leading information technology consulting firm serving clients throughout North America. We help clients implement business-driven technology solutions that integrate business processes, improve worker productivity, increase customer loyalty and create a more agile enterprise to better respond to new business opportunities. 2
  3. 3. Perficient Profile • • • • • • • • • • Founded in 1997 Public, NASDAQ: PRFT 2012 revenue of $327 million Major market locations throughout North America • Atlanta, Austin, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Detroit, Fairfax, Houston, Indianapolis, Minneapolis, New Orleans, New York, Northern California, Philadelphia, Southern California, St. Louis, Toronto, and Washington, D.C. Global delivery centers in China, Europe and India ~2,000 colleagues Dedicated solution practices ~85% repeat business rate Alliance partnerships with major technology vendors Multiple vendor/industry technology and growth awards 3
  4. 4. Our Solutions Expertise Business Solutions Technology Solutions • • • • • • • • • • • • • • • • • Business Intelligence Business Process Management Customer Experience and CRM Enterprise Performance Management Enterprise Resource Planning Experience Design (XD) Management Consulting Business Integration/SOA Cloud Services Commerce Content Management Custom Application Development Education Information Management Mobile Platforms Platform Integration Portal & Social 4
  5. 5. Our Microsoft Practice 5
  6. 6. Unified Communications Expertise • • • Two Lync Masters on staff (only 50 in the world) One of only three partners to be a Office 365 Fast Track Packaged service offerings focused on: • • • • • • Office 365 Lync Voice Experience with on-premise, cloud, and blended deployments Over 500k cloud users deployed to date Published O365 book in FY13 Strategic Partnerships with AudioCodes, Dell Software Group, Clarity Connect, Proofpoint 6
  7. 7. Our Speaker Matt McGillen, Director of Infrastructure • More than 15 years of IT consulting experience focused on Unified Communications (UC) • Responsible for selling and delivering UC solutions for complex business environments – solutions include all components of the Microsoft UC stack, with a particular focus on Microsoft Lync and the integration of Lync with existing voice systems • Prior to joining Perficient, managed the professional services division of a regional Microsoft and Cisco consulting firm 7
  8. 8. Deep Lync Telephony Experience 8
  9. 9. Deep Lync Telephony Experience 9
  10. 10. 3 Lync/Cisco Integrations 10
  11. 11. The 4th and Best Way Lync is the application, Cisco is the network! 11
  12. 12. Deciding How to Integrate Define Your Requirements Which users need which functions? How do people actually work together? Use the Best Tool for the Job Sometimes IP phones on desks are good enough Just because you’ve always used a technology doesn’t mean it’s the best Segment User Populations Different sites have different needs Mobile workers, sales force, knowledge workers are require different functionality 12
  13. 13. 3 Ways to Integrate SIP: Trunk or Gateway CUCM 5.x and up supports “Direct” SIP You may still want a gateway, depending on your situation Remote Call Control Using Lync client for IM, Presence “Click-to-Call” takes your Cisco phone off-hook Client Side Plug-in CUCiLync It’s bad, what can I say? 13
  14. 14. Lync With Client-Side Plug-in 14
  15. 15. Lync With Client-Side Plug-in It’s a Cisco softphone bolted on to your Lync Client It registers with Call Manager What It Is It gives you softphone and Lync Pros Cons It’s difficult to manage It’s confusing for end-users It’s expensive You need a VPN 15
  16. 16. Lync With Remote Call Control 16
  17. 17. Lync With Remote Call Control It’s a Cisco Presence Server integrated to both Lync and Call Manager What It Is Gives you “click to call” Gives you “phone presence” Pros Cons It’s difficult to manage It’s confusing for end-users It’s expensive You need a VPN 17
  18. 18. Lync With Direct SIP 18
  19. 19. Lync With Gateway Upstream 19
  20. 20. Lync With Direct SIP You can send calls back and forth What It Is Pros Allows users to use Lync as a softphone Allows you to use Lync as a conference bridge Is well supported by Cisco & Microsoft Clean lines of delineation: Microsoft on the desktop / Cisco as a handset No “phone presence” Cons 20
  21. 21. Lync With Direct SIP It uses G711 It uses TCP It uses the SIP standard, but… It has to be certified by MS You can register generic SIP phones, but… 21
  22. 22. Lync With Direct SIP – Why to Do it Let remote users use Lync for softphone • Ditto for traveling users • Ditto for hoteling users • Ditto for people who don’t like expensive, clunky handsets Convert a single branch office Keep PBX handsets, use Lync for everything else, especially conferencing Replace handsets over time 22
  23. 23. Lync With Direct SIP – How to Wreck it We don’t need a plan, we’ll figure it out” “I want my PBX phone to ring AND Lync to ring!” • It can be done. • That doesn’t mean it should be done. • Not fun setup in the PBX to fork calls. • Voicemail, etc. – It can be a problem. • Just use a Lync phone if you want this scenario (easy for me to say). But, yes, it can be done. Golden Rule: Do Not Deploy the Same Service (Voice) to the Same User on Two Different Systems. 23
  24. 24. Lync With Direct SIP – How to Wreck it “I have 50 branch locations, can I tie into just 1 Lync server back in HQ?” • It can be done. • That doesn’t mean it should be done. • This causes WAN hilarity. • You really need to decide how you want Lync to work for you. 24
  25. 25. Lync With Direct SIP – Easy Dial Plan One Main Step in Lync: *. • Create the trunks • Create the route groups • Create the route list • Create the route patterns (88.XXXX) • Forward the DNs • Route the calls • Serves 1-1000 users. Enjoy! 25
  26. 26. Lync With Direct SIP – Easy Dial Plan To Be Considered: • QoS • CAC • MTPs • Bandwidth Usage • Codecs / Transcoding 26
  27. 27. Connect with Perficient Forrester & Perficient Talk SharePoint, Yammer & Mobile Microsoft CRM for Healthcare Providers 27
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