2. Learning Objectives
• Define organizational behavior (OB)
• Identify the primary behavioral disciplines
that contribute to OB
• Describe the three goals of OB
• Review the challenges and opportunities
for Managers to use OB
3. Learning Objectives
• Explain the key elements in total quality
management (TQM)
• Discuss why workforce diversity has
become an important issue in management
• Explain how managers and organizations
are dealing with employee ethical dilemmas