Security and You


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This document was created for the purpose of assessment for Diploma of Events Management at Southbank Institute of Technology in 2007.

It's a bit tacky, yes. Partner and I decided to go with a sense of humour for this presentation.

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  • Good afternoon Doug and new staff members and welcome to your security safety induction. My name is Rebecca and this is my partner Nikki and we manage the security department here at the hotel. As you know we are the leading accommodation and event/conference venue here in Brisbane which is why it is important that as new staff members you are well aware of the security measures that we have in place. Your safety is your managers and ours number one priority so it is crucial that you listen to us closely today. Many of you should be familiar with the protocol involved in security as it is similar in most hotels but it is still our duty of care to ensure that you know what our security procedures are so that in case of an emergency you know how to proceed in the safest way possible.
  • Security can cover a number of topics, however today we will be focussing on the obligations of your manager, yourself and your clients, security procedures that we have in place and what to do if there is an armed robbery or a bomb threat. This will especially be relevant to some of you who will be handling the World Health Summit in three months time. Also we don’t want what happened at the APEC conference to happen here to us. Security involves all of you so we have a quick test at the end so that we can be sure that everyone is up-to-date and knows our security procedure here at the hotel.
  • In the case of a bomb threat received over the phone, listen and stay calm! This is the best piece of advice we can possibly give you. Use the designated telephone bomb threat form to collect information. It should be kept beside your telephone or in a close, obvious place, such as a pin-board. Note as much information as possible about the caller, threat, environment and call details, but never interrupt the caller. This may anger them and things could get worse. Try to maintain a normal telephone manner in order to keep the caller talking and yourself more calm. If possible, use the same words the caller is using. This helps eliminate communication breakdowns that may occur. Signal to the person nearest that you are receiving a bomb threat call, but do not alert the caller that you have done this. Lastly, don’t hang up! The call can be traced even after the caller has hung up themselves.
  • Take note of any suspicious behaviour. You may be witnessing someone place a bomb threat and not even realise it! We have tight security at events and at down times at the hotel… Phone call recording is currently being organised, so we will have by the end of the week a “Your call may be monitored for security and training purposes” message played at the start of every call that comes into the hotel. Security devices, particularly surveillance and entry-limiting procedures, are really helpful too.
  • Confidential counselling for employers and employees to ensure that no one internal to the Hotel is ever upset enough to want to threaten or harm the workplace in anyway.
  • Security and You

    1. 1. Security and YOU
    2. 2. Duty of care“Duty of care” under the Workplace Health and SafetyAct of 1995 is also known as “obligations.” Who has obligations in the workplace? Employers Employees Visitors and Clients Builders Manufacturers everyone!
    3. 3. Obligations of EMPLOYER (sec 28)(1) An employer has an obligation to ensure the workplace health and safety of each of the employer’s workers at work.(2) Also, an employer has an obligation to ensure his or her own workplace health and safety and the workplace health and safety of others is not affected by the way the employer conducts the employer’s undertaking.
    4. 4. Obligations of EMPLOYEES/ VISITORS (Sec 36)(a) to comply with the instructions given for workplace health and safety at the workplace by the employer at the workplace and, if the workplace is a construction workplace, the principal contractor for workplace health and safety at the workplace;(b) for a worker—to use personal protective equipment if the equipment is provided by the worker’s employer and the worker is properly instructed in its use;(c) not to wilfully or recklessly interfere with or misuse anything provided for workplace health and safety at the workplace;(d) not to wilfully place at risk the workplace health and safety of any person at the workplace;(e) not to wilfully injure himself or herself.
    5. 5. Bomb threatsTelephone call– Listen and stay calm!– Form to collect information– Note as much information as possible Caller, threat, environment, call details– Never interrupt the caller– If possible, use the same words they use– Signal to someone the call is happening– Don’t hang up.
    6. 6. Bomb threatsWritten or mail threat– Wear gloves to open suspect mail– Handle with extreme care– Contact your supervisor immediately
    7. 7. Bomb ThreatsSuspicious Items– Report the location and an accurate description of the object to the appropriate warden.– If absolutely necessary, place sandbags or mattresses around the object. Do not attempt to cover it.
    8. 8. Bomb ThreatsSuspicious Items– Block off the area with a clear zone of at least 100 metres, including floors below and above the object.– Check to see that all doors and windows are open to minimize damage.– Evacuate.– Do not re-enter the hotel until the device has been removed, and the building is declared safe.
    9. 9. Bomb threatsPrevention– Be observant– Tight security on Entrances and exits Storerooms and ‘staff only’ areas– Lots of training– Phone call recording– Security devices
    10. 10. Armed RobberyListen closely to what they sayComply with their demandsDo not call security or attract attention to yourselfStay calm and be observant, taking in as muchinformation as possibleDo not try any heroic act to stop the offenderDo not prolong the offenderReport to police and security at asafe momentInform all staff membersFill in the offender identification form
    11. 11. Armed RobberyProcedures for YOU:– Be aware of suspicious activity– Do not allow unauthorized access into employee areas– Ensure all stockrooms are locked & keys are kept safe– Try not to leave your cash register area for long periods of time– Keep limited amounts of cash– Keep money out of sightPrevention strategies:– Training– Limited amounts of cash and signage– Surveillance and security devices– Cash register in a visible place
    12. 12. Security ProceduresSecurity checks on staff atcommencement of employmentSecurity devices– CCTV– Alarms– Metal Detectors– ID Card Entry– Signage for theseSecurity escort
    13. 13. Security ProceduresReporting– unauthorised persons– Suspicious behaviour or objectsMoney skimmingCrowd ControlDelivery of goodsCompulsory security check at eventsPsychology training in abnormal behaviourConfidential counselling for employers andemployees
    14. 14. SummaryIt is your duty of care to look after the safety ofthose around you and that of yourselfBe observantBe responsible and sensibleDon’t be a heroUnderstand proceduresKeep your training updatedCall security if concerned
    15. 15. Quiz Questions:1. Employees and Visitors have noobligations under the WHS Act of 1995.– True or False.2. In which section of the WHS Act of1995 does the obligations of an employercome under?– Section 25, 26, 27, 28, 293. How far should you clear an areaaround a suspicious object?– 10m, 50m, 100m or 200m
    16. 16. Quiz Questions:4. What is the maximum amount of moneyyou should have in your draw before youcall security to remove some?5. If you think it is safe to do so during anarmed robbery you should try and stop theoffender from getting away.– True or False.
    17. 17. ContactsManagementSecurity– Office open 24/7– HotlineQueensland governmentPolice - 000