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Webinar: Wealth Management Reporting- Leveraging BPM and CCM to drive Customer Centricity

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Wealth Management reporting has undergone substantive changes in the last couple of years. As the market grows more competitive and highly monetized, financial enterprises are witnessing a paradigm shift in consumer behavior. HNIs expect that their bank to drive robust information management and customized on-demand communication enabling faster and effective decision making.

To address all these requirements Newgen provides a Wealth Management Reporting Solution.

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Webinar: Wealth Management Reporting- Leveraging BPM and CCM to drive Customer Centricity

  1. 1. Wealth Management Reporting
  2. 2. Typical Wealth Management Scenario Support Team Member of banker support team works with one or more bankers Operational Support works with one or more banker s to support client reporting requirements Investment Counselor Caters to investment products for one or more client in a Banker’s relationship portfolio Relationship Banker Owns relationship with clients for all types of asset and liability banking products Multiple Data Sources Legacy Systems Third Party System CRM Solutions for Business Process, Customer Communication & Content Management HNI , Ultra HNI and Corporate Customers Equity, Fixed income and Mutual funds Derivatives and Alternative investments Loans & Deposits Work sheet Market Intellige nce Data Extraction Statements Reports Information Data Processing Information
  3. 3. Are these your challenges ??? Solutions for Business Process, Customer Communication & Content Management
  4. 4. Personalized Report on Customer Demand Issues Faced 1. Consolidation of data from various systems like Deposits, Equity, Equity, Fixed income , Mutual funds, Derivatives , Alternative investments, Deposits , Insurance etc. 2. Errors in data consolidation 3. Data Quality issues 4. In time Data availability 5. Standard Reports are not helping 6. Personalization involves a lot of back office support 7. Multiple approvals required 8. Customer complains that delays in report Impedes investment decision This bulky report contains information which is of little interest to me. I urgently need a consolidated report on 1. Realized Gain/Loss 2. Exchange Traded Funds 3. International Equity Sure Sir !! Since this is a personalized report will get this compiled and sent to you in 5 Working Days… Solutions for Business Process, Customer Communication & Content Management
  5. 5. Comprehensive Portfolio Performance Report Market Movement Report Customized Report with Customer Specific Marketing Detail Report Mass Customization yet Compliant Summary Report ( With Masked Personal Information) Precise Report Report in Native Language, Domestic Currency , Color Scheme etc Personalization & Localization Report Data Security Investment Performance Report Relationship Banker Solutions for Business Process, Customer Communication & Content Management Sample Statement Holdings and Transactions Report
  6. 6. Development Efforts in Personal Report Creation Solutions for Business Process, Customer Communication & Content Management 1. High Development Effort cost 2. Inflexible temple modification and customization process 3. High TAT with custom report generation 4. Major support from backend teams 5. High maintenance cost. Standard template Multiple Data Source Development Team Personal Reports ( Personal Templates) Development Effort Issues Faced Operation/ Support Team : Personal Report/Template creation
  7. 7. Manual Report Creation Standard Reports ( Pre Defined Templates ) Multiple Data Sources Legacy Systems Third Party System CRM Solutions for Business Process, Customer Communication & Content Management Issues Faced 1. Consolidation of data from various systems 2. Errors in data consolidation. 3. Data Quality issues 4. SLA Violations for Data availability 5. High TAT for report generation Operation/ Support Team : Manual report creation using standard template Equity, Fixed income and Mutual funds Derivatives and Alternative investments Loans & Deposits Work sheet Market Intellige nce
  8. 8. Meeting Regulatory Compliance 1. Difficult to cope Solutions for Business Process, Customer Communication & Content Management with changing regulatory requirements based on countries & states 2. Workarounds getting complicated over time 3. Bespoke solution to cater to Regulations Disclaimer Risk Exposure Capital & Liquidity Definitions Report Terms Issues Faced Mandatory Disclosures
  9. 9. Huge Risk Analyst Reports Issues Faced 1. Chances of missing regulatory notes / disclaimers 2. Spreadsheets can be outdated 3. Cut / Copy / Paste errors 4. Missing sections while collating report 5. Manual calculations or Core Data Sources User Spreadsheets Market Analytics entry errors Other Data Sources Solutions for Business Process, Customer Communication & Content Management
  10. 10. Let’s combat your challenges together ..!!! New Way of Working…. Solutions for Business Process, Customer Communication & Content Management
  11. 11. Redefining Reports  Report to be viewed as an aggregation of components  Component is a reusable logical grouping of data columns, computations, static text and layout  Example of components could be: Customer Profile, Relationship Summary, Portfolio Return, Cash & Short Term Investments, Realized/Unrealized Gain etc.  Dynamic data in these components gets automatically fetched and rendered based on:  Customer ID  Reporting Levels (Relationship or Group, Entity, Account )  Date Range  Country / Geography  Currency  Data display option (Tabular or Graphical: Charts, Graphs)  Component level disclaimers  Component level filters Solutions for Business Process, Customer Communication & Content Management
  12. 12. Wealth Management Reporting- Solution Overview Various Data Sources Base Report Creation Portfolio Return Create components and add to Library Personalized Reports 3rd Party System (Client/Banker Portal) Solutions for Business Process, Customer Communication & Content Management Template Design Portfolio Report Report Generation Wealth Management Solution can generates wide range of Wealth Management Reports for Ultra High Net worth Individuals as per their individual requirements and preferences. Features • Flexible Report Creation Engine • Create/View/Regeneration Customized Reports • Custom Templates Storage and Retrieval • Workflow Driven Collaboration • Access to Heterogeneous Databases. MQ CRM Assets & Liabilities
  13. 13. Equity, Fixed income and Mutual funds Loans & Deposits Worksheets CRM Market Intelligence ETL – Extraction, Transformation and Loading Solutions for Business Process, Customer Communication & Content Management Data Sources Derivatives and investments Data Consolidation Data Reconciliation, Quality check and Pre Calculation/ Aggregation Staging Base File Base File Base Report Creation Wealth Management Reporting- Data Consolidation Legacy Systems Third Party System A Base Report contains structured data which is collected from various applications and systems. This data is used for creating various decision-making and analytical reports.
  14. 14. Wealth Management Reporting- Component Design Base File Base Report Portfolio Return Data Set Creation Cash Flow Unrealized Gain Portfolio Comparison Approver Solutions for Business Process, Customer Communication & Content Management Component Library Approver does a rigorous testing of the components using sample data for all possible permutations and combinations. Once approved these become part of certified component gallery for quick report designing Portfolio Return Cash Flow Unrealized Gain Portfolio Comparison Component Creation
  15. 15. Wealth Management Reporting- Template Design Portfolio Report Approved Portfolio Allocation Associated Group Solutions for Business Process, Customer Communication & Content Management Template Template is approved and Library sent to template library to facilitate quick report generation as per customer preferences Portfolio Report Customer Type 1 Component Library Formattin g Gallery Entitlement Group Summary Report Disclaimer: This is a computer generated report.. Summary Report Portfolio Allocation Disclaimer Jkmdkl ldkkdk dkdkksk kdkal sk alkkskdkka kdkkal;amd kakdkkdka dkkd the hheen sooom sjdodn. Wealth Report
  16. 16. Template Library Formatting Wealth Report Portfolio Report Summary Report Portfolio Allocation Disclaimer . Gallery Component Library On Demand Request : Frequently asked Reports On Demand Request : Custom Reports Customer request a frequently requested report : Portfolio Report Relationship Banker triggers report generation on real time basis Relationship Banker Summary Report Disclaimer: This is a computer generated report. This does not require any signature,. Incase of any failure please contact us on our Emergency number 1800 - 101-2302. Market Risk are subjected to movement mo movements we don’t take any responsibility Relationship Banker selects the predefined report temple from the library Customer Request Customized Report Relationship Banker selects a blank template, drag n drops the necessary approved report components. Solutions for Business Process, Customer Communication & Content Management Customers Wealth Management Reporting- Report Creation
  17. 17. Template Library Component Library Wealth Report Portfolio Report Summary Report Portfolio Allocation Disclaimer: This is a computer generated report. Scheduled Report Generation Relationship Banker Relationship Banker can schedule reports for different customer based on the report preferences and delivery mode Based on the schedule different reports are generated and dispatched to respective customers Solutions for Business Process, Customer Communication & Content Management Customers Wealth Management Reporting- Personalization Formatting Gallery
  18. 18. Wealth Management Reporting- Key Highlights C O N T E M P O R A R Y R E P O R T I N G Unified and Comprehensive Reporting from many sources Scheduled and On-Demand Reports Personalized Information and Layout Attractive Layouts Individual Dashboards Consistent Branding Enforced Review Automatic audit and archival Solutions for Business Process, Customer Communication & Content Management
  19. 19. Wealth Management Reporting- Key Highlights C O N T E M P O R A R Y R E P O R T I N G E A S E o f D E S I G N Drag and Drop placement Resizing of component Right based access of template Multiple Layer Support Style Gallery Template Gallery Master template creation with header, footer, logo etc. Graph Barcode Dynamic Image URL Placeholders for Database Field. System Fields MS Word Authoring support Solutions for Business Process, Customer Communication & Content Management
  20. 20. Wealth Management Reporting- Key Highlights C O N T E M P O R A R Y R E P O R T I N G E A S E o f D E S I G N R I G H T S M A N A G E M E N T Management rights according to various roles : Design Approval Generation Approval Distribution Approval Sampling and Auditing Sequential Sampling Random Sampling Searching Solutions for Business Process, Customer Communication & Content Management
  21. 21. Wealth Management Reporting- Key Highlights C O N T E M P O R A R Y R E P O R T I N G E A S E o f D E S I G N R I G H T S M A N A G E M E N T T A R G E T E D P R O M O T I O N Business Rule determined Promotional Message Conditional Annexure for Cross Selling Capture Customer Interest through Dynamic Hyperlink Hyperlink on Image Business Rule – If ( CustomerType = ‘Gold’) Solutions for Business Process, Customer Communication & Content Management
  22. 22. Wealth Management Reporting- Key Highlights C O N T E M P O R A R Y R E P O R T I N G E A S E o f D E S I G N R I G H T S M A N A G E M E N T T A R G E T E D P R O M O T I O N S E C U R I T Y Password Protected PDF Digital Signature in PDF Statements https:// enabled portal SSO and LDAP Authentication Support Solutions for Business Process, Customer Communication & Content Management
  23. 23. Wealth Management Reporting- Key Highlights C O N T E M P O R A R Y R E P O R T I N G E A S E o f D E S I G N R I G H T S M A N A G E M E N T T A R G E T E D P R O M O T I O N S E C U R I T Y D E L I V E R Y Multi format resultant files PDF, AFP, HTML, DHTML with sorting and drill down functionality. Assured delivery of the objects in Printed or electronic form Acknowledgement workflow to ensure delivery Track Undelivered statements : Track Undelivered Statements , Integration with barcode reader. Solutions for Business Process, Customer Communication & Content Management
  24. 24. Wealth Management Reporting- Key Highlights C O N T E M P O R A R Y R E P O R T I N G E A S E o f D E S I G N R I G H T S M A N A G E M E N T T A R G E T E D P R O M O T I O N S E C U R I T Y D E L I V E R Y I N T E G R A T I O N WEB SERVICES MIDDLE WARE Centralized and unified reporting solution Provision of generic framework to dynamically incorporate existing services, WSDL etc Extensive use of XML using SOA for dynamic generation of components/reports. Solutions for Business Process, Customer Communication & Content Management
  25. 25. Wealth Management Reporting- Key Highlights Fast Search Index based Search Search on Content/field Volume Independent Search on same filters C O N T E M P O R A R Y R E P O R T I N G E A S E o f D E S I G N R I G H T S M A N A G E M E N T T A R G E T E D P R O M O T I O N S E C U R I T Y D E L I V E R Y I N T E G R A T I O N A R C H I VA L A N D R E T R I E VA L Archival In Built Secured Content Repository Adapter for DMS Solutions for Business Process, Customer Communication & Content Management
  26. 26. Wealth Management Reporting- Key Highlights C O N T E M P O R A R Y R E P O R T I N G E A S E o f D E S I G N R I G H T S M A N A G E M E N T T A R G E T E D P R O M O T I O N S E C U R I T Y D E L I V E R Y I N T E G R A T I O N A R C H I VA L A N D R E T R I E VA L MOB I L I T Y Any-time Any-where Reporting Report Generation to work on iOS, Windows and Android platform to support “Any-time Any-where” reports. Solutions for Business Process, Customer Communication & Content Management
  27. 27. Wealth Management Reporting – Lets Talk Numbers Faster TAT in Report Generation Report Generation TAT : 2-5 Day Pre WMR implementation Post WMR implementation Report Generation TAT: 15-20 Min 100 % SLA Adherence SLA Adherence : 60 % Pre WMR implementation Post WMR implementation SLA Adherence : 100% Quality: Right First Time – 100% Right First Time: 70 % Pre WMR implementation Post WMR implementation Right First Time : 100% Solutions for Business Process, Customer Communication & Content Management
  28. 28. Wealth Management Reporting – Intangible Benefits Quick & Easy Template Designing & Maintenance  Drag & Drop based Template Designing  Web based designer to design reports using published components  Quick response to change in template designs  Predefined Template, Font and Style Gallery Component Design & Reusability  Reusable Component Designer based on parameters from various data Sources  Workflow based approvals for the designed components  Necessary validations and auditing of the component design process Personalized & Multilingual Report Generation  Reports could be made available in different languages based on Customer Preferences, Demographics, Country or Community etc.  Customized Reports for individual customers Solutions for Business Process, Customer Communication & Content Management
  29. 29. Wealth Management Reporting – Intangible Benefits Empowering the Relationship Bankers  Able to service customer’s on demand requests with minimal TAT  Highly personalized error free reports  RM’s are empowered to schedule reports on varied frequencies – Daily, Weekly, fortnightly Solutions for Business Process, Customer Communication & Content Management Relationship Banker Custom reports for Different Customers
  30. 30. Thank You Solutions for Business Process, Customer Communication 30 & Content Management

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