Newgen Case Study on A Business Process Automation (BPA) Platform for Retail Operations in India.

1. Case Study BANKING
SOLUTIONS FOR BUSINESS PROCESS & DOCUMENT MANAGEMENT
A Business Process Automation (BPA)
Platform for Retail Operations in India
For a global banking leader
Overview
The bank is amongst the global leaders in Corporate Banking and
Securities, Transaction Banking, Asset Management and Private Wealth
Management. The bank provides unparalleled financial services in 74
countries. In India, the client has 10 branches and employs more than 5000
people. Apart from Private Wealth Management, the bank also offers
solutions for Asset Management, Corporate Banking and Investment
The BPM solution, OmniFlow Banking.
Suite, from Newgen has enabled us
to centralize a large number of our The Challenge
processes, resulting in leaner and
efficient branches. Branches have The bank competes to be a high quality, profitable retail bank in India, with
been able to focus on sales while the robust earnings, adequate physical network and a superior retail franchise.
processing activities are moved to The bank plans to capitalize on the rapidly growing base of affluent and
centralized back office in Mumbai. mass affluent households, as well as small- and medium-sized businesses
The Turn Around Time (TAT) has (SMBs), which represent 75% of the national household income.
been significantly reduced, leading
to better customer experience.
In 2004-05, the bank planned to offer comprehensive products and services,
Head, Operations especially catering to Retail Banking, such as current accounts, savings
accounts, various investment products and loans, in addition to the advisory
service to customers. Such comprehensive service offering and rapid
expansion of operations demanded establishing robust capabilities.
Towards this purpose, the bank decided to establish a centralized processing
center for efficient and effective processing of liabilities and asset products.
This resulted in leaner and more efficient headquarters, faster rollout of new
branches, and inculcate a strong, customer-focused sales culture.
Consequently, the bank was contemplating at implementing a workflow
automation system for its retail banking operations in order to provide
efficient service to its clients.
The Newgen Solution
Newgen provided the client with its BPM-based solution, which included a
TM TM
OmniScan production-level scanning system; a OmniDocs document
TM
management system; and OmniFlow workflow automation system. Paper
Key Highlights documents are scanned at branches using OmniScanTM deployed at Regional
Processing Centers (RPC). The scanned documents are introduced into
! Shorter turn around time for
processes OmniFlowTM .
! Lower Manpower cost
! Drastic Reduction in cost The rules-driven solution automatically guides the documents to various
users and stakeholders, and has built-in rules for automatic redirection of
documents based on the exceptions raised . After processing, documents are
archived using OmniDocs™ and can be retrieved later on for various
purposes such as auditing, compliance, dispute resolution, etc. Also,
comprehensive tracking and monitoring of processes enable fast redressing
of any potential bottlenecks in the system.
www.newgensoft.com

2. Case Study BANKING
SOLUTIONS FOR BUSINESS PROCESS & DOCUMENT MANAGEMENT
The BPM solution was integrated with Finacle, the core banking system at
Newgen Software Technologies
the bank for exchanging various status during the processing of any
Limited is the market leader in
Business Process Management customer request. The end-to-end solution automated the entire retail
(BPM) and Document Management operations.
System (DMS), with a global
footprint of about 750 installations
in over 35 countries. More than 100
Some of the critical processes that have been BPM enabled include Account
of these implementations are large, Opening (Data Entry Outsourcing Model), Account Maintenance, Account
mission-critical solutions deployed Closure, Tax Deducted at Source (TDS) Certificate Issuance, and Cross-
at world's leading BFSI, BPO and border Outward Remittance. Other processes to be implemented in the near
Fortune Global 500 companies. future include Loan Disbursement (Mortgages), Loan Disbursement
Newgen is recognized by (Personal), Loan Sanction, etc.
distinguished analyst firm IDC in its
exclusive report “Newgen Software: The overall working of the solution is depicted in the following figure.
Global Leader in Business Process
Management and Document
Management Solutions.” With
HSBC and SAP investment,
Newgen is one of the rare product
companies to have backing of both
leading financial and technology
companies of the world.
Winner of prestigious awards, such
as CNBC-TV18 “Emerging India
Award 2008”, Frost and Sullivan's
“Market Leadership Award for
Document Management System and The solution uses Oracle 9i on AIX 5.3 at the back-end. The Web and
Workflow Software & Services” and Application server runs on Suse Linux 9.0, whereas the Image Server has
“Distinguished Application Product been hosted on Windows 2003 Enterprise edition.
Company” by NASSCOM,
Newgen’s Quality Systems are
certified against ISO 9001:2008 and The Benefits
Information Security Standard, ISO The Newgen solution has enabled the Bank to establish a centralized
27001:2005. Newgen has also been processing center for speedy and accurate processing of retail liabilities and
assessed at CMMI Level3.
services. The core benefit comes from the capability of the solution to
define, deploy and monitor the processes.
The major benefits of the solution may be outlined as follows:
Newgen prestigious clients include
HSBC Bank, Deutsche Bank, Hua ! Shorter Turn Around Time (TAT) for processes
Nan Bank, ABN Amro Bank, ICICI ! Drastic reduction in courier cost for to-and-fro document exchange with
Bank, IDBI Bank, State Bank of NPC
I n d i a , I N G Vy s y a B a n k ,
! Lower manpower cost due to integration with the core banking system
CitiFinancial, RAK Bank, Bank of
Tanzania, Max New York Life, Bajaj The integration also meant no changes required in the core banking
Allianz, Royal Sundaram Alliance, system and consequently lower implementation costs
Unilever, Philips, GE Countrywide, ! Instant online availability of all customer information to the bank
EXL, Satyam Nipuna, iGATE, Core
3, Ranbaxy, GSL, Kenyan Airways
personnel, resulting in substantial cut in document sharing, printing and
and SEC Phillipines. distribution costs
! Solution is highly scalable, thus ensuring rapid ramping-up of bank's
operations
Corporate Office US UAE
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