Communication Skills

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following is a result of my personal experiences in interpersonal interaction as well as public speaking....

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Communication Skills

  1. 1. A PRESENTATION ON EFFECTIVE COMMUNICATION SKILLS By--- Pankaj Kumar
  2. 2. Objectives <ul><li>Define and understand communication and the communication process </li></ul><ul><li>List and overcome the filters/barriers in a communication process </li></ul><ul><li>Practice active listening </li></ul><ul><li>Tips to improve verbal and non verbal communication </li></ul>
  3. 3. What is Communication? <ul><li>Communication is an Art of Transmitting Information, Ideas & Attitudes from One Another. </li></ul><ul><li>ITS ESSENCES : </li></ul><ul><li>PERSONAL PROCESS </li></ul><ul><li>INVOLVES CHANGE IN BEHAVIOUR </li></ul><ul><li>MEANS TO INFLUENCE OTHERS </li></ul><ul><li>EXPRESSION OF THOUGHTS AND EMOTIONS </li></ul>
  4. 4. What are the most common ways we communicate? Spoken Word Written Word Visual Images Body Language
  5. 5. Types of Communication Downwards Communication : Highly Directive, from Senior to subordinates, to assign duties, give instructions. Communication : Among colleagues, peers at same level for information level for information sharing for coordination, to save time. COMMUNICATION NETWORKS Formal Network : Virtually vertical as per chain go command within the hierarchy. Informal Network : Free to move in any direction may skip formal chain of command. Likely to satisfy social and emotional needs and also can facilitate task accomplishment.
  6. 6. The Communication Process SENDER (encodes) RECEIVER (decodes) Barrier Barrier Medium Feedback/Response
  7. 7. Barriers to communication <ul><li>Noise </li></ul><ul><li>Inappropriate medium </li></ul><ul><li>Assumptions/Misconceptions </li></ul><ul><li>Emotions </li></ul><ul><li>Language differences </li></ul><ul><li>Poor listening skills </li></ul><ul><li>Distractions </li></ul>
  8. 8. Hearing Vs Listening Hearing – Physical process, natural, passive Listening – Physical as well as mental process, active, learned process, a skill Listening is hard. You must choose to participate in the process of listening.
  9. 9. VALUE OF LISTENING <ul><li>Listening to others is an elegant art. </li></ul><ul><li>Good listening reflects courtesy and good manners. </li></ul><ul><li>Listening carefully to the superiors improves competence performance. </li></ul><ul><li>Good listening skill can improve social relations and conversation. </li></ul>
  10. 10. <ul><li>Always think ahead about what you are going to say. </li></ul><ul><li>Use simple words and phrases that are understood by every body. </li></ul><ul><li>Speak clearly and audibly. </li></ul><ul><li>In case of an interruption, always do a little recap of what has been already said. </li></ul><ul><li>Always pay undivided attention to the speaker while listening. </li></ul><ul><li>While listening, always make notes of important points. </li></ul>ESSENTIALS OF COMMUNICATION DOS
  11. 11. ESSENTIALS OF COMMUNICATION DON’Ts <ul><li>Do not instantly react and mutter something in anger. </li></ul><ul><li>Do not use Jargons not understood by majority of people. </li></ul><ul><li>Do not speak too fast or too slow. </li></ul><ul><li>Do not assume that every body understands you </li></ul><ul><li>Do not jump to the conclusion that you have understood every thing. </li></ul>
  12. 12. <ul><li>Practice Meditation. </li></ul><ul><li>Think And Speak. </li></ul><ul><li>Do Not Speak Too Fast. </li></ul><ul><li>Look Presentable & Confident. </li></ul><ul><li>Improve Pronunciation. </li></ul><ul><li>Work On Voice Modulation. </li></ul><ul><li>Work On Body Language. </li></ul><ul><li>Improve On Your Topic Of Discussion. </li></ul>How to Improve Existing Level of COMMUNICATION?
  13. 13. Improving Body Language - Tips <ul><li>Keep appropriate distance </li></ul><ul><li>Touch only when appropriate </li></ul><ul><li>Take care of your appearance </li></ul><ul><li>Maintain eye contact </li></ul><ul><li>Smile genuinely </li></ul>
  14. 14. … in the new global and diverse workplace requires excellent communication skills! Success for YOU…

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